Houston Creative Branding Agency

We're a branding, design and strategic marketing studio located at Market Street, in The Woodlands, TX. 
We use our powers (for good) to help your business/product/people--sound, look, sell, and smell better. 
Our mantra? MAKE EVERY BRAND EXPERIENCE AN IMPRESSIVE ONE.

Our goal, whether we’re working with Fortune 100s or micro-sized start-ups, is always the same: to help our clients create positive customer experiences with their clients in ways that better the bottom line.

 
$5,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2009
Show all +
The Woodlands, TX
headquarters
  • 9595 Six Pines Drive, Suite 6235
    The Woodlands, TX 77380
    United States

Reviews

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Website Management for Marketing Firm

"They had very poor customer service & unprofessional people to work with."

Quality: 
3.0
Schedule: 
0.5
Cost: 
5.0
Willing to refer: 
0.5
The Project
 
Confidential
 
Mar. 2016 - Sept. 2019
Project summary: 

Test Monki provided branding, website design, and website management services for a marketing company. 

The Reviewer
 
51-200 Employees
 
Houston, TX
Chelsea Scott
Marketing Director, Kingham Dalton Wilson, Ltd.
 
Verified
The Review
Feedback summary: 

While the website originally performed well, but the platform ultimately needed more updates that came at a premium. The Test Monki team is skilled at development but could stand improvement in customer service aspects. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

KDW Marketing Director

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Test Monki?

Branding, Website Design & website management

What were your goals for this project?

To make our website look as best as possible.

SOLUTION

How did you select this vendor?

From a business reference.

Describe the project in detail.

To design our website the way we needed it & be able to keep it up to date.

What was the team composition?

we were told that Brad or his team would support us and they did not.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The website turned out very good initiall but the updates to maintain it was a rip off. They would charge us so much money for a simple fix to the website. (for example: removing and adding employees to our team page...we paid them $700 or more for that).

How effective was the workflow between your team and theirs?

Not very effective. Test Monki would get defensive if we did not like what they did. They even made a video for us and he would not give me the proper files in order for me to edit the video on my own (we hired them to create an initial video and then we wanted it to where we could edit the video ourselves and when it came time to edit, Brad was not organized with the files in the video). They had very poor customer service & unprofessional people to work with.

What did you find most impressive about this company?

Nothing to be impressed by.

Are there any areas for improvement?

Yes. Not to argue with their customers, when asked for something by a customer they make it sound like an inconvenience to them.

0.5
Overall Score
  • 0.5 Scheduling
    ON TIME / DEADLINES
    Terrible
  • 5.0 Cost
    Value / within estimates
    Outrageous for simple fixes that we should have been able to do ourselves but were told we couldn't manage our own website.
  • 3.0 Quality
    Service & deliverables
    Decent quality. Horrible customer service.
  • 0.5 NPS
    Willing to refer
    VERY Unlikely. Not pleasant people to work with. They care more about their pride than their customers.