Create common ground

Bronze
VERIFIED

Your organization strives to build a better world, on a global scale or within your own community 
Start with a strong creative foundation, impactful brand, and meaningful visual communications.  

 

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We specialize in: Graphic Design • Custom Report Design • Infographics • Branding • Website Design • Strategy & Education 

 

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Our story: Founded in 2014 by Sarah Thompson and Sheldon Stenning, ThompsonStenning Creative Group was formed to offer professional and discerning design services to local and international civic and non-profit organizations. Over the past five years, ThompsonStenning has remained dedicated to their intention of creating great work for great people.

 

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Success starts with planning and asking the right questions. Understanding and thorough process is the foundation our work is built on. Reach out today, we'd love to start a conversation with you!

 
$5,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2014
Show all +
Vancouver, Canada
headquarters
  • 170 - 422 Richards Street
    Vancouver V6B 2Z4
    Canada

Portfolio

Key clients: 
The World Bank Group • UNESCO • Grand Challenges Canada • Food Secure Canada • Planning Institute of British Columbia • City of Burnaby • City of Campbell River • TechnoServe • Kitsilano Neighbourhood House
City of Burnaby Image

City of Burnaby

A dynamic and vibrant city. 

Located in British Columbia, Canada, the City of Burnaby is the third-largest city in British Columbia The City of Burnaby is committed to strengthening the overall well-being and growing into the future as a livable, vibrant and sustainable community.

Cook Ross Image

Cook Ross

Disrupting everyday bias through inclusion and diversity. 

Cook Ross provides solutions to organizations around the world in the areas of diversity, inclusion, cultural competency, leadership development, and organizational change management. They are a certified women-owned consulting firm committed to creating organizations in which all people communicate effectively, recognize their value,

develop as leaders, and contribute powerfully to their organizations.
Champions of Global Reproductive Rights (PAI) Image

Champions of Global Reproductive Rights (PAI)

Championing policies that put women in charge of their own reproductive health. 

Champions of Global Reproductive Rights (PAI) advocates policies that put women in charge of their reproductive health. They work with policymakers in Washington, D.C. and a network of partners in developing countries to remove roadblocks between women and the services and supplies they need. For over 50 years, PAI

has helped women succeed by upholding their basic human rights.
Aurora Cultural Centre Image

Aurora Cultural Centre

Connecting communities through art, culture and heritage. 

Aurora Cultural Center believes that art, culture, and heritage play an important role in each of our lives – creating a compassionate society through shared experiences. Founded in 2010, the Centre is located in a historic schoolhouse built in 1886, which serves as a memorable and tangible piece of the Centres personality. The Centre

offers a diverse range of services including gallery exhibition spaces, creative instructional classes for all ages and interests, a live music auditorium and rental spaces designed to serve the community.
The world Bank Group Image

The world Bank Group

Fighting poverty worldwide through sustainable solutions. 

Established in 1944, The World Bank Group (WBG) is a vital source of financial and technical assistance to developing countries around the world. WBG is not a bank in the ordinary sense, but a unique partnership to reduce poverty and support development.

International Center for Research on Women (ICRW) Image

International Center for Research on Women (ICRW)

The International Center for Research on Women (ICRW) is a global research institute. Their mission is to empower women, advance gender equality and fight poverty in the developing world. ICRW believes that women and girls – in collaboration with men and boys – are essential to the solution. When quality of life improves, families are healthier, and economies are stronger.

Reviews

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Branding & Logo Design for Community Programming Organzation

"ThompsonStenning clearly listened to what we needed and made it happen."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
May - June 2020
Project summary: 

ThompsonStenning redesigned a logo iteratively to update a brand identity for a community programming organization. They revamped marketing strategies and brand guidelines including the font and color scheme.

The Reviewer
 
11- 50 Employees
 
Richmond, Canada
Allen B. Smith
Executive Director, Kitsilano Neighbourhood House
 
Verified
The Review
Feedback summary: 

ThompsonStenning delivered satisfying brand collateral including a modern logo that generated enthusiasm from stakeholders. They were accessible and responsive to feedback, leading to seamless collaboration. Their timeliness and attentiveness to the client’s needs enable additional partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the executive director of Kitsilano Neighbourhood House. We’re a central hub for the neighborhood that provides child care, senior, and family services. People also come and share ideas for local advocacy initiatives. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ThompsonStenning?

We had a logo for probably 10–15 years. The colors were old, and it was hard to create posters and designs. For a while, we thought about recoloring our logo.

We initially designed a new logo with in-house expertise, so we had a feel for what we wanted at this engagement's outset. We wanted to stick to the traditional brand because it was well known in the community.

We considered two options. One option was to recolor the existing logo. The other was to find a more different look.

SOLUTION

What was the scope of their involvement?

ThompsonStenning gave us a couple of options for a new logo. We chose our preference and then worked through the design process with them. Their team came back with our preferred design and then we looked at colors. Again, they gave us options.

They provided a new logo, color standards, fonts, and layout to make the brand collateral more modern without being corporate. Their team also provided guidelines and recommendations for our marketing efforts.

What is the team composition?

Essentially, we worked with Sarah (Co-Founder).

How did you come to work with ThompsonStenning?

We found them through a referral. One of my former colleagues looked at their website and saw that ThompsonStenning takes on a pro bono project every year. We had a chat with them, and their team offered to create a new logo for us.

How much have you invested with them?

Their team provided this work pro bono.

What is the status of this engagement?

We started working with ThompsonStenning in May 2020, and they wrapped up the project in June. I took the designs to the board for them to make some hard decisions, which caused the biggest delay.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Some people didn’t want to move away from our existing logo. Other people preferred the first or second design and then some people didn’t like the first set of colors. ThompsonStenning listened to our concerns throughout the process and produced a final product that excited us. Their team was able to get a sense of what we wanted to achieve through the feedback process.

How did ThompsonStenning perform from a project management standpoint?

All of our communication occurred online, primarily through e-mail. We had our initial meeting via video chat. If we wanted, we could follow up with online chats as needed. We were able to talk about our needs with them.

They followed a clear project structure and communicated openly. ThompsonStenning was right on time and helped me to make my deadlines. The whole project flowed smoothly.

What did you find most impressive about them?

They didn’t expect us to stick with their exact design, so there wasn’t a sense of ownership. Their team was open about the designs throughout the process. When we asked for additional color options, their team didn’t have problems providing them. ThompsonStenning clearly listened to what we needed and made it happen. They also gave pointers when I went to the board and community for feedback.

Are there any areas they could improve?

No, I was happy throughout the project.

Do you have any advice for potential customers?

Give them as much material as possible. Be open with them about what you want to achieve. If you’re not sure about what you want, tell them your goal because their team can help you draw out a vision.

5.0
Overall Score We plan to engage them for paid work on other projects.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Corporate Rebrand for Canadian Education Organization

"They were very responsive to all feedback."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - May 2020
Project summary: 

ThompsonStenning conducted a brand analysis for a Canada-based education organization. The team delivered graphic and UX/UI designs and revamped their collateral as part of a larger rebranding effort.

The Reviewer
 
11-50 Employees
 
Vancouver, Canada
VP of Marketing & Sales, Insight Global Education
 
Verified
The Review
Feedback summary: 

While the rebrand hasn't been launched yet, the team spearheaded the project from discovery to deployment. They provided an excellent quality of work and were incredibly efficient in their process. The team is honest, transparent, and straightforward, and they also boasted a quick turnaround time.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Insight Global Education is Canada-based international student travel organization that works with students in High School and University. We help University students spend a semester abroad in a variety of different destinations where they can earn credits, intern, and explore a new culture.

For High Schools we run short term group excursions internationally and domestically. I am the Sales and Marketing director of Insight Global Education

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ThompsonStenning?

ThompsonStenning was hired to do a brand analysis of our organization. They were then hired to perform a full rebrand of Insight. In addition they performed extensive graphic design work on much of our marketing assets and collateral, as well as web design and UI/UX design for our new website.

What were your goals for this project?

Initially, the goals were to have an outside assessment of our brand. However after our initial work with ThompsonStenning we felt they were also the best team to re-imagine our brand and take it in an exciting new direction. Goals were Branding, Graphic Design, Website Design, UI/UX design. We expect this to really modernize our company and take it in a strong new direction.

SOLUTION

How did you select this vendor?

We had worked previously with 2-3 other companies but none were a right fit. We came across ThompsonStenning through a networking event. Based on the strength of their portfolio and the similarity of work they have done for other brands, we felt they were a good fit.

Describe the scope of their work in detail.

ThompsonStenning took our brand first through a classic Discovery period where goals and expectations were set. From there they performed a brand audit on all of our assets, and and met with us to further discuss our market audience and our messaging.

From there they began planning out our brand, and we through three periods of revision on the brand creation. After the brand had been determined, they then developed the subsequent collateral.

What was the team composition?

I worked directly with one of the cofounders, and the team size did not change over time.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Not at this time. the brand is pre-launch.

How effective was the workflow between your team and theirs?

Workflow was great. It was mostly conducted through email. They were very responsive to all feedback.

What did you find most impressive about this company?

The quality of work that ThompsonStenning produces is the most impressive aspect. They also are incredibly efficient with their time and produce their work in a short timeframe. Their team is very honest and straightforward.

Are there any areas for improvement?

Can't say at this time. Overall we are very happy with their company.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Look Book Creation for Impact-Based Investment Firm

“They did a really excellent job of capturing our vision. I was really amazed when I saw their work.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Apr 2020 - Ongoing
Project summary: 

ThompsonStenning created brand collateral for an impact-based investment firm. Using the provided data, they created a visually appealing look book that isn’t too text-heavy.

The Reviewer
 
51-200 Employees
 
Toronto, Canada
Program Associate, Impact-Based Investment Firm
 
Verified
The Review
Feedback summary: 

Senior leadership is pleased with the project’s outcome. ThompsonStenning was able to incorporate feedback in order to deliver exactly what their client envisioned. Their responsiveness and ability to stick to timelines ensured a productive and positive engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a program associate at one of the largest impact first investors based in Canada, investing in innovations across a wide range of health and development priorities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ThompsonStenning?

The initiative launched about a year and a half ago. We have our first cohort of innovators active around the world and we are currently reviewing our second. We didn’t have any basic or strong collateral materials that could be used both to engage potential partners, potential funders, stakeholders, or anyone else interested in learning more about the initiative.

We decided that rather than doing many smaller pieces like postcards, stickers, and that type of thing, to invest in a bigger product that would be more of a look book or portfolio prospectus overall

SOLUTION

What was the scope of their involvement?

We essentially provided them with just the information that they would need, the data we wanted to include, the innovators we wanted to highlight, the content that we needed to provide on our end, and very, very limited insight on our end in terms of what we wanted it to look like.

We really wanted to let them flex their creative muscles and see what they could come up seeing as though that is their area of expertise and certainly not ours. We gave them a bare-bones PowerPoint deck that had nothing in it but text and the information we wanted to include.

We had a great initial conversation with them and they asked how we wanted the brand to look. We expressed that we wanted it to be very visually appealing and not too text-heavy although we had given them all this data and text. Taking that conversation, they translated it into reality and produced various decks and drafts.

We gave them a lot of creative range and they initially sent us a couple of different paths. They sent over a mock-up of the initial few pages of the look book with a couple of different options.

From there, we worked to refine it down to one final template that we liked. Once we got to the point where we finalized the first couple of pages and the look of those, that was when they then built out the template for the rest of the book. 

What is the team composition?

I have been working with Sarah (Co-Founder) and Sheldon (Co-Founder). I communicate primarily with Sarah, but Sheldon has been on all the calls we have had, and he is usually copied on all of our communication. They have been so lovely, responsive, and very professional.

How did you come to work with ThompsonStenning?

We launched our RFP for graphic designers, and I received six or seven bids. We reviewed the technical bids and financial bids from all of them, and there were a few things that made ThompsonStenning stand out. First of all, the bid they submitted was very visual which is always a good sign when you are looking for graphic designers, and the organizations they had previously worked with were well aligned. They had the aligned substantive experience that we were looking for. They understood the audiences we were going to be reaching out to and their portfolio was super impressive. We took a look at the work they had produced and really liked the look of them.

How much have you invested in them?

All together their quote was around $7,000. We have been invoiced for significantly less than that so far.

What is the status of this engagement?

We began with them in April 2020, and it is still ongoing. We are still finalizing the look book but that has been entirely on our end.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were extremely helpful from really us giving them very minimal inputs to creating something that we are extremely happy with.

We have shared the nearly final draft with our senior leadership, including our co-CEOs as well as our funders of this initiative and we have received really positive feedback across the board. Everybody loves it and feels that it really has set a new standard for the collateral material that we produce across the organization. Everyone has been very happy with it and we are excited to finalize it and to be able to make it public.

They did a really excellent job of capturing our vision. I was really amazed when I saw their work.

How did ThompsonStenning perform from a project management standpoint?

In their original proposal, they said it was something they could have completed in 6–10 weeks and they definitely would have been able to because they got back to us on every timeline and they exceeded every deadline that we had set. They are very responsive. We have had delays on our end with being able to get back to them with feedback, additional content and a few other things that changed which is why we are still putting the finishing touches on it.

I was really amazed by how well they were able to incorporate my feedback when I was so all over the place, but they were able to produce something that was exactly what I was looking for.

What did you find most impressive about them?

I haven’t worked with many graphic designers in the past so I don’t have much to compare to, but I will say that they are very lovely to work with, very responsive, and they are always happy to jump on a call to discuss anything. I think what really amazed me about their ability was to have such limited direction from us and to produce something. I felt like they were reading my mind and put together what I was visualizing but I didn’t know how to actually produce or communicate very clearly. They really did an excellent job of translating that vision into reality.

Are there any areas they could improve?

The only thing that comes to mind is that we use a number of stock images for the book, and overall, we are really happy with how they are looking. We have worked with them to make sure that the people represented in the images are capturing our full target audience.

Part of that is the direction from our end, making sure that we let them know from the get-go about the types of images we would want to have in that. One thing that would be helpful for them to maybe think about going forward is the audience of the materials when purchasing from stock sites.

Do you have any advice for potential customers?

I would definitely encourage someone else that is going to work with them to have an initial brainstorming call with the team for at least an hour.

I remember when I had this call, I thought it would be quick because I didn’t have too much direction to give them and it ended up being over an hour and it was very useful. They asked a lot of probing questions and just having that discussion really set the stage for us to have a successful partnership.

I recommend that you definitely brainstorm before going into that call about what you hope to achieve. Make the most of that orientation and context-setting conversations to get off on a strong foot.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They have exceeded every deadline.
  • 4.5 Cost
    Value / within estimates
    Part of the reason we chose their bid was because it was very reasonable especially compared to the others.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We have already engaged with them again across a number of other portfolios across the organization.

Print & Web Design for Gender Equality Research Group

"They offer a reasonable price without sacrificing quality, and I’m not sure if we could work with nicer people."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
Oct. 2016 - Ongoing
Project summary: 

Weight Creative Communications Agency leads the design of print publications and online content for an international think tank. Deliverables include infographics, website content, and MailChimp templates.

The Reviewer
 
51-200 Employees
 
Washington, D.C.
Joe Shaffner
Senior Communications Specialist, ICRW
 
Verified
The Review
Feedback summary: 

Weight Creative Communications Agency’s efforts have brought consistency to a recently rebranded organization. The team is personable and thoroughly communicative. They feature an impressively creative skill set that is sure to suit future clients well.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a senior communications specialist at the International Center for Research on Women.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Weight Creative Communications Agency?

We engaged Weight Creative Communications Agency to design our print publications and some website content.

SOLUTION

What was the scope of their involvement?

We rely on Weight Creative Communications Agency to produce infographics and other visual elements for our multiple print products. They have helped design certain parts of our website, as well, and they have supported our copy efforts at times. Weight Creative Communications Agency has also created business development and MailChimp templates.

What is the team composition?

We work with two primary members of their team—a print layout designer and website designer.

How did you come to work with Weight Creative Communications Agency?

Our organization selected Weight Creative Communications Agency before I assumed my role, so I am unsure of the hiring process.

How much have you invested with them?

We pay about $1,500–$2,000 each month.

What is the status of this engagement?

Our engagement began in October 2016 and remains ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our team appreciates that our style and brand are now more consistent. Before working with Weight Creative Communications Agency, we worked with another firm to coordinate a rebrand for our company. Weight Creative Communications Agency took that rebrand to another level and ensured that we had a consistent tone across our publications and mediums.

How did Weight Creative Communications Agency perform from a project management standpoint?

Our teams work well together. We keep tabs on each other to make sure each side is meeting its deadlines.

What did you find most impressive about them?

They offer a reasonable price without sacrificing quality, and I’m not sure if we could work with nicer people. They are very amiable even when the project reaches its most stressful points.

Are there any areas they could improve?

We sometimes operate within compressed timeframes, and there have been times when they have not made all of the correct revisions we’ve asked of them.

Do you have any advice for potential customers?

Weight Creative Communications Agency is even more talented than what we’ve asked them to be. They have creative abilities beyond what we’ve required. I’d advise future clients to capitalize on that skill set.

4.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They communicate well to make sure we stay on track.
  • 5.0 Cost
    Value / within estimates
    Their reasonable price is a big reason of why we work with them.
  • 4.5 Quality
    Service & deliverables
    They provide tremendous support and consistency.
  • 4.5 NPS
    Willing to refer
Verification

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Verification Level
Bronze
VERIFIED
Business Entity
Business Entity Name
Thompson Stenning Inc.
Status
Active
Jurisdiction of Formation
Canada
ID
BC1039787
Date of Formation
Jun 15, 2015
Last Updated
May 20, 2020
Client Reviews
VERIFIED CLIENT REVIEWS
4
OVERALL REVIEW RATING
4.6
Source
Clutch
LAST UPDATED
July 6, 2020