What evidence can you share that demonstrates the impact of the engagement?
We wanted our partner to be an extension of our team— to really be a part of us. When we collaborate, we focus on several qualities in a partner: openness, skill, experience, and knowledge. Since they’re a contractor, it’s important that their team has been able to perform without the extensive training we provide to our employees. TMS Outsource has met our expectations by about 80%.
How did TMS Outsource perform from a project management standpoint?
We’ve communicated with the TMS Outsource team through Slack. They’ve followed the same routine as our in-house developers. Similar to our internal standing meetings, their team reports daily on what they’ve worked on, what they’re working on, and any challenges they’re facing.
What did you find most impressive about them?
Initially, their integrity drew me to them. We were looking for a long-term engagement and wanted to make sure the values of our partner matched ours. TMS Outsource has become a part of our team, even though they’re remote. They’ve given time and resources to the project, committing to our more dedicated developer model.
Their team views working relationships long-term, which is difficult to find. A lot of times, companies are more focused on profit and gaining more customers but TMS Outsource has sacrificed some of their short-term gains to support long-term engagement. They’re willing to make compromises.
Are there any areas they could improve?
TMS Outsource has a decent sized team, but they’re smaller than other firms so they may lack experience and background. The firm may not have all the necessary skill sets that people may want; this wasn’t necessarily a bad thing because we’re pretty focused on specific types of technology— serverless platforms and tools as well as cloud development tools. They follow a traditional type of environment and haven’t really gotten frontend technical experience, but not that many companies have that either.
Do you have any advice for potential customers?
Identify the type of development and the needs you’re looking for from an outsourcing company. Low cost doesn’t necessarily mean it’s a bang for your buck.
Working nimbly in two-week sprints, the team delivered a product that exceeded expectations and is now actively used by finance professionals. TMS developed the project further, integrating its functionalities into a mobile app. They ethically managed priorities, communication, and deadlines.