What were the results of their work?
In terms of responsiveness, which is of paramount importance when you're working with an offshore developer, Tintash Labs has been very responsive. Even when I email my project manager in the middle of their night, he will often get in touch with me right away. I've been really happy with that specific aspect of working with them.
A weakness would be that it's hard to know how up to the very latest standards they are, especially in the iOS area, which is changing so quickly as new versions are released, and there are so many new technologies around iOS. Sometimes, I'm not sure whether they are always able to keep up, but when I point something out, they're very responsive.
We're a nonprofit, and it's very hard to hire internal developers because it's so very expensive. Tintash Labs is not perfect, but I feel like they're a really good solution for us, and I really personally enjoy working with them. As people, they're very easy to work with. They're great partners, but the time difference can be challenging, even though they're very responsive. If you were to work with a modern end-to-end design and development app firm. However, you might get people who are more focused on what's next with iOS and Android.
Is there anything unique or special about Tintash Labs that really makes them stand out?
I think the value is really what makes them stand out. They are very easy to communicate with. They all speak excellent English and are very good communicators. When we have to deal with the time difference, we don't want to add communication problems on top of that. So, they're all really smart, a quality group of people.
Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?
There have been times when we had to have a talk with them, either because there was a problem that they weren't solving quickly enough for us, or they didn't understand the urgency of an issue that we were having with a live app. There have been one or two times when we needed to call some of the principals for help. They've always been super responsive and corrected those problems very quickly, and we haven't had those same problems again. Sure, they make mistakes, and they can't always read our minds, but they're very responsive and great communicators.
What advice would you give a future client of theirs?
Although their project management is very strong, I think it's really good to have a pretty clear idea of what a client is looking for in considerable detail. I think that's true with any developer. That will help things go faster. My understanding is that Tintash Labs works more on games than consumer apps, so it's possible that this has been sort of a learning experience for everybody on both sides. We have a mobile cash server, we have APIs [application programming interfaces] to our main site. There are a lot of things going on under the hood. So, I think being really clear about the product a client wants to have built is very important.