Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Our general feeling is that we wouldn't have been able to launch the apps as fast by working with someone else. Tooploox proved to be a hands-on agency, and handled a lot of the product work on our behalf, doing what was needed in order to launch the apps. We didn't have previous mobile experience, so we weren't the best partner to build an app for, given that we weren't able to create precise, detailed scopes in the beginning. Tooploox did a great job of launching the app within our timeframe, even though the scope proved much bigger than initially thought.
The only quantifiable metrics are the feedback on Google Play or the Apple Store. We have good reviews, but it's hard to say if those comments are a result of Tooploox's work or a reflection of the product itself. We didn't have any technical glitches, and there were no bugs reported by users or through our tests, which is definitely a success.
How did Tooploox perform from a project management standpoint?
The scope of the project inflated during the production period because of us, but Tooploox still met the time criteria. They managed the project well and provided the actual project manager, even though it was our account. We lacked experience in certain aspects of mobile development, so Tooploox's team helped us understand how things worked at a project management level.
What did you find most impressive about Tooploox?
It's hard for us to compare Tooploox to others because it was the only mobile project we'd undertaken at the time, as well as the only big external project for our company. It's extremely important for us to build products in-house because we can own them in this way and build what we want. Even though Tooploox was an external team, they tried to get an understanding of the product and what we do and provide insights.
The main reason for choosing them was that Tooploox acted like more than an outsourcing agency, which would simply build our app and forget about it. Tooploox became a part of our team and visited our offices in order to gain an understanding of how things worked. Tooploox recommended many things which we wouldn't have otherwise done, which was valuable.
Are there any areas Tooploox could improve?
Communication about the status of current work could be improved on Tooploox' side. They generally did a good job, but there were times when we weren't sure where we stood about a particular app.