What evidence can you share that demonstrates the impact of the engagement?
ThreeSixtyEight is very professional and made my life much more manageable. They understood exactly what I wanted and were incredibly thorough. We asked them for the moon, and they delivered. I've been working with them for over a year, and they've fulfilled all my requests. They preemptively asked about any pain point I could have possibly nitpicked about before I even had to.
They achieved our primary objective of simplifying the checkout process and empowered me to do my job as an SEO manager. Now, renting our products feels the same as any major online store. Having total control over every facet of our website is going to boost our organic search. Being able to edit our snippets is fantastic. Now, I can plug in keywords that will get pulled into Google's rankings. From an SEO standpoint, the site ThreeSixtyEight delivered is a dream compared to its predecessor.
How did ThreeSixtyEight perform from a project management standpoint?
I mainly worked with an account coordinator and brand strategist throughout the site development phase. On occasion, I contacted other developers or answered their questions when they reached out to me. We stuck to phone and email for communication. I met with almost their entire design team when we held a couple of in-person meetings.
What did you find most impressive about them?
The way they operate is more like a family than a business. The atmosphere inside their buildings is warm and inviting. When I went there for yesterday’s meeting to learn the CMS, they offered me a beer right when I walked in. On my way out the door, two of their founders stopped me for a fun, casual 20-minute conversation. That level of rapport goes a long way with me.
Are there any areas they could improve?
Honestly, not really. I've dealt with many web developers in the past, and ThreeSixtyEight blew me away. If there's a criticism, I don't have one right now.
Do you have any advice for potential customers?
I suggest being flexible and listening to what they have to say since they develop websites for a living. Your specific vision might not be as conducive for a productive site, so take their advice to heart.