250+ happy clients like Mint and Quicken

Bronze
VERIFIED

Your team has some sort of problem—maybe an underperforming site or a backend that infuriates you each time you try to make a change. We enjoy solving those complex problems and working with teams who care about improving the user experience of the website, along with their bottom line.

We're a collective of engineers, strategists, producers, designers, geeks, and OCD-prone perfectionists. We have offices in San Francisco and Boston, and teammates scattered in between. And though we’re a partially distributed company, we’re a united team, dedicated to solving our clients’ hardest problems, and to making each other laugh over Slack.

 
$25,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2013
Show all +
Boston, MA
headquarters
  • 333 Washington St, Suite 326
    Boston, MA 02108
    United States
other locations
  • 1528 Webster St
    Oakland, CA 94612
    United States

Portfolio

Key clients: 
  • Benefit Cosmetics
  • Boston Herald
  • Williams-Sonoma
  • Quicken
  • Mint
  • GE (General Electric)
  • Ghirardelli
  • SunPower
  • SRI

A crucial redesign for UCLA Health's innovative cancer treatment tool, RadPath.

UCLA has an innovative digital tool, RadPath, that is integral to the radiology and pathology departments (pretty clever name, right?). They came to us to help expand the tool and make it more user-friendly.

We sat down with several physicians across multiple disciplines to hear more about what wasn’t working, and what kind of features would make their jobs easier.

After we discovered their needs, we live-tested new prototypes of the tool until we had exactly what the physicians were looking for. Now, UCLA has a functional version of RadPath that matches their quality care.

Check out the full story at: thirdandgrove.com/ucla-case-study

Benefit Cosmetics gets dolled up with an inspirational shopping experience.

Benefit Cosmetics’ backend was ready for a makeover. Benefit wanted to seamlessly integrate their order fulfillment system, drive sales and engagement by enhancing their content experience, and scale their site internationally.

We helped them move from their existing CMS to Drupal which better aligned with their growing brand. We also rewrote the Translations.com Drupal module because it wasn’t up to snuff for Benefit’s international needs (Nous avons également apporté notre contribution à la communauté open source).

To bring it all together, the content and ecommerce experience is seamless: Drupal handles the content and rendering, while Hybris takes care of the ecommerce and back office integration.

Check out the full story: thirdandgrove.com/benefit-cosmetics-brows

A strategic move to Shopify that led to 2x traffic and new revenue

If you’re catching up on major sports or local events in Boston, you’re probably reading the Boston Herald. They have an online store where readers can purchase memorable and iconic front pages of their newspaper.

Drupal Commerce was proving to be a poor setup with its inability to handle traffic spikes and scale with the Herald. It was a no-brainer that Shopify was the answer.

We eased their Drupal Commerce headaches in days by migrating to Shopify—not the weeks or months a custom solution would take. They now easily manage their products and enjoy traffic spikes rather than dread them (as they should!).

Check out the full story: thirdandgrove.com/relaunching-boston-herald-store-days-shopify

We leveraged Shopify Plus for a complex retail and warehouse coffee business.

The Equator team turned to us when their existing digital commerce platform was running into issues accommodating the increasing complexity of Equator’s order fulfillment and digital commerce demands as they grew. It was time for a new platform and site if they wanted to grow.

We turned to Shopify Plus to give them a platform that could handle their complex orders and seamlessly integrate into their custom warehouse workflow. When Shopify didn’t have the functionality built in, a third party app was available to fill the gap.

Equator now has a more powerful, flexible solution that works at about half the cost of other full-stack solutions.

Check out the full story: thirdandgrove.com/coffee-shopify-plus-case-study

Migrating one of the most visited sites on the web to a responsive platform... in 5 weeks.

The Mint team came to us and outlined their needs:

  1. More modern look (we agreed)
  2. Personalization
  3. Mobile-responsive design
  4. A better content management system for non-technical users
  5. Oh, throw in lightning fast in there too—they like their conversion rates high

Through discovery, iteration & consistent collaboration, we delivered on each one of their needs by migrating to a more user-friendly Drupal CMS that had the look and speed they needed for their customers.

Forgot to mention—we did this entire redesign in 5 weeks. “We’ve done some really amazing things over such a short period, “ said Michael Daniels, senior manager of engineering at Quicken and Mint.

Check out the full story: thirdandgrove.com/mint-case-study

Migrating the World’s Highest Volume Order Magento 2 Site

Do you remember when Intuit decided to sell off their successful personal finance software company, Quicken? They made it interesting (fun?) for the Quicken team by giving them four months to figure out a new site before turning it off. Ready… Set... Go!

The Quicken team didn’t stop there though—they wanted to make their backend experience better than what they had.

They looped us in and we hit the ground running. After a thorough discovery process, we were able to fully migrate their existing site over to a new CMS and develop a better shopping experience for their customers within that short timeframe.

Check out the full story: thirdandgrove.com/quicken-transforms-commerce

Reviews

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Website Development for Medical Cooperative

The management team is incredibly attentive and empathetic—a distinct advantage in working with them.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
July 2015 - July 2016
Project summary: 

Third & Grove designed and developed a website for a medical cooperative. By prioritizing an intuitive user journey and implementing new sections, they sought to deliver a user-friendly and attractive platform.

The Reviewer
 
201-500 Employees
 
Los Angeles, California
Ernest Khirallah
VP Marketing and Communications, CAP
 
Verified
The Review
Feedback summary: 

Third & Grove’s efforts yielded improved organic traffic and positive user reviews. The team successfully led a thorough, creative design phase and capably advanced the project’s progress. Their senior leadership group is engaged and personable, making for a highly effective engagement.

BACKGROUND

Introduce your business and what you do there.

I'm the vice president of marketing and corporate communications for the Cooperative of American Physicians. We provide medical malpractice coverage and other full lines of business and personal insurance to physicians and medical groups. We also offer risk management and practice management services and support.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Third & Grove?

We engaged Third & Grove once we decided that we wanted to make significant design, navigation, and content presentation improvements to our website.

SOLUTION

What was the scope of their involvement?

To start, we held strategic discussions of our objectives and what business problems needed to be addressed. After reviewing the existing architecture, we began a thorough design generation process. We prioritized having a site that was attractive and navigable. Third & Grove served as the backbone of the design process in that they created the wireframes and designs on their own. We tasked Third & Grove with making a more useful and attractive public-facing site in addition to a more robust members-only section.

What is the team composition?

We had a team of 5–6 people led by Justin (CEO, Third & Grove) and Anthony (Founder/Chief Innovator and Strategy, Third & Grove).

How did you come to work with Third & Grove?

I met one of their sales representatives at an industry conference, and we kept in touch. We included them in our RFP to 10 agencies. We interviewed four finalists and ultimately chose Third & Grove because we were impressed by their technology background.

What is the status of this engagement?

We worked together from July 2015–July 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since our website’s launch, we’ve seen an increase in organic traffic, and we have a much-improved lead generation engine. Early on, we also received very positive reviews from users who found it much easier to locate content on the new site, and who found the new design to be markedly improved.

How did Third & Grove perform from a project management standpoint?

I think the defining characteristic of a company is how they respond when they run into the most challenging pieces of the relationship. In that regard, Third & Grove was excellent. The management team is incredibly attentive and empathetic – a distinct advantage in working with them. We worked with two different project managers during the engagement, which required getting a new person up to speed, but by and large, Third & Grove succeeded in guiding us through the process.

What did you find most impressive about them?

Their comprehensive and skilled approach and capabilities allowed us to produce a great site. They’re excellent strategists, designers, problem solvers, and architects. We’ve been able to maintain a healthy relationship with them as we sometimes rely on Third & Grove to provide website maintenance. We’re continually evolving the site. They left us with the abilities to make some edits as necessary, but we’re also able to call on them if we need any extra assistance.

Are there any areas they could improve?

We had occasional challenges, but Third & Grove addressed them quickly whenever I had concerns.  

Do you have any advice for potential customers?

We found it worthwhile to develop a relationship with the leadership team.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Drupal Re-Platform for Cosmetics Company

“They've been very flexible and understood all of our needs.”

 
Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$200,000 to $999,999
 
Feb. 2015 - Ongoing
Project summary: 

Third & Grove redesigned a website, moving it to Drupal and making it mobile responsive. They’ve also provided staff augmentation resources and trained the in-house team in Drupal development.

The Reviewer
 
501 - 1,000 Employees
 
San Francisco, California
Steve Reichgut
Director of Engineering & Web Operations, Benefit Cosmetics
 
Verified
The Review
Feedback summary: 

The number of websites increased from four to 42 and the traffic around the globe is on the rise. Third & Grove goes above and beyond to meet all needs, while their technical expertise and exceptional communication skills helped them quickly become part of the team.

BACKGROUND

Introduce your business and what you do there.

I'm the director of engineering and web operations at Benefit Cosmetics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Third & Grove?

We wanted to move our original CMS to Drupal. We didn't have any Drupal experts in-house, so we were looking for a contractor to help us.

SOLUTION

What was the scope of their involvement?

We provided them with the wireframes and designs, and then, their Drupal experts helped us re-platform our CMS. In addition to redesigning our website and moving it to Drupal, they made it mobile responsive. Since then, we've had an ongoing relationship where they augment our team based on our needs. They've also trained our team so that we could start to take on more responsibilities internally.

What is the team composition?

We've worked with 6–8 of their team members.

How did you come to work with Third & Grove?

We got to know them when they were working for us under a different subcontractor. Soon, it became clear that Third & Grove was a better fit for us, so we decided to work with them directly.

How much have you invested with them?

We've spent between $500,000–$1 million.

What is the status of this engagement?

We started working with them in February 2015 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The feedback on the website has been overwhelmingly positive. We were able to expand from four to 42 websites globally and incorporate translation. Our CEO is also very happy with the results and the amount of traffic we're seeing across the globe.

How did Third & Grove perform from a project management standpoint?

In most cases, they were working in a staff augmentation capacity and provided us with technical resources. The team they've assigned to us has been great in terms of communication. They come to our office for one week once or twice a year to meet other members of our team, which helps us build a stronger relationship.

What did you find most impressive about them?

They've been very flexible and understood all of our needs. They're great communicators, so it's been easy to add them to our team.

Are there any areas they could improve?

Some smaller projects that we worked on could use better project management.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Web Dev & Design for Education Nonprofit

"...they've made a considerable effort to understand our needs and help us work toward our mission." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Dec. 2017 - Ongoing
Project summary: 

Third and Grove transitioned a web platform from AWS to Acquia and now contributes to development and support efforts. They’ve participated in UX, UI, and research projects as well as new feature development.

The Reviewer
 
11-50 Employees
 
Washington, DC
Chavaughn Brown & Wen Huang
Chief of Research & Impact and Product Lead, AppleTree
 
Verified
The Review
Feedback summary: 

Users have responded with increasing positivity to each subsequent release (demo, broad network) thanks to Third and Grove’s ability to fix bugs and incorporate feedback. They adjust communication and resource levels on a situational basis and display a passion for learning about new industries.

BACKGROUND

Introduce your business and what you do there.

Wen Huang: I oversee product development initiatives at the AppleTree Institute for Education Innovation, an education nonprofit that creates instructional solutions for over a dozen schools and hundreds of teachers.

Chavaughn Brown: I’m the chief of research and innovation. I oversee the different program areas and research that goes into creating our instructional model, as well as the various tools and services that support it.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Third and Grove?

WH: Essentially, this started as a Drupal rescue project. We’d contracted with a Drupal development firm to build a new platform for our core product—an instructional model—on a D8 site, but they dropped the ball in a lot of ways. We were also trying to migrate from AWS to Acquia.

SOLUTION

What was the scope of their involvement?

WH: After they got us onto Acquia, Third and Grove (TAG) helped us do a site audit regarding both technical development work and our UX. We then addressed the potential weaknesses and red flags that process identified. We still had the site our original vendor was going to create, so we didn’t have to start from scratch. Working with our internal team, TAG translated that vision into specific tasks and deadlines.

Moving forward, we’ve relied on TAG for UX, UI, and user research work, as well as to rebuild large parts of our platform to make it more stable and secure. They also helped design and develop new functionalities and improve the suite of tools and resources we can offer.

What is the team composition?

WH: We’ve had two project managers and one main developer and architect. Depending on the type of work we were doing and the urgency of the deadline, we’ve worked as few as five and as many as seven people (designers and developers). 

How did you come to work with Third and Grove?

WH: We found them on Drupal.org and vetted them, along with a few other firms, for the initial rescue project. We liked working with them, so we continued the relationship.

How much have you invested with them?

Both: We’ve spent $200,000 so far.

What is the status of this engagement?

WH: We’ve been working together since December 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

WH: We just relaunched the new website, so we don't have a lot of quantitative evidence yet, but TAG has been instrumental in getting us to this point. We launched a pilot in January and, internally, people were pleased with the performance and functionality. We took the feedback from that process and refined and tweaked some pages and features to make it even more user-friendly.

Since we launched the broader network in August, we’ve gotten even better feedback. There are still bugs, but TAG has been extremely responsive in helping us address them. We’re confident in continuing to work with them and using their design team, who, at this point, understand quite well what we’re trying to do.

How did Third and Grove perform from a project management standpoint?

WH: We talk to our project manager and our lead developer every day, but otherwise, we communicate mostly via Slack and have a weekly check-in. When we were in the design phase a few months ago, we had direct access to their design team on Slack, so everyone is easily accessible.

They’re highly responsive to our timelines, meaning we can dial resources up (or down) when we need to, as well as have daily calls if they’re necessary. We trust them to communicate our questions, concerns, and requests back to their internal team effectively and manage our expectations going forward, regarding timelines and potential roadblocks.

What did you find most impressive about them?

WH: Not only do they communicate and work effectively with our internal team, but they've been an amazing thought partner throughout the engagement. We're an education nonprofit, so technology is not our expertise, and their software engineer has been invaluable in helping us make the decisions we need to make. We've often relied on him as our technical lead.

CB: Though they’re obviously Drupal experts, they've made a considerable effort to understand our needs and help us work towards our mission. They seemed genuinely interested in the education space we operate, and when they came down to visit, they were interested in seeing classrooms and playing with kids to learn the why behind our product.

Are there any areas they could improve?

WH: They’ve been great throughout the relationship, but there were a few points of confusion around deadlines and priorities, especially as we were nearing our big launch date. Both sides worked proactively to address the anticipated issues, and we were able to resolve them quickly without delaying any of the big releases.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    WH: They're not the most affordable, but compared to other firms, the price is worth it.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Drupal Dev & Design for Not-for-Profit Insurance Reciprocal

“They're always striving for excellence and want to make sure their clients are happy.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2017 - Ongoing
Project summary: 

Fully managing design/development, Third and Grove is building a new website in Drupal. They're focusing on making the website user-friendly and improving the search functionality.

The Reviewer
 
51-200 Employees
 
Toronto, Canada
Philip de Souza
Manager, Communications and Marketing, HIROC
 
Verified
The Review
Feedback summary: 

The internal team is impressed with the design and the sitemap. Experienced and innovative, Third and Grove goes above and beyond to meet all needs, while their understanding of industry trends and responsiveness make them a reliable partner.

BACKGROUND

Introduce your business and what you do there.

I'm the manager of communications and marketing at HIROC. We're a not-for-profit organization providing healthcare liability insurance across Canada.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Third and Grove?

We had an outdated website, which was developed in 2010.  In the past few years, we've grown and made a name for ourselves. We’re now known as a trusted advisor on the healthcare landscape and with governments across the country. We also have many new tools and resources available. However, what we've heard from our subscribers and website visitors is that they couldn't find things easily on our website. So we started looking for a company to build a more robust and user-friendly website for us.

SOLUTION

What was the scope of their involvement?

We wanted to move to Drupal, so we gave them our technical requirements and they got down to work. They manage both design and development. The search functionality is the key for us, but we also rely on their feedback in terms of other website improvements.

What is the team composition?

We have one main project manager and we also work with 4–5 other members of their team.

How did you come to work with them?

We put out an RFP and got a lot of feedback from within Canada and the U.S. Third and Grove had a lot of expertise in the industry, so they stood out among the competitors.

How much have you invested with them?

Our budget spans over $100,000.

What is the status of this engagement?

We started working with them in December 2017 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They're true experts in their field and that is reflected in their designs and how they handle the backend development. We've been impressed with the sitemap they created and their attention to detail. 

How did they perform from a project management standpoint?

They've been guiding us through the entire process, helping us stay on time and on budget. They're very transparent and collaborative, so we haven't had any issues with communication. If there is a problem, we let them know and they get back to us within a few minutes. We talk to them weekly, usually via email, phone, or video calls.

What did you find most impressive about them?

They're innovative and knowledgeable. They're always striving for excellence and want to make sure their clients are happy. They're aware of the industry trends and best practices, so we find their recommendations and suggestions very valuable.

Are there any areas they could improve?

I can't think of anything.

Do you have any advice for potential customers?

Lean into their expertise and trust the team – they know what they are doing. Collaborating with TAG has been a seamless process and I always feel kept in the loop, which is very reassuring in a large scale initiative like this.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Redesign For Boston Herald

"We’ve been very happy with the quality of work they do and the timely manner in which they get things done." 

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2015 - Ongoing
Project summary: 

Third & Grove led web development on Drupal 7, focusing on responsive redesign. They collaborated with an in-house designer, and also assist in analytics, ad tags and ongoing maintenance.

The Reviewer
 
201-500 employees
 
Boston, Massachusetts
Jenn Morse
VP of Digital Operations, Boston Herald
 
Verified
The Review
Feedback summary: 

Their work has helped increase mobile traffic significantly. Third & Grove is a personable and knowledgeable team that can prioritize many tasks. They’re responsive and easy to reach, and they reliably provide updates. They’re a pleasant team that gets things done.

BACKGROUND

Introduce your business and what you do there.

Boston Herald is a newspaper organization. I am the vice president of digital operations. I oversee the business end of things for our digital division.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Third & Grove?

We needed to outsource all of our web development and design for our website. We were in the process of redesigning our site to become responsive so that we were mobile-friendly. We were also in need of day-to-day support from a development standpoint.

SOLUTION

What was the scope of their involvement?

They took our website and transformed the entire site into a responsive design. That meant designing of the pages, all of the development work and all the coding. The site is built on Drupal 7. In the beginning, we already had designs made up from our in-house web designer. We based the design off of that. Since that project, we have had other projects where we used Third & Grove’s design team. They assist in our analytics and are in charge of setting all of the ad tags on the site. We’ve used them to set up our accelerated mobile pages for Google. They’ve set up a store for us where we sell back copies and posters. We use them for ongoing maintenance of the site. We have a long-term support contract with them where we get a certain number of support hours. We provide them tasks that have to be done, and there are also occasionally urgent issues that arise because we need to be up all the time.

How did you come to work with Third & Grove?

The original agency that we were working with out of New York changed their business and was no longer supporting Drupal sites; they introduced us to Third & Grove. They had an office in Cambridge, so we met with them. Justin [Emond], the owner, was great. He’s very knowledgeable and personable.

How much have you invested with Third & Grove?

We spent between $50,000 and $200,000 for the website project.

What is the status of this engagement?

We started working with them in June 2015, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our mobile traffic has increased. Prior to this, the experience was seeing the desktop version on your mobile device. We’re now about 50% mobile and 50% desktop and tablet.

How did Third & Grove perform from a project management standpoint?

We have a dedicated account manager who is our point person. We do the majority of our communication via email daily and have a standing weekly meeting. We have shared docs that list what items need to be worked on and where they are in the process. Our account manager gives us a timeline for every item so we know how long it will take. Then we can prioritize what we want done first based on the hours we have. They’re very responsive and easily accessible.

What did you find most impressive about Third & Grove?

This is our first time outsourcing development because we’ve always had in-house developers. It’s been a pleasant, successful experience.

Are there any areas Third & Grove could improve?

No. I don’t have anything to compare it to. We’ve been very happy with the quality of work they do and the timely manner in which they get things done.

5.0
Overall Score We’re completely satisfied with what they have produced for us so far.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We are an urgent business, so there are some things where we wanted them done yesterday. All in all, they get things done in a timely manner. 
  • 5.0 Cost
    Value / within estimates
    In comparison to having two or three in-house developers and designers, their cost would be equal to or less expensive.
  • 5.0 Quality
    Service & deliverables
    We’re extremely happy with the quality they produced for us.
  • 5.0 NPS
    Willing to refer
    I would absolutely recommend them.

Web Dev for Research Institute

"Third & Grove works cohesively with our team."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

Third & Grove prepared design elements and conducted extensive development for a full-scale website revamp, coordinating content with the in-house team. They now provide guidance and updates. 

The Reviewer
 
1,001-5,000 Employees
 
San Francisco Bay Area, California
Marketing Director, Research Institute
 
Verified
The Review
Feedback summary: 

The new mobile-responsive site has boosted engagement and leads and decreased bounce rates. Third & Grove’s eagerness to deliver, strong workflow management, and adaptive designs still contribute to a productive relationship.

BACKGROUND

Introduce your business and what you do there.

I’m involved in marketing and web strategy at a research institute. I drive demand generation to commercialize IP that’s developed for the US federal government.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Third & Grove?

Our site was originally a reflection of our internal structure as opposed to addressing external client needs. When I was brought in, the design elements had been approved, however, the project was behind schedule.

SOLUTION

What was the scope of their involvement?

To rightsize the site redesign, Third & Grove reassigned a fantastic project manager to our account. Together, we reviewed the progress and challenges on the rollout and put a game plan and timeline together to push over the finish line. Before I was involved, a web strategy team at Third & Grove developed the design, including navigation and content organization. Their production team then helped us map our existing content to the new design with as much automation as possible. The final part of the scope involves ongoing maintenance and support.

This project was a redesign using Drupal/Acquia as the backend. Third & Grove has experience in wire designs. If you provide the objective, they can come back with a good design. Before the redesign, the site wasn’t optimized for mobile. Now, we have an adaptive design. They give great guidance on design elements to ensure that the site can adapt to different devices.

Third & Grove partnered effortlessly with our internal creative services teams on both imagery and copy. On top of all of these services, they also connected us with an SEO agency to drive more traffic to our site.

How did you come to work with Third & Grove?

The engagement existed before I was hired.

How much have you invested with Third & Grove?

We spent between $300,000 and $400,000 on the redesign.

What is the status of this engagement?

By the time I got involved, the project was six months past the deadline due to internal challenges at our company. After I was assigned to the redesign, they provided an exceptional project manager, which reset the project. That demonstrated their willingness to stick with us as we worked out our internal challenges.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

The redesign is very different compared to our older site, so I don’t have a point of reference to compare results. That said, as part of the redesign, we wanted to understand who was visiting our site so we could appropriately tailor the experience. Our business is primarily government-oriented, but we have few government domains visiting the site. The site wasn’t a major factor for those sales. The site plays a greater role for commercial sales though.

Third & Grove partnered with us to develop an executive dashboard that we use to track engagement and business outcomes. In general, the bounce rates have dropped on the home page, and we’ve seen increases in engagement and leads.

How did Third & Grove perform from a project management standpoint?

Melissa [Senior Producer, Third & Grove] has been critical to our success. If we had challenges, she would let me know as soon as possible, and we’d figure out a plan together. I refer to her as our quarterback for the leadership role she’s played.

What did you find most impressive about Third & Grove?

They work well internally between the web strategy and analytics. Everyone recognizes that Melissa’s the project manager, and we route all of our work through her. That’s been very effective. Third & Grove works cohesively with our team.

Are there any areas Third & Grove could improve?

When I joined the project, it was clear that we were off track collectively on the redesign. Regular communications between the management team at my company and with Third & Grove could have mitigated the situation. We’ve since established strong communication ties.

4.5
Overall Score They’ve been great partners. We have areas to improve on both sides, but I have no plans of changing the engagement.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I worked for Adobe previously, and I know we cost much more. I was impressed by what Third & Grove could deliver.
  • 4.5 Quality
    Service & deliverables
    I don’t think our company provided enough input on the original design. This created some constraints that we’ve had to work around and adjust. It’s remarkable how the new adaptive design has been working. We have more mobile traffic and a stronger UX.
  • 5.0 NPS
    Willing to refer
    I’ve recommended them a few times.
Verification

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Verification Level
Bronze
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
Massachusettes
ID
463147079
Date of Formation
Jul 10, 2013
Last Updated
Apr 18, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
6
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
April 15, 2019