Tiny Frog Technologies

What evidence can you share that demonstrates the impact of the engagement?

Tiny Frog Technologies helped our website go live ahead of schedule. Internally, our employees love it, but it’s too soon to have any other user feedback. The team has completed two of the three custom web pages we requested. We’re really happy with these deliverables. Currently, we’re still reconfiguring the third page so that it’s more distinct from the others.

How did Tiny Frog Technologies perform from a project management standpoint?

We communicated several times a week, and sometimes even spoke daily. Tiny Frog Technologies kept us informed and on track. They maintained a clear, consistent message throughout the project which helped us provide the materials they needed on time. 

During the strategy phase, their team lead didn’t keep to her schedule which delayed our review. She didn’t deliver the UX and marketing copy we expected to receive. They determined a phase was complete based on client approval instead of delivering the promised work. Since the project got delayed If we didn’t provide approval,  this wasn’t an effective system. 

We had a conversation with the owner and decided to have the designer lead review sessions instead. Being involved worked much better. Looking back, we should have collaborated from the start of the strategy phase. Since we were unhappy with the results, we had to redo it during the design phase.

Once Tiny Frog Technologies assigned us a project manager, the timeline improved. She was disciplined about sending statements when all the content was due and kept the schedule up-to-date. They shared it with us on Google so that we could add questions or comments whenever necessary.

What did you find most impressive about them?

Tiny Frog Technologies is very accommodating. When we contacted the owner about our displeasure with the strategy phase, he personally attended one of the meetings. When we were disappointed with the initial designs, he met with us during the design phase as well, even though he was on vacation. 

We formed a new agreement about how to move forward together that worked very well. The designer brought spectacular skill to the table, and we worked well together. I was the most impressed by Tiny Frog Technologies’ rapid response times. During the development phase, they fixed problems within an hour or two.

Are there any areas they could improve?

They could improve the internal quality control (QC) during each phase to ensure the client is getting what they need. If their internal QC tester should make sure that their strategists produce the work they are supposed to, the quality would greatly improve. 

Another suggestion is to have a more flexible process flow, which could include working sessions instead of review sessions so we could make changes. They should use a more collaborative and less rigid process for strategy, design, and development.

Do you have any advice for potential customers?

Spend a significant amount of time collaborating on the strategy session, so you understand exactly what you want your website to do. Have somebody there to discuss what you want users to get out of the experience and the message you want to send.

What evidence can you share that demonstrates the impact of the engagement?

The whole purpose of creating the website was to build my credibility. When I hand out my business card with the URL on it, I want people to be directed to a credible site. I can’t say that I’ve been bombarded with new business opportunities, because that wasn't the goal.

However, the people who've looked at my site have been very impressed with its organization. They like the overarching description of me and my business. It establishes and builds my credibility, which is what I needed.

How did Tiny Frog Technologies perform from a project management standpoint?

Their project management approach could have been better. We basically conducted the project through email, and that worked. But there were times when I would have liked to have seen a written schedule with key milestone dates. Although they were a little weak there, they made up for it with good, clear communication whenever necessary.

What did you find most impressive about them?

As a sole proprietor, it was important for me to gain an operational understanding of the WordPress platform so that I could manage it myself. Tiny Frog was very accommodating in that regard. They walked me through the process of working with the dashboard and different menus. I loved the way they helped me learn about my site.

Are there any areas they could improve?

I admit that the project took a little longer than it should have because of some delays on my end, but I would have been open to them managing me a little more in those situations. Instead of waiting for me, they could have dictated more of the project’s flow.

Any advice for potential customers?

I would suggest writing a one-page strategy brief to outline the intended message and the user experience goals of the site. That must be clear because, without it, the designers will take creative freedom based on industry best practices, and those may not be the best practices for your particular site.

What evidence can you share that demonstrates the impact of the engagement?

The best evidence is the number of contacts we have been getting, both in English and Japanese. A lot of people are getting our information and filling out the forms. We have received a little over 200 since we launched, which is huge. People are definitely going to the site and submitting questions to us, which is what we wanted.

How did Tiny Frog Technologies perform from a project management standpoint?

Overall, they handled the project well. There were a lot of times when we made changes at the last minute, and they handled those without any stress at all.

For a while, especially near the launch, we were in contact daily, sometimes multiple times a day.

What did you find most impressive about them?

Their efficiency was impressive. They don’t really say no to anything. They are really good at what they do.

Are there any areas they could improve?

They probably need to pay better attention to detail. We spotted some tiny errors on the launched site.

What evidence can you share that demonstrates the impact of the engagement?

The site now reflects the quality of the services we provide, the professionalism that we want to convey, and the confidence and trust we have for our clients and training partners. Furthermore, we've received many compliments on the design and layout of the website.

How did Tiny Frog Technologies perform from a project management standpoint?

Their project management was excellent. Before we started work, they provided a summary of each person I'd work with and that person’s role, as well as a description of each phase of the project. I'm new to web development, but they patiently walked me through the process and provided clarification when I needed it. They were also very communicative when we needed to make display decisions. We wanted to use a lot of photos to make the site more user-friendly, for example, and they continued to go back and forth with us until we agreed on images.

What did you find most impressive about them?

I was most impressed by the quality of their design and their responsiveness. Even when I had questions that were outside their scope of work, the company's president would respond within the same day to make sure that I got the information I needed.

Do you have any advice for potential customers?

Make sure that the site's content is finished as early in the process as possible.