What evidence can you share that demonstrates the impact of the engagement?
Everything works as advertised across all platforms, and it gives us the UI we were looking for. It looks very fresh, and works well with several resolutions. The project met all our goals, and the content speaks to customers looking for cursory information and to customers who want to discover more. The site has collapsible items that make it both easy to navigate and rich in detail.
How did Titan Web Development perform from a project management standpoint?
On a regular basis, we met to go over the latest iteration and any concerns. We also had frequent email and text exchanges. Their responsiveness was very good, and we usually heard back from them within an hour or two.
What did you find most impressive about them?
The most important aspect of design is a good understanding of the customer and the need. That's definitely one of their strengths. They knew what information was important, and they built on what already worked for us. The format has our end users in mind, and the finished product is very relatable.
Are there any areas they could improve?
The move from prototype to code was good, but we did have to tweak the code on several pages. I have a technological background, but other business owners might be lost in that process. A lot of that came down to the tool they used. Titan could help bridge that gap by providing more post-coding as needed.
Do you have any advice for potential customers?
The combination of regular meetings and conferencing worked well for us. We also appreciated the access to a key contact within the company. That balance should be ideal for any company like ours.