Tiny Frog Technologies

Introduce your business and what you do there.

I’m the founder and managing director of an IT management consulting firm. We specialize in digital transformation, specifically sound the area of application integration and API management development.

What challenge were you trying to address with Tiny Frog Technologies?

Our website was built when we started the business back in 2014. It was antiquated, and we’d never driven business from it. It was traditionally informational, and we were looking for ways to source new business.

We wanted to drive potential customers to our site and create a sense of call to action, and our site wasn’t cutting it. Our goal was to create a new look and feel for the site — rebrand it, provide more information, and make it more compelling for potential prospects so they could reach out to us after reviewing our material.

What was the scope of their involvement?

Tiny Frog built us a self-serving site and provided the training to use it. They created the initial design and specialized in WordPress and content management capabilities to manage the website on our own. The self-service areas were primarily around adding product offerings to drive prospective customers to our site.

One of the new service offerings we created was a service called “Accelerators and Solutions,” which will be constantly updated. Other self-service options included updating job descriptions, content, and the overall material that needs to be refreshed at times.

What is the team composition?

We had a project manager throughout the process and a primary point of contact for each phase. We went through two different stages, and each one had a separate primary contact.

How did you come to work with Tiny Frog Technologies?

We went out and did an online search, and Clutch was one of the sources we used. We saw that Tiny Frog had a lot of good reviews, and we looked at some of their reference sites. Then, we reached out to them and asked for additional sites.

Overall, we did an extensive search across 5–6 different vendors. We spent a lot of time in the upfront process and getting proposals from these vendors, including their working approach and reviews of their existing sites. We went deeper into the ones we liked and set up a time to discuss what we were looking for. In the end, we felt most comfortable with Tiny Frog to move forward.

How much have you invested with them?

We spent about $14,000 on the initial project. We also have a hosting fee that includes backend support, which is $95 per month.

What is the status of this engagement?

We started working together in March 2021, and we just went live at the beginning of October 2021. Now, we’re utilizing them for hosting services.

What evidence can you share that demonstrates the impact of the engagement?

We haven’t received analytics to compare what we had versus now, but we did an email marketing push to our customer base. Since the launch, we’ve incorporated the new website announcements in all of our client presentations, and it’s driven viewers to the site. Also, the feedback has been great, and we’ve received tremendous comments from the people we’ve worked with.

How did Tiny Frog Technologies perform from a project management standpoint?

Project management was one of the highlights. It was easy to work with them, and we had a great relationship. We had a consistent manager throughout the process, so we had a primary point of contact from start to finish, even if there was a handoff from phase to phase.

We initially hoped to finish by June or July. However, the work was dependent on us generating content for them, so we got significantly delayed. They never rushed us, which we appreciated. Moreover, we were a dynamic customer, so we had a lot of last-minute changes. Tiny Frog was very flexible with us and accommodating to all the little things we put on them, and they never complained about it.

What did you find most impressive about them?

In the beginning, we didn’t know what to expect. This was the second website that we put up, and the first one was rushed and didn’t have a lot of content. On the other hand, Tiny Frog laid it out clearly and walked us through the whole process. They held our hand all the way through and produced a product that we were very happy with. Overall, they had a high level of service and quality, and they were good at what they did. We couldn’t have asked for a better project.

Are there any areas they could improve?

I frankly cannot think of one specific thing. We’ll work with them on further projects, and we expect the same level of service we’ve been getting.

Do you have any advice for potential customers?

If you’re looking for a full-service firm that can deliver what they promise, Tiny Frog is very professional. They work as a large firm, but you get a personable level of service.

Introduce your business and what you do there.

I’m the director of technology and innovation at Bradford & Barthel, a law firm that has offices across California and Nevada. We specialize in worker’s compensation and defense and employer defense cases.

What challenge were you trying to address with Tiny Frog Technologies?

Over the years, we’ve added a lot of information to our website, but not in a particularly user-friendly manner. On top of having a lot of convoluted dropdown menus, the site was becoming a bit stale from a marketing perspective. At the time of this project, our website had been around six years old, so it was time to give it a fresh look. We hired Tiny Frog to help us with that effort.

What was the scope of their involvement?

Tiny Frog’s work entailed redesigning our website and building new wireframes to make it more user-friendly. We offer a lot of trainings and webinars and constantly update our blog, so we wanted people to easily find information around those.

The project was done in three phases, starting with an information-gathering and strategizing stage, followed by the actual designing and wireframing. The third phase involved the actual implementation of the design. 

We scheduled the site to go live last March 2021 but had to update the pictures of our attorneys at the last minute. Coordinating during the time of COVID-19 was difficult and it took us a while to get everybody’s headshots taken, so the actual launch only took place a couple of weeks back.  

What is the team composition?

We were in touch with 8–9 individuals from Tiny Frog. I served as the intermediary between their team and our company.

How did you come to work with Tiny Frog Technologies?

We have an internal social media committee that consists of stakeholders, IT folks, a couple of attorneys, and people from different departments. The conversation about needing to update our website first started in that group, so I and a couple of other key individuals began to reach out to web developers that had experience working with law firms.

We showed the committee some of the portfolios we had collected and voted for the agency whose design we liked best. Tiny Frog’s design gained a lot of favor, and that’s how we came to work with them.

How much have you invested with them?

The project cost between $10,000–$25,000.

What is the status of this engagement?

We started the partnership in October 2020 and it is ongoing. 

What evidence can you share that demonstrates the impact of the engagement?

It's only been under two weeks since the website went live so we don’t have much to pull from it in terms of solid metrics. We have, however, received a lot of great feedback both internally and from our clients. 

People have found our website to be very adaptive to different screen sizes and devices. It’s important in this day and age to have a mobile-responsive website, so we consider that a success. I've also heard that some clients have reached out to our marketing department, expressing their appreciation of the website’s design.

How did Tiny Frog Technologies perform from a project management standpoint?

They were great in this regard. The team was very organized, which is one of the reasons we decided to hire them in the first place. We adhered well to the project plan, budget, and timeframes. 

The communication was also great throughout. Each phase was led by a different person, all of whom were excellent to work with. Overall, it was a great experience. They were responsive to our needs.

What did you find most impressive about them?

The most impressive aspect of Tiny Frog’s work is their end-product. The team even incorporated subtle visual elements to highlight the well-selected color scheme. 

Great project management aside, they were able to create a professional website that we were very happy with. Even with various stakeholders and design preferences at play, they were able to accommodate all of our suggestions. In the web design industry, that’s what is most important. 

Are there any areas they could improve?

No, there’s none that I can think of. When we encountered issues along the way, we always openly communicated them to the team.

Do you have any advice for potential customers?

Be sure to put a good deal of effort into every phase of the project. Don’t wait until the last minute to provide your feedback. Participating in the conceptualization stage will greatly help Tiny Frog create a final product that you will be happy with.

Introduce your business and what you do there.

I’m the people and operations manager at Founder’s CPA, a small boutique CPA firm that primarily focuses on accounting, tax, and CFO services for early-stage startups in the fintech and blockchain spaces. I handle HR, project management, and all non-technical accounting functions. 

What challenge were you trying to address with Tiny Frog Technologies?

Our previous website was designed in-house using a WordPress template. Since web design wasn’t our area of expertise, the site was laggy and took forever to load on mobile devices. Meanwhile, most of our contacts were from inbound marketing, so we wanted our website to match our services and the clients we wanted to attract. On top of that, as we were moving more into the blockchain space, our company wanted to ensure that users could easily navigate the website. 

What was the scope of their involvement?

We had an initial meeting with Tiny Frog to go over our goals and focus areas, including information and architecture. Then, we worked with Carole (Web Designer) to determine the look and feel that we wanted for our UI. We also identified the pages we wanted to customize. 

After that, we worked with Alixis (Development Coordinator & Support) for the site’s content and actual development. We carried over content from our previous site to the new one, but we also added new content to ensure everything was more aligned with our goals. Apart from that, we also reorganized and added a few sections to the website.

At present, the site is live, but we’ve been in contact with Tiny Frog for usability improvement and website tweaks. 

What is the team composition?

We primarily work with a dedicated team from Tiny Frog. Our team collaborates with Carole on UI design, while Alixis oversees the site’s development. She’s not an actual developer, but she serves as the project manager. We’ve also touched base with Mikel (CEO & Founder) and Jessica (Marketing Director) following the launch of the website to go over our marketing strategies. 

How did you come to work with Tiny Frog Technologies?

I did the initial search for design firms and used different directories to find Tiny Frog, including Clutch. We were a small firm so we didn’t want to spend $20,000–$30,000 on web redesign. Tiny Frog met that requirement and worked well within our budget. On top of that, we didn’t have a specific timeframe, and that sat well with their schedule.

The main deciding factor was that I had a good conversation with Mikel during our initial call. He explained everything well, and they had a clear-cut process that made it easy for me and one of our managing partners to hire them. They also seemed to have plenty of experience in the financial services sector, so it made sense for us to go with them. 

How much have you invested with them?

We’ve invested between $10,000–$20,000.

What is the status of this engagement?

We started working with them in January 2021, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

From a qualitative perspective, our website looks much nicer now, and its load times are faster. We’ve also received plenty of good feedback from clients and colleagues who’ve checked the site out. Likewise, our domain authority has gone up, and we rank better for our key search terms. Our business has also seen an uptick in inbound requests for consultations.

Overall, we’ve been happy with Tiny Frog’s help in restructuring the site. Now, we can send our clients to a more organized page that contains more information than our previous site. This has made everything easier for us; it’s been a truly positive experience. 

How did Tiny Frog Technologies perform from a project management standpoint?

The Tiny Frog team is highly responsive via email. We’ve also had a great experience in terms of content production; they have a comprehensive Google Spreadsheet that we can fill out to give them the information they need for content. Delays are on our end. We’ve had a busy tax season, so we haven’t been responsive. In any case, we haven’t had any issues with the timeline; there aren’t any delays on their side. 

What did you find most impressive about them?

They’re straightforward when it comes to communication and marketing strategies. I never feel that they’re upselling me; they listen to what we want and tell us what they can offer to match our needs. Overall, the service feels customized to our business.

In addition, their pricing structure has also been straightforward. We can decide and figure out how their structure can work within our budget, making the whole process easier. 

Are there any areas they could improve?

The only communication hiccup we’ve had involves scheduling meetings. For instance, we’ve had to follow up with them a couple of times because calendar invites aren’t sent. 

Moreover, we’ve been a bit confused about some delivery dates. For one, we didn’t realize that we were holding up the entire process because we didn’t give them a certain piece of content.

Do you have any advice for potential customers?

During your initial call, let the Tiny Frog team explicitly break down what they need from you by what date. Make sure that you understand their deadlines. On top of that, give them a good idea of what you’re interested in; provide them with reference points such as websites that you like. This way, your teams will be on the same page. 

Please describe your company and your position there.

I started a financial planning and investment firm evergreenretirementplan.com

For what projects/services did your company hire Tiny Frog Technologies?

I hired tinyfrog to help build evergreenretirementplan.com from scratch getting help with the vision, design of website, and building it.

How did you select this vendor and what were the deciding factors?

Mikel did a great job of explaining how the process generally works and all that goes into it. He was very up front and clear about all steps, what is needed from me without making it overwhelming.

Describe the project in detail and walk through the stages of the project.

I was first introduced to all members of the team to discuss the process, the vision of the website/brand, the designer, and the builder/architect. We started with the vision for my firm and how I want my messaging to come across, came up with a general outline for the site then moved to design and finally building out the website.

How many resources from the vendor's team worked with you, and what were their positions?

There were 4 team members total outside of the owner that I worked with. They were all very good listeners and very responsive as small changes and adjustments came up along the way. Maria helped with the vision and editing of the content, Carole the designer helped create the look and feel of the website, Mary helped put all that together and build the website and Chris helped with the launch and coaching me up on how to edit the site on my own going forward.

Can you share any outcomes from the project that demonstrate progress or success?

There were some small changes along the way that came up and they made those very easy for me and were very responsive not trying to rush through the project at all.

How effective was the workflow between your team and theirs?

very effective workflow

What did you find most impressive or unique about this company?

The responsiveness and helpfulness for a novice like me. I made some small adjustments along the way since I figured it out as we went along but they were very flexible and did not try to rush me, allowing me to get my messaging onto the site the way I wanted it. Also got a lot of great proactive feedback from them on what is likely to look better, come across the right way etc.

Are there any areas for improvement or something they could have done differently?

No!

Introduce your business and what you do there.

I'm the VP of marketing at ClearPoint Neuro, Inc., a medical device company that focuses on the neurosurgical space. We provide devices for medical procedures that treat epilepsy, Parkinson's disease, tumors, and rare genetic childhood disorders.

What challenge were you trying to address with Tiny Frog Technologies?

We needed their team to help us upgrade our existing website.

What was the scope of their involvement?

Our website was established in 2002, so it's fair to say that its design and functionalities were outdated. Tiny Frog Technologies helped us reinvent our platform in line with our recent rebranding efforts.

We specifically needed the website to be linked to our investor site, so Tiny Frog Technologies implemented design solutions and used the necessary technologies to synchronize the two platforms, both function- and design-wise.

Additionally, their team developed a portal that allowed physicians to submit research and educational grants in our efforts to remain compliant with our industry's funding regulations. Their team also generated several calls to action and landing pages to help us generate more organic leads.

What is the team composition?

We worked with Chelsea (Development Coordinator/Support).

How did you come to work with Tiny Frog Technologies?

I found them through the previous company that I worked for. Tiny Frog Technologies had reasonable pricing and an impressive design and training background, so we chose to go with them.

How much have you invested with them?

We spent about $20,000.

What is the status of this engagement?

The project ran from February–June 2021. Tiny Frog Technologies is currently doing a free plug-in sprint to help us with our campaign, but it's not included in our project scope.

What evidence can you share that demonstrates the impact of the engagement? 

Our internal staff waited a long time for our website to be refurbished, and they weren't disappointed once they saw Tiny Frog Technologies' work. A lot of investors also expressed their interest in partnering up with us, and we got a lot of qualitative feedback on Twitter as well — the positive response to their team's work was overwhelming. We also received a higher rate of organic leads through our newsletters and other web campaigns.

How did Tiny Frog Technologies perform from a project management standpoint?

We used Google Meet to communicate and have feedback sessions with Tiny Frog Technologies. They were a collaborative team that took our opinions into consideration and were always available when we needed to discuss matters about our project.

What did you find most impressive about them?

I was really impressed with their in-depth work process. Tiny Frog Technologies was able to determine and highlight the needs of our company through their work, and each phase of the project was always well-strategized and executed.

Are there any areas they could improve?

There were a couple of instances wherein we had to deal with the inaccuracies of some solutions they provided, so we had to review those phases to apply changes.

Do you have any advice for potential customers?

Appoint an efficient project manager to oversee the entire process. Tiny Frog Technologies will work effectively and deliver what you want when their efforts are recognized and everyone cooperates to meet timelines.

Introduce your business and what you do there.

I’m the director of marketing for the SAE Institute in the North American region. We’re a global organization, and we have a number of campuses worldwide for creative media courses and curricula.

Only in this region, we have campuses in six major cities in the US, and another one in Vancouver, Canada. I’m in charge of overseeing all of the marketing that we do.

In the US, we focus more on audio programs, and we offer education for people who want to become audio engineers, music producers, or any other career in the audio industry.

We also focus on the entertainment business, preparing students for careers in that area. Additionally, we have programs for digital films. Basically, we’re on the creative and entertainment industry side of things.

What challenge were you trying to address with Tiny Frog Technologies?

We were interested in having a better platform for lead generation. We also wanted a better engagement for one of our programs located in our Miami campus, which was taught completely in Spanish.

Prior to this project, we didn’t have enough resources for our prospective and current students on this program. Everything on our main website was in English, as well as many of our marketing materials.

Although the program had existed for a few years, we were a little behind on making sure that we had the right materials to support those students. We wanted to create a microsite that could help us address that challenge and provide the students a place where they could find information about the program to decide if it was the right fit for them.

What was the scope of their involvement?

Tiny Frog Technologies has helped us develop a pretty straightforward website on WordPress. We requested them for the site to be very responsive in terms of design, and we needed it to be optimized for mobile devices.

We also wanted lead generation forms in various places throughout the site, so prospects could indicate that they were interested in the program and submit their information.

We also requested them for places on the site where we could demonstrate who our faculty were and showcase a little bit more about the campus and the program itself, so students could get a better idea of what they were getting into.

What is the team composition?

We’ve been working most closely with Alixis (Development Coordinator & Support), but there has been a whole team involved, and they all have their specialties. We’ve also worked with Maria (Web Strategist), Mikel (CEO & Founder), and Michelle (Web Designer).

How did you come to work with Tiny Frog Technologies?

Coming to work with Tiny frog Technologies was a pretty streamlined process. They were a referral from our general manager here. He had been working with our parent organization for a long time, and he had worked with Tiny Frog Technologies in the past. We were able to move forward with them thanks to the good experience that our general manager had.

How much have you invested with them?

We’ve spent under $10,000.

What is the status of this engagement?

We started working together in February 2021. The project is wrapping up now, but we will continue to work with them on an ongoing basis for technical support. We’ve also signed on with them for a second project that hasn’t begun yet.

What evidence can you share that demonstrates the impact of the engagement? 

Visually, the site that Tiny Frog Technologies created looks as intended — it looks great! It also seems to be functioning quite well.

The team has been supportive about anything that has come up. As with any other site, once we launched it, we found a couple of aspects that weren’t functioning the way we intended. Tiny Frog Technologies has been very quick to jump in and help remedy those situations.

Since the website has been recently launched, we don’t have a lot of metrics to report on the success of the project. We will be measuring that based on the web traffic to the site and, of course, the leads generated. We hope to see these results in the next couple of months.

How did Tiny Frog Technologies perform from a project management standpoint?

Their communication and project management skills are strong. We mostly communicate over email, and we have some conference calls. Tiny Frog Technologies uses InVision for the designs, which is not necessarily a project management tool, but it’s great.

It has been really helpful for us to be able to review the different designs for the pages and provide comments directly within the application; it has made things really streamlined.

What did you find most impressive about them?

Tiny Frog Technologies’ project management approach is really impressive. Although they break the project in these different silos and departments, they seem to be very well prepared, and they have a good information share between their teams.

Ever since the beginning, it was very clear which were the stages that we were going to take and which people were going to be our main point of contact for each stage.

They have been really proactive in reaching out to us, managing the upcoming meetings, giving us feedback, and providing us with the timelines — everything has been really clear, and it has been different from other experiences that I've had in the past.

Tiny Frog Technologies is also very capable at their work. They’ve been able to make changes for us very easily and implement various aspects to the site based on our feedback in a very simple and straightforward way. They’ve been really thorough and capable of paying attention to detail, which has been really helpful.

Are there any areas they could improve?

Their QA can always be improved. This site is in Spanish, and, after launch, there were a couple of situations where some buttons were still in English. This is common with any website launch — there’s always something to change.

Overall, Tiny Frog Technologies did a good job making sure that the site was working well before launch. However, we caught those few errors after launch that we would have preferred to be caught before, but it wasn’t a big issue.

Do you have any advice for potential customers?

If you’re in the middle of a lot of options, you should consider working with Tiny Frog Technologies. They’re a really good service provider.

Trust them — you’re putting your project in good hands. They clearly care about each project, and they have the skills to do it. They also make themselves very available, and their pricing isn’t too expensive.

Introduce your business and what you do there.

I’m one of the financial planners at a comprehensive financial planning organization.

What challenge were you trying to address with Tiny Frog Technologies?

We needed to update our website. Our goal was to attract more clients.

What was the scope of their involvement?

The team started from scratch to build our new WordPress platform. There were some features they pulled from our previous site, but it needed a major overhaul. One of the new features they integrated into our site was an online scheduling tool.

The new site also has more advanced interactions for clients, including pop-ups, downloadable content, and a marketing list. Their team also created navigational graphics on the site.

What is the team composition?

We worked with several people throughout the process. In the end, we were closest with Andrea (Designer & Development Coordinator).  

How did you come to work with Tiny Frog Technologies?

I heard about them while listening to a podcast by another financial advisor. He had a website that we liked, and then he gave them a shoutout. After listening, we researched from there.

How much have you invested with them?

We invested $15,000.

What is the status of this engagement?

We started working with them in November 2020, and the project wrapped last week.

What evidence can you share that demonstrates the impact of the engagement?

At this point, we have no metrics, but we’re pleased with how it works. It’s much more modern and professional, which is what we wanted.

How did Tiny Frog Technologies perform from a project management standpoint?

We primarily communicated through email. We also had a lot screenshare and digital interactions.

What did you find most impressive about them?

All of their team is very talented. Everything we threw at them, they were able to complete.

Are there any areas they could improve?

I would’ve preferred more online meetings and less email correspondence.

Do you have any advice for potential customers?

Clients should be sure that they have the bandwidth themselves to do their part. Tiny Frog can’t do that since it isn’t their business.

Introduce your business and what you do there.

I’m the marketing manager for Palmetto Industries International, which is a company in industrial packaging. We basically sell any type of flexible polypropylene packaging.

What challenge were you trying to address with Tiny Frog Technologies?

We had a rebranding campaign and reached out to Tiny Frog to develop the website.

What was the scope of their involvement?

We designed the website using Photoshop. After I presented them with the designs, Tiny Frog built the website on WordPress. Their team wrote all the HTML code and developed all the pages, making the website come to life. They’re also our hosting provider.

What is the team composition?

My main point of contact was Andrea (Designer & Development Coordinator) and behind her was a development team.

How did you come to work with Tiny Frog Technologies?

I found them through my own research and looked through their portfolio. I held phone interviews with a few different agencies but liked Tiny Frog based on their portfolio and prices. They also offered a one-stop-shop solution.

How much have you invested with them?

The project cost less than $12,000.

What is the status of this engagement?

I started talking to Tiny Frog in September 2020, but we didn’t start the development process until later. It took about two months, and the website went live in February 2021. They're hosting our platform now.

What evidence can you share that demonstrates the impact of the engagement? 

Generally speaking, the website’s a success. Everyone who sees it loves it. My CEO spoke to his colleagues and other people in the industry who all said it was a home run. In terms of leads, we’ve already seen good returns. Tiny Frog has been super helpful.

How did Tiny Frog Technologies perform from a project management standpoint?

Everything was upfront and open. If we hit any snags during development, Tiny Frog quickly corrected them. I also had daily conversations with Andrea during that process. We communicated through email and UberConference. If I had feedback, Andrea communicated it to the development team. She was attentive to even the smallest details and listened to all of our thoughts.

What did you find most impressive about them?

Tiny Frog is willing to cater to our needs and considers the finest details.

Are there any areas they could improve?

Honestly, I don’t have anything negative to say. As with any development project, we had issues with the code, but Tiny Frog worked around them.

Do you have any advice for potential customers?

Before starting the project, have a game plan in place. It’s important to know what you want and give them direction.

Introduce your business and what you do there.

We manufacture LCD liquid crystal displays and distribute those displays. I’m the general manager of operations in North America.

What challenge were you trying to address with Tiny Frog Technologies?

This was our first step into the web. Our corporate headquarters had a website, but it was quite limited. We wanted to showcase our products and services to a North American audience through our new site.  

What was the scope of their involvement?

We didn’t have a web site in place at the time, so I offered them a basic template that explained our services, products, and solutions. They built the website using WordPress, customizing it against the general template we selected. Their team started by producing mockups, which produced a general skeleton of the framework. Once we approved the framework, they started laying out the graphics and design. After the design stage, they moved into developing the platform based on the design of the framework. Each phase involved an approval process from our team. 

The product includes a flexible backend that allows us to make any necessary changes to the site on our own. We’re still new when it comes to using WordPress, but the platform is quite flexible. We’ve been able to make necessary changes to update information for our customers. The site is live, but they’re continuing to help us implement changes when needed.   

What is the team composition?

We worked with Maria (Web Strategist), Michelle (Web Designer), Alixis (Development Coordinator), Chris (Hosting Manager), and Mikel (CEO).

How did you come to work with Tiny Frog Technologies?

We found them and several other developers on Clutch. In our search, we considered about 6–7 developers. Of those groups, I was comfortable and confident about 2–3. On top of that, I wanted a fairly local company. We were hoping to avoid accomodating different time zones for the project. 

They gave us a strong comfort level that we didn’t find anywhere else. Their team seemed to provide a solid support system, meet the needs of clients, and answer questions in a timely manner. That’s why we selected them. 

How much have you invested with them?

We spent about $13,000 on the site. 

What is the status of this engagement?

We worked on the site from July–December 2020.

What evidence can you share that demonstrates the impact of the engagement?

I’m glad I chose them as the partner for this project because they listened to our needs and delivered against those needs. They addressed our requirements with a detailed project plan and milestones, making sure we approved of everything before proceeding.  

How did Tiny Frog Technologies perform from a project management standpoint?

They were very organized and carried out detailed processes with ease. Even when we had a request that fell outside the scope of work, they implemented the change without an additional charge. We used Invision to collaborate and provide feedback on their design work.  After we left comments, they got back to us right away with what they were going to do to make the changes we requested.  

What did you find most impressive about them?

They went out of their way to make sure we were satisfied with the work they’ve done. I was impressed by how well they could pick my brain to help me lay out my vision for the site. It can be challenging to articulate a vision, but they helped me bring my vision into reality through a website. It worked out very well.   

Are there any areas they could improve?

I can’t think of anything they didn’t do well. Our one miscommunication was due to an error on our end. 

Do you have any advice for potential customers?

They handled our needs in a very cost-effective manner. There are no downsides to working with them. We’re moving forward with more work with them because we’re confident in their ability to deliver products.

Introduce your business and what you do there.

I’m the founder and managing partner of a consulting firm. We specialize in transportation and logistics software implementation services.

What challenge were you trying to address with Tiny Frog Technologies?

We had an old, outdated website that was in need of a significant rebranding and restructuring.

What was the scope of their involvement?

The project involved a WordPress implementation and migration of our old blogs and content from the old website to the new one. Tiny Frog Technologies’ primary work was the overall design and implementation of the new site. They did a lot of work with the positioning, copy, and design that better represents our company and branding in 2020.

What is the team composition?

I came across them on Clutch. I narrowed down a few agencies to consider and ultimately selected Tiny Frog Technologies.

How did you come to work with Tiny Frog Technologies?

I worked with about four individuals.

How much have you invested with them?

We invested just under $12,000.

What is the status of this engagement?

The project was from June–December 2020.

What evidence can you share that demonstrates the impact of the engagement?

All the feedback has been very positive. I’m personally thrilled about the outcome of the look and feel of the new website. It really represents our company in an accurate manner. We haven’t started to track anything on our website yet because we’re currently focused on developing a baseline.

How did Tiny Frog Technologies perform from a project management standpoint?

Overall, it was fine. This is the one area I’d encourage them to improve upon. I felt that as a client, I was in the dark pretty regularly. I wasn’t aware of when tasks and deliverables were due, who was responsible for them, or what the upcoming timelines and milestones were. We could get access to that information pretty regularly through an email but I would’ve appreciated a client portal, project plan, or collaborative task list.

What did you find most impressive about them?

Their team was very good and professional. The design and visual aesthetic were excellent.

Are there any areas they could improve?

We probably could’ve gotten the project completed in four months rather than six if we had better alignment on tasks and timelines. From my perspective, I could’ve jumped in and gotten things done quicker. Instead, I wasn’t doing much and they were sitting around waiting for 2–3 weeks on me; all the while, I didn’t know that they were waiting for me. Overall, it wasn’t a significant pain though.

Do you have any advice for potential customers?

Plan on allocating twice as much time as you’d initially thought because there’s only so much work they can do if you’re trying to rebuild your website. There’s a lot of work that needs to be done from the owner’s perspective with regard to positioning and copywriting. That takes a tremendous amount of time.

Get your positioning done before you get into the project. Have a good handle and organization of your project so you can manage it in the absence of any project management.