How did you select this vendor?
Out of three potential candidates, we selected them for a number of reasons. Not only were they the most highly recommended by their current clients, but the team was also a one-stop shop. They were talented and professional, we felt confident in their diverse web development and design capabilities. This eliminated the need to hire and manage multiple vendors.
We also appreciated their work ethic; they were willing to work until we were satisfied with the job. The project scope remained defined, but they didn’t bill for hours in the same way as other development firms we’d worked with in the past. They seemed committed to delivering what we wanted.
Can you go into detail about the services they provided and the scope of the project?
Over an 11-month period, TheSpider built and launched an entirely new, custom e-commerce solution with multiple releases. The CMS balanced our business development needs with a monetized content model.
Initially, their design lead helped us articulate our vision for the platform's UX and general look and feel. We then worked with their development team to construct a detailed scope document, which served as our roadmap to the site's functionalities, including navigation, data analytics, e-commerce, and SEO compatibility. The completed site featured intuitive registration for new users as well as profile management.
Afterward, TheSpider immediately trained our team on the new CMS, which empowered us to manage the site's content ourselves, even when it was in sandbox mode. Ultimately, the team tailored the site to meet our unique consulting needs while considering our SEO, online branding, and emerging business model needs.
What was the team composition?
We worked with a UX and web designer, a lead developer and project manager, a support team of three developers, an e-commerce specialist, a customer service rep, and a legal specialist. As we wrapped up development and implementation, we interfaced more with our customer service rep and developers, leveraging the other experts as needed.