What evidence can you share that demonstrates the impact of the engagement?
WH: We just relaunched the new website, so we don't have a lot of quantitative evidence yet, but TAG has been instrumental in getting us to this point. We launched a pilot in January and, internally, people were pleased with the performance and functionality. We took the feedback from that process and refined and tweaked some pages and features to make it even more user-friendly.
Since we launched the broader network in August, we’ve gotten even better feedback. There are still bugs, but TAG has been extremely responsive in helping us address them. We’re confident in continuing to work with them and using their design team, who, at this point, understand quite well what we’re trying to do.
How did Third and Grove perform from a project management standpoint?
WH: We talk to our project manager and our lead developer every day, but otherwise, we communicate mostly via Slack and have a weekly check-in. When we were in the design phase a few months ago, we had direct access to their design team on Slack, so everyone is easily accessible.
They’re highly responsive to our timelines, meaning we can dial resources up (or down) when we need to, as well as have daily calls if they’re necessary. We trust them to communicate our questions, concerns, and requests back to their internal team effectively and manage our expectations going forward, regarding timelines and potential roadblocks.
What did you find most impressive about them?
WH: Not only do they communicate and work effectively with our internal team, but they've been an amazing thought partner throughout the engagement. We're an education nonprofit, so technology is not our expertise, and their software engineer has been invaluable in helping us make the decisions we need to make. We've often relied on him as our technical lead.
CB: Though they’re obviously Drupal experts, they've made a considerable effort to understand our needs and help us work towards our mission. They seemed genuinely interested in the education space we operate, and when they came down to visit, they were interested in seeing classrooms and playing with kids to learn the why behind our product.
Are there any areas they could improve?
WH: They’ve been great throughout the relationship, but there were a few points of confusion around deadlines and priorities, especially as we were nearing our big launch date. Both sides worked proactively to address the anticipated issues, and we were able to resolve them quickly without delaying any of the big releases.