ThinkWeb

BACKGROUND

Please describe your company and position.

I am the President of NORTH LABS

Describe what your company does in a single sentence.

 Our team prioritizes process refinement, revenue augmentation, and sales of Direct-to-Consumer (DTC) and B2B products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThinkWeb to accomplish?

• Help build Shop1Local.com

SOLUTION

How did you find ThinkWeb?

Online Search

Why did you select ThinkWeb over others?

• Great culture fit
• Company values aligned

How many teammates from ThinkWeb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We initially began developing our website in-house and brought in an additional programming team to help complete the build. However, along the way, we found their expertise and infrastructure so valuable that we ultimately decided to rebuild the site using many of their recommendations and framework.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 The success of our project was primarily measured by whether a customer could navigate our site and subscribe without requiring our direct involvement. The more self-sufficient the process—through well-designed UX/UI and clear guidance—the more scalable the system becomes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exceptional. They were highly organized, responsive, and consistently delivered items on time. Their ability to anticipate our needs, provide insightful solutions, and maintain clear communication made the entire process smooth and efficient.

What was your primary form of communication with ThinkWeb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about ThinkWeb was their seamless integration into our team. What started as a contracted project quickly evolved into a true partnership, where Theo and Goce became an essential part of our business. Their responsiveness, creativity, and dedication went far beyond our expectations, making them feel more like in-house team members than an external agency.

They're not only incredibly skilled but also responsive, creative, and dedicated to our needs in a way that has exceeded my expectations.  ThinkWeb now feels like an extension of our business, much like our own employees. Their consistent commitment and ability to bring our vision to life have been nothing short of spectacular. I wouldn’t hesitate for a second to recommend them to anyone, and I sincerely hope we continue working together for years to come. It would be a loss not to have them as part of what we’ve built.

Are there any areas for improvement or something ThinkWeb could have done differently?

The only improvement needed we experienced naturally as we worked together over time. As we learned each other's styles and communication preferences, our interactions became more efficient. It was almost like developing our own version of shorthand—the more we collaborated, the smoother and more effective the process became. Overall, there were no major issues, just the natural progression of refining teamwork.

BACKGROUND

Please describe your company and position.

I am the CEO of TUI TravelCenter Bulgaria

Describe what your company does in a single sentence.

TUI TravelCenter Bulgaria is the Bulgarian branch of the global TUI Group, one of the world's leading travel companies, offering comprehensive travel services and packages to customers in Bulgaria while aligning with the international standards and offerings of the TUI brand.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThinkWeb to accomplish?

• We partnered with ThinkWeb to help us create a strong online presence for TUI TravelCenter Bulgaria and to ensure our website met the standards of the global TUI brand.

SOLUTION

How did you find ThinkWeb?

Referral

Why did you select ThinkWeb over others?

• Referred to me
• Company values aligned

How many teammates from ThinkWeb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ThinkWeb redesigned our website to inline it with the global TUI brand. They made it user-friendly and ensured it works well on all devices. Besides the new look, they built a new CSM that lets us update the content and offers more easily. 
They moved all our offers and listings from the old system to this new one, improved how our website appears in search results and made sure customers can book trips online without issues. They tested the new site with users to catch any problems. Now, we have a website that's simple to use and fits the TUI style.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following the redesign, our website saw a significant increase in user engagement. The bounce rate decreased, indicating that visitors found the content more relevant and stayed longer on the site. Online bookings rose by a noticeable percentage, reflecting the improved UX and booking process. Feedback from customers also highlighted the ease of use and the fresh look, aligning well with the TUI global brand.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They had regular check-ins to update us on the progress and to address any concerns we might have had. Whenever we had feedback or requested changes, they were quick to understand and implement them. Their approach was always collaborative, ensuring our vision and requirements were at the forefront of their work.

What was your primary form of communication with ThinkWeb?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their commitment to understanding our brand and needs was impressive. Their ability to blend technical expertise with a clear understanding of the TUI identity made the collaboration seamless. Their communication was always clear, timely, and focused on solutions, ensuring that our vision was realised in the best way possible. It's rare to find a company that not only excels technically but also truly partners with you to achieve the desired outcome.

Are there any areas for improvement or something ThinkWeb could have done differently?

ThinkWeb did a great job overall. If there's a small area for improvement, it would be refining their time estimates a bit more, but this was a minor point in an otherwise excellent collaboration.

BACKGROUND

Please describe your company and position.

I am the Manager of Clean Labs Ltd

Describe what your company does in a single sentence.

We provide cleaning services for homes and businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThinkWeb to accomplish?

• We partnered with ThinkWeb to develop an online platform that would automate our bookings, payments, and service management.

SOLUTION

How did you find ThinkWeb?

Referral

Why did you select ThinkWeb over others?

• Pricing fit our budget
• Good value for cost

How many teammates from ThinkWeb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CleanLabs needed a way for customers to book and pay for services online. ThinkWeb created an online platform for us where customers can book services, pay securely, rate the quality, and choose subscription options. This system also helped us manage our staff's work schedules and enabled extensive reporting. It made our work easier and helped us focus our time on growing our client base.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The streamlined booking and payment processes enhanced efficiency, reducing manual workload and errors. This change resulted in smoother operations and increased customer satisfaction. Additionally, the online platform improved customer engagement, evidenced by a rise in repeat customers and positive reviews. The platform also improved staff management, allowing for better scheduling and resource allocation, leading to a more productive workforce. These changes, combined with the increased customer retention, positively impacted our revenue, marking the collaboration with ThinkWeb as a substantial success for CleanLabs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on time and on budget.

What was your primary form of communication with ThinkWeb?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They really understood our needs. Their team didn't just give us a one-size-fits-all solution. They listened, adapted, and built a platform that fit CleanLabs perfectly. Their approach made a big difference for our business.

Are there any areas for improvement or something ThinkWeb could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CEO of Smartclick Web & SEO Agency

Describe what your company does in a single sentence.

SmartClick helps B2B SaaS & technology companies create better quality leads through content strategy & buyer journey improvements in order to generate quality leads that are in the buying zone without having to do any SEO “grunt work”

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThinkWeb to accomplish?

• Develop a system that automatically checks and analyzes backlinks to assess their quality and impact on SEO

SOLUTION

How did you find ThinkWeb?

Referral

Why did you select ThinkWeb over others?

Referred to me

How many teammates from ThinkWeb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was to create a custom automated backlink checker and evaluation platform. The system gathers SEO data from various sources, tracking over 80 metrics for millions of backlinks. The platform ranks each URL based on these metrics and explains the given ranking. Key deliverables included a robust ranking algorithm, detailed SEO reports, and a user-friendly dashboard that enables users to interact with the system effortlessly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The platform now efficiently manages millions of backlinks, tracking over 80 metrics for each link, and is used on a daily basis.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They kept us in the loop, met deadlines, and swiftly adapted to our needs, making the entire process easy and smooth.

What was your primary form of communication with ThinkWeb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to simplify complex tasks and create a user-friendly platform that handles massive data effortlessly stood out to us.

Are there any areas for improvement or something ThinkWeb could have done differently?

No

BACKGROUND

Please describe your company and position.

I am an executive of a real estate company

Describe what your company does in a single sentence.

Real estate agency and financial consulting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThinkWeb to accomplish?

• Modernize and automate our day-to-day operations, transitioning from a system heavily dependent on Excel spreadsheets
• Scalable solution, accommodating the addition of new features that will support the growth of the agency

SOLUTION

How did you find ThinkWeb?

Referral

Why did you select ThinkWeb over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from ThinkWeb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ThinkWeb created the internal agency management software, including property listings, client management system, and functionalities for task tracking and appointment scheduling. They also introduced an advanced reporting module for critical business analytics. They migrated us from the old platform to the new one smoothly, making sure our everyday work was not disturbed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new software significantly improved our efficiency, cutting down hours spent on manual tasks. We saw better client management, leading to higher client satisfaction and retention. The reporting module enabled insights into market trends, property owner preferences, and employee performance. The system evolved alongside our business with new features being added without substantial development costs or issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They started by giving us the most important features first. They encouraged us to use the system while they were still building it, so we could try things out. If something didn't work just right, or we wanted to change a feature, they made it easy for us to adjust or even completely change it.

What was your primary form of communication with ThinkWeb?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What set them apart is the collaboration and the effort they put into understanding our professional language. They integrated our terminology into the software, making it intuitive for us to use. Even as a non-technical person, I could understand the functionality behind the code. This approach and their ability to translate our needs into a technical solution was truly impressive.

Are there any areas for improvement or something ThinkWeb could have done differently?

No, they did an amazing job.

BACKGROUND

Please describe your company and position.

I am the CEO of Megasoft

Describe what your company does in a single sentence.

Megasoft is a leading digital marketing agency that provides comprehensive SEO, web development, and content services to businesses of all sizes, striving to enhance their online presence and drive their sales.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThinkWeb to accomplish?

• We engaged ThinkWeb to develop a sophisticated content publishing automation platform, utilizing state-of-the-art GPT AI technologies. Our primary objectives were to automate and streamline our content generation and publishing process, enhance the quality and relevance of the content we produce, and ultimately, improve our efficiency and scalability to better serve our clientele.

SOLUTION

How did you find ThinkWeb?

Referral

Why did you select ThinkWeb over others?

• Great culture fit
• Good value for cost
• Company values aligned
• Highly personalized solutions

How many teammates from ThinkWeb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project commenced with a comprehensive discovery phase, in which ThinkWeb's team meticulously assessed our existing content generation and publishing processes. They went on to determine the specific needs and expectations from the content automation platform. Based on these insights, they were able to establish a detailed project plan that included key milestones and deliverables. 

Key deliverables included: 

• GPT AI Integration: The development and integration of the Generative Pretrained Transformer (GPT) AI technology into our existing systems. This allows us to leverage AI for generating high-quality, contextually relevant content. The team from ThinkWeb did an excellent job ensuring seamless integration without disturbing our existing workflow. 
• Content Management System: The development of a robust content management system (CMS) to streamline and automate the content publishing process. This was crucial in managing the vast amount of content generated through the GPT AI and ensuring it was categorized and published correctly. 
• SEO Optimization: Incorporating SEO best practices within the CMS to improve the visibility and reach of our content. ThinkWeb demonstrated expertise in this area, implementing features that helped optimize our content based on the latest SEO trends and practices. 
• Analytics Dashboard: A comprehensive analytics dashboard was another essential deliverable. This allows us to track the performance of our content, measure the effectiveness of the platform, and generate insights for continuous improvement. 
• Training & Support: ThinkWeb also provided extensive training for our team, ensuring we could utilize the platform effectively. Their post-launch support was commendable, with prompt responses to any queries or issues we faced. 

Overall, ThinkWeb exhibited a deep understanding of our objectives, a high level of professionalism, and an unwavering commitment to delivering a solution that exceeded our expectations. Their work has substantially impacted our content generation and publishing process, equipping us with the technology to deliver high-quality, SEO-optimized content efficiently.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ThinkWeb's solution significantly transformed our content generation and publishing process, and the measurable outcomes were indeed impressive: 

• Improved Efficiency: The automation platform streamlined our content production process, resulting in a 45% increase in efficiency. The time we saved allowed us to focus more on strategic initiatives. 
• Increased Content Volume: Thanks to the GPT AI integration, we were able to scale up our content production by 60%. Despite this increase, the quality of the content remained consistently high. 
• Enhanced SEO Performance: With the SEO-optimized CMS in place, we observed a 35% improvement in our organic search rankings, leading to a substantial increase in website traffic. 
• Data-Driven Insights: The analytics dashboard has enabled us to make data-driven decisions. These insights have led to more targeted content, contributing to a 40% increase in user engagement. 
• Positive Client Feedback: Finally, the feedback we have received from our clients has been overwhelmingly positive. They've appreciated the improved quality and relevance of our content, as well as the increased frequency of publication. ThinkWeb's bespoke solution has clearly contributed to our success, helping us to not only achieve but exceed our initial project objectives. Their commitment to understanding and meeting our unique needs resulted in a platform that truly enhances our capabilities and positions us for continued growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ThinkWeb showcased exceptional project management throughout the duration of the project. Their team was well-organized, maintaining a clear and consistent communication channel that kept us updated at every stage of development. They meticulously planned the project timeline, breaking it down into manageable stages, each with its deliverables and deadlines. They used modern project management tools, which allowed us to track the project's progress in real-time and provided complete transparency. 

ThinkWeb's commitment to meeting the deadlines was commendable. Despite the project's complexity, they delivered all milestones on time without compromising on quality, which was a testament to their effective planning and execution. In terms of responsiveness, ThinkWeb was proactive in understanding our needs and addressing our concerns. They were open to feedback and implemented changes promptly, ensuring the final solution was tailored perfectly to our requirements. If there were any issues or roadblocks, they addressed them swiftly and professionally, always prioritizing our needs. 

Overall, their project management was a key factor in the successful delivery of the project. Their timely delivery, responsiveness, and attention to detail made the entire process smooth and efficient.

What was your primary form of communication with ThinkWeb?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There are several aspects that make ThinkWeb stand out. However, their profound ability to personalize their services and the profound understanding of our problems were particularly impressive. 

• Personalization: ThinkWeb went above and beyond to understand our unique needs and challenges. They tailored their solutions specifically to us, ensuring that the platform they developed truly addressed our requirements and objectives. Their commitment to delivering a personalized solution was evident in their attention to detail and the effort they put into understanding our business and industry. 
• Problem-Solving: ThinkWeb demonstrated a deep understanding of the challenges we were facing and proposed innovative solutions to address them. They did not simply provide us with a technological solution; they helped us redefine our content creation and publishing process, making it more efficient and effective. Their ability to envision and implement solutions that align with our business goals was remarkable. Technical Expertise: Their technical prowess in AI integration and web application development is undoubtedly commendable. The seamless integration of the GPT AI technology and the creation of a robust CMS showcased their deep technical knowledge and proficiency. 
• Customer Service: ThinkWeb's customer service was top-notch. They were always ready to assist us, whether it was a minor query or a significant issue. Their prompt and professional responses underscored their commitment to customer satisfaction. 

In conclusion, ThinkWeb's unique approach to personalizing their service, their problem-solving capabilities, their technical expertise, and their outstanding customer service make them a truly exceptional partner.

Are there any areas for improvement or something ThinkWeb could have done differently?

While our collaboration with ThinkWeb was notably successful, there's a minor area that could be enhanced for future projects. In the initial stages of the project, we had to get acquainted with ThinkWeb's communication and project management style. Although there were no significant issues, a more streamlined onboarding process could further expedite this familiarization phase and help kickstart the project more swiftly. 

However, it's essential to emphasize how admirably ThinkWeb handled this. They showed great adaptability, quickly adjusting their approach to align with our needs, which is testament to their customer-centric focus. This minor point in no way detracts from the overall quality of their work but serves as a constructive suggestion for future collaborations. Their dedication to meeting our needs and their continuous strive for excellence were evident throughout the project. They demonstrated a unique ability to combine high technical proficiency with exceptional customer service, making our partnership with ThinkWeb a remarkable experience.

BACKGROUND

Please describe your company and position.

I am the Owner of Tree Hut Village

Describe what your company does in a single sentence.

We operate as an online marketplace facilitating the rental and lending of various items owned by individuals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThinkWeb to accomplish?

• Check for other issues with the website
• We brought ThinkWeb on board to review our AWS account and spending

SOLUTION

How did you find ThinkWeb?

Referral

Why did you select ThinkWeb over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from ThinkWeb were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

ThinkWeb took a close look at how we were using our online services to see where we might be spending more than we needed to. They went through everything to make sure it was set up right and found ways we could cut down on costs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

60% reduction in our AWS bills.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ThinkWeb delivered on time and was amazingly responsive to our needs throughout the project, providing significant assistance.

What was your primary form of communication with ThinkWeb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to quickly understand how everything in our system worked. They were so fast in figuring things out and suggesting ways we could do things better. Their exceptional patience, high level of professionalism, and unwavering commitment were evident in delivering a solution that surpassed my expectations. In addition to being very friendly and open, they patiently explained every detail to me, taking into account my non-technical background. 

They were always ready to answer my questions, showing they really wanted to make sure things were clear and understandable. Their efforts went above and beyond what was anticipated.

Are there any areas for improvement or something ThinkWeb could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the CEO of Dr. Bilka LLC

Describe what your company does in a single sentence.

Dr. Bilka LLC is a health and wellness company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThinkWeb to accomplish?

• Develop a custom multi-warehouse stock management software

SOLUTION

How did you find ThinkWeb?

Referral

Why did you select ThinkWeb over others?

• High ratings
• Other

How many teammates from ThinkWeb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ThinkWeb's work involved designing and implementing a user-friendly multi-warehouse stock management system tailored to our needs. This included integrating inventory tracking, order processing, and shipping operations into one platform, along with staff training for seamless adoption.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The system ThinkWeb developed is now integral to our daily operations, efficiently handling hundreds of transactions and seamlessly managing stock levels across multiple warehouses, which has resulted in a noticeable increase in our order fulfilment speed and accuracy.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We used Gitlab to track tasks and prioritise work, with features generally delivered within the agreed timeframes. They were attentive to our needs, responding with appropriate solutions whenever we requested changes.

What was your primary form of communication with ThinkWeb?

Virtual Meeting

What did you find most impressive or unique about this company?

The ability to handle complex logic with ease and their flexible approach, quickly adapting the software to meet our evolving business requirements.

Are there any areas for improvement or something ThinkWeb could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the CEO of Aldebran LLC.

Describe what your company does in a single sentence.

Astrology software, courses, and consulting services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThinkWeb to accomplish?

• Develop an online app for personal horoscopes
• Develop a subscription platform for streaming videos
• Website creation and support

SOLUTION

How did you find ThinkWeb?

Referral

Why did you select ThinkWeb over others?

• High ratings
• Referred to me

How many teammates from ThinkWeb were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Complete development of complex astronomical and astrological software
• website design and functionality
• subscription services
• integration with third-party services
• support
• payment services

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Quick response
• project almost finished
• testing shows good results

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always deliver on time, respond quickly, take the initiative, and provide great suggestions for the project.

What was your primary form of communication with ThinkWeb?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

I have been working with them for 9 + years, and they create all my websites and software. They suggest improvements and updates to keep up with the newest trends and find ways to save money on our digital expenses. From the moment I launched my first project with them, my business income doubled. Our current project is very expansive, and we are working on becoming world leaders in our field, together with the Thinkweb team, who are helping us reach that goal

Are there any areas for improvement or something ThinkWeb could have done differently?

No