TICKING MINDS TECHNOLOGY SOLUTIONS

BACKGROUND

Please describe your company and position.

I am the Head of Product Engg of BeyondSquare Solutions Pvt. Ltd.

Describe what your company does in a single sentence.

We have a B2B SaaS Data Analytics product thats used by the CFO's office for close management, consolidation, MIS and Regulatory reporting, Disclosures, Annual statements, etc.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TICKING MINDS TECHNOLOGY SOLUTIONS to accomplish?

• Create a Automated test suite to execute API test cases
• Create a Performance test suite to simulate stress scenarios
• To ensure creation of automated test suite to increase delivery quality

SOLUTION

How did you find TICKING MINDS TECHNOLOGY SOLUTIONS?

Referral

Why did you select TICKING MINDS TECHNOLOGY SOLUTIONS over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from TICKING MINDS TECHNOLOGY SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop a JMeter based automated Test suite to cover end-end scenarios and module based use cases.

Develop a performance test suite to simulate high volume concurrent traffic and stress test the system.

Develop a test suite to validate the accuracy of reports are consistent across releases.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increase in delivery quality.

Identifying show stopper issues ahead of delivery.

Identifying breaking scenarios at customer environments.

Identifying and benchmarking the servers capability to execute concurrent requests in parallel.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Most of the times they manage to deliver on time. They are quite responsive and prompt on the response timelines.

What was your primary form of communication with TICKING MINDS TECHNOLOGY SOLUTIONS?

Virtual Meeting

What did you find most impressive or unique about this company?

The support from the management staff and founders in identifying innovative solutions

Are there any areas for improvement or something TICKING MINDS TECHNOLOGY SOLUTIONS could have done differently?

Better resource management that can avoid frequent Change in resources.

BACKGROUND

Introduce your business and what you do there.

The company I work at specializes in cloud solutions, and I’m an executive.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TICKING MINDS TECHNOLOGY SOLUTIONS?

We needed assistance with QA testing.

SOLUTION

What was the scope of their involvement?

Our internal team works with our set of products, so product development happens on our side, and TICKING MINDS takes care of the QA. We give them our IT products, and they test the scenarios based on a matrix document and a requirements list. They find the gaps and bugs, and work with the development team to make sure they solve everything using multiple technologies.

What was the team composition? 

We work with around 10 people, this includes QA specialists, analysts, and testers. We also work with individuals at the management level and their customer service office.

How much have you invested in them?

We invest between $10,000–$15,000 per month. 

What is the status of this engagement? 

We started working with them around 2019, and it is an ongoing collaboration. We plan to work with them for at least the next couple of years. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have the raw data available right now, but we usually measure the project's success based on the number of bugs they identify and the quality of their solution once it goes into production. 

 How did TICKING MINDS TECHNOLOGY SOLUTIONS perform from a project management standpoint?

They're top-notch in terms of communications. They're proactive regarding bringing new ideas to the table. We used Azure DevOps and Microsoft Teams for project management. 

What did you find most impressive about them?

They have good knowledge in the area, are great at what they do, and have excellent quality resources. They are specialists in the technologies we work with, which include Microsoft Dynamics and CRM software. They’re also very good at testing these applications because they have a framework, the skill sets, the staff, and the experience needed. They are a one-stop shop for us to solve any issues from a QA perspective.

Are there any areas they could improve?

Sometimes it’s challenging for us to adjust to their time zone.

Do you have any advice for potential customers?

I would definitely recommend anyone to work with them.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a company in the supply chain software space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TICKING MINDS TECHNOLOGY SOLUTIONS?

Part of our focus is on delivering our solutions to our customers. However, we lacked the internal capabilities to deliver our solutions to one of our premium customers. We were migrating a very large transportation management solution from our customer’s on-premise servers to our global Azure model, but no one on our team had ever done it before. Moreover, we also lacked expertise regarding test strategy and testing services, so we engaged with TICKING MINDS.

SOLUTION

What was the scope of their involvement?

TICKING MINDS provided us with testing services and test strategy development. Initially, they developed a test strategy proposal describing the steps we needed to take, the types of tests we should go through, and the scope of testing according to the functionality we needed to test and its expected performance.

We had two main goals for this testing. Firstly, we needed to ensure that the functionality didn’t break when updating the software from a 2016 version to a 2021 version. Secondly, we needed to ensure that the customer experience was the same as in their data center as it was in our Azure-based data center.

Once we reviewed the test strategy document provided by TICKING MINDS, we agreed to let them with a lot of the services covered in their proposal, especially around the performance testing and regression testing areas. We didn’t require functional testing because we had people in-house who could take care of that side.

In this part of the engagement, TICKING MINDS was responsible for developing all the test cases and plans. Then, they built them into an automated testing suite so that we could run the tests. As for the technology stack, they used Apache JMeter for testing.

What is the team composition?

Vijayanathan (Customer Success Director) was our main point of contact, although they were other people involved in the project.

How did you come to work with TICKING MINDS TECHNOLOGY SOLUTIONS?

I found them through word of mouth. Once I saw how big of a project this one would be, I knew that we would need to find an external partner because we wouldn’t be able to do it internally.

After I heard about TICKING MINDS, I reached out to Vijayanathan and had a conversation. Then, he put together a proposal for the strategy development project. We thought their proposal was comprehensive and competitive, so we hired them.

How much have you invested with them?

We spent between $100,000–$200,000.

What is the status of this engagement?

We started working together in August 2021, the strategy portion of the project ended in November 2021, and the testing portion of the project ended in April 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The test strategy document developed by TICKING MINDS was very comprehensive and addressed all the areas I had experienced over my 25 years of delivering software products. It addressed typical failure points in the testing process — we were very impressed.

After that, TICKING MINDS executed their testing services very well. As a result of their testing, the portion of the platform that they tested was extremely stable from the first day it went live on Azure. I was very pleased to see that we didn’t have any real performance issues, which was one of our primary concerns.

Moreover, our customer’s experience in the transportation planning and management app was very solid; we didn’t have any functionality issues either. The product team was so impressed with TICKING MINDS’ work that they engaged with them directly on some other projects for other customers.

How did TICKING MINDS TECHNOLOGY SOLUTIONS perform from a project management standpoint?

TICKING MINDS was very conscious of the scope of work they had defined. They were also very proactive and upfront and demonstrated to be very competent regarding project management. We provided their team with direct access to our Jira account so that they could communicate directly with our product team. Additionally, we used Microsoft Teams to communicate.

What did you find most impressive about them?

TICKING MINDS’ testing was extraordinary. I’ve worked with other testing companies in the past. Still, TICKING MINDS stood above them in terms of the thoroughness of their strategy and the rigor they put into its execution. Their work was very solid; it covered all the scenarios, and their team was very disciplined in executing tests against those scenarios.

Are there any areas they could improve?

No, they did an excellent job. I would like to engage with them again for other projects because it was impressive to see what they did in the amount of time they did it.

Do you have any advice for potential customers?

The testing process requires a lot of communication. You can’t hand the entire project to a testing company and let them do the work; you need to collaborate closely with them to create a tight relationship. TICKING MINDS is a great company to work with in that regard because they constantly communicate with the product team.

BACKGROUND

Please describe your company and position.

I am the CEO of GIEOM

Describe what your company does in a single sentence.

We provide a software solution designed to help financial institutions achieve operational resilience effectively.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TICKING MINDS TECHNOLOGY SOLUTIONS to accomplish?

• Testing of the Product

SOLUTION

How did you find TICKING MINDS TECHNOLOGY SOLUTIONS?

Referral

Why did you select TICKING MINDS TECHNOLOGY SOLUTIONS over others?

• Good value for cost
• Referred to me

How many teammates from TICKING MINDS TECHNOLOGY SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Test out video engine which is used as part of Video KYC. This was a complex assignment as testing a video engine is very different to testing any  other transactional application 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team showcased their capability to conduct thorough research and develop suitable methodologies for testing a video engine in the absence of standard approaches.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Possesses deep technical expertise, strong research skills, and a solution-oriented mindset; approachable, reliable, and highly adaptable to changes throughout the project.

What was your primary form of communication with TICKING MINDS TECHNOLOGY SOLUTIONS?

Virtual Meeting

What did you find most impressive or unique about this company?

deep technical knowledge in the space of testing 

Are there any areas for improvement or something TICKING MINDS TECHNOLOGY SOLUTIONS could have done differently?

nil

BACKGROUND

Please describe your company and position.

I am an executive at a financial services company

Describe what your company does in a single sentence.

Banking

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TICKING MINDS TECHNOLOGY SOLUTIONS to accomplish?

• Test automation
• Performance testing

SOLUTION

How did you find TICKING MINDS TECHNOLOGY SOLUTIONS?

• Referral

Why did you select TICKING MINDS TECHNOLOGY SOLUTIONS over others?

• Referred to me

What was the size of TICKING MINDS TECHNOLOGY SOLUTIONS’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Develop automating testing platform
• staff augmentation
• performance testing of the services

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. completion of the automation platform and running it on regular basis
2. completion of the performance testing and metrics collected

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acceptable. It needed Sankar to intervene at some point of time

What was your primary form of communication with TICKING MINDS TECHNOLOGY SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I liked their ability to understand our expectations and form plan as per that.

Are there any areas for improvement or something TICKING MINDS TECHNOLOGY SOLUTIONS could have done differently?

Not able to think now