Third Coast Creative | 3CC

BACKGROUND

Introduce your business and what you do there.

UStaff is an online staffing company. I am the VP and co-founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Third Coast Creative?

We needed a firm to build a website and continue to provide maintenance for it.

SOLUTION

What was the scope of their involvement?

Third Coast Creative built the website and added some popup features to it. Eventually, we’re going to be connecting a mobile app to it, so that backend work hasn’t been done yet. They haven’t done any maintenance yet since we just went live three weeks ago. They’ll be doing SEO [search engine optimization] in the future as well.

How did you come to work with Third Coast Creative?

I knew Chris, the creative director and principal of Third Coast Creative, through a friend.

How much have you invested with Third Coast Creative?

We’ve spent under $10,000 on the project so far.

What is the status of this engagement?

We began working with them in December 2016 and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

If you search for us now, we’re in the first six listings on relevant search results in Google. We have almost 80 likes on Facebook since December 2016, without doing much marketing.

How did Third Coast Creative perform from a project management standpoint?

Third Coast Creative was more on task than we were.

What did you find most impressive about Third Coast Creative?

Having Chris working on the project gave us a unique perspective. He was very supportive and lenient throughout the project. He gave us a lot of advice.

Are there any areas Third Coast Creative could improve?

No.

BACKGROUND

Please describe your organization.

We are a non-profit fundraising consulting firm.

What is your position?

I am one of the team members that provides non-profit counsel for our clients.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Third Coast Creative?

We needed to create a launch site for our line of business.

SOLUTION

Please describe the scope of their involvement in greater detail.

They built a website from the ground up using their growth driven design to help us create a site for now. Then we’ll work towards a site that’s further developed based on our customer’s feedback. They did all the design and development. I worked directly with the lead from their team and the design was a collaborative effort. Most of the content was created by us with their help.

How did you come to work with Third Coast Creative?

They came recommended through a connection at our parent company. We had a conversation and the lead person was excited about what we were doing and wanted to help us out.

Could you provide a sense of the size of this initiative in financial terms?

Because of our work with our non-profit clients, they agreed to do the launch site at no cost.

What is the status of this engagement?

We started working with them in Summer 2016 and the project was launched in October 2016.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We have received good feedback about the website from several clients.

How did Third Coast Creative perform from a project management standpoint?

We had a goal to launch early fall and they were mindful of my time in terms of meetings. There were clear expectations from the beginning about what was needed from us so there was no delay in the project.

What distinguishes Third Coast Creative from other providers?

Our market is in Chicago right now and won’t go past that for another year. Their capacity to do the inbound marketing work and the SEO is really compelling but it’s not a need we have right now. We are excited that we built a site that can move in that direction eventually.

Is there anything Third Coast Creative could have improved or done differently?

The longer we worked together, the clearer it became where they were coming from. Sometimes it felt like they were getting ahead of us but I don’t think that’s necessarily a bad thing.