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Ideas Made Mobile

4.5
4 reviews

TheAppLabb is a product innovation firm – focused on strategy, design and development of intelligent and immersive technology that will disrupt the status quo and drive business outcomes. Through design and improving traditional processes, we’re able to develop custom mobile solutions that provide a fantastic user experience. We differentiate ourselves from other app development companies based out of Toronto, Canada by putting skin in the game – nurturing your solution from the ground up.

We work with business start-ups, big brands, and industry disruptors

We provide strategic consulting, design, custom software development and pre-built industry solutions.

  • Retail (Mobile Commerce)
  • Real Estate for Agents and Developers
  • HR - Education and Training
  • Event Management
  • Service Apps for Delivery Services, Taxi/Transportation
  • Travel and Entertainment
  • Restaurants 

With eight global offices, we’ve built 500+ apps for more than 360 clients in the past ten years. Our clients include Unilever, Dell and Samsung.

Our expertise is in building solutions on emerging technologies:

  • Virtual and Augmented Reality
  • Artificial Intelligence
  • Digital Assistants and Chatbots
  • Blockchain
  • Internet of Things (IoT) - Solutions for Smart Watches, Glasses, Etc.
  • Mobile Applications for iOS and Android Platforms
  • Web Applications

If you’re looking to use emerging technologies to disrupt your industry, then you’ve found the perfect partner! Let’s turn your ideas into reality!

READ MORE...
 
$10,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2007
Show all +
Toronto, Canada
headquarters
  • 439 University Ave, Suite 1701
    Toronto, ON M5G 1Y8
    Canada
    +1.416.745.3164
other locations
  • 1271 Avenue of the Americas, 43rd Floor
    New York, NY 10020
    United States
    +1.646.688.2786
  • 805-807, Yuen Long Commercial Centre, 24 Kau Yuk Road
    Yuen Long, NYL 999077
    Hong Kong S.A.R., China
  • 4701 Patrick Henry Drive, Bldg 16
    Santa Clara, CA 95054
    United States
    +1.408.505.9221
  • 701 Brazos Street, Suite 1600
    Austin, TX 78701
    United States
    +1.512.692.9842

Portfolio

Key clients: 
TheAppLabb has developed mobile apps for top brands such as Unilever, Samsung, Dell, Electrolux, Frigidaire, RBC, Hudson’s Bay, Teknion, Toronto International Film Festival, Canadian International Auto Show, Rapala, Park N Fly, Banff World Media Festival, Ontario Real Estate Association, etc.

Samsung

How do you improve employee productivity across several countries in multiple divisions? You gamify them! 

As a leader in innovation over the past 70 years, Samsung was looking for a way to train their diverse and large electronics workforce. They needed to be kept up to date on new product launches and product features. 

For their merchandising team, they needed a way to keep for keep a

…
consistant look throughout all their stores worldwide.

TheAppLabb created a training app just for them. Working with an agency, TheAppLabb was the technology partner in this project. 

We created an app that was rich in gamification features. Leaderboard to show who the top performers were and the points they had reached. This encouraged healthy competition amounst teammates, ultimately improving productivity amoungst a disperse workforce.

Read more...

BANFF WORLD MEDIA FESTIVAL

For over 30 years the Banff World Media Festival has been bringing together executives from around the media world to the Canadian Rockies, providing an intimate space where members of a dynamic industry could network. The 2013 Banff World Media Festival app was a mobile solution that engaged exhibitors and participants before and during the Banff World Media Festival.

Hudson's Bay Company

Are you getting married? Buying a new house? Having a baby? With any one of these milestones, a gift registry is usually involved. 

At the Hudson Bay Company (HBC) creating a gift registry was a manual process. Their clients would registered, get an appointment to come to the store and use a gift registry gun to register their items. The client would need to add one item at a time. Going department by department

…
and floor to floor. 

TheAppLabb, presents customers a gift registry that allows them to create and manage their favourite brands 24/7 with exclusive offers, events, and access to hundreds of brands they enjoy!

 

Read more...

Rapala

Rapala is a speciality sports fishermen’s store, crafting high quality, lures since the 1930s.

In a hyper-connected world, a great product isn’t enough anymore. Rapala understood that if they wanted a lifetime customer, they needed to win their loyalty be apart of their fishing experiences.  experiences.

The Rapala Mobile App was born – personal outfitter, to teach their customers how to become

…
better anglers in all water depths and weather conditions to catch almost any type of fish!   

The mobile strategy increased: engagement, customer lifetime value and brand loyalty.

Rapala was able to turn their customers into brand advocates!

*This app was designed under the strict Canadian pro-fisherman guidelines. 

Read more...

The Canada Beef Inc.

Do you ever find yourself over cooking your beef? Maybe left your hamburgers on the BBQ for to long and they now resemble hockey pucks. Perhaps your enteraining your entire family and you buy an expensive roast. Cooking it with the wrong ingredients can turn your beautiful roast into an underwhelming piece of meat! 

The Canada Beef Inc. was looking to provide a better experience for Canadian consumers. As an

…
independent national organization representing the research, marketing and promotion of the Canadian cattle and beef industry worldwide, they were looking for an ultimate pocket guide to buying, cooking and enjoying Canadian beef!

The Roundup™ App was created to teach consumers about beef. The different cuts and where it comes from. How to best season the meat to give it maximum flavour, different cooking styles, recipes and tips. 

Read more...

TEAM’D

The Team’d app is a brilliant concept that brings attention to a small but recognizable niche of pick up sports. Created with the intention of bringing local athletes together, Team’d is a location based mobile app solution that gives everyday athletes the ability to form teams on the go. Essentially, Team’d modernizes the way pickup sports and other group activities are organized.

42 SPORTS APP

42 Sports is a mobile app that allows sports fans to interact directly with other fans, athletes, sports experts in real time. The foundation for the app was set from the beginning with the devotion to sports engagement and the inspiration of a particular historic sports figure. 

URBERY

Urbery, a same day grocery & alcohol delivery platform based in Toronto, is reinventing the grocery shopping experience by providing a front door grocery delivery service allowing customers to shop over 7,000 items from their phone. Urbery is available as both a web and iOS app that uses crowdsourced personal grocery shopper experts making one less errand for users who are not fans of crowded grocery store aisles.

LocaWoka

In a connected world, we seem to be working longer hours even more then before. Being so focused on our careers and everything else, life throws at you, even taking care of small tasks at home may seem like an impossible achievement. 

That's how Locawoka came to be! Locawoka is an on demand, community based, task management platform.

You can outsource your errands to reliable people in

…
your community who are looking to make extra money.

It's a perfect win-win for everyone. Need housekeeping services, laundry to be folded, a dog walker or handyman services – pretty much any service you're looking to outsource, you'll be able find someone to help you. 

Locawoka is primarily based in Aurora and Downtown Toronto. 

Read more...

Ontario Real Estate Association

Toolbox

Grideo

MyGreat Chatbot

Dealer F.X.

Ontario Volleyball Association

Hub

PSP

Kia

ELAD

Syste los

Change

RBC

Teknion

The app helps the client to get real-time feedback on their floorplans to enhance the workplace experience

SERVICES

  • UX Design
  • UI Design
  • Development
  • Native Windows (Touchscreen) <
  • Backend <

Buro

SOLUTION

The app allows users to rent products to each other.

SERVICES

  • UX Design
  • UI Design
  • Development
  • Native iOS <
  • Native Android <
  • Backend <

 

Dial a Bottle

SOLUTION

The app allows users to browse and order alcoholic beverages which are delivered same day.

SERVICES

  • UX Design
  • UI Design
  • Development
  • Native iOS <
  • Native Android <
  • Backend <

Park N Fly

SOLUTION

The app allows customers to reserve parking spots at any of the Park N Fly locations across Canada, along with ability to pay, extend stay and gather and redeem rewards points.

SERVICES

  • UX Design
  • UI Design
  • Development
  • Native iOS 
  • Native Android 

Emerald City

EMERALD CITY CONDOS | ELAD

VIRTUAL REALITY & TOUCHSCREEN APP

PROBLEM

The client faced the challenge of enabling their customers to visualize the condos and all the upgrades and layout options available for their unbuilt condos without bearing the cost of building physical demo

…
units

SOLUTION

Using TheRealtyApp solution, TheAppLabb created a 3D touchscreen app and a Virtual Reality App for Oculus Rift and Google Cardboard. Potential buyers walked into the sales office and got an immersive experience of the condo layout using the 3D touchscreen as well as Virtual Reality glasses. The buyers were also able to customize the condos by changing furniture/appliances, wall colour, flooring options, cabinetry etc. The buyers walked away with Google cardboard, which they used to help their family members who did not come to the sales office to experience the condo as well as the customizations made to the unit by the buyer.

BENEFITS

  • Eliminated cost of building physical  demo units
  • Showcased unbuilt condos with immersive 3D & VR experiences to potential buyers
  • Engaged not just the buyer, but their family as well resulting in faster buying process
  • Helped better upsell upgrade options
Read more...

Electrolux and Frigidaire

The iPad app was created to deliver specific product knowledge courses & exams in store to sales reps & staff.

Features
 • Courses
 • Exams
 • Registration
 • iPad Admin
 • Syncing
 • CMS to create & manage courses
 • French version

Technologies
XCODE IOS Development, IOS 4.2

Dell

SOLUTION

‘Play the Service Challenge’ app provides sales agents at Dell Canada a way to compete in a trivia game to improve product knowledge, and boost their motivation via gamification.

BENEFITS

  • Motivates employees to train.
  • Increase in overall sales
…
performance.

PLATFORMS

  • Android

SERVICES

  • UX Design
  • UI Design
  • Android App Development
  • Backend App Development
  • QA
Read more...

Gift Jeenie

Your wish is my command! 

Only if life was that easy. It is now with the Gift Jeenie mobile app.

Do you ever get stuck thinking about what to buy someone? The Gift Jeenie now makes it easy for you to do just that. 

Gift Jeenie is a social gifting app aimed to change the way people send and receive gifts. Using the wish list feature, the tool alerts your loved ones exactly what

…
you want. Gift Jeenie takes the guess work out of gifting. 

Buy the perfect gift everytime! 

Read more...

Reviews

4.5
4 reviews
Sort by

User Research and Design for Brokerage Platform

“They really sought to add value beyond our initial scope rather than being just a service provider.”

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4.5

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Nov. 2018 - Feb. 2019
Project summary: 

TheAppLabb fronted an in-depth market research initiative for a digital real estate app. After interviewing end users to get a sense of their needs, the team developed a comprehensive set of UX/UI designs.

The Reviewer
 
11-50 Employees
 
Canada
CEO, Real Estate Startup
 
Verified
The Review
Feedback summary: 

In addition to informing product development, TheAppLabb’s market research helped create a long-term marketing strategy. Internal stakeholders also praised the team for the quality of their UX/UI designs. While their communication skills could improve, they were committed to providing results.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I’m the CEO of a digital real estate company that’s reinventing the way individuals find their dream homes. We’re focused on working to broker new sales opportunities with real estate developers as well as other high-profile property launches at a fraction of the cost by using technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TheAppLabb? 

We engaged TheAppLabb to reconfigure the frontend of our MVP mobile application, looking at its UI/UX capabilities to facilitate the end user experience. Since we wanted to expand our offering from pre-construction to include rental and resale opportunities, we also needed support with market research.

SOLUTION

What was the scope of their involvement? 

TheAppLabb initially helped us build out and expand our app’s service lines by conducting extensive market research. We needed to understand how to best position our solution to reach the appropriate target audience, which involved defining who our customers were, understanding what mattered to them, and identifying our end users’ pain points during the pre-construction sales process.

In addition to assessing the marketplace, they performed surveys and visited numerous sales offices to meet with property developers. They then presented their findings, detailing their recommendations for product features and UX capabilities. The team went through the same process to design the rental version of our app.

After going over their results, we relied on them to develop a UI design for our app. They created unique UI elements that would help our end users easily navigate the pre-construction transaction process. The final deliverables included an implementation roadmap, workflows, and UX elements for a new preconstruction app as well as assets for a new rental app. 

What is the team composition?  

Their lead UX consultant served as our main point of contact, but we also worked with a few business analysts and designers. There were about 4–5 resources dedicated to our project at any given time.

How did you come to work with TheAppLabb? 

We found them through a referral. One of our board members had mentored the CEO beforehand and felt that it would be a good opportunity for us to work with them.

How much have you invested with them? 

We spent between $25,000–$30,000 in total. 

What is the status of this engagement?

The project lasted from November 2018–February 2019.
 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

TheAppLabb’s user story creation and market research have generated a lot of value beyond the initial scope. We now have a better understanding of who our customers are, which has helped us educate ourselves on some of the marketing we’re doing. Based on their information, we’ve defined our long-term marketing roadmap and are able to visualize our strategy, as well.

As for the UX/UI elements, Our backend team still has to create the service before we implement their deliverables, but we really liked the designs. They created several new features and provided a roadmap, which has helped us coordinate a development pipeline as we expand our solution.

How did TheAppLabb perform from a project management standpoint?

Overall, the documentation, communication cadence, and deliverables were great. However, they could’ve been more transparent during the week-over-week status reporting, and the actual communication was a bit long-winded. The team provided valid information, but having more conclusion-driven reports would’ve been helpful.

What did you find most impressive about them? 

What set them apart was their commitment to going above and beyond. Even when we just gave them a small requirement, they would approach the task by applying their own experiences. They really sought to add value beyond our initial scope rather than being just a service provider.

Besides that, they had an agile team that was equally as adaptable as our own. We’re a startup, so things tend to change quickly, and we need a vendor that can keep up with us. TheAppLabb was able to remain flexible, helping us adjust and set new requirements wherever we saw fit.

Are there any areas they could improve?

While we liked their deliverables, they could’ve improved on some of their verbal communication. I was trying to create a single product team by having our developers and their resources work together consistently. However, we ran into some challenges because I always had to relay their messages to my team rather than them directly speaking to the relevant individual. 

Focusing on how they treat their clients is key if they want to appeal to a mass market. Their current communication style is a bit robotic, which makes them feel more like an outsourced arm rather than an integrated part of our team. By engaging the human aspects of the project, they’d have a better experience relaying challenges, concerns, and week-over-week progress. It’s just one of the small things that one might expect from a larger shop, especially when considering long-term partnerships.

4.5
Overall Score Our team enjoyed working with them, but we weren’t quite getting the small things that we’d expect from a larger shop.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The scheduling was very strong, but their reporting could’ve been more conclusion-driven.
  • 5.0 Cost
    Value / within estimates
    They offered a fair price point for the services they provided.
  • 4.5 Quality
    Service & deliverables
    They met every deadline that they set up.
  • 4.0 NPS
    Willing to refer
    They quality of work was fantastic, but the experience of working with them has room to grow. They should focus on polishing their presentation skills and how they engage the client.

App Dev for Gig Platform

"TheAppLabb provided a service beyond our expectations."

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4.5

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. - Aug. 2014
Project summary: 

TheAppLabb developed a native iOS e-commerce application for a startup. The mobile app connects users to various tasks and services. The team also provided QA services.

The Reviewer
 
1-10 Employees
 
Canada
Co-Founder, Startup
 
Verified
The Review
Feedback summary: 

External and internal feedback was positive. TheAppLabb is a team of personable and hardworking developers. They went above and beyond, delivering an excellent service. They took scope changes in stride, still providing work on time. Expect a transparent and communicative development team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I co-founded a startup. It was a mobile app that facilitates local e-commerce transactions and connects people to various tasks. Those tasks range from tutoring services, maid and food delivery, restaurant reviews, and piano lessons.

If users found opportunities, they would apply, and the person who posted the task would pick whoever they felt was the right fit. After the job is completed, users leave reviews for each other.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TheAppLabb?

We hired TheAppLabb to develop our mobile application.

SOLUTION

What was the scope of their involvement?

My co-founder and I provided the requirements, the use cases, and vision, and then TheAppLabb team provided development and QA services. Their team developed our native iOS mobile application from scratch.

We wanted our own database structure that linked to the app. Their team provided all the work, but we offered our inputs at the final sign off.

What is the team composition?

Our primary contact was Kundan (Founder & CEO, TheAppLabb) who acted as our project manager. Their development team worked onshore and offshore. We also worked with one of their QA leads.

How did you come to work with TheAppLabb?

We were looking for a company close to Toronto. After looking at a variety of options, TheAppLabb came up with an excellent proposal.

How much have you invested with them?

We’ve spent $50,000 CAD (approximately $37,472 USD).

What is the status of this engagement?

We worked with TheAppLabb between January and August 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

TheAppLabb provided a service beyond our expectations. A lot of hard work was put in by their team, and they met every deadline we set. The feedback was phenomenal, and we’re satisfied with what we received.

How did TheAppLabb perform from a project management standpoint?

We were dedicated to making sure the project management services were running smoothly. It was a pleasure to work with TheAppLabb’s accommodating team. A lot of situations went back and forth, and their team worked with us. They became part of our extended team.

They were upfront and approachable, making sure to communicate any challenges or issues. Their team was clear and transparent, which benefitted our business significantly. We knew the project was in good hands with TheAppLabb.

What did you find most impressive about them?

Their work speed and communication style were all impressive.

Are there any areas they could improve?

No, there are none that I can think of.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Their affordable price was another reason we went with their proposal. We received more than what we paid for.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Dev of Prayer Time Platform

“They converted my vision to reality, accomplishing something that three other developers couldn’t.”

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2017 - Jun. 2018
Project summary: 

TheAppLabb developed an iOS, Android, and web app, using various tools to complete the project. They collaborated on UX and design, following pre-existing ideas.

The Reviewer
 
1-10 Employees
 
Toronto, Canada
Hitesh Laxman
Founder, iMosque
 
Verified
The Review
Feedback summary: 

Unlike other firms, TheAppLabb delivered visually-appealing and functional products. Although the communication lacked a bit, they made sure to meet all project requirements. Beta testers enjoy the app, saying it looks good and works well.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of iMosque, a service that provides a congregational prayer calendar for mosques throughout Canada.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TheAppLabb?

If someone wanted to pray at a mosque, they had to either call each mosque or go to their website to find the information. I needed a partner to build an app that would aggregate all that information into one location.

SOLUTION

What was the scope of their involvement?

TheAppLabb started from scratch, building an iOS, Android, and web app. They used MySQL for the backend database to store all the information, Swift for the iOS app, C++ and Java for the Android app, and Ruby on Rails for the web app. We collaborated on the UX and design, iterating numerous versions of the general idea I had. They then built the wireframes and software requirements specifications docs, following my concept.

The app has a database of all the daily prayer times for the mosques that participate in our program. Users can access the app for free and know, within four seconds, where they can pray in congregation.

What is the team composition?

I mainly interact with the project manager, but I work with the developers when we review code.

How did you come to work with TheAppLabb?

This is my fourth attempt at building this app. None of my other partners delivered a viable product. I met TheAppLabb’s owner at a networking event, and they put together a plan for my project, so I hired them.

How much have you invested with them?

I’ve spent around $10,000–$50,000.

What is the status of this engagement?

Phase 1 lasted from February 2017–June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They converted my vision to reality, accomplishing something that three other developers couldn’t. We aren’t live yet because I still want to add a few features, but our beta testers have given generally positive feedback. They can access prayer times all in one spot in a visually-appealing format.

How did TheAppLabb perform from a project management standpoint?

The communication wasn’t perfect, but it met expectations. We had to clearly set goals to avoid scope creep and other issues. We mainly used Jira and phone calls to communicate.

What did you find most impressive about them?

The owner is fantastic and makes sure his clients are happy. He ensured I got what we agreed on.

Are there any areas they could improve?

The project manager quit during the middle of the project, and the transition to the new one was a bit rough. They could’ve been better at more clearly walking us through their process. However, they went out of their way to make sure I was satisfied.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I'd definitely refer them.

Web Dev for Nursing Test App

"They were supportive and respectful of someone not familiar with tech terminology, work, and processes." 

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4.0

Quality: 
4.0
Schedule: 
3.5
Cost: 
3.5
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
May - August 2017
Project summary: 

TheAppLabb built a responsive website that supports practice exams for a nursing licensing exam.

The Reviewer
 
1-10 Employees
 
Toronto, Canada
Nel Coloma-Moya
Founder, MEL Nursing Review
 
Verified
The Review
Feedback summary: 

Responses from beta tests have been encouraging, and the brand is expanding to offer more services to nurses. TheAppLabb ensured that all necessary resources were available for communication and that they clearly explained technical concepts. Customers can expect an understanding, encouraging team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a startup called MEL Nursing Review, with MEL being short for Modular Education Learning. My web app helps practical and registered nurses prepare for the NCLEX (official licensing exam).

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TheAppLabb?

I already had a solution in place, but it didn’t reach the standard I wanted; the concept hadn’t been executed correctly. I wanted a practice test that resembled the experience of the licensing exam as closely as possible.

SOLUTION

What was the scope of their involvement?

While I initially wanted a mobile app, TheAppLabb ended up building a responsive website instead. They took me through the entire process, as I come from the academic world and not the tech world.

The site features three types of exams, and users have to achieve 100% on each before moving on to the next. The final test is closest to the actual licensing exam and uses a similar algorithm.

What is the team composition?

The person I initially coordinated with was nice, knowledgeable, and taught me a lot. Another team member took over the project after everything was built and helped me with troubleshooting and quality control.

How did you come to work with TheAppLabb?

I found them on a list of Top 10 Companies in Toronto for tech development. We considered two other companies, but I felt comfortable with Kundan (Founder and CEO, TheAppLabb) and his crew, including Chetan (Senior Product Manager, TheAppLabb), the programmers, and the UI designer. 

How much have you invested with them?

The initial proposal was $50,000, but there was a $20,000 startup discount. 

What is the status of this engagement?

We worked with TheAppLabb from May until August 2017. It took another year to attach the payment module and get it to work well. We’ve also made some other changes and tweaks.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I haven’t yet launched, but I’ve beta tested with nursing students and received positive feedback. The platform is of excellent quality. Someone who runs a nursing job fair looked at it and was very pleased. I’m planning to open my brand to help nurses address anxiety and find jobs after graduation.

Kundan also suggested that I go to Founder Institute events to learn about the tech and business worlds; it was the best advice I could’ve received. From the first week there, I learned how to pivot toward and incorporate more things into my web app—namely, addressing the job recruitment process. This led me into a full rebrand as I decide how to help students from the time they’re in school preparing for exams to when they’re out looking for a job.

How did TheAppLabb perform from a project management standpoint?

Everyone from the finance person to the UI designer was accessible if I needed to talk. I could request to sit down with any of them, even without an appointment. I’m not sure whether other tech companies would have been this supportive. They answered everything I asked, which I liked because I was constantly unsure of myself.

What did you find most impressive about them?

They were supportive and respectful of someone not familiar with tech terminology, work, and processes. TheAppLabb treated me, an older client not intimately familiar with the tech world, in an exemplary way.

Are there any areas they could improve?

Codifying their processes and giving me something I could review for homework would've been good. It’s difficult to visualize all the steps from signing a proposal until the final delivery. This way, I would've known what things were going to look like, what wireframes were, and so on.

4.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer