What evidence can you share that demonstrates the impact of the engagement?
Overall, everybody has had a positive reaction to the app, which looks beautiful. It’s only been live for about a week, and we’ve already made a profit. The product has also made services easier for my patients. Instead of calling us and giving their credit card information, they can do everything online. The platform's user-friendly and has experienced no real bugs. We hope to build on it.
How did Theydo perform from a project management standpoint?
They’ve always been on top of the project. We had an in-person meeting at the beginning of our collaboration to discuss what I wanted, my vision for the app, and what I needed. The project was in budget and finished before the initial delivery date. Communication has been great. I’ve been in contact with Neal regularly by text messages, phone calls, and e-mails. If we had any questions for them, Theydo was quick to respond. Usually, their team replied the same day or hour.
What did you find most impressive about them?
Theydo has made me feel comfortable with communication. I’m all over the place and needed things done right away—as with any other business. Their team has always been available when needed. If there was a problem or a concern, they’ve gotten right to it. Their team finished development in the proper timeframe, so everything has gone well.
Are there any areas they could improve?
No, everything has gone great.
Do you have any advice for potential customers?
Know what you want and have a plan. Don’t go into the engagement without knowing what needs to be done.