TheeDigital

Introduce your business and what you do there.

I’m the managing member of a CPA firm in Raleigh, North Carolina.

What challenge were you trying to address with TheeDigital?

We originally started working with them to update our basic website. For the last three years, we’ve been using their online marketing services.

What was the scope of their involvement?

The team built the website from the ground up. They helped with content writing, designing graphics, and putting the layout together.

We knew the basic things we wanted to do with the site, but they were the ones who organized everything in a way that made sense.

As for digital marketing, they assist with mostly SEO. At times, they assist with social media. Each month, we met to go over reports and statistics about website performance. We continually discuss how to improve.

What is the team composition?

Right now, we work with just one. At the start, we worked with a few others during the web design phase.

How did you come to work with TheeDigital?

I believe we found them online. They’re based locally. We went to interview them, and they showed us samples of their work. We liked the work but also thought it was important to work with a local presence.

How much have you invested with them?

The original website design was about $12,000. We spend about $18,000–$20,000 a year.

What is the status of this engagement?

We started working with TheeDigital in the fall of 2017.

What evidence can you share that demonstrates the impact of the engagement?

They won an award for our website design. Over the last few years, web traffic has tripled. We’ve generated enough revenue to cover marketing costs. We hear that people like our website and that they can find everything they need.

How did TheeDigital perform from a project management standpoint?

From a project management standpoint, I’ve been impressed with them. We typically communicate through email. As things come up, I get with our marketing person to talk about content for blogs, email, and social media.

What did you find most impressive about them?

It’s difficult to say because I haven’t worked much with other providers. They’re good at giving us ideas to improve our online presence. They’ll let us know what content works well with rankings and search.

Are there any areas they could improve?

Nothing I’m aware of. We’ve been very pleased.

Do you have any advice for potential customers?

The structure of your website is important. We’ve made some changes as we go through, but working with them on how you want to navigate your site is key.

Introduce your business and what you do there.

I am the general manager of Wall Reycling LLC, a waste and scrap metal recycling company. I oversee the scrap metal recycling division.

What challenge were you trying to address with TheeDigital?

We were looking to modify our custom portal web page after switching software.

What was the scope of their involvement?

TheeDigital provided web development services for us, ensuring that our portal allowed our customers to access their information. Their team reprogrammed the existing website and troubleshot some issues we had with the technology. They also collaborated with our software vendor to ensure everything functioned properly.  

What is the team composition?

We primarily interacted with two members of the TheeDigital team.

How did you come to work with Thee Digital?

We have been partnering with TheeDigital since before my arrival at the company and they are the vendor we usually partner with for this type of work. I only worked with them on this project.

What is the status of this engagement?

Our engagement with TheeDigital ran from November – December 2020.

What evidence can you share that demonstrates the impact of the engagement? 

Our team was very satisfied with the final product. They understand our issues and work hard to find answers and resolve problems. It’s been very convenient to work with them.

How did TheeDigital perform from a project management standpoint?

Their project management was excellent, we have no complaints. Our teams communicated via email or phone call.

What did you find most impressive about them?

TheeDigital is easy to communicate and work with.

Are there any areas they could improve?

No, everything was seamless.

Do you have any advice for potential customers?

I would recommend working with them. The whole process was very fluid.

Introduce your business and what you do there.

I’m the owner of an online platform that connects companies with workers from third world countries.  

What challenge were you trying to address with TheeDigital?

I needed help building my platform.

What was the scope of their involvement?

They’re in the process of building two websites and a freelancer platform. One site is where users can look at the freelancer profiles. The other site is a local marketing page. I gave them a general overview of what I was looking for and they filled in the blanks.

What is the team composition?

I worked with five people from their team, including their owner and a project manager.

How did you come to work with TheeDigital?

I found them locally via Google. I looked at the companies near me with good reviews and narrowed it down to a pool of three options. I liked the vibe of TheeDigital. They were nice and willing to work with my budget. It also felt like they were excited about the project. They guided us with their business expertise and gave useful feedback.

How much have you invested with them?

We’ve spent $50,000–$55,000.

What is the status of this engagement?

We started working together in January 2020, and we wrapped up in August 2020.

What evidence can you share that demonstrates the impact of the engagement? 

We’re doing well so far. We have about 200 freelancers and 18 companies listed so far.

How did TheeDigital perform from a project management standpoint?

The project management was excellent, hands down. Our project manager was really great. She answered all of her emails quickly, kept us informed, and sent follow-up emails. They did a great job.

What did you find most impressive about them?

They were really involved in looking out for our best interests. They were rooting for us and wanted us to be successful.

Are there any areas they could improve?

Overall, I’m very happy. There’s nothing I would improve.

Do you have any advice for potential customers?

Give them a clear concept and they’ll translate that into reality.

Please describe your company.

We’re a Raleigh, N.C.-based telecommunications company. We provide satellite and wireless communications networks for corporations nationwide.

What are your role and responsibilities?

I’m the vice president of sales and marketing.

What was your goal in working with Thee Design Studio?

When we engaged TheeDesign Studio, we didn’t have an active social media program. We also felt we weren’t being effective in keeping our website updated, and there were some design challenges within the website that we needed some assistance with. That’s when we brought TheeDesign on.

Please describe the scope of their work.

TheeDesign’s primary focus has been on social media marketing, Web design, and related digital marketing activities. We do call on them occasionally for help with press release preparation and distribution.

What was your process in selecting TheeDesign with which to work?

A fellow employee who had heard good things about their service and capabilities recommended them.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

We’ve spent somewhere between $10,000 and $50,000 working with TheeDesign.

When did you start working with Thee Design, and are you still working with them?

We started working with TheeDesign in 2012. We are still working with them and have no plans to stop.

Are you satisfied with their performance?

We’ve been extremely pleased with the work of TheeDesign. They’ve increased our social media presence significantly. They’re very proactive in keeping our LinkedIn and Facebook pages current and updated. They do a great deal of that work without significant direction from our staff, which is very good because we’re a small company and spread pretty thin.

I haven’t got any work from them that I haven’t been extremely pleased with. We immediately began getting feedback from current customers and prospects, which saw our presence increase significantly. I can attribute several good sales leads to that presence.

Is there anything unique about TheeDesign Studio that really makes them stand out compared to other companies?

They’re just really easy to work with, and they’re very accommodating with our schedule. As I mentioned, we’re a pretty small company, and the day is typically packed pretty heavily. There were a number of times when I had meetings scheduled with them, and I had a previous meeting run over.

They’re very flexible in accommodating that kind of thing, in getting work done in a timely manner and in working with various edits, suggestions or recommendations we might make.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

I really don’t have anything I would suggest they do differently. If I had any suggestions or concerns, I’d share those with them, and I’m confident that they would respond immediately.

What advice would you give to a future client of theirs?

I would say just to give TheeDesign a shot, because you will be pleased with their work. If you clearly define what you want from the engagement, I’m confident they will accommodate you in great detail.

They’re very capable, and they’re going to do good work. I think the key thing is making sure both parties understand exactly what the expectations are.

Please describe your companies. What are your roles and responsibilities?

I worked with TheeDesign Studio in my roles with two different companies. The first is a company that I own. The second project was for a staffing company in which I am a co-owner. In both cases, they set up websites for me. Both business are in North Carolina, and we’re about to open a Virginia branch of the staffing company.

What was your goal for working with TheeDesign Studio?

For [the company I own,] it was all about sales. I’m trying to get people that are looking for my services to call me and to get new business from that. We’ve been very successful in that, I’ve received three to four times more calls since I hired TheeDesign Studio. With the staffing company, it was both looking for customers and for branding. We’re looking for people who are in need of staffing services to help them find a job, and we’re looking for clients that are in need of people.

Please describe the scope of their work.

The project is based around SEO [search engine optimization] and social media work to increase sales and increase exposure.

What was your process for selecting TheeDesign Studio with which to work?

I found them on their website, I found three companies local and interviewed all three of them, and I liked TheeDesign the best.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

It was between $10,000 and $50,000.

When was the project completed?

They have completed their original tasks for both companies. I went ahead and signed an additional contract for the staffing company, to increase our exposure to all the social media avenues, Google Pages, and everything else that’s out there. They’ve been working on that over the last year and done a really good job. That contract is ended, and I’ve now signed another contract for them to do the same work for my other company. I believe we’ll be working with them long-term. 

Do you have any statistics, metrics, or general feedback from the project?

For the design company, we have received two to three times more emails and phone calls since we started with TheeDesign Studios. They have increased our exposure greatly. For the staffing company, we have received six jobs in the year we’ve been in business, and five of those came through the website. They do a really good job with the keywords and SEO [search engine optimization]. That was one of the areas where they really helped us out greatly.

Is there anything unique about them that really makes them stand out, compared to other companies?

The big thing, and the reason that I picked them over the others, is that I was able to meet the whole team. When they came in and gave their presentation, they said what team member was going to do what, and that’s exactly what happened.

I know these people are here in the United States, and the work is being done locally. A lot of times, you have companies where it’s a front, and the work is being done overseas. So, actually being able to meet the team and being able to go over and talk to them, which was the reason why I selected them.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

No. I’m pretty satisfied.

What advice would you give to a future client of theirs?

Go and visit them. They like to do face-to-face meetings, and I think that personal touch is going to help clients succeed time after time. They will be able to pull the information out of you a lot better by going in there and meeting the team.