What evidence can you share that demonstrates the impact of the engagement?
Tiny Frog Technologies helped our website go live ahead of schedule. Internally, our employees love it, but it’s too soon to have any other user feedback. The team has completed two of the three custom web pages we requested. We’re really happy with these deliverables. Currently, we’re still reconfiguring the third page so that it’s more distinct from the others.
How did Tiny Frog Technologies perform from a project management standpoint?
We communicated several times a week, and sometimes even spoke daily. Tiny Frog Technologies kept us informed and on track. They maintained a clear, consistent message throughout the project which helped us provide the materials they needed on time.
During the strategy phase, their team lead didn’t keep to her schedule which delayed our review. She didn’t deliver the UX and marketing copy we expected to receive. They determined a phase was complete based on client approval instead of delivering the promised work. Since the project got delayed If we didn’t provide approval, this wasn’t an effective system.
We had a conversation with the owner and decided to have the designer lead review sessions instead. Being involved worked much better. Looking back, we should have collaborated from the start of the strategy phase. Since we were unhappy with the results, we had to redo it during the design phase.
Once Tiny Frog Technologies assigned us a project manager, the timeline improved. She was disciplined about sending statements when all the content was due and kept the schedule up-to-date. They shared it with us on Google so that we could add questions or comments whenever necessary.
What did you find most impressive about them?
Tiny Frog Technologies is very accommodating. When we contacted the owner about our displeasure with the strategy phase, he personally attended one of the meetings. When we were disappointed with the initial designs, he met with us during the design phase as well, even though he was on vacation.
We formed a new agreement about how to move forward together that worked very well. The designer brought spectacular skill to the table, and we worked well together. I was the most impressed by Tiny Frog Technologies’ rapid response times. During the development phase, they fixed problems within an hour or two.
Are there any areas they could improve?
They could improve the internal quality control (QC) during each phase to ensure the client is getting what they need. If their internal QC tester should make sure that their strategists produce the work they are supposed to, the quality would greatly improve.
Another suggestion is to have a more flexible process flow, which could include working sessions instead of review sessions so we could make changes. They should use a more collaborative and less rigid process for strategy, design, and development.
Do you have any advice for potential customers?
Spend a significant amount of time collaborating on the strategy session, so you understand exactly what you want your website to do. Have somebody there to discuss what you want users to get out of the experience and the message you want to send.