Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We don't necessarily have any KPIs that we’re able to share at this point, since it is relatively early. While we finished our relationship on this particular project in January, we are still doing a road show where we travel around the country talking to different clients and teams. We haven't necessarily seen long-term KPIs that are worth sharing yet, or that we’re comfortable with sharing. But in terms of the reception, we have yet to see one person that’s been disappointed with the presentation.
ThreeSixtyEight even provided us with an updated template so we can go through and make additional slides based on that template. We have over a billion data points with this study, so it’s been great to have access to that template and go through and add more slides. We didn't know we would be needing to make this many slides, so providing that template to us has been pretty fantastic.
How did ThreeSixtyEight perform from a project management standpoint?
ThreeSixtyEight was great from a project management standpoint. If anything, they were more on top of their game than I was. There was a lot going on in terms of cleaning and working with the data science team to evaluate the data and make sense of it. Kara and the team were not shy about emailing me every other day if I was behind in getting them feedback or something they needed. They were good and diligent when it came to the project management.
We worked with one of the project managers, Kara, pretty regularly. There were several drafts going back and forth as we worked with them and went between her and their designer, Shelby. There was a lot of brainstorming. We’d say, “This is good, but not quite perfect. Is there anything that you have that would be a little bit better for this particular slide?” And they were good about coming back with another option that afternoon or the following day.
What did you find most impressive about ThreeSixtyEight?
Personally, I don't have experience working with another agency or vendor like ThreeSixtyEight, so it’s hard to compare, because it would be like comparing apples and oranges. However, the whole experience felt extremely personal, in a good and comforting way. Kenny, the CEO, was visiting the Bay Area for his bachelor party, I think, and during his trip he swung into the office to talk a little bit about the project. It was cool to see a CEO come out and show up in person to talk to me, because a lot of times CEOs are not super hands-on when it comes to projects and biz dev. The entire process felt like I was working with co-workers instead of a company of people I’d never seen before.
Are there any areas ThreeSixtyEight could improve?
I’m honestly not 100% sure if there’s anything I was dissatisfied with. There were a couple of small things in the presentation. Luckily, my director and I have detail-oriented eyes, and we’re good at picking out spelling mistakes and that kind of thing. That’s my only complaint, that some of the copy editing could have been a little more refined, but I wouldn't necessarily say that that’s something we were upset with, just because who has ever put together a presentation where they didn’t spell something wrong?