Tiny Frog Technologies

What evidence can you share that demonstrates the impact of the engagement?

I had my key advisors look through the site to ensure that users would be able to find our value proposition quickly. It was critical for their design team to come up with something that was able to quickly reflect what we do without being verbose or complex. They provided a straightforward solution. Both from a design and communication standpoint, the feedback was overwhelmingly positive. People could get the gist of our company’s value proposition quickly. 

How did Tiny Frog Technologies perform from a project management standpoint?

They’re a distributed team, but they did a great job of managing the overall project. Working through each of the three phases individually, the transition from one task to another was seamless. We communicated over email and web conferences. That allowed us to walk through and approve their design proposals. 

What did you find most impressive about them?

Their development process was engaging and dynamic. If I had a question, I could always reach their team for a quick answer. 

Are there any areas they could improve?

My goal was to go as fast as possible, so we could’ve cut down on time even more. However, they did a great job sticking the schedule that they originally quoted.

Do you have any advice for potential customers?

Minimize internal delays by designating a single point of contact for the project. Because I had this responsibility, I was able to make decisions and keep the project on track.

What evidence can you share that demonstrates the impact of the engagement?

It recently launched, but we plan to track lead submissions and web traffic. When I presented the website to the academic team, everything from the design to strategy was well-received.

How did Tiny Frog Technologies perform from a project management standpoint?

From a project management standpoint, they’re detailed. They have a clear and clean process. The strategy and design lead asked us a lot of questions to figure out what we wanted and what we had done in the past. Their team distilled that into a design.

Their communication was also great. They scheduled calls whenever we needed them, even on holidays and days off. This was to ensure that we were staying on track for the strict deadline. The team at Tiny Frog Technologies was prompt in their responses, making it easy to stay on track.

What did you find most impressive about them?

I was impressed with their clean and simple process. They perform well, acting as an essential part of the team.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Work with them.

What evidence can you share that demonstrates the impact of the engagement?

The most important thing that our client wanted was customer service, and Tiny Frog Technologies was very responsive. There are no complaints from us or our client.

If there were any issues with the website or we need to update a template, they responded within 24 hours and fixed it. If we have any problems with provider results on a searchable directory, they respond promptly to our emails. 

Regarding the design services, they understood the brand and our limitations on the color scheme. 

How did Tiny Frog Technologies perform from a project management standpoint?

They were excellent, which is why we renew every year and stick with them as our client. We communicate via email and conference calls daily or weekly depending on what project phase we’re in. 

What did you find most impressive about them?

They have good attention to detail and they’re responsive. They understand us and know what our client wants.  It’s kind of a partnership in that regard. 

They keep track of trends so they’re not going to design an outdated site. For example, I’ve already sent them a copy of what I need on a template for next week and the goals for it. Giving them that information allows our designer to create a layout proposal that we can look at and approve or make changes. 

Are there any areas they could improve?

No, there are no areas that I’d have them improve.

Do you have any advice for potential customers?

Before you go to a website development company or a marketing agency, you have to understand either your company or your client’s company and what the ultimate goal is.

You should know what you want people to walk away with after they visit your website, see your logo, see an advertisement, or pick up a flyer.

What evidence can you share that demonstrates the impact of the engagement?

I can now confidently refer people to my website. We've received a lot of positive feedback from our design community and our users are more engaged. The website also helped us with the conversion ratio.

How did Tiny Frog Technologies perform from a project management standpoint?

We had a weekly phone call to discuss the progress and they did a great job. We planned the launch for February, but I was working on some other projects, so I wasn’t getting back to them in time, which caused the delay. I worked with different companies in the past and I had three different websites within the past 10 years, but Tiny Frog was the most organized and set clear expectations from the beginning.

What did you find most impressive about them?

The whole process was really thought-out. They're great communicators, so we had a fantastic experience.

Are there any areas they could improve?

I can't think of anything.

Do you have any advice for potential customers?

Let them know your vision and they can bring it to life.