Testing4Success

BACKGROUND

Please describe your company and your position there.

I lead the digital product and engineering side of a DTC coffee alternative company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Testing4Success?

We wanted to rapidly launch an improved experience for our customers. Because of the short timeline, and workload, we needed peace-of-mind that the work we were doing did not introduce regressions for our customers, and instead improved the experience for them.

SOLUTION

How did you select this vendor and what were the deciding factors?

A former colleague recommended them.

Describe the project in detail and walk through the stages of the project.

They were giving a broad overview of the feature we were launching and the expected behavior, and their team translated that into explicit testing scenarios which they tested, and documented for us across a myriad of devices.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with the Head of QA, and indirectly with 2 or 3 of their software testers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Fast, efficient, and with great communication. I can't see how it could have gone any easier :)

How effective was the workflow between your team and theirs?

Very simple and efficient. As we only needed to communicate with the Head of QA, communication was easy. Their team worked quickly, and their documentation was thorough.

What did you find most impressive or unique about this company?

Peace-of-mind, with ease of communication. Very little was required on my end to gain such value.

Are there any areas for improvement or something they could have done differently?

Not at this time!

BACKGROUND

Please describe your company and your position there.

I am the Director of Development for Inspire, a health social network site, specializing in rare diseases and cancers but is a place for all. We foster an environment where everyone feels comfortable and safe opening up about personal health experiences.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Testing4Success?

Developing our iOS App companion to our website was a significant endeavor. We retained Testing4Success to help ensure that our first app was of the highest quality so that it would provide our members with a positive experience.

What were your goals for this project?

Our goals for Testing4Success was to thoroughly test all features through a manual process.

SOLUTION

How did you select Testing4Success?

Testing4Success was highly recommended to us through InputLogic, our iOS development contractor.

Describe the project in detail.

I was the technical development manager responsible for coordinating the development of the app with our contractor as well as ensuring the quality of releases delivered. The team used multiple mobile devices and found many critical issues which needed to be resolved.

In general, they followed a written QA test plan, but went above and beyond to cover use cases and edge cases which were not yet defined. During sprints, the team would provide QA for tickets developed during that sprint.

What was the team composition?

We employed 1 to 2 Testing4Success engineers during this time frame.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Testing4Success found important issues which if we had deployed without finding these issues, it would have impacted our member's experience. As a result, our iOS app received an initial 5 star review in the apple store.

How effective was the workflow between your team and theirs?

We use Jira, so the Testing4Success team acted upon tickets once moved to the QA status. They entered Jira bugs for issues found. I communicated with Jon via email and comments on tickets.

What did you find most impressive about this company?

The attention to detail which Testing4Success exhibited was awesome. They went above and beyond to test edge cases and use cases which we had not thought of.

Are there any areas for improvement?

There are no areas of improvement that I can thing of at this time.

BACKGROUND

Please describe your company and your position there.

I am the Lead Quality Assurance Engineer for the software development team at Dosh. Dosh builds a consumer facing mobile app that helps connect merchants with customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Testing4Success?

Testing4Success was hired to assist the Dosh engineering team with test case creation, manually testing new software features, regression testing, and developing automated test suites.

What were your goals for this project?

The development of the Dosh app is an ongoing project. The main goal of the project is to build scale by increasing the number of merchants and users on the platform. More specific to the expectations of Testing4Success, they play a vital role in helping Dosh achieve a high-quality experience for users.

SOLUTION

How did you select Testing4Success?

They were chosen based on their reputation.

Describe the project in detail.

Dosh builds a consumer facing mobile app that helps connect merchants with customers. The development cadence runs on two-week sprints in which Testing4Success was integral in authoring new test cases, verifying new features, documenting defects, confirming the resolution of bugs, and regression testing.

What was the team composition?

The Testing4Sucess team comprised of three QA engineers that interacted directly with a Dosh QA lead as well as roughly 10 Dosh developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

As mentioned previously, the Dosh project is ongoing but ultimately could be deemed an ongoing success. Testing4Success helped Dosh consistently release over 100 iOS and Android app versions and that number continues to grow. Out of those 100+ releases, there were no show-stopping bugs that made it into a production build that would have led to lost revenue for Dosh. Additionally, the Dosh project grew in scope as new products were developed. These include: many internal tools, a partner mobile SDK, a web SDK, and more. Testing4Success was always willing to take on additional testing responsibilities and brought the same level of dedication and quality to each product.

How effective was the workflow between your team and theirs?

The workflow is extremely effective. Testing4Success engineers communicate clearly and are responsive during defined work hours. After priorities are defined, the team is self-sufficient and reliably completes tasks on schedule.

What did you find most impressive about this company?

The dedication to quality, reliability of each team member, effectiveness of their work, and the ability to seek out solutions without the need of being explicitly directed is what I continually find impressive about Testing4Sucess. I am happy to work along side them

Are there any areas for improvement?

Keep up the great work!

BACKGROUND

Please describe your company and your position there.

CEO/CFO of a boutique ad agency, providing digital advertising and marketing solutions for local and global companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Testing4Success?

We have been using T4S for over six years on a variety of projects, spanning from simple cross-browser testing on smaller web sites, to testing functionality on in depth, database driven applications.

What were your goals for this project?

Quality. Quality. Quality

SOLUTION

How did you select Testing4Success?

After interviewing several QA companies, T4S seemed to best fit our needs. We decided to try a project or two to test them out. Almost seven years later, they are still our go-to company.

Describe the project in detail.

Over the years, T4S has provided QA services for a variety of projects. Their testing has included cross-browser functionality on desktop, mobile and tablets, as well as functional testing based upon project needs. As technology has evolved, so have T4S's services. No matter our request, they are at the ready, performing consistent, high-quality testing services.

What was the team composition?

The team has varied depending on our needs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have had continuous successes spanning a multitude of projects over many years.

How effective was the workflow between your team and theirs?

We have established team collaboration processes using Jira.

What did you find most impressive about this company?

No matter the request, T4S will provide the quality testing services we need at a reasonable price.

Are there any areas for improvement?

None.