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We're a Brand + Digital Experience Agency

4.9
8 reviews

We’ll discover, define and direct your marketing strategies and brand communications to create audience connections across digital, print, and environmental media.

 
$5,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
1981
Show all +
Milwaukee, WI
headquarters
  • 320 East Buffalo Street
    Milwaukee, WI 53202
    United States
    +1.414.271.0775
other locations

Portfolio

Key clients: 

Snap-on, Komatsu, Young Dental, Oral-B, Hufcor, Alegeus, and more

 

Breaking Distributor Connection Barriers

THIEL custom developed a mobile app to connect Young Dental Company with distributors throughout North America.

How does a company connect with distributors who are constantly on the road and busy?

Young Dental wanted to establish a direct line of communication with distributors, to easily and efficiently get product specifications, product promotions and other information out, and to enable

…
distributors to communicate back.

The mobile app THIEL developed as the solution has not only improved Young’s distributor sales support, it has made day-to-day business easier for distributors by allowing them to quickly access product information, participate in sales incentives, and to request samples through one source on...

Creativity Beyond Engineering

Undertaking the rebranding of this nationally recognized civil engineering firm, THIEL reaffirmed raSmith’s position as an industry-leading team of thought leaders and advisors who think outside the box.

After four decades, R.A. Smith National needed to reassess how it has been presenting itself through its name, its identity, its messaging, and its look and feel. THIEL’s research with

…
internal and external constituents determined that an update was critical for the engineering firm to stay relevant by perception, and support growth. Changing the name to raSmith has stylized and institutionalized the name. Evolving the company tagline to “Creativity beyond engineering” has reinforced the firm’s position as a problem solver. The new logo and graphic...

Stronger Brand Expression

THIEL created a freshly impactful and consistent expression of the Komatsu Parts Division brand.

Branding assets developed by THIEL have enabled the Komatsu Parts Division to clearly distinguish its extensive offerings to dealers and end-user customers. Print and digital format templates ensure consistency and generate high recognition and equity

…
value. The templates also save money and time necessary to plan, create and deploy marketing communications.
Read more...

Connecting with Heritage

Throughout our long working relationship with Snap-on, THIEL has always connected with the heritage of the company in all efforts to strengthen this well known global brand. Beginning with the brand identity update, research revealed its impact and visibility could be substantially increased in all venues, including visibility as a sponsor at international racing events. The essence and strength of the brand is leveraged in all

…
communications, and the spirit of the Snap-on brand is expressed in all customer and investor touchpoints. Strategic messaging helps to establish the strength of the company’s products in all worldwide critical industries, beyond just automotive.
Read more......

A Turnkey Marketing Platform

THIEL created a Property Marketing Platform for an easy, efficient and consistent branded marketing approach.

The objective was to produce a marketing platform that THIEL can leverage to define and express each individual property brand that is developed by Linden Street Partners.

The platform enables execution of a positioning strategy that emphasizes the exceptional lifestyle to

…
be enjoyed at each unique residential or mixed-use property. It provides a consistent process for defining and expressing each distinctive property brand. It includes a property marketing plan — a template — that can be adapted and personalized for launching and promoting any of Linden Street Partners’ properties nationwide. And, the platform includes a...

Remarkable success

Elive was launched as the brand name to represent the new product line. With an initial focus on aquatic products, THIEL designed comprehensive product line packaging to highlight the product, along with simple and informative graphics to aid the consumer. An integrated system of marketing components includes an extensive website and online presence, as well as print literature, point of sale graphics and trade show

…
displays. The responsive website features videos and compelling product imagery. The Elive Pets brand has achieved remarkable successin a short time, now being sold by local and national big box retailers.
Read more...

Recasting Cast Iron

Building from its history as a cast iron frying pan manufacturing facility, the Cast Iron is reborn, offering luxury living on the Milwaukee River in West Bend, Wisconsin. Inspired by the retro industrial aesthetic of the original factory, contemporary amenities are introduced in the building to provide a unique residential experience every time you walk through the door. The residential website

…
builds on this experience, using visual elements from the building and providing potential renters an engaging online experience. Custom-built property management software makes lead generation and follow-up easier. The entire marketing system, integrated online, in print and in the environment, combines to recast the Cast Iron luxury living brand with new life.
...

Shaping Your Experience

Undertaking a complete rebranding program, THIEL enabled this 100+ year old manufacturer of operable partitions to evolve its brand to reflect who they are today—and where they’re going.

Our work with Hufcor enabled the company to grow its brand presence through a dramatic rebranding of the company positioning, logo and brand look and feel across media. Based on

…
interviews with internal leadership, distributors and customers, a new robust website was designed and developed with a user experience tailored to the specific needs of their diverse audience segments across markets. The website features a library of videos, case studies and product literature that positions Hufcor as a leading flexible space partner who...

Clarify and Educate

In order to raise awareness, establish a stronger competitive position with other regional educational institutions, and to clarify confusion with UW–Madison, UW–Milwaukee claims its place as a major urban research university.

Emphasizing Milwaukee in the updated brand identity and nomenclature, THIEL updated the brand identity to give strength to UWM. Along with a new Panther identity for the

…
Athletics program, the University goes to market with the strength to differentiate. A comprehensive exterior and interior signage program identifies and unites the main campus, as well as other campuses and facilities in the area. Using enrollment and status as a gauge, UWM has seen dramatic success.
...

Reviews

4.9
8 reviews
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Development and Marketing for Entertainment Company

"Their team is constantly thinking of ways to grow my business and provide value to my customers and prospects."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2017 - Ongoing
Project summary: 

THIEL develops applications and delivers marketing services for a live entertainment company. Their team also provides database management, customer research, and print advertising materials.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
Founder, Live Entertainment Company
 
Verified
The Review
Feedback summary: 

THIEL’s work has grown the impact of the business, and their software products are exceptional. The team leverages their technical knowledge to facilitate collaboration and provide meaningful progress updates. Their proactive and dedicated approach makes them a valued partner.

BACKGROUND

Please describe your company and your position there.

I'm the founder of an entertainment company that services the Midwest.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THIEL?

We started working with THIEL to develop custom software that would simplify the process of engaging and working with our team.

What were your goals for this project?

Simply put, our goal was to make our clients happy by providing them web applications that made doing business with us easier.

SOLUTION

How did you select this vendor?

After conducting some initial searches, we had a number of software companies provide us with a proposed statement of work. We selected THIEL because we felt they understood our expectations and the needs of our customers and prospects.

Describe the scope of their work in detail.

Their team has provided us with a variety of services, including custom application development, social media and digital marketing, database management, voice of customer research, and print advertising material creation.

What was the team composition?

We have a project lead that communicates with us on a regular basis. We’ve worked with a variety of other team members throughout our partnership.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

THIEL’s work has transformed our business. We now have the best digital tools in our industry, and we’ve witnessed our competitors try to duplicate their products. Our clients are pleased with our products, and we're capturing more of the market. Our partnership with THIEL has been an enormous success.

How effective was the workflow between your team and theirs?

Their project management has been fantastic. Before we started working with them, I was worried about partnering with an agency in a different state. Within the first week, my mind was at ease.

At the outset, our teams frequently communicated through Webex and Asana, and we’ve had multiple in-person meetings. Their team is skilled at providing detailed reasoning for every technical and design decision they make. Also, they're receptive to feedback, and make sure to align their work with the methods and tools that are best for our end users.

What did you find most impressive about this company?

I’ve been impressed with their strategic approach. Their team is constantly thinking of ways to grow my business and provide value to my customers and prospects.

Are there any areas for improvement?

THIEL could do a better job of communicating all of the services they provide. We didn't know they could help us with voice of customer research until a year after working with them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Rebranding and Fundraising Strategy for University Athletics

“They were committed and engaged, leading us through the entire process from start to finish.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2018 - Jan. 2019
Project summary: 

THIEL rebranded an athletic department to improve reputation and stature. They guided fundraising efforts.

The Reviewer
 
1,001-5,000 Employees
 
Milwaukee Metro Area
Student Athlete Academic Advisor & Head Women's Volleyball Coach, University
 
Verified
The Review
Feedback summary: 

The rebrand set a new standard within the athletic conference. Effective fundraising has propelled facility upgrades. Dedicated and responsive, THIEL worked quickly and delivered impactful results.

BACKGROUND

Please describe your company and your position there.

I’m an administrator in the athletic department of a private university.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THIEL?

We engaged THIEL to reinvent our athletic identity and assist with fundraising strategizing.

What were your goals for this project?

We wanted to recruit top talent, secure funding to upgrade facilities, and garner a reputation as leaders of our athletic conference.

SOLUTION

How did you select this vendor?

THIEL had an excellent track record rebranding universities and institutions.

Describe the scope of their work in detail.

THIEL interviewed administrators and donors. They crafted the strategy and rebrand, handling all creative and implementation.

What was the team composition?

We had a main contact. My team also worked with writers, designers, and production executives throughout the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The results have been fantastic. Our brand has set a new standard within our conference. Facilities updates are occurring at a pace that has exceeded our expectations.

How effective was the workflow between your team and theirs?

THIEL was tenacious in moving the project forward.

What did you find most impressive about this company?

THIEL made us feel like we were their only client. They were committed and engaged, leading us through the entire process from start to finish.

Are there any areas for improvement?

No, there were no areas for improvement.  

5.0
Overall Score They were the only agency appropriate for this project.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    THIEL's pace was impressive.
  • 5.0 Cost
    Value / within estimates
    The results were worth the investment.
  • 5.0 Quality
    Service & deliverables
    They delivered great work.
  • 5.0 NPS
    Willing to refer
    Yes, I am very likely to refer them.

Web Dev, SEO, & Marketing for Video Production Company

"Sometimes, I feel like they know more about our industry than we do."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2017 - Mar. 2018
Project summary: 

THIEL initially assisted with digital strategy and SEO, which eventually led to web development work. They were involved in keyword and demographic research, marketing automation, lead generation, and more.

The Reviewer
 
51-200 Employees
 
Portland, Oregon
Creative Director, Full-Service Marketing Agency
 
Verified
The Review
Feedback summary: 

Since having THIEL on board, the company has experienced a boost in organic leads and website visits. Their team dives deep into the company’s industry to deliver quality work. That, paired with their strategic approach and creativity, leads to top-notch results.

BACKGROUND

Please describe your company and your position there.

I’m a creative director at a video production, advertising, and live event production company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THIEL?

Initially, we reached out to THIEL to help with digital strategy and SEO. The relationship expanded to more projects such as revamping our website and helping us learn how to find more opportunities and leads.

What were your goals for this project?

Our main goals were to gain more visibility and leads and increase our brand awareness.

SOLUTION

How did you select this vendor?

THIEL's balance of strategic and creative thinking was impressive. It was one of the main reasons we selected them as our partner.

Describe the scope of their work in detail.

THIEL met with stakeholders and key customers to gather a complete understanding of our business. They then did extensive keyword and demographic research to find additional avenues of opportunity in our industry.

THIEL did an amazing job compiling all research into a digital strategy that was based on data and tailored to our business. Our new digital strategy involved website redevelopment, SEO and PPC work, as well as marketing automation and lead generation.

What was the team composition?

I worked directly with a principal and a project manager. Throughout the project, I met other more specialized team members on calls and in meetings.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I don't have exact figures on hand, but we've seen tremendous growth in organic visits, direct visits, and leads.

How effective was the workflow between your team and theirs?

They were fantastic in this regard. I could not ask for a better working relationship. It felt like we were talking to our old high school friends during our calls and meetings.

What did you find most impressive about this company?

The depths they went to learn the ins and outs of our business was remarkable. Sometimes, I feel like they know more about our industry than we do.

Are there any areas for improvement?

There are no areas that they need to improve that I can think of.

5.0
Overall Score THIEL is our best-kept secret.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We met the deadlines we had.
  • 5.0 Cost
    Value / within estimates
    Their price is on the higher side, but it’s worth it.
  • 5.0 Quality
    Service & deliverables
    Their work was stellar.
  • 5.0 NPS
    Willing to refer
    I would recommend them.

Branding for an Environmental Tech Startup

"THIEL provided insights I never would’ve received from freelancers." 

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2016 - Apr. 2017
Project summary: 

THIEL provided comprehensive branding services for a startup. They designed and developed a website, produced an introductory video, and established a multi-channel social media presence.

The Reviewer
 
1-10 Employees
 
San Francisco, California
Christopher Hood
Founder & CEO, Naiad Physics Corporation
 
Verified
The Review
Feedback summary: 

The brand was a powerful tool during funding efforts and received nothing but positive reactions. Knowledgeable and responsive, THIEL demonstrated a nuanced understanding of branding and excelled at communicating their unique viewpoint. Customers can expect an invested partner.

BACKGROUND

Please describe your company and your position there.

I’m the founder and CEO of Naiad Physics Corporation. We’re a tech startup in the water industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THIEL?

We needed a logo, a website, a social media presence, an introductory video, and an engaging description of our technology.

What were your goals for this project?

We wanted to convey the significance of our technology and present ourselves as a serious and viable Silicon Valley startup.

SOLUTION

How did you select this vendor?

I knew Keith (Managing Principal, THIEL) and was aware of his passion for business and brand marketing. I asked for advice and was immediately attracted to THIEL’s value.

Describe the scope of their work in detail.

They produced a logo and intro video, set up social media accounts, and designed and built a website. They also crafted several options to trademark our technology with new language.

What was the team composition?

Keith handled our account and had a team of three capable individuals behind him. Depending on the deliverable, we’d work with different members of his team directly. Keith himself was dedicated and involved throughout, participating in creative discussions. John (Brand Architect, THIEL) gave us his time as well. It felt like the entire company was working with us.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We had enormous success soliciting investors, landing meetings with 50 of the 80 we made overtures toward. I attribute this in part to the strength of our brand image. Our logo has also received many compliments.

How effective was the workflow between your team and theirs?

Our small size made it easy, but THIEL still treated us like any other client. They were responsive and highly collaborative.

What did you find most impressive about this company?

They have a deep understanding of branding. THIEL provided insights I never would’ve received from freelancers. I also appreciated their one-stop-shop approach. Being able to tackle everything with them saved me a lot of time, which is a precious commodity for startups. Finally, Keith and John are strongly committed to client outcomes, regardless of project size. They treated us with respect and care.

Are there any areas for improvement?

No, I can’t think of any. I could have made some changes on my end, but working with THIEL was the best part of my startup experience.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I never got rescheduled. They were always there when I called or emailed.
  • 5.0 Cost
    Value / within estimates
    I got my money’s worth, for sure.
  • 5.0 Quality
    Service & deliverables
    I would stake my reputation on their work.
  • 5.0 NPS
    Willing to refer
    I'd recommend them without hesitation.

Branding & Marketing for Logistics Firm

"They wanted to go the extra mile for us."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2017 - Mar. 2018
Project summary: 

THIEL conducted a rebranding and marketing campaign. They interviewed stakeholders, customers, and employees to develop a brand profile and a marketing plan.

The Reviewer
 
501-1,000 Employees
 
Milwaukee, Wisconsin
Logistics Manager, Logistics Company
 
Verified
The Review
Feedback summary: 

The rebranding campaign has generated positive internal feedback and has improved market positioning, and the marketing plan helped to outline an annual budget. Expect a capable partner who calls upon their expertise to offer useful advice.

BACKGROUND

Please describe your company and your position there.

We’re a logistics company. We ship and coordinate deliveries through transportation companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THIEL?

We hired them to execute a rebranding and marketing campaign, including work on our voice and image.

What were your goals for this project?

We wanted a stronger market presence and increased sales.

SOLUTION

How did you select this vendor?

They have a great reputation in our area. We selected them based on their expertise in our industry. We didn’t need to interview other agencies.

Describe the scope of their work in detail.

They conducted research and explored our brand positioning and where we wanted to take it. They interviewed stakeholders, customers, and employees to better understand our business, culture, and vision. From there, they developed a brand profile outlining our voice, image and messaging.

They also conducted interviews and competitive benchmarking to develop our marketing plan. This helped them to define our yearly marketing budget and the implementation thereof.

What was the team composition?

They assigned us a project leader and a project manager. They brought on additional experts throughout the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The response from our internal team has been very positive. The new brand has enabled us to tell a more engaging story to our marketplace.

How effective was the workflow between your team and theirs?

They were totally on top of everything. We had some small delays, but most of them were on our side.

What did you find most impressive about this company?

I felt confident trusting their expertise and their recommendations. They wanted to go the extra mile for us.

Are there any areas for improvement?

No, we’re completely satisfied.

5.0
Overall Score They're a very creative partner.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They stick to timelines.
  • 5.0 Cost
    Value / within estimates
    They've always stayed within our budget.
  • 5.0 Quality
    Service & deliverables
    Their ideas backed up my research.
  • 5.0 NPS
    Willing to refer
    Yes, I have in the past.

Digital Marketing & Branding for Hospital Network

"They’re patient and willing to work collaboratively with us."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2017 - Ongoing
Project summary: 

THIEL provides ongoing digital marketing services and SEO campaigns to increase a hospital network’s visibility after its brand launch. They launch campaigns using a timeline and pre-determined benchmarks.   

The Reviewer
 
1,001-5,000 Employees
 
Milwaukee, Wisconsin
Senior Project Manager, Hospital Network
 
Verified
The Review
Feedback summary: 

The campaigns are still underway; however, THIEL consistently delivers high-quality work that meets all deadlines and requirements. The team leads a productive and efficient workflow thanks to their cooperative approach, accessibility, and diligence.

BACKGROUND

Please describe your company and your position there.

I’m a senior project manager for a hospital network.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THIEL?

We engaged THIEL to provide digital marketing services for the launch of our network’s brand.

What were your goals for this project?

We wanted to increase our hospitals' visibility and brand awareness.

SOLUTION

How did you select this vendor?

We needed help preparing for the launch of a hospital. We chose THIEL as our digital marketing partner.

Describe the scope of their work in detail.

We established specific post-launch benchmarks that we wanted THIEL to hit; these benchmarks are important to help us create a market position and make room for future iterations. THIEL implemented SEO strategies and awareness campaigns to increase our brand’s visibility. 

What was the team composition?

We work with a principal and a project lead who manages each specific task.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We’re still working on the campaign, but we’ve successfully implemented THIEL’s work so far.

How effective was the workflow between your team and theirs?

The team is always available to help with any element of the campaign. Thanks to their accessibility, the project has proceeded extremely efficiently. We follow a timeline that clearly outlines and details our goals for the project.

What did you find most impressive about this company?

THIEL has met our expectations. They’re patient and willing to work collaboratively with us. I’m thrilled with our partnership.

Are there any areas for improvement?

No, I can’t think of anything.

5.0
Overall Score We could not be happier with our relationship with THIEL.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Their team is always on time.
  • 5.0 Cost
    Value / within estimates
    We feel that we’ve received great value for their services.
  • 5.0 Quality
    Service & deliverables
    THIEL produces outstanding deliverables.
  • 5.0 NPS
    Willing to refer
    I refer THIEL every chance I get.

Advertising & Marketing for a Commercial Properties Company

"I appreciate the time they take to understand our business."

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4.5

Quality: 
5.0
Schedule: 
5.0
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2016 - Ongoing
Project summary: 

THIEL provides advertising and marketing services to a real estate management company. This includes website development, print collateral, and OOH advertising.

The Reviewer
Kami Brauer
VP of Real Estate Management, Hendricks Commercial Properties
 
Verified
The Review
Feedback summary: 

Event attendance improved dramatically since the engagement began. THIEL accepts constructive input well, but also brings creative ideas of their own to the table. Their team not only enhances the project creatively, but also demonstrates a vested interest in long-term outcomes and business needs.

BACKGROUND

Introduce your business and what you do there. 

I'm the VP of real estate management for Hendricks Commercial Properties. We’re a commercial real estate developer and management group. I oversee all the operations of our hotels, restaurants, apartments, and condominiums.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with THIEL? 

I first reached out to them years ago to help support the opening of a residential development. We wanted to drive traffic and interest in the new community.

SOLUTION

What was the scope of their involvement?

THIEL led a marketing campaign for the apartment complex. They did everything from developing the website to getting billboard placement to formatting all of our collateral and cut sheets. They also created a couple of email blasts. They developed the website from scratch, but I don't know what technology they used. That’s not my area of expertise. I told them how I wanted it to look and feel, and gave them a few examples of other sites. 

We used them for three months to initiate a social media campaign. They set the tone and set up a schedule for Facebook, Twitter, and LinkedIn posts. Then my team took over, and now they use what THIEL did as an example for our ongoing social media efforts. The team continues to support apartment project as well as other projects.

What is the team composition?

I primarily work with Ryan (principal, THIEL). I've had conversations with about four other members of the team.

How did you come to work with THIEL? 

I searched Google for marketing agencies in our area. I interviewed five different firms. I was impressed with Ryan because he took the time to understand our project before putting a proposal together. I also spoke with some of their former clients before making the final decision. 

How much have you invested with them?

I think we've spent around $150,000.

What is the status of this engagement? 

We started working together in January 2016, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

For the apartment complex, they did a good job helping us spread the word that we’re open and available. We had a big grand opening event. I was hoping to get maybe 300 people there, and we ended up having over 600 people show up.

The collateral (brochures and pamphlets) that they put together are top notch. Everything that they've done for us is really high-quality, and people respond well to them. Our website is user-friendly. It's easy for potential renters to get an understanding of who we are and what properties are available. They're able to convert web traffic into new leases, which gives me the results that I’m looking for. 

How did THIEL perform from a project management standpoint? 

Their team performs really well. Ryan's great about putting a timeline together for each project. They've never missed a deadline. Our main form of communication with them is email. They're doing a good job at breaking down the terminology into simple terms for me since I don’t have a background in technology.

What did you find most impressive about them? 

I appreciate the time they take to understand our business. Ryan’s come out to visit a couple of our locations to understand our goals. Then he was able to work backward to put together a marketing plan for us.

He makes good suggestions that have an impact. When things haven't worked—such as a billboard campaign that didn’t drive much traffic—he isn’t afraid to admit it. He suggested we pull the billboards and focus on Facebook PPC because we saw more results on social media. They analyze the data and make changes based on the response rate. 

Are there any areas they could improve? 

Overall, I've been really satisfied. I have a proposal from them right now that hasn’t totally hit the mark. I plan to talk to Ryan about it, but I feel like it's a one-off. They've been an excellent partner. 

Do you have any advice for potential customers? 

Be straightforward and decisive about your goals. Ryan and team are great about offering suggestions and input, but it's ultimately going to be up to you to drive the train. They will take your feedback—positive or negative—and run with it.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
    They’re expensive but I have no problem paying for quality.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’d absolutely recommend them to anyone.

Brand Profile Development for IT Company

"All the interviews they conducted to get the customer voice was such an important part of this project."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2018 - Dec. 2018
Project summary: 

THIEL Design created a brand profile through customer, competitor, and employee interviews. They also produced a new web design, logo, and tagline.

The Reviewer
 
51-200 Employees
 
Waukesha, WI
Kelley Miller
VP of Business Development, MARS Solutions Group
 
Verified
The Review
Feedback summary: 

The brand profile that THIEL Design created was well-received. Their consistent communication, responsiveness and ability to turn constructive feedback into implementable, on-time deliverables were hallmarks of their work.

BACKGROUND

Please describe your company and your position there.

I establish strategic partnerships and scale sales efforts for MARS SG, which helps humanity connect through technology.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THIEL Design?

We needed help to create a new brand profile.

What were your goals for this project?

We wanted to position MARS as more than just a technical staffing company. We’re rolling out a beta for a peer-to-peer rewards and recognition application. We also have a SaaS offering integration without any coding.

SOLUTION

How did you select this vendor?

We selected THIEL Design based on their continuous history of success.

Describe the scope of their work in detail.

THIEL Design created a brand profile by conducting customer, competitor, and employee interviews. They produced a tagline, product positioning, a logo, a landing page, and a marketing home page design.

What was the team composition?

I worked directly with Keith and Ryan (principals, THIEL Design).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The brand profile has helped us create great copy for our materials. Our new website and all the other products will be rolling out next month.

How effective was the workflow between your team and theirs?

Their project management and communication were great. Everything was delivered on time.

What did you find most impressive about this company?

THIEL Design really knew how to bring out our brand story. I was really impressed by all the interviews they conducted. The customer voice was such an important part of this project.

Are there any areas for improvement?

I wish we knew more about the process behind the scenes.

5.0
Overall Score They do great work and bring out a brand story through interviews.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They respond right away.
  • 4.0 Cost
    Value / within estimates
    They worked within my budget.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I refer them all the time and plan on partnering with them again in the future.