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    San Francisco, CA
    415.216.6181

Digital Marketing & Design Studio.

4.7
3 reviews

At Timelapse, we help our clients look great online and develop and implement the right digital marketing strategy and tactics for growth. We work with you and your team to optimize your strategy, plan and budget. We set milestones to implement the tactics that will grow your brand awareness and your marketing efficiency to drive sales. We offer Marketing Strategy, Web Design, Graphic Design, Online Advertising, and Social Media.

Our clients range from local San Francisco start-ups to global Fortune 50 companies.

 

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$5,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2014
Show all +
San Francisco, CA
headquarters
  • Timelapse
    637 Natoma Street
    San Francisco, CA 94103
    United States
    415.216.6181

Portfolio

Key clients: 

Stanford, Lyft, Profusa, Menarini Silicon Biosystems, PRC Clinical, myClin, BikesMakeLifeBetter, ClinCapture, Augeo.

Reviews

4.7
3 reviews
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Web Redesign & Ongoing Digital Marketing

"They are responsive, and we’re aligned in what we’re trying to achieve."

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4.0

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2016 - Ongoing
Project summary: 

Timelapse conducted a redesign of a clinical trial operations website, incorporating diverse engagement tools and content to expand the contact database. They now offer marketing direction and collateral.

The Reviewer
 
1-10 Employees
 
Philadelphia, Pennsylvania
Adam Wood
Head of Sales, myClin
 
Verified
The Review
Feedback summary: 

Through Timelapse’s strategic updates, the revamped website demonstrates improved credibility and performance and continues to support expanding sales prospects. The team’s critical insights, accessibility, and shared business vision foster a sense of trust.

BACKGROUND

Introduce your business and what you do there.

I’m the head of sales and vice president of business development at myClin, a communication and collaboration platform for the clinical trial business. We work with a range of pharma and biotech customers, helping them improve their clinical operations. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Timelapse?

We needed to update our online presence and marketing efforts. We had a website, a slide deck, and a lot of ideas when we came to Timelapse. But, we didn’t have much in terms of hard copy or electronic public collateral. We’d been in business 8 years at that point. When I came on board, I realized that we needed to step up our efforts. 

SOLUTION

What was the scope of their involvement?

They conducted a website redesign. We had a time-limited engagement to start. We liked their team, so we expanded the engagement to a long-term partnership and consider them our marketing department.

The previous website was rudimentary. It had only 3 or 4 static pages with a modest amount of dynamic content. Timelapse transformed it into a functional website with various engagement tools, resources, on-demand webinars, press releases, news, use cases, and white papers. It’s taken months to get all that content, but that has nothing to do with Timelapse. We’re a small company, and a lot of the information is tied to only a few people. Getting access to the customer stories and project backgrounds is challenging. Over 6 months, we’ve transformed our online presence.

The front page of the site is our sales façade. In the background, we offer another web-based service. Our primary users are prospects who want to learn more about our company. Hospitals and investigative sites around the world use the tools that we provide, as well as biotech firms, pharma companies, and CROs [content research organizations]. Most of them paid no attention to our front page. Pharma and biotech companies pay for our service. Hospitals have no interest in understanding the website; they just use the tool.

What did Timelapse do to market your company?

The original engagement to rebuild the website spawned this longer-term engagement. That relationship produced a set of ideas for our overall marketing effort, including collateral such as use cases and customer stories, materials for social media, a webinar series, and a coordinated effort to build a database of contacts. That was a fundamental part of the engagement.

We needed to create a database of contacts in our target market in Europe and the US for direct mail and email. We also use it to support our regional presence, which has been quite effective. We often attend massive conferences, and the restraint of travel expenses means that we often don’t meet the right kind of client. Instead, we’re finding more local conferences in San Francisco and Boston. This seems to be a more effective marketing environment because people can drive to an event. Timelapse has also supported that effort.

How did you come to work with Timelapse?

Our founder, Jim, was a speaker at an event that Oliver [CEO, Timelapse] organized for another customer. That relationship developed into another conversation. At the time, we knew that we needed a new website. Jim and Oliver are both based in San Francisco, so it was easy for them. Eventually, the relationship was handed to me. I may be multiple time zones away, but I don’t feel out of touch. They are responsive, and we’re aligned in what we’re trying to achieve.

How much have you invested with Timelapse?

We’ve spent between $50,000 and $100,000 over the course of our relationship.

What is the status of this engagement?

We started working together in April 2016, and the relationship is ongoing. We have them on a monthly retainer now. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

I think of Oliver as my head of marketing. He’s full of ideas and critical insights. He brings ideas to the table and holds both of us to account, which is a good attribute. We have plenty of material to show what we do, but we don’t have a clear way to show improved sales performance. Our customer base is still too small to credit certain initiatives reliably to anyone. The website is more credible now and full of content. We have clear ideas to verify the sales pitch. What I say on the phone matches the website. Visitors can see a customer reference that points to our shared success. That is important in pushing sales prospects forward.

How did Timelapse perform from a project management standpoint?

They do a good job. We’ve worked out a rhythm of dialogue and interaction despite the time zone difference. I have no hesitation recommending them to a European company if they have an interest in opening to the US market. They are an excellent organization. We use Skype and Google Hangouts to communicate. We’re using the G Suite, which is pretty effective. They have access to our demo system. I can explain a new feature in a call, and later the team can log in and look at that feature.

What did you find most impressive about Timelapse?

Oliver conducted a comprehensive strategic review in the beginning of our marketing efforts and positioning. He’s got a firm view of our vision and makes sure his efforts generate a return. The team ensures that we’re satisfied and get what we’re paying for.

Are there any areas Timelapse could improve?

They have evolved the team in the time that I’ve known them. They’ve responded to needs that were identified. 

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design & Marketing for Pharmaceutical Company

"They’ve had such a tremendous impact on our company."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2014 - Ongoing
Project summary: 

Timelapse managed marketing for a B2B service provider. After an initial project success, the scope of their work was expanded to include social media, blog content, and trade show services.

The Reviewer
 
11-50 Employees
 
San Bruno, California
Aditya Kotta
Business Development, PRC Clinical
 
Verified
The Review
Feedback summary: 

Timelapse was consistently communicative and proactive, delivering ahead of schedule and responding quickly when called. Their strategic guidance has led the client to a new level of brand recognition.

BACKGROUND

Introduce your business and what you do there.

PRC Clinical is contract research organization that specializes in providing clinical trial management services. We are small business based in the Bay Area and have been around since 2003. We work with pharmaceutical and device companies to help bring their products to market. My role is in business development. I work sales and marketing team to identify and develop new working relationships with prospective clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Timelapse?

As a small contract research organization, it can be a challenge to get our name out there as an experienced quality service provider in a highly competitive industry. Prior to approaching Timelapse, we had worked with a several of marketing groups and found it challenging to capture our message, establish our internet presence, and develop marketing material that reflected our expertise and values. We also wanted to develop a website that would be informative to our clients and also serve as a way to connect to new clients. Olivier and his team worked closely with us and made this happen.

SOLUTION

What was the scope of their involvement?

Timelapse initially started out with developing our company’s website. We were very impressed with the quality of work and attention to detail Olivier and his team put into the project. After a successful launch of the website, we kept Timelapse on to develop our marketing materials, coordinate our trade shows and conferences, and manage social media presence on LinkedIn and Twitter.

Olivier is constantly developing new content, keeping our team relevant and visible in the industry. Personally, I have consulted with Olivier to create sales presentations for client meetings, which has helped me be more successful in bring in new business. Timelapse has done an excellent job in building our brand in the market and making us more accessible to new clients.

How did you come to work with Timelapse?

Timelapse came as a recommendation from a trusted business partner of ours. We’ve been working with them for a few years now. We initially brought them on to launch our website and now they are managing our marketing operations.

What is the status of this engagement?

Our partnership began 30 months ago in October 2014. We continue to retain Timelapse under contract.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We initially hired them to launch our website and develop marketing material like industry specific publications. Olivier and his team did such a good job in building our brand and providing consistency in our marketing material that we let his team support our marketing operations. We’re now seeing opportunities and new business come in through our website, which speaks for itself. New customers searching for our services are connected to us, and it’s all done online. It’s been a tremendous turn of events in only two years.

How did Timelapse perform from a project management standpoint?

They’re great. We’re in touch with them quite often and meet with them regularly. They’re highly responsive to requests. Olivier and his team are highly communicative and consistently meet their deadlines. We typically get answers within a day, things are turned around quickly, and they can handle ad-hoc requests. I like that I can to get in touch with their team when I need too.

What did you find most impressive about Timelapse?

It’s their attention to detail and flexibility. They’re nimble. There are times when we needed something done a few days before a road trip or a conference, and Olivier would turn it around in 24-48 hours. We’ve never had a problem with getting things done.

Are there any areas Timelapse could improve?

I don’t have the marketing mind that Olivier and his team does, so I can’t think of anything. What matters to me is having a marketing team that get us to a place where industry professionals recognize our brand. It is such a satisfying feeling when you meet a new client and they tell you that they’ve heard of our company already.

5.0
Overall Score They’ve had such a tremendous impact on our company. Two and a half years into our working relationship, and we’re really seeing the fruits of our labor come to fruition. It’s great.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I’ve never had a problem scheduling anything with them. They’ve been flexible.
  • N/A Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    The quality of their deliverables has always met or exceeded our expectations, and they’ve always kept their word on the timeliness of their deliverables.
  • 5.0 NPS
    Willing to refer

Marketing and Web Design for Software Company

"Timelapse managed projects well. They're very organized and pretty autonomous."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Timelapse has developed a WordPress website, designed advertisements, generated content, produced case study videos, and currently manage the client's content marketing pipeline. 

The Reviewer
 
51-200 employees
 
San Francisco, California
Director, ClinCapture
 
Verified
The Review
Feedback summary: 

The client has seen an increase in traffic and has received positive feedback from customers on the case study videos. Timelapse was able to manage multiple projects at once, and were consistently reliable.

BACKGROUND

Introduce your business and what you do there.

I’m the director of operations for ClinCapture. Our company captures patient data during the clinical trial process. I manage sales, marketing, and general operations in the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Timelapse?

We are a small company. I wouldn't say a start-up, but we have limited funds. That means I couldn't hire enough full-time employees to do the work that we needed done for marketing. That's where Timelapse came into play. They helped address that problem.

SOLUTION

What was the scope of their involvement?

The scope depended on our needs, which varied over time. First, Timelapse did web development. They worked on our existing website on Drupal, then recently redid our whole website from scratch on WordPress. They did a lot of ad design and strategy, because one of our big pushes for 2016 was to invest heavily in advertising. Timelapse also did a lot of content generation for white papers and blogs. They also handle the blog which is on WordPress. I hired them to submit abstracts so that our company will get awards and get recognized in the industry. They also produced some videos of case studies of our customers. Those are the main 3 things: web development, design, and content.

How did you come to work with Timelapse?

I've known Olivier for a while and we’ve worked together in the past. He's extremely reliable, very fast, and does good quality work. I knew I wanted to work with him on specific projects such as content. One of the biggest things, when you work with vendors, is their reliability. Are they going to deliver on time? Are they going to understand the market? Are they going to deliver the quality I needed? As I knew Olivier and his team had these qualities, I wanted to work with them on long term projects. For website design, we received bids from 3 companies with 3 different types of designs and difference prices. Eventually, we still decided to go with Timelapse.

How much have you invested with Timelapse?

We’ve spent around $50,000 on their services.

What is the status of this engagement?

We worked together a couple of years ago and he did some projects for us. Then, we didn't have a need anymore. I would say a year ago, we hired Timelapse for the recent projects we've done. Yes, it's been a year that their team has been working with us more regularly. But Timelapse had helped us with other projects in the last 4 years before that. We have a very good relationship.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We saw an increase in traffic and more people downloaded our white papers. It's not just thanks to them. I do have a marketing team so there's a lot of generation activities in-house. So, that increase is a combination of both. Definitely, we have very valuable content, which has driven traffic and interest to our company. We also got very good feedback from our clients on the case study videos. They thought the videos were really professional and viewers really understood what they wanted to say.

How did Timelapse perform from a project management standpoint?

Timelapse managed projects well. They're very organized and pretty autonomous. They handled a lot of projects at a time. My company does a lot of other things for our size and our budget. They were able to go along with that and manage 5, even 10 projects at a time as needed.

What did you find most impressive about Timelapse?

As I was saying, they're extremely reliable. They're very dedicated. If you had a deadline, if you have a need, you know it's going to be met. I really enjoy that. They're really involved. They go in-depth about a company, the different stakeholders, the industry and so on, so it's not superficial. We've worked with some companies who wrote content for our blogs and they didn't have the depth that we needed. Here, it's really done diligently and I like that. I really appreciate the quality and reliability. They listen to the customers. I really think the customer approach, service, and attention is definitely something to highlight.

Are there any areas Timelapse could improve?

I hired them for specific aspects I knew they would excel at, so I don't have anything for improvement. I don't know the scope of all of their work. We haven't done social media together or some other aspects. In terms of things I've seen, it's been really smooth and really well done.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They are very, very fast in delivering stuff.
  • 4.5 Cost
    Value / within estimates
    It's definitely very good.
  • 5.0 Quality
    Service & deliverables
    The speed and quality is higher than most vendors I've been working with.
  • 5.0 NPS
    Willing to refer
    I’ve referred Timelapse because they've done such good work and those companies needed help with marketing. They've all been extremely happy like I have.