Tiny Frog Technologies

What evidence can you share that demonstrates the impact of the engagement?

The whole purpose of creating the website was to build my credibility. When I hand out my business card with the URL on it, I want people to be directed to a credible site. I can’t say that I’ve been bombarded with new business opportunities, because that wasn't the goal.

However, the people who've looked at my site have been very impressed with its organization. They like the overarching description of me and my business. It establishes and builds my credibility, which is what I needed.

How did Tiny Frog Technologies perform from a project management standpoint?

Their project management approach could have been better. We basically conducted the project through email, and that worked. But there were times when I would have liked to have seen a written schedule with key milestone dates. Although they were a little weak there, they made up for it with good, clear communication whenever necessary.

What did you find most impressive about them?

As a sole proprietor, it was important for me to gain an operational understanding of the WordPress platform so that I could manage it myself. Tiny Frog was very accommodating in that regard. They walked me through the process of working with the dashboard and different menus. I loved the way they helped me learn about my site.

Are there any areas they could improve?

I admit that the project took a little longer than it should have because of some delays on my end, but I would have been open to them managing me a little more in those situations. Instead of waiting for me, they could have dictated more of the project’s flow.

Any advice for potential customers?

I would suggest writing a one-page strategy brief to outline the intended message and the user experience goals of the site. That must be clear because, without it, the designers will take creative freedom based on industry best practices, and those may not be the best practices for your particular site.

What evidence can you share that demonstrates the impact of the engagement?

The best evidence is the number of contacts we have been getting, both in English and Japanese. A lot of people are getting our information and filling out the forms. We have received a little over 200 since we launched, which is huge. People are definitely going to the site and submitting questions to us, which is what we wanted.

How did Tiny Frog Technologies perform from a project management standpoint?

Overall, they handled the project well. There were a lot of times when we made changes at the last minute, and they handled those without any stress at all.

For a while, especially near the launch, we were in contact daily, sometimes multiple times a day.

What did you find most impressive about them?

Their efficiency was impressive. They don’t really say no to anything. They are really good at what they do.

Are there any areas they could improve?

They probably need to pay better attention to detail. We spotted some tiny errors on the launched site.

What evidence can you share that demonstrates the impact of the engagement?

The site now reflects the quality of the services we provide, the professionalism that we want to convey, and the confidence and trust we have for our clients and training partners. Furthermore, we've received many compliments on the design and layout of the website.

How did Tiny Frog Technologies perform from a project management standpoint?

Their project management was excellent. Before we started work, they provided a summary of each person I'd work with and that person’s role, as well as a description of each phase of the project. I'm new to web development, but they patiently walked me through the process and provided clarification when I needed it. They were also very communicative when we needed to make display decisions. We wanted to use a lot of photos to make the site more user-friendly, for example, and they continued to go back and forth with us until we agreed on images.

What did you find most impressive about them?

I was most impressed by the quality of their design and their responsiveness. Even when I had questions that were outside their scope of work, the company's president would respond within the same day to make sure that I got the information I needed.

Do you have any advice for potential customers?

Make sure that the site's content is finished as early in the process as possible. 

What evidence can you share that demonstrates the impact of the engagement?

We’ve only done a soft launch within the company so everyone can get used to the new branding. We will undergo our first major lead generation campaign starting in mid-January. We will also have some more reliable numbers in regards to production and quality leads within the next six months.

Everyone has been happy with how the site looks and functions, but we’ve done some testing in order to ensure that all our tracking is accurate. Overall, the stakeholders are happy about the look-and-feel of the website.

How did Tiny Frog perform from a project management standpoint?

We’ve had a positive working experience with them. There were time increases in the design phase when we realized all the university pages needed to be branded separately, which caused us to have to create a call-to-action button for lead generation.

In terms of overall project management, it would’ve been helpful to have a central contact for all three phases. We had some disconnects between the three stages, although handoff calls were done, which caused Tiny Frog to take a bit longer than necessary. We had internal delays as well, but it would’ve been nice to have a single person overseeing everything so we wouldn’t have had to continuously recommunicate items.

What did you find most impressive about them?

Each person from their team was incredibly knowledgeable, professional, and responsive. They made sure that our communication was as clear as possible. Tiny Frog’s design work is beautiful, and they did a great job of bringing life to the website. Inga and her team also did a great job of continuing to communicate with us during the final development phase, especially when we got the team in India involved. Things became a bit complicated on the technical side, and Inga handled everything with excellence.

Are there any areas they could improve?

Having more clarity about how much the design phase will take in customizing all the university pages would’ve helped us. Building seven “thank you” pages ended up increasing the cost and prolonging the timeline by quite a bit compared to what we anticipated. We’d be happy to work with Tiny Frog again, but I will want a clear difference between building a custom site and using a WordPress template, which was our original plan. The latter would have been a much faster process for everyone in the end.