Think Forward are a digital marketing and creative agency that specialise in establishing clarity and direction for our clients, helping businesses of all size to grow and fulfil their potential.
Modern businesses know instinctively that there is value to an online presence yet often lack an understanding of how that value is derived or how to capitalise upon it.
As a result of this lack of understanding, it’s not unusual for a business's online presence to consist solely of an outdated or ill-performing website (should a website even exist). A complete lack of social media channels is also common, or social network profiles that have been long abandoned due to a lack of cohesive strategy around what the channel is for.
Think Forward was created as a comprehensive one-stop shop to counterbalance the modern trend for micro-specialism, whilst at the same time refusing to sacrifice any of the expertise inherent within each individual component of digital marketing.
Boasting a team of experienced professionals across many specialisms, we work with businesses to build outstanding websites that not only look great but have exceptional functionality, as well as deliver winning strategy through intelligent use of digital assets and tactics including tailored web content, social media, pay-per-click ads, SEO and more.
Think Forward offer a simple but powerfully effective single agency structure to meet and support all digital creative and marketing needs, as well as providing expert consultancy, training and support to nurture your business growth.
"Initially delivered what we wanted but as the project went on delivered more what they felt we needed."
Aug 10, 2021
Managing Director, Management Company
Anonymous
Verified
Other industries
Nelson, New Zealand
1-10 Employees
Online Review
Verified
A management company wanted to develop their own online platform to help educate clients about their offered services. They chose to partner with Think Forward to provide the necessary services for the project.
While the company appreciated the work the Think Forward team did for the project initially, there was not much instruction on things such as navigation as well as adding photos, videos, and learning modules. The company strongly objects to the team increasing their hosting fees on short notice.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Managing Director
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Think Forward, and what were your goals?
To create an online learning platform and a website to inform clients of our services
SOLUTION
How did you select this vendor and what were the deciding factors?
Whanau was a shareholder in the company
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Scope of work is already described, deliverables were to have a clear succinct and interactive web page
How many people from the vendor's team worked with you, and what were their positions?
three, not sure of their titles
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
The online learning was ok but hampered by lack of instruction (for non web based people) on how to operate the site. i.e add learning modules, photos and movies
Describe their project management style, including communication tools and timeliness.
Initially delivered what we wanted but as the project went on delivered more what they felt we needed.
What did you find most impressive or unique about this company?
Whanau ownership
Are there any areas for improvement or something they could have done differently?
More instruction on how to navigate the website. Strongly object to a 300% increase in hosting fees on 4 weeks notice
RATINGS
2.5
Quality
2.5
Service & Deliverables
"In somethings they did really well but in others the designer"
Schedule
3.0
On time / deadlines
"good"
Cost
2.5
Value / within estimates
"ok but for the type of money we spent I would like to have seen more instruction"
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