What evidence can you share that demonstrates the impact of the engagement?
When we made our first payment, we weren't sure what to expect. A couple of days later, the first draft of the site structure they designed blew us away. The cost seemed much higher than we'd seen with developers who charge $500–$1,000. Despite our concerns about the expense, the first versions were super clean. When we saw the final version, it was stunning. They designed a very beautiful website.
A lot of our clients come in on a walk-in basis and mention the website when I ask them how they heard of our business. Many other customers book appointments through our online system. My business partner and I have a very meticulous clientele, and many of them have complimented the new website.
I've also asked new clients we haven't met before what they thought of the platform, and most are very pleased with it. Even a developer who works at Google who we’d never met before said it looks stunning. We've gotten great feedback overall and haven't heard any negative comments.
How did Top Notch Dezignsperform from a project management standpoint?
In the beginning, we spoke every other day or so. Once we passed the research and development stages, we usually touched base once a week. I contacted a few teammates besides the CEO via phone and email.
I had a great experience working with Top Notch Dezigns. They were always punctual and called at the exact time they promised to. During our discussions, we touched base and covered many different topics. They took my feedback, offered input, and took it from there.
What did you find most impressive about them?
I was most impressed by their punctuality. They called when they said they would and were always on time, which is hard to come by. Customers pay lots of money for a haircut at our barbershop, so we don't like to keep them waiting. We always like to take care of our clients right on time, and were impressed by how on point Top Notch Dezigns was with us. The CEO was especially helpful. Top Notch Dezigns gave us great advice and many impressive new ideas.
Are there any areas they could improve?
No, not really. The managed care plan and dedicated admin server are a bit costly, which is difficult as a small business just starting out. Other than that, I think they did a great job.
Top Notch Dezigns was straightforward about what the cost was going to be and what they would provide us. I wouldn't say that there's anything else to improve and haven't had any negative experiences with them.
Do you have any advice for potential customers?
Go in prepared to spend some good money. Top Notch Dezigns does their job well and it's very worth the price they charge. They're very organized and professional.