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"We’ve never felt unimportant to them."
TheCompuLab serves as the managed IT services partner to a church. They troubleshoot issues as they arise and have handled projects related to hardware, software, and infrastructure management.
"We’ve never felt unimportant to them."
Mar 16, 2021
With the client having undergone or planning to undergo some major IT projects, TheCompuLab has been instrumental in keeping the network and infrastructure running smoothly. The partners collaborate effectively, remaining proactive in solving problems or implementing new software.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the business administrator of a church.
What challenge were you trying to address with TheCompuLab?
We needed a team to help support our IT infrastructure.
What was the scope of their involvement?
They handle software, hardware, server management, email administration, purchasing, and general IT advice. Day-to-day, they help us with troubleshooting any IT-related issues to keep us running smoothly. They’ve also helped with on-site infrastructure work, upgrading our wired network to handle fiber-optic Internet service. On that project, they helped us source vendors as well.
What is the team composition?
They have a full support staff. I’ve only worked with a few of their team members, so I don’t know the specific size of their organization.
How did you come to work with TheCompuLab?
I wasn’t a part of the selection process, but I’ve been happy working with them in my time on staff here.
How much have you invested with them?
We’ve spent about $25,000 with them.
What is the status of this engagement?
I’ve been working with them since March 2020. They were working with my organization for several years before that, though.
What evidence can you share that demonstrates the impact of the engagement?
They were instrumental in helping us complete our fiber upgrade project. As we begin to explore upgrading our servers, I’m sure they’ll be instrumental in that project regardless of how complex it becomes. We’ve been able to collaborate effectively, which means a lot to us.
How did TheCompuLab perform from a project management standpoint?
They’ve performed well. They always have the resources and knowledge to support us. They’ve helped us stay ahead of trends, particularly with acclimating to using Zoom and Microsoft Teams. Their ticketing system makes sure that any problems that arise are resolved in a timely manner.
Since we’re a church, we sometimes have issues on weekends. When we’ve had to reach out to them at these times, they’ve still been responsive.
What did you find most impressive about them?
We’ve never felt unimportant to them. They’re responsive, staying on top of everything and always following up to make sure we’re satisfied with all resolutions. They also provide us with monthly reports that help us diagnose any trends with our issues so we can be proactive about finding solutions.
Are there any areas they could improve?
I can’t think of anything. We haven’t come across any projects where they haven’t at least met our needs.
Do you have any advice for potential customers?
Be as transparent as possible. The relationship should be all about what your needs are. If you present them clearly, they’ll strive to meet whatever needs you have. That should be the basis for a fruitful long-term partnership.