Texonica

BACKGROUND

Please describe your company and your position there.

I am the Head of E-Commerce at a E-Commerce Company based in Switzerland. We sell construction and home goods.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Texonica?

We hired Texonica to increase our revenue through Google Ads.

SOLUTION

How did you select this vendor?

After several interviews Texonica stood out regarding their knowledge and interpersonal skills.

Describe the scope of their work in detail.

We offer over 65k products on our store so managing everything is no small task. They were able to manage our feed effectively and are continously helping us to improve our data. We started of slow but after the initial phase and collective collaboration, Texonica was able to help us scale our sales by multiple times. They managed to keep our unrealistically high ROAS of almost 7. The numbers speak for themselves and we have not reached a limit yet.

What was the team composition?

We have a dedicated manager that is very comitted. Kamil, the owner, is also always available and taking part in every meeting and call.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our Sales increased by 5x and a extremly high ROAS of 7 required and achieved as well.

How effective was the workflow between your team and theirs?

Communication is super easy and everything was handled efficiently.

What did you find most impressive about this company?

They are understanding and not pushy. They always listen to our input, but in the end they just deliver results, which is the most important thing. Kamil is a great guy, that knows how to handle clients - there were absolutely 0 problems with Texonica.

Is there any area for improvement or anything that could have been done differently?

Every feedback is accepted by them, so there isn't really something to mention here.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a fitness equipment company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Texonica?

We were looking to take better advantage of our online media platforms for our e-commerce business.

SOLUTION

What was the scope of their involvement?

Texonica has been doing digital marketing and PPC for us. They’ve started the process by analyzing what we’ve done in the past, including our audience and competitors. Consequently, they began to put together a strategy for our specific products to market through a paid plan, including paid search engine marketing and display advertising. After that, they began implementing everything on Facebook, Instagram, and Google.

What was the team composition? 

We work with three members of their team.

How did you come to work with Texonica?

We found them through an online search on Google and Upwork.

How much have you invested in them?

So far, we’ve spent $25,000–$50,000 with them.

What is the status of this engagement?

We started working together in March 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve noticed a significant increase in conversion rates since we started working with them.

How did Texonica perform from a project management standpoint?

Project management is great; they’ve adapted to working with us on Wrike and bring weekly insights to help us increase our key performance metrics. Moreover, they’ve gone beyond expectations in giving us feedback to enhance our campaigns and the user journey of our site.

What did you find most impressive about them?

They’re very passionate about their business and performance. 

Are there any areas they could improve?

Texonica is suited for what we’re looking for, and I can’t think of something they could improve on.

Do you have any advice for potential customers?

Be ready to give them as many best practices as possible to enable them to perform better.

BACKGROUND

Please describe your company and your position there.

I am the CEO of an online resume writing service. I am in charge of the marketing initiatives for our company and making sure that our brand is represented well on the internet.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Texonica?

We were looking to expand our presence online and specifically to create ad campaigns targeting job seekers who were searching for resume services. We hired Texonica to create Google Ad campaigns from their conception. We were very open minded, so Texonica created the campaigns from scratch instead of revising some of the poorly performing ads we have had in the past.

SOLUTION

How did you select Texonica?

We selected Texonica after vetting several other Google Ad experts online. We did our own Google searching as well as reviewed top contractors on Upwork. We were a fan of Texonica because they seemed to strike the appropriate balance between professional experience and cost effectiveness. The initial exploration call was eventually what sold us to get started with Texonica.

Describe the scope of their work in detail.

Only after initial (good) questions were asked about our business did Texonica begin to work on our project. We gave them all of our brand assets, including customer demographics and branding materials in order to give them a foundation to work with. We then shared with them exactly what our goals were (ROAS of at least 4x) and a desired to reach those searching for "online resume services." They created our ads from scratch and then every month we met to improve performance.

What was the team composition?

Me and our marketing director worked closely with 3-4 members of the Texonica team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We saw an immediate success in the performance of the campaigns with many conversions. We were also able to get conversion tracking set up properly with their help and feedback.We continue to see fantastic results for several of our campaigns. Our next goal is scaling our success so we are able to invest more in our ad campaigns.

How effective was the workflow between your team and theirs?

The workflow consisted of monthly meetings at the beginning of the month with email communication in between meetings. This is optimal and I would suggest it for anyone looking to improve an ad campaign.

What did you find most impressive about this company?

What is MOST impressive about Texonica is the sheer level of hard work that the team puts in. These folks go above and beyond, and nothing you request from them seems like a chore. Their email response time is fast, and they are able to take action with diligence immediately after you request it quickly.

Is there any area for improvement or anything that could have been done differently?

Sometimes hard to understand during Zoom calls, but otherwise I really can't explain.

BACKGROUND

Introduce your business and what you do there.

We’re an e-commerce website that sells car accessories and products. We have a branded product, a garbage can that people can use in cars and doubles as a cooler, storage bag, etc. I’m a project manager, implementing new changes on the site, hiring agencies and staffs, and other odd jobs that arise.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Texonica?

We had almost all of our marketing budget in Facebook. It worked for the company, but we wanted to explore other marketing channels. There are also a lot of other companies advertising on Google to advertise similar projects to ours, causing us to lose out on a lot of revenue. Some of our potential customers were searching for us on Google and seeing ads for competitors’ products, so we wanted to run Google Ads.

SOLUTION

What was the scope of their involvement?

They came up with a lot of the strategy and executed on the ads. We developed the content ourselves.

What is the team composition?

We worked with a few people, including Kamilr (Google Ads Strategist) and Magda (SEM Strategist), who coordinated small tasks and provided weekly results of our google campaigns. There was also one more strategic resource and another Google reporting resource.

How did you come to work with Texonica?

They responded to an ad we posted. After going over our situation,

How much have you invested with them?

We’ve spent a bit more than $50,000 CAD (approximately $39,000 USD).

What is the status of this engagement?

We worked together from August 2021 – March 2022. We’re closing the google account but may resume with them later on.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? r

They submitted weekly reports to us. Sometimes we’d have a few requests in terms of remarketing campaigns, and Texonica would launch them. We’d get an expense, revenue, ROAS, and CPC metrics every week. This allowed us to continuously evaluate our performance. They also broke metrics down between branded and non-branded campaigns.

These campaigns were very profitable.

How did Texonica perform from a project management standpoint?

They performed very well, sending reports and having meetings on certain days every week. It was very structured. They stuck to whatever we reported our budget was. While they provided their own budget recommendations and pace, they stuck to whatever we decided in the end.

They used Google Analytics, but there were no other management tools. Communication took place over email, phone, and Zoom.

What did you find most impressive about them?

This is the first Google Ads agency I’ve worked with, but we’ve worked with other agencies on different platforms, and Texonica was really good at communicating and working with our wants. They worked with us to find ways to implement what we wanted, while also being transparent about potential drawbacks and benefits. If we wanted to scale up a lot, they were open about how that would impact the campaigns.

Are there any areas they could improve?

They were pretty good. I can’t think of any big improvements. They were easy to work with.

Do you have any advice for potential customers?

They were pretty engaging, so be open about what you want. They’ll work with you to implement your requests.

BACKGROUND

Please describe your company and your position there.

Im the owner of a small business digital marketing firm specialized in PPC and Website Design.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Texonica?

We were looking to improve on a client's campaign but were stuck on the next steps to improve it. We looked around for many different auditors but most of them gave the same generic advice that you read on the internet. We hired Texonica to perform an Audit of the Google Ads account.

SOLUTION

How did you select this vendor?

They offered a free introductory consultation to assist me to review the account, and I was impressed with their fundamental advice and decided to use their services.

Describe the scope of their work in detail.

We hopped on a screen share session after the initial meeting and discussed through the complete process of account updates as well as some unique methods that I wasn't aware of yet.

What was the team composition?

I worked closely with an individual from their team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are still waiting to see a direct result as we had a situation happen on our end where we haven't been able to fully test the modifications.

How effective was the workflow between your team and theirs?

Very effective, we had quick communication through a messaging channel.

What did you find most impressive about this company?

Their commitment to quality was what really impressed me the most. After receiving the same service from many different companies, they were able to stand out based on their knowledge, attention to detail, and quality of work.

Is there any area for improvement or anything that could have been done differently?

Everything was very smoothly done.

BACKGROUND

Please describe your company and your position there.

I am the marketing director for an online SaaS that is focused on selling to other businesses. We have a global audience.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Texonica, and what were your goals?

We've been interested in streamlining our online advertising into a more effective model. Ideally we would like to reduce cost per click and increase conversion rates/ROI.

SOLUTION

How did you select this vendor and what were the deciding factors?

We interviewed over 20 different top rated SEM and PPC marketing firms. Kamil and his team at Texonica really impressed us from the beginning and were the most knowledgeable. They had a well researched game plan ready to put in place.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

We began with a discovery phase as Texonica reviewed our current campaigns and identified areas that could be improved. This expanded past just our PPC campaigns and the Texonica team performed a deep review of our website and landing page setup.

From there, they completely revamped our PPC campaigns using a new structure which quickly outperformed our previous marketing strategy. Texonica continues to optimize and make adjustments to our campaigns as needed so we can maintain a healthy ROI and effectively target new cusotmers.

How many people from the vendor's team worked with you, and what were their positions?

We've been working with a team of 5 from Texonica, including Kamil overseeing the project and Magda, our Google Ads Strategist wizard.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since working with Texonica, our ROI is up over 300% and cost per click is down over 50%. We're able to apply our previous marketing budget with greater reach and are getting significantly more quality leads than our previous strategies. Our ads are also performing more competitively against competitors, which had previously outranked us.

Describe their project management style, including communication tools and timeliness.

Working with Texonica has been a very organized process from the start. They had a few questionnaires for us to fill out, but everything was very concise and the team was helping during this process. Communication has been very quick by email, I can get a reply anytime of the day from the team.

What did you find most impressive or unique about this company?

We've noticed Texonica has been attentive to detail and has taken our initial concerns into consideration as well. The team has been very responsive to our questions and emails.

Are there any areas for improvement or something they could have done differently?

Everything has been great so far. The entire process has been smooth for us.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager for a law firm that’s in multiple states.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Texonica?

My main problem as a marketing manager is that I don’t have time to be inside the Google account. Even though I have to sit at it, it just wasn’t my level of expertise, so I needed someone to manage our Google account and paid advertising.

SOLUTION

What was the scope of their involvement?

We started by getting on a call with them and talked about expectations and the scope of work. They sent a proposal and after agreeing to it, I had to fill out a couple of questionnaires giving them access to the Google Ads and Google Analytics accounts. Texonica initially created content for our landing page, and now they give us ideas on how to optimize it.

They’ve been in communication with me since then, telling me what they’re doing and where they’re at in the project. They send me weekly reports and they’re always available to help and answer my questions.

What is the team composition?

I work closely with Kamil (Google Ads Strategist) and Magda (SEM Strategist).

How did you come to work with Texonica?

I originally found them through Upwork, when I was looking for companies to work with on there. I got their information, checked them out, and decided to call them.

How much have you invested with them?

We spend about $1,000 a month.

What is the status of this engagement?

Our ongoing partnership started in February 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The only metrics that we care about are the quality of the leads we’re getting, and how frequently we get those leads. I think they’ve really helped us decrease our CPA (Cost Per Acquisition) and increase our lead volume to get better quality leads. My experience with them has been A1, and I will continue to use them — I highly recommend Texonica because they’re awesome and they’re made up of great people.

How did Texonica perform from a project management standpoint?

Their approach to project management is really simple. I’m sure they have tools for other companies to work with, but I just requested that we communicate via Skype because it would be easy for me.

What did you find most impressive about them?

What distinguishes them is the fact that they really know how to run Google Ads. They really know their stuff when it comes to PPC, and they’re doing things for me that I didn’t even think were possible with Google Ads — and the results have been amazing.

When I engaged with Texonica, they really impressed me by sending me a detailed audit, which other companies we’ve engaged with didn’t really do. They really took the time to find out what was going on by looking at the account to see what they can do to give us a game plan for better optimization.

Are there any areas they could improve?

So far, I have no complaints.

Do you have any advice for potential customers?

I would advise them to be serious and not waste Texonica’s time because they’re a very serious company. Before they engage with them, they should think about whether this is something that they want, because Texonica really puts everything into making sure you get the most out of them, as well as the best results.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Loft Design Company, an e-commerce retailer I started in 2017. We import, market, and resell furniture in the Canadian market. We currently have a single product line of cabinets, which started out as a proof of concept (POC). We built a working model and then expanded to a wider product offering and selection.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Texonica?

I was hoping to increase traffic, conversion, and exposure. In 2017, Loft was just something I made up. I created the company, brand, and marketing materials, but no one had any way of finding out what Loft was.

Before I started working with Texonica, my organic rankings weren’t strong enough to drive traffic volume to support a growing business. I needed help driving traffic and exposure to my site to increase the potential of converting and selling.

SOLUTION

What was the scope of their involvement?

Texonica focuses purely on PPC advertising, which includes Facebook advertising, Google Analytics, and Google Shopping. They set up my Google Analytics so that it reads correct data between Facebook pixels, Google pixels, and Google Ads. The team creates all of my PPC ads, and they run A/B testing on them. They manage and run that portion; I oversee it and provide the base content.

Initially, Texonica did a deep and thorough analysis of the business. It was similar to a  Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis, but it included other questions about the profile of the company and our competitors. We wanted to understand the outward image we were portraying and how we’d create consistent online advertising in line with our brand. That was all with the goal of driving PPC traffic and generating e-commerce conversion.

When we saw that the original scope wasn’t working, Texonica and Kamil (Google Ads Strategist), in particular, really went out of their way to get things moving and rolling in the right direction — beyond the scope of what I would consider PPC. They began by analyzing my site speed and trust factors. They also created other content, such as assembly videos and customer reviews. Driving a lot of that has definitely helped. They helped me look at how the website was set up, why conversions dropped off at certain points, and where and why customers were lost. It was more like a website and store analysis. 

When I say they went beyond the PPC, I mean that I worked hand-in-hand with them to develop email campaigns during Black Friday and Boxing Day periods, which is the peak season for my type of furniture product. Kamil brainstormed and generated ideas and strategies with me on how to grow the business beyond the PPC. I could bounce ideas off of him, which was massive.

Texonica also assists me with content writing. They create a lot of creative content by using GIFs and HTML5 files as advertisements for Facebook and Google. Then, I simply approve the content. I have to give them the credit, since I have been very poor in providing them with content. Texonica made the most out of what I gave them. They gave me a lot of recommendations but I have not implemented them yet. I would like to implement some of them, but I just don’t have the time. They did a lot of things beyond the original scope, and I really value them for that.

What is the team composition?

Up until recently, Kamil was my main point of contact. On our last update, they brought in someone to run my ads, create campaigns, and manage Google Ads. I also work with Mikolaj (Ads Magician) on website analytics. He provides feedback on how we can improve the website conversion and lets us know if there are any risks or drop-offs.

How did you come to work with Texonica?

I initially worked with another firm that I found through Clutch, but it did not work well, so I used the site to look for a few PPC management firms. I spoke with a number of the top-rated firms based in Vancouver and Toronto. I hired one of them, but after 10 months, I was really unhappy with what they had done. They burned through my PPC ad spent and gave me no improvements or thoughtful analyses. Their work was really poor, but that isn’t a reflection on Clutch at all, as I still use the site for reference. When I switched to Kamil and Texonica, it was like night and day. I didn’t know that that would be the case when I switched.

After my poor experience, I didn’t want to hire another agency because I wanted to go for a more economic option. I just wanted to hire a single contractor whom I could manage directly. I had set up a call with 3–4 individuals and agencies before finding and interviewing Kamil through Upwork. He was above my budget, but he really impressed me with his technical know-how. He was able to immediately spot issues and talk at a strategic level. Since I was willing to spend more than what I’d budgeted at the time, I basically took a risk.

How much have you invested in them?

We spent just over $70,000 in 2020. The year prior, it was $20,000.

What is the status of this engagement?

I started working with them in September 2019, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Texonica has had a huge impact on my company. When we started, the business was really struggling. Most of their impact is reflected in my sales. Our gross sales were just over $100,000 in 2018 and $200,000 in 2019. We were just breaking even when we were with our previous agency. However, when I hired Kamil in October 2019, our sales spiked and jumped significantly. I immediately had my biggest sales month. Since working with Texonica, I have continued to have my biggest sales months and quarters, especially in 2020.

One of the four channels I sell through is Shopify, and Texonica’s work drives traffic and potential customers to my site. I manage separate campaigns on Amazon and Wayfair. In 2018, average sales on Shopify were just under $4,000 gross per month. In 2019, up until September when I was using the other agency, my average sales per month were $4,080.

When I started using Kamil, the average sales per month were $12,465. The average sales on Shopify from January–October 2020 were $25,600 per month. However, since November and December are the biggest months due to the Black Friday and Boxing Day campaigns, that number could be a bit skewed up.

How did Texonica perform from a project management standpoint?

It’s been great and very clear. If anything, I’ve been the bottleneck and unable to deliver everything that they ask for. I have given them very scarce resources to work with, and they are always requesting content, additional new creatives, and asking for different updates. 

I have been in less communication with Kamil over the last 10 months, but that is because I’m not solely dedicated to Loft; I split my time between two businesses. One of my business strategies is now moving to other products, which has been a bit of a challenge. However, Kamil keeps pushing me on that, because it would give him more opportunity to cross-sell products, improve some of the sales statistics, and get a better ROI on the ads. I’m confident that I could get the full ROI out of them if I could give them more to work with. However, the issue isn’t that they’re not delivering.
 
What did you find most impressive about them?

They’re all very capable. I recently met with the other team members for the first time, and something I like about them is that they’re honest and genuine. They give me that feeling and sense because when I pose difficult or challenging questions to them, I don’t get sugar-coated answers. I get matter-of-fact and direct answers, even if they may not necessarily be positive, and I like that.

Are there any areas they could improve?

Kamil is also quite direct, and some people may not like that. However, I like it a lot because he is trying to drive improvements and get the most out of the investment.

Do you have any advice for potential customers?

I would advise them to do exactly what I haven’t been able to do, which is to provide them with resources to develop more creative content. They can work with that and optimize it.

Also, be ready to invest. The scope was PPC, but we had a lot of conversations. Initially, we couldn’t figure out why the PPC ads weren’t working, so we began going beyond the scope. I don’t know if that would be the case with everyone, but it has certainly been my experience.

BACKGROUND

Introduce your business and what you do there.

I’m the CMO at MARQ Labs, and we’re a global beauty business that manufactures and markets our own brands as well as the manufactured products of other brands.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Texonica?

We’ve been running Google Ads for about six years. As we were scaling, getting into new countries, and launching new websites, we noticed that the complexity of the ad structures and campaigns was getting a bit too far out of our reach.

We needed someone to come in and create a new strategy for how we move forward. We wanted to generate better conversions, better tracking, and better insights that we could turn into actionable items for our website and overall strategy. 

SOLUTION

What was the scope of their involvement?

In the beginning, Texonica did a complete audit of our current structure and setup. They looked through things that were optimized and other things that could be optimized. Then, they rolled out a strategy for our day-to-day ads.

Now, they do creative updates and keyword targeting to create a more effective sales funnel while also monitoring and tracking conversions. The team works on creative concepts and gives us ideas on what new features can be added to the site. They’ve also set up our global Google Shopping page.

What is the team composition?

We’ve worked with Kamil (Google Ad strategist), an account manager, and another person who’s actively tweaking our campaigns and updating things on a day-to-day basis. 

How did you come to work with Texonica?

I put a job ad up, and they were the best applicant. I had a call with Kamil, and he wasn’t afraid to say what was wrong with the campaigns, so we had a truly collaborative conversation.

How much have you invested with them?

Over the past months, we’ve spent around €10,000 ($11,900 USD). 

What is the status of this engagement?

We started working with them in July 2020, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since we’re working on Google Ads, measuring success is straightforward. We can see what the return is on every dollar we spend. We’ve seen great improvements on that side while also scaling to get more customers and increasing our budget. That’s generally the hardest thing to do, but they’re instrumental in helping us work with these complicated structures.

Another way to measure success is getting more repeat customers or customers who come back again and again. We’ve been seeing that on Google Analytics. We’ve also had a stronger brand presence. 

How did Texonica perform from a project management standpoint?

I feel truly confident in their abilities. I’m not a good micromanager, so I like that I can trust them to do their job and stay on top of it. It’s very rare that I need to pick them up on anything. It’s always nice to have this out-of-the-box service. We use email to communicate. 

What did you find most impressive about them?

Working in digital advertising is really technical. They have a strong technical knowledge, and that has been helpful. I trust them to execute their tasks well and guide us to the best practices.

Are there any areas they could improve?

No, there aren’t. Their work has all been pretty good, and there’s nothing worth calling out. 

Do you have any advice for potential customers?

I’ll tell customers to work with Texonica. They make life easy, and they’re highly skilled. More and more people are added to our account, which gives me more confidence that they’re able to achieve results. Given that, if I were a potential customer, I wouldn’t really hesitate too long.

BACKGROUND

Please describe your company and your position there.

I am the company owner/director. We specialise in flue and ducting systems with all ancillary services that come with this part of the construction industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Texonica?

We wanted to reach the decision-makers online within our industry. Our projects range from domestic, commercial and industrial including government work so we needed to appeal to all of the above.

What were your goals for this project?

We wanted to increase our reach to the right people and financial turnover.

SOLUTION

How did you select Texonica?

Our sister company was unhappy with the service and expense provided by a company who were carrying out a similar service to Texonica.

Whilst researching trustworthy proven companies online we came across Texonica, my business partner set up a meeting with Kamil who provided him with some quality advice and information on what we should be expecting and achieving.

I thought it would be wise to test out Texonica for our needs after his feedback.

Describe the scope of their work in detail.

Texonica provide us with the following,

• Strategy and how we can work together to maximise what we are hoping to achieve.
• Creative media for our online ads
• Comprehensive weekly reports on how we are doing with ideas on improvements.

My role was to supply Texonica with any relevant information for our advertising campaigns. Texonica is responsible for all of our online advertising and strategy.

What was the team composition?

Original discussions were with Kamil up until recently where we seem to have a new account manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We noticed almost immediately that our online presents were increased. It's hard to gauge vs sales but we did notice our turnover increase YOY after Texonica were involved with our online advertising strategy.

Our weekly reports provide us with relevant information on increased impressions, clicks etc that generally improve. We seem to be reaching our target markets with the quality calls and emails we have received.

How effective was the workflow between your team and theirs?

Communication has always been excellent and thorough. Texonica is always quick to respond to emails with answers to any questions we may have. They are supportive of any new campaigns that we may want to try with quality feedback.

What did you find most impressive about this company?

Communication has always been excellent. It was very easy in our initial meetings to set up campaigns and goals. Almost immediately we noticed our clicks and calls increase along with turnover.

Texonica vs other vendors we have worked with maintain their dedication, I have noticed with all other vendors that once you have signed up you seem to be left by the wayside until you have a complaint.

Are there any areas for improvement?

Not so far