TheeDigital

BACKGROUND

Introduce your business and what you do there.

I’m an executive of Gallery of Wigs, Inc

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TheeDigital?

We hired TheeDigital for SEO, PPC, and digital marketing services. Our goals are to increase our footprint, visibility, and customer base.

SOLUTION

What was the scope of their involvement?

TheeDigital handles all of our digital marketing efforts. They did some research independently, and we gave TheeDigital some hints. They worked on a list of keywords we provided that we wanted to target. They determined that sometimes, the order of the keywords made a big difference; once we had them on board with understanding the marketplace and what our clients were searching for keywords, they could fine-tune it and run with it more independently than us having to hold their hands.

We have two websites, one for brick-and-mortar and one for e-commerce. They don't change the brick-and-mortar website but can do certain things with SEO on the e-commerce website. They've run PPC campaigns on Google, Bing, and Facebook, which have worked well. I'm not sure if they've experimented with Instagram at this point. 

What is the team composition?

We have been assigned different people, but we have one primary contact. They have one or two extra people in the background, but we don't interact with them. I would say we work with 1–3 people from TheeDigital.

How did you come to work with TheeDigital?

We knew about TheeDigital because they're a local company. They finally grew to the point where, when we needed someone more in touch with what we do, so we decided to try them. Being local, we could go in at the time, work with them, and set them up so they understood what we were trying to do, so we could outsource them rather than bring someone in-house.

Our market niche is rather unique; it's retail and e-commerce, but it's with a product you cannot market well to the public if you don't understand.

How much have you invested with them?

We spend approximately $2,500 per month.

What is the status of this engagement?

We started working together in February 2020, the engagement is ongoing, and we anticipate it will continue.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

TheeDigital has been excellent in helping us achieve our goals. Everything has successfully increased. We're at the point of sales on the e-commerce side of an increase of 5 to 10 times the sales range.

Previous companies we've worked with weren't cutting it. Although it takes time to grow, TheeDigital has done a fabulous job.

How did TheeDigital perform from a project management standpoint?

Their project management has been wonderful. They've delivered on time and within budget and communicated well with us. We have a monthly call to review what they're looking to do, what they've done, and the results. We've communicated via email and video conference calls, during which they share information.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to give a shout-out to Daniel, their project manager.

What did you find most impressive about them?

TheeDigital has been fantastic. They keep on delivering good work and fine-tuning what they need to do, and it's working because our sales keep growing. We know it won't grow overnight, but it has been growing consistently, so we think that's absolutely fantastic.

Are there any areas they could improve?

I can't say any area needs improvement because things have been wonderful.

Do you have any advice for potential customers?

Run with them because they will be fantastic once they understand your marketplace, which will take time. You need to look at and work with them, and once they are educated about your business and the market you're looking to target, they will pick up, run with it, improve, and grow your business.

BACKGROUND

Introduce your business and what you do there.

I’m the customer service assistant at Kaufman Trailers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TheeDigital?

We needed help with web development and SEO.

SOLUTION

What was the scope of their involvement?

TheeDigital checks in with us and ensures everything is up to par with the website. They consistently work on getting the right business for the site.

What is the team composition?

We usually talk to Lauren (Marketing Director). Rebecca (Digital Strategist) also works on the blog posts, but we haven’t spoken with her.

How did you come to work with TheeDigital?

The company has used TheeDigital for many years.

What is the status of this engagement?

We began working with the company in March 2022, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work is high-quality.

How did TheeDigital perform from a project management standpoint?

We mainly communicate through emails. We can also call Lauren or meet via Zoom if we need anything.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Lauren helps us the most. We frequently speak with her, especially about website changes.

What did you find most impressive about them?

They’re very efficient and friendly. Everything’s been smooth and easygoing.

Are there any areas they could improve?

No, we have no complaints.

Do you have any advice for potential customers?

Just follow up with them. Lauren makes sure everything is working. Even if we haven’t contacted her in a while, she still checks in.

BACKGROUND

Please describe your company and position.

I am the Vice President Sales & Marketing of Capital Business Solutions

Describe what your company does in a single sentence.

We provide sales, consulting & IP development services for the nonprofit marketplace.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheeDigital to accomplish?

• Help us leverage our web presence to create actionable leads
• Maintain and update website technology
• Keep our website content fresh and market focused

SOLUTION

How did you find TheeDigital?

Online Search

Why did you select TheeDigital over others?

• High ratings
• Close to my geographic location

How many teammates from TheeDigital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We've engaged Thee Design for the past 8 years to: Maintain our website and underlying technology. Manage our paid search marketing. Maintain and refresh our site content. Leverage other sites such as linked in to broaden our reach. Paid advertising Email Marketing template design

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website and online presence has increased over our 8 year relationship, as evidenced by our web driven, actionable, opportunities increasing over 400% in that timeframe.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We've had mutiple project managers over the 8 years. Thee Digital has ensured a smooth handoff as the changes have occured. Our current and last project managers have been exceptional. Daniel is our current PM and has become a real partner in our firm's success. He's been very diligent and detailed in making sure he fully understands our offerings and the market that we operate in. He has successfully translated that understanding to our paid search and web content.

What was your primary form of communication with TheeDigital?

Virtual Meeting

What did you find most impressive or unique about this company?

Quality of the PMs and the effort that they make to undertand our business, product offerings and how they play in the market. Then translating that understanding to cogent web and paid search strategy.

Are there any areas for improvement or something TheeDigital could have done differently?

No. We are very happy with TheeDigital. They are a valuable asset for our firm.

BACKGROUND

Please describe your company and your position there.

I am the office personnel at North State Resurfacing Co, My experience with Thee Design has been very positive. They handle our website as well as our internet advertising. Attention to detail and customer service is very important in this line of work and I can honestly say that Thee Design also possesses both of these qualities. Since Thee Design has been handling our SEO and PPC campaign, our leads have dramatically increased without increasing our overall advertising budget.

Greg and Leslie are a pleasure to work with as well as the entire team at Thee Design. I would highly recommend their services to anyone!

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TheeDigital, and what were your goals?

TheeDigital was hired to take on our overall marketing and website presence as we expanded our work load, it took a weight off of our shoulders as far as the advertising and marketing to get our company name out there more easily.

SOLUTION

How did you select Thee Digital and what were the deciding factors?

TheeDigital came highly recommended as that influenced our decision to go with the company.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

The scope of work includes but is not limited to marketing and advertisement of our company through our website and shop page.

How many resources from the TheeDigital team worked with you, and what were their positions?

We worked closely with Greg and Leslie but overall the entire team is helpful and a pleasure to work with.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

In the time we have use Thee Digital we have had a huge increase in leads, sales, projects, etc. More people are aware of our company and what we do.

How effective was the workflow between your team and theirs?

The overall workflow has been very effective as we have monthly meetings to go over any changes, goals, or adjustments that need to be made.

What did you find most impressive or unique about this company?

The most impressive thing about TheeDigital is how quick and efficient they are with any changes necessary.

Are there any areas for improvement or something they could have done differently?

The only improvement we can suggest from our stand point is when doing our shop page they could have been more descriptive of what they were doing and why so we had a better understanding of what was being done in the initial set up of our shop page.

BACKGROUND

Please describe your company and your position there.

I am the President of a Environmental Services company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TheeDigital?

Our web address was essentially a placeholder for our website. We build a budget website through a build-your-own website tool. We knew it was time to develop a new website in order to promote brand recognition.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose this vendor due to their experience in our industry. They worked well with us in the initial consultation and understood what our company was trying to promote.

Describe the project in detail and walk through the stages of the project.

Hosted a series of introductory meetings to determine what would best suit our company. Once our price point, design and other factors were determined, we quickly moved forward to the design stage. Weekly meetings were held until the website was launched.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a project manager, web designer and a few various behind the scenes team member. In total, we worked with 4-5 team members.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

One of our favorite parts about our project was the overall design of the website. In addition to the overall layout and look of the site, "Join our team" and customer interest submission links has proven to be a must-have for our company.

How effective was the workflow between your team and theirs?

Beyond effective. We did not want to waste their time. On our end, we had to make sure we were prepared and knew exactly what we wanted and what the developer needed from us. The project manager did a fantastic job of communicating and staying on top of the project from start to finish.

What did you find most impressive or unique about this company?

I was, and continue to be, impressed by the firms overall response to any questions, thoughts or issues that arise.

Are there any areas for improvement or something they could have done differently?

Let me preface this by saying this is my issue, not the developers. However, I wish that I had more word press training so that I can effectively edit the website as need be.

BACKGROUND

Introduce your business and what you do there.

We’re a distribution company in the CBD space. We’re located in North Hollywood, California.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TheeDigital?

We came to them after a bad experience with our previous vendor. We needed to complete our WooCommerce site. It was beyond repair, so it was easier to build it from scratch.

SOLUTION

What was the scope of their involvement?

TheeDigital gave us a five-week project for the first version. They did it in four weeks, and then we engaged with them for marketing. They do PPC, paid ads, backlinks, SEO services, and content creation and design for social media.

What is the team composition?

We have around 30 people dedicated to the project. 

How did you come to work with TheeDigital?

We searched online and found good reviews. We found them on LinkedIn and confirmed them through personal references. They were more expensive, but they were worth every dollar.

How much have you invested with them?

The contract is worth about $100,000. We pay $5,000 per month for their services.

What is the status of this engagement?

We started working with them in September 2021, and we have a contract for one year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We just launched last week, so it’s hard to have convincing metrics about our transactions and the efficiency of our efforts. However, our business is directly related to our ability to conduct e-commerce, and TheeDigital has been great at helping us stay compliant and stick to deadlines.

How did TheeDigital perform from a project management standpoint?

They’ve executed excellently. They set deadlines, have effective communication, and stay within budget. TheeDigital uses Teamwork as a tool, and it’s the only one they use. We don’t have to Slack them, log in to Google Docs, and go back to our email to ensure they got it.

Moreover, we only have to work with ten people on a biweekly basis. We have project managers for all the different projects and subsets of questions and responsibilities, and they handle the implementation. We also have a specific designer for templates, examples, and mood boards. However, if someone wants direct communication with us, they don’t have to go to the team manager; they can talk to me directly so we don’t have to play around.

Additionally, they’ve given me their phone numbers. If something happens, I can call them.

What did you find most impressive about them?

They relate to small businesses and can move as fast as we need them to. If something takes 3–4 months, it might affect our cash flow even if it’s on budget. However, if we can do it in half the time, our cash flow will be much better because we’re moving faster. TheeDigital gets things done, and we can rely on them.

Are there any areas they could improve?

We haven’t run into a situation where they don’t have a viable answer to follow through. I can’t think about something they can do better. They shouldn’t change anything; TheeDigital needs to focus on keeping their service exactly as it is now because it’s working.

Do you have any advice for potential customers?

Go somewhere else first, but don’t put a lot of money into it. Do what you’re trying to do and see how it goes. Maybe you complete the project, but if you don’t, all the lessons learned and the hard questions that might haven’t been apparent before will give you a playbook to pick a better team. TheeDigital is that team.

If you give them that playbook, you’ll have a quality product on time. Therefore, you should know exactly what you want. If you don’t know, this probably isn’t the company for you because they’ll execute exactly what you say. You have to be serious about completing the project.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of English to Spanish Raleigh, and we provide language translation services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TheeDigital?

I decided to put my business online, so we hired TheeDigital to create our website.

SOLUTION

What was the scope of their involvement?

TheeDigital provides us with web development services and use WordPress as their primary platform. Other than that, they also do SEO, digital marketing, web hosting, and maintenance.

What is the team composition?

I work with Gabrielle (Lead Project Manager) and Laura (Digital Marketing Specialist).

How did you come to work with TheeDigital?

I’ve known their business for a while now, as they have a good reputation in our area. We decided to work with them because they were a good fit for what I needed at the time. We’ve been happy with their work and we’re not planning to move vendors.

How much have you invested with them?

We spend around $1,000 USD a month.

What is the status of this engagement?

Our ongoing partnership started in June 2012.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I needed a knowledgeable partner and TheeDigital has helped set my business up for the next level. Thanks to them, I’ve been able to take on bigger projects for universities and big corporations.

How did TheeDigital perform from a project management standpoint?

We’ve been working together for a long time and they’ve been great at keeping me updated on everything. They also give me feedback and advice on certain aspects of the website like the design and content.

We use something called Teamwork to send messages and set up meetings.

What did you find most impressive about them?

I like that we feel taken care of by TheeDigital. They’re not just a service provider, they really want to partner with us in the long-term, and the results are always great.

Are there any areas they could improve?

There were times when they worked a little slow, but I think that had more to do with the pandemic. Other than that, I can’t think of anything they could improve on.

Do you have any advice for potential customers?

There’s no one that can know your business better than you, so I recommend keeping open communications with TheeDigital.

BACKGROUND

Introduce your business and what you do there.

I’m the managing member of a CPA firm in Raleigh, North Carolina.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TheeDigital?

We originally started working with them to update our basic website. For the last three years, we’ve been using their online marketing services.

SOLUTION

What was the scope of their involvement?

The team built the website from the ground up. They helped with content writing, designing graphics, and putting the layout together.

We knew the basic things we wanted to do with the site, but they were the ones who organized everything in a way that made sense.

As for digital marketing, they assist with mostly SEO. At times, they assist with social media. Each month, we met to go over reports and statistics about website performance. We continually discuss how to improve.

What is the team composition?

Right now, we work with just one. At the start, we worked with a few others during the web design phase.

How did you come to work with TheeDigital?

I believe we found them online. They’re based locally. We went to interview them, and they showed us samples of their work. We liked the work but also thought it was important to work with a local presence.

How much have you invested with them?

The original website design was about $12,000. We spend about $18,000–$20,000 a year.

What is the status of this engagement?

We started working with TheeDigital in the fall of 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They won an award for our website design. Over the last few years, web traffic has tripled. We’ve generated enough revenue to cover marketing costs. We hear that people like our website and that they can find everything they need.

How did TheeDigital perform from a project management standpoint?

From a project management standpoint, I’ve been impressed with them. We typically communicate through email. As things come up, I get with our marketing person to talk about content for blogs, email, and social media.

What did you find most impressive about them?

It’s difficult to say because I haven’t worked much with other providers. They’re good at giving us ideas to improve our online presence. They’ll let us know what content works well with rankings and search.

Are there any areas they could improve?

Nothing I’m aware of. We’ve been very pleased.

Do you have any advice for potential customers?

The structure of your website is important. We’ve made some changes as we go through, but working with them on how you want to navigate your site is key.

BACKGROUND

Introduce your business and what you do there.

I am the general manager of Wall Reycling LLC, a waste and scrap metal recycling company. I oversee the scrap metal recycling division.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TheeDigital?

We were looking to modify our custom portal web page after switching software.

SOLUTION

What was the scope of their involvement?

TheeDigital provided web development services for us, ensuring that our portal allowed our customers to access their information. Their team reprogrammed the existing website and troubleshot some issues we had with the technology. They also collaborated with our software vendor to ensure everything functioned properly.  

What is the team composition?

We primarily interacted with two members of the TheeDigital team.

How did you come to work with Thee Digital?

We have been partnering with TheeDigital since before my arrival at the company and they are the vendor we usually partner with for this type of work. I only worked with them on this project.

What is the status of this engagement?

Our engagement with TheeDigital ran from November – December 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our team was very satisfied with the final product. They understand our issues and work hard to find answers and resolve problems. It’s been very convenient to work with them.

How did TheeDigital perform from a project management standpoint?

Their project management was excellent, we have no complaints. Our teams communicated via email or phone call.

What did you find most impressive about them?

TheeDigital is easy to communicate and work with.

Are there any areas they could improve?

No, everything was seamless.

Do you have any advice for potential customers?

I would recommend working with them. The whole process was very fluid.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an online platform that connects companies with workers from third world countries.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TheeDigital?

I needed help building my platform.

SOLUTION

What was the scope of their involvement?

They’re in the process of building two websites and a freelancer platform. One site is where users can look at the freelancer profiles. The other site is a local marketing page. I gave them a general overview of what I was looking for and they filled in the blanks.

What is the team composition?

I worked with five people from their team, including their owner and a project manager.

How did you come to work with TheeDigital?

I found them locally via Google. I looked at the companies near me with good reviews and narrowed it down to a pool of three options. I liked the vibe of TheeDigital. They were nice and willing to work with my budget. It also felt like they were excited about the project. They guided us with their business expertise and gave useful feedback.

How much have you invested with them?

We’ve spent $50,000–$55,000.

What is the status of this engagement?

We started working together in January 2020, and we wrapped up in August 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re doing well so far. We have about 200 freelancers and 18 companies listed so far.

How did TheeDigital perform from a project management standpoint?

The project management was excellent, hands down. Our project manager was really great. She answered all of her emails quickly, kept us informed, and sent follow-up emails. They did a great job.

What did you find most impressive about them?

They were really involved in looking out for our best interests. They were rooting for us and wanted us to be successful.

Are there any areas they could improve?

Overall, I’m very happy. There’s nothing I would improve.

Do you have any advice for potential customers?

Give them a clear concept and they’ll translate that into reality.