What evidence can you share that demonstrates the impact of the engagement?
We’re ranking well above our baseline. In about a year and a half, we’ve ranked between 4,700–4,800 keywords. Due to Titan Growth, we’ve doubled our exposure to potential customers. As of August 2019, we’ve listed 2,700 keywords on the first page. We’re pleased about that.
Google Ads and our social media work have also been a success. In full transparency, we’ve eliminated our budget for LinkedIn. It wasn’t working, which happens. There are going to be tests that work well and others that don’t.
Internally, all of their work has been well-received. We’ve upped on monthly spend with them with social media and Google Ads. If we weren’t impressed with Titan Growth, we wouldn’t keep spending money with them.
How did Titan Growth perform from a project management standpoint?
From a project management standpoint, it has gone very well. When our engagement began, they said everything would be up and running in 30 days. Titan Growth kept their promises. They hit their marks while making sure we are held accountable. Their team keeps an eye on what we need to do to keep us on target and done within a timely fashion.
Having worked with various agencies, I’ve enjoyed with Titan Growth that we had a seamless user experience while transitioning from the sales team to the account team. Sometimes, clients can form a close relationship with the sales team and have to start from scratch with another group. The ease of working with Jake to Sam has been smooth.
What did you find most impressive about them?
I appreciate their responsive communication. We’re not their largest client, but I always receive a response from Sam within a couple of hours. On the rare times that he’s unavailable, he’s transparent and lets me know who I can talk to during his absence. Sam also lets me know if he doesn’t have an answer. He will find a way to get me the right answer. Other agencies are inclined to guess a solution that ends up being incorrect. I need the correct answer, not an explanation just for the sake of answering the question.
Are there any areas they could improve?
When we first launched, I wish we did social media advertising with them because we would’ve been much further along. Other than that, no. Nothing is missing from their team.
Do you have any advice for potential customers?
I would recommend Titan Growth to clients.
The team at Titan Growth delivered. Leads and exposure have increased for the service. Their innovative approach complemented their exceptional company culture.