What evidence can you share that demonstrates the impact of the engagement?
The video helped communicate our new concept to our leadership—all the feedback was very positive. It helped show how automation can make processes more manageable and doable to accomplish our business outcomes. It served as a great way to communicate this with our senior leadership. The length was also helpful, since there wouldn’t be time for a longer video and we didn’t have to do many presentations or meetings to raise awareness.
How did Toffyjar Digital perform from a project management standpoint?
We used them primarily for their creative services, so the project management was mostly on us. We held meetings twice a week to check on progress, review the content, and give our feedback. We also communicated through email.
What did you find most impressive about them?
They were always enthusiastic and willing to take on the work. Bigger companies have a lot of processes, but it was quick to make a statement of work and organize resources with Toffyjar Digital. Their agility was the best, and they moved at the pace we wanted.
Are there any areas they could improve?
No—when we need to launch something new, we’ll certainly get back to using them.