What evidence can you share that demonstrates the impact of the engagement?
They delivered everything to our expectations so far. Our customers have been happy with the UX work we’ve delivered. Our mobile app client has been especially impressed with their work, and they’ve come down to meet their team.
How did Thoughtgrid perform from a project management standpoint?
Most of our communication has been done through email. We haven’t used any project management tools. All formal communication with clients goes through us. At times, we’ve included their team in the conversation, for example, in order to address delicate areas.
What did you find most impressive about them?
I appreciate the vast knowledge held by their senior team. Many of their members have been in the industry for 18 or 19 years, which means that they have so much experience. They have comprehensive knowledge, including about emerging technologies. I have referred them to a couple of clients already.
Are there any areas they could improve?
No, I’ve been happy so far.