Thor Social | Digital Marketing Agency

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a healthcare management company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thor Social | Digital Marketing Agency?

Basically, our goal was to acquire new customers and patients for the medical practices we manage.

SOLUTION

What was the scope of their involvement?

They handle all of our digital marketing efforts, so SEO, paid advertising, PPC, Google Ads, Facebook Ads. They handle our social media management, our email marketing, and our SMS text blasts. We’ve outsourced all of our marketing to them.

What is the team composition?

We’ve worked with four people.

How did you come to work with Thor Social | Digital Marketing Agency?

We hired them based on their price. They had a lot of great ideas and had the background we were looking for—they worked in the healthcare industry before. We started on a trial basis and we grew very rapidly.

How much have you invested with them?

Our contract is $85,000 per year.

What is the status of this engagement?

We started working with them in January 2019, and we just signed our second-year agreement to continue working with them at least through 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We have new patients, and Thor Social | Digital Marketing Agency has driven brand awareness really well. So far, it’s been great. They’ve lowered our customer acquisition costs by about 80%. As a result, we’ve been able to grow exponentially. We went from four clinics to 15 clinics. Our Google Ad spending is turning great results. They were also able to get us on the first Google results page. Our click-through rate is insane, we have a lot of leads coming our way, and our patients are in love with them. We no longer have an in-house marketing team.

How did Thor Social | Digital Marketing Agency perform from a project management standpoint?

Communication and organization is great. They’re always giving us great results and feedback, helping us move our KPI further and further down the line. They're meeting every single goal that we've tasked them with—every project on time or early. Everything is highly, highly professional and exceptionally done. So, it's just really great.

What did you find most impressive about them?

SMM has been great, and SEO is exceptional. They created results so quickly and everything is clicking.

Are there any areas they could improve?

Not at this time.