Terasol Technologies

BACKGROUND

Please describe your company and your position there.

I am the founder and creative director at Toraan Design. We are a UK based Jewellery manufacturing company with a store in London and Delhi and e-commerce channel that ships products worldwide. For more information, please visit - www.toraan.com

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Terasol Technologies?

We hired Terasol to create a new website and mobile app with enhanced features due to growing demand.

What were your goals for this project?

Primarily to design and an elegant e-commerce website with enhanced e-commerce features.

SOLUTION

How did you select this vendor?

After speaking to quite a few vendors in UK and in India, I found Pratik's approach to be very clear and goal-oriented. He came up with a plan and thorough cost analysis and defined a clear scope of the project that sometime is hard to do.

I was also looking for a firm with a robust maintenance plan post go-live of the website and Terasol came up with a plan that included full support. And I can now say, that every promise they made was fulfilled.

Describe the project and the services they provided in detail.

I got in touch with Pratik from Terasol Technologies to support the build of my e-commerce website and mobile app earlier this year. From the very beginning, the team was quite supportive and patient in helping me finalise the design of my website.

After this was done, they set a timeline to complete the whole project and stated details of the stabilisation period/support once the website was live. Not only did they meet the deadline, but also provide excellent support during the initial teething issues I had.

Sanjay as the main lead on this project was excellent, and extremely dedicated to create a website that I had envisioned. I highly recommend this firm, as they are true to their work and an absolute delight to work with.

What was the team composition?

I initially finalised the terms of the project with Pratik and later on was assigned Sanjay as the lead for this project. I mostly dealt with him for all issues and updates, but they have a sound team of technical people and web designers which clearly showed in the quality of the work that was delivered

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It has given a whole new brand image to our company and enhanced features on the website help us do more with our growing e-commerce base

How was project management arranged and how effective was it?

we had a call twice/thrice a week initially while finalising the design and look of the website and towards finalisation of the website- daily video calls with the project manager discussing every aspect of the website were organised. Lastly and the most important, series of hand over and support calls after the website was live

What did you find most impressive about this company?

Clarity and expertise in what they do. They demonstrate professionalism and patience while working with clients and detailed planning and communication.

Are there any areas for improvement?

I can't think of any