What evidence can you share that demonstrates the impact of the engagement?
There wasn’t a lot for me to add or modify on TheGravity’s work other than fine-tuning. I work with a creative agency and know how important it is to understand the client and deliver a quality output.
The platform did very well. Within 2 days, all our 4,500 employees were required to submit an innovation idea on 5 specific topics. We were hoping to see at least 6,000 ideas, but we received almost 25,000, or 6 per employee. We were laughing with one eye and crying with the other since we had to evaluate all those suggestions. Since TheGravity had access to all the data, they offered to create a filter based on keywords I provided, in order to see what the trends and big ideas were among our employees. It was smart of them since it meant that we could do further business together, and it was something I appreciated. It was also interesting for us.
How did TheGravity perform from a project management standpoint?
It was a smooth collaboration. We gave them a brief, and they came back with follow-up questions. The demo app was delivered far before the deadline for us to present to our board. This was the reason why, 2 months later, our president asked me to work on another, internal communication project for which we needed a platform.
TheGravity brought both their IT team as well as business people, who addressed questions about the process and acted as devil’s advocates thinking about all the possible issues that could occur. The scope was huge with 4,000–5,000 users who could post their ideas, and we wanted to do it right. The team helped us even when we didn’t pick up all ideas.
We used telephone, Skype, and email for communication, the latter for more structured messages. TheGravity also visited our headquarters twice.
What did you find most impressive about them?
They are reliable, provide great customer service, and are generally smart, funny people who can do a job quickly and well. What I’ve loved the most about collaboration and what convinced me to choose them was that everything went smoothly. If we had a problem, I could be sure there would be a solution. Nothing was complicated with TheGravity, and they were always available.
Are there any areas they could improve?
Everything went well. A partnership is like a marriage and there can be problems now and then, but TheGravity really listened to us. I have nothing bad to say about the collaboration, on the contrary.
Do you have any advice for future clients of theirs?
If you come up with a structured idea, it is impossible to not to find a solution for your business if you work with TheGravity. The most important part is that they are very involved in the project and come up with fresh, innovative ideas. Be prepared to work with a partner, not a supplier