Tiny Frog Technologies

What evidence can you share that demonstrates the impact of the engagement?

They did an outstanding job. The website Tiny Frog developed has received nothing but positive feedback. After posting it on my personal LinkedIn, I had over 700 views and positive comments from professionals within my network.

How did Tiny Frog Technologies perform from a project management standpoint?

They performed very well; they were accessible and responsive whenever I needed to reach them around my schedule.

What did you find most impressive about them?

They were very flexible and accommodating, working with me as I made changes to the wireframes or other designs.

Are there any areas they could improve?

I can't think of anything.

Do you have any advice for potential customers?

Redesigning and developing a website is a big task, so I'd suggest working in plenty of time to get the site to launch.

What evidence can you share that demonstrates the impact of the engagement?

Our designer was excellent. We’ve seen more contact form completions and lead conversions. The professional website’s user experience makes it easier to engage with customers. They are using the contact form to use our services, and our employees can refer customers to our website.

How did Tiny Frog Technologies perform from a project management standpoint?

Their project management was effective. We used InVision to log in and make notes on their work to guarantee we were on the same page. If I ever had a question and needed an update during development, their team got back with an answer as soon as they could. Communication was open and efficient.

What did you find most impressive about them?

Tiny Frog Technologies didn’t get caught up in industry jargon. Their team took the time to explain the functionality of our site and how things would work. I tend to have detailed questions, and they happily took the time to answer them.

Are there any areas they could improve?

When the site launched, I tested it on my phone, and it wasn’t as mobile friendly as I had hoped. Features weren’t loading correctly for me as it was for them. They addressed it, but if I hadn’t caught it, there could’ve been errors for others.

I wish training sessions would’ve been more structured. When it came time for a phone meeting regarding WordPress, it was more open to questions I had, and I feel that I missed a few items. I think they thought I had more of an understanding than I did.

Do you have any advice for potential customers?

I would advise customers to stay on schedule. It’s hard when there are job tasks and other responsibilities, but it’s crucial to make your website redesign a priority. Don’t be afraid to ask questions and to speak up if something isn’t aligning with the goals for your site. Stay on track with the timeline and make sure everything is how you wanted it to be.

What evidence can you share that demonstrates the impact of the engagement?

Tiny Frog Technologies helped our website go live ahead of schedule. Internally, our employees love it, but it’s too soon to have any other user feedback. The team has completed two of the three custom web pages we requested. We’re really happy with these deliverables. Currently, we’re still reconfiguring the third page so that it’s more distinct from the others.

How did Tiny Frog Technologies perform from a project management standpoint?

We communicated several times a week, and sometimes even spoke daily. Tiny Frog Technologies kept us informed and on track. They maintained a clear, consistent message throughout the project which helped us provide the materials they needed on time. 

During the strategy phase, their team lead didn’t keep to her schedule which delayed our review. She didn’t deliver the UX and marketing copy we expected to receive. They determined a phase was complete based on client approval instead of delivering the promised work. Since the project got delayed If we didn’t provide approval,  this wasn’t an effective system. 

We had a conversation with the owner and decided to have the designer lead review sessions instead. Being involved worked much better. Looking back, we should have collaborated from the start of the strategy phase. Since we were unhappy with the results, we had to redo it during the design phase.

Once Tiny Frog Technologies assigned us a project manager, the timeline improved. She was disciplined about sending statements when all the content was due and kept the schedule up-to-date. They shared it with us on Google so that we could add questions or comments whenever necessary.

What did you find most impressive about them?

Tiny Frog Technologies is very accommodating. When we contacted the owner about our displeasure with the strategy phase, he personally attended one of the meetings. When we were disappointed with the initial designs, he met with us during the design phase as well, even though he was on vacation. 

We formed a new agreement about how to move forward together that worked very well. The designer brought spectacular skill to the table, and we worked well together. I was the most impressed by Tiny Frog Technologies’ rapid response times. During the development phase, they fixed problems within an hour or two.

Are there any areas they could improve?

They could improve the internal quality control (QC) during each phase to ensure the client is getting what they need. If their internal QC tester should make sure that their strategists produce the work they are supposed to, the quality would greatly improve. 

Another suggestion is to have a more flexible process flow, which could include working sessions instead of review sessions so we could make changes. They should use a more collaborative and less rigid process for strategy, design, and development.

Do you have any advice for potential customers?

Spend a significant amount of time collaborating on the strategy session, so you understand exactly what you want your website to do. Have somebody there to discuss what you want users to get out of the experience and the message you want to send.

What evidence can you share that demonstrates the impact of the engagement?

The whole purpose of creating the website was to build my credibility. When I hand out my business card with the URL on it, I want people to be directed to a credible site. I can’t say that I’ve been bombarded with new business opportunities, because that wasn't the goal.

However, the people who've looked at my site have been very impressed with its organization. They like the overarching description of me and my business. It establishes and builds my credibility, which is what I needed.

How did Tiny Frog Technologies perform from a project management standpoint?

Their project management approach could have been better. We basically conducted the project through email, and that worked. But there were times when I would have liked to have seen a written schedule with key milestone dates. Although they were a little weak there, they made up for it with good, clear communication whenever necessary.

What did you find most impressive about them?

As a sole proprietor, it was important for me to gain an operational understanding of the WordPress platform so that I could manage it myself. Tiny Frog was very accommodating in that regard. They walked me through the process of working with the dashboard and different menus. I loved the way they helped me learn about my site.

Are there any areas they could improve?

I admit that the project took a little longer than it should have because of some delays on my end, but I would have been open to them managing me a little more in those situations. Instead of waiting for me, they could have dictated more of the project’s flow.

Any advice for potential customers?

I would suggest writing a one-page strategy brief to outline the intended message and the user experience goals of the site. That must be clear because, without it, the designers will take creative freedom based on industry best practices, and those may not be the best practices for your particular site.