TK Consulting & Design, LLC

BACKGROUND

Please describe your company and your position there.

Golden Holley James LLP is a boutique law firm specializing in corporate legal matters, including municipal and corporate finance. I'm the managing partner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TK Consulting & Design, LLC?

We hired them to completely overhaul our web presence, upgrade our email system, take photographs for our website, update and design our marketing collateral, and provide support on technology-related issues.

What were your goals for this project?

We needed a clean, modern website, professional headshots, and memorable physical marketing collateral. There needed to be brand consistency and a resource that could help us optimize our website and email spend.

SOLUTION

How did you select this vendor?

We selected them based upon their excellent reputation, quality of previous work, professionalism, and great customer service.

Describe the project in detail.

Once we selected them, we met with Takia (CEO, TK Consulting & Design) for a photoshoot and selected photos. We then went through various iterations of the website design and decided on a look and feel that was appropriate for our firm.

They provided us with recommendations on how to manage our website and which email providers would be best for us, along with budget information. Once our website was completed, they transitioned our site from our previous provider, and they also helped us move our email service from our old provider to the new one. We still work with them on an ongoing basis to update and maintain the website, as well as to get marketing collateral designed.

What was the team composition?

Our firm partners, associate, and office manager worked with Takia and continue to interact with her on a regular basis.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since implementing the new website and marketing collateral, our firm's annual revenue has increased by over 50%. We've also experienced over 75% annual savings on web and email hosting expenses.

How effective was the workflow between your team and theirs?

We have an excellent workflow between our teams; they're very responsive.

What did you find most impressive about this company?

They provide a wide range of services for small businesses—they really are a one-stop-shop for branding and marketing. The fact that they can also assist with technology needs and advise on web hosting, social media, and other critical areas allowed us to focus on our business and leave the project to them. They also have a great customer service ethic and were incredibly responsive to our needs.

Are there any areas for improvement?

No, they should keep doing more of the same.

BACKGROUND

Introduce your business and what you do there.

We are a small real estate investment company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TK Consulting & Design, LLC?

Our branding didn’t capture the essence of our company, and our online presence was nonexistent. We wanted to find a partner who could manage all of our marketing needs.

SOLUTION

What was the scope of their involvement?

We contracted TK Consulting & Design, LLC to develop a new brand for our company. Their first task was building our website. They were responsible for designing the frontend and building the backed. We sent them information about our company, and they condensed it into a concise message on our about page.

In addition to compiling this information, they shot all of the photos featured on the site. Now users can contact our staff and make payments through the website.

More specific to branding, they redesigned our logo and came up with a new mission statement. Our new theme can be found on the business cards that they created for us.

They also produced a few promotional videos that complement the content on our site. Since completing the project, their efforts have been spent on securing and maintaining the site.

What is the team composition?

We only worked with one person.

How did you come to work with TK Consulting & Design, LLC?

We had used them for a photography project in the past, so we knew that we could depend on them for high-quality work. Their work ethic was also a plus.

How much have you invested with them?

To date, we have spent about $3,000.

What is the status of this engagement?

Our partnership began in March 2019. We are currently under a one-year contract with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our reach has extended to new audiences, which is undoubtedly a result of the work that TK Consulting & Design, LLC has done for us. We see a steady increase in web traffic each month, and business is increasing by exponential rates. In the first month alone, we received a thousand views. We’re also getting a lot of compliments for the website’s stunning, user-friendly design. We’re definitely getting the results that we hoped for.

How did TK Consulting & Design, LLC perform from a project management standpoint?

Their keen attention to detail is one of the reasons why we decided to partner with them. As we expected, their meticulous nature allowed them to map out a scope that worked for us.

This engagement was a lot more complicated than the first project that we worked on, but they handled it in the same detailed manner. They took the consultation stage seriously and listened to our needs, which shows in their work.

What did you find most impressive about them?

It’s very convenient to have one trusted vendor for such a wide range of services. Most companies specialize in one area, but TK Consulting & Design, LLC excels in all capacities. They seem to have a natural talent for what they do. Their creative ideas were great additions to our original concept.

Are there any areas they could improve?

I honestly have no complaints. They spot issues before we do and resolve them instantly.

Do you have any advice for potential customers?

The key to finding a great partner is assessing the passion that they have for their work. Our engagements with TK Consulting & Design, LLC are always a success because they love their job.

BACKGROUND

Please describe your company and your position there.

Streamline Fitness is a functional personal training and boot camp facility. I am an owner as well as a trainer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TK Consulting & Design, LLC?

We hired TK Consulting & Design, LLC to restructure our website and make it more streamlined, relevant, and interactive.

What were your goals for this project?

To increase traffic to our site, allow prospects to submit their information and make inquiries, and convert prospects into clients.

SOLUTION

How did you select this vendor?

We were referred through a mutual friend.

Describe the project and the services they provided in detail.

An all day photo shoot including still shots, active, and head shots.

What was the team composition?

Takia worked alone

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I would say the biggest impact was made in the amount of traffic the website now brings. We've received a number of inquiries through the site that we never did before.

How was project management arranged and how effective was it?

Project management was a bit slower that I would have liked; however, it was effective. All questions were answered, the work was thorough, and the final result was clean.

What did you find most impressive about this company?

I was most impressed with Takia's willingness to answer our many questions and make requested changes, no matter how many we asked for. Her patience was key.

Are there any areas for improvement?

Again, timeliness. I would say the communication was lacking unless we reached out to her; however, when we did speak we were able to get a lot accomplished.