Teqqed

BACKGROUND

Please describe your company and your position there.

I own Ohana Moments, a unique flower company specializing in unique floral gifts.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TEQQED?

We hired TEQQED to help with our website which desperately needed help. Before hiring TEQQED, we had attempted to build our own site with Wix. It wasn't long before we realized we needed a real professional and hired someone locally who promised the world.

It didn't pan out at all and we thought the website will just have to stay as is after all these attempts and money not well spent. The site was not user friendly and an eye sore and we felt that we lost a lot of trust from potential customers.

What were your goals for this project?

We wanted a whole new website look and design. To be easy on the eyes but most importantly have the ordering process streamlined and more intuitive to make the process easier for customers. We needed help with the details, making certain customizable options work as well as SEO and such.

SOLUTION

How did you select this vendor?

After going through a rough time with the previous vendor hired to help with the website design we really were not even thinking of going through the process again.

Luckily we ran into TEQQED and decided to just inquire about services and pricing. Tim helped us out right away and answered every singly question we had clearly and in a way we could understand. It was clear from the beginning that he was extremely knowledgable and most important of all, honest regarding what we need for our project.

After a quick conversation, my partner and I decided TEQQED was the the way to go and we are so happy with our decision.

Describe the project and the services they provided in detail.

TEQQED completely redesigned our website and made it look modern and beautiful. Not only was the website given a makeover, they were able to simplify the ordering process making it so easy and intuitive for our customers to order and customize our products.

TEQQED was able to listen to our concerns and what we would like to have our website look like and they knocked it out of the park. They were able to make beautiful color swatches for our products as well as figure out a great way to customize and add extras to products.

The process was very easy as well. As this is our first business, theyre advice and guidance was invaluable. They would let us know what was needed on our end and even was able to give us pointers! It really felt like they went over and beyond for us. They understood we are not tech savvy and this is all a new process of us and made it easy.

What was the team composition?

We had our main point of contact Tim who was always available and very responsive to all our questions and concerns. We also had an amazing designer on the team who was responsible for making sure the site was as beautiful as it was functional.

I also believe there was a Shopify coder. All of them worked wonderful as a time and the communication was wonderful. We were all on the same chat group and responses were always quick.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The website is a night and day difference. Thanks to TEQQED, our website looks professional, clean, modern and most importantly easy and intuitive to use for all our customers. The website is now 100% functional which it wasn't before.

How was project management arranged and how effective was it?

Project management was amazing, smooth and easy. Tim at TEQQED was very good at listing what was needed from us and even gave advice on how to get certain things done.

We communicated through WhatsApp and Skype through out the whole project. Even though we are located in the States and TEQQED is overseas we did not run into any issues communicating at all and the time difference had no impact for us. After going through 2 previous agencies for help, I can say that TEQQED got it all right!

What did you find most impressive about this company?

We were always so impressed by how easy to contact TEQQED was and how responsive Tim was. We had direct contact at all times and the communication was wonderful. We always had a fast response to any question we had and everything was clearly explained to us regarding the whole process.

I was also impressed that the company gave me options when it came to the redesign. They were able to design a tentative product page to get our input and once it was approved the process moved quickly!

Are there any areas for improvement?

I can't think up of anything. TEQQED really did save the day for us. After two previous horrible experiences they were a blessing. Customer service was wonderful, communication was amazing, pricing was very fair and we will be using TEQQED for all our business needs.

BACKGROUND

Introduce your business and what you do there.

We are a logistics and delivery company. We're in the process of designing an application that allows beachgoers to find beaches and services in areas they visit. I'm the owner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TEQQED?

We hired TEQQED to help build the app.

SOLUTION

What was the scope of their involvement?

They did everything from scratch. I went to them with an idea to build an outdoor WIFI proposal for the Bahamas. As a side effect of that idea, I came up with this app. They designed a logo, put together a landing page to attract subscribers, filled out the backend APIs and management system, and created the frontend application that will appear in app stores. We started on the Apple Store, but we will port over to Android next year.

We're integrating payment systems, and the backend system is very clever. As I add new beaches and new vendors, we can port those changes through backend APIs without any major changes to the frontend. They have contacts in some of the countries we want to expand into, and they're willing to leverage those connections after we launch.

What is the team composition?

I interact with a project manager and a team of at least two or three developers. My main point of contact is the project manager, but I also have some contact with the owner.

How did you come to work with TEQQED?

I looked for a developer on Upwork, and they were a suggested vendor. Based on their reaction to my ideas, I knew they were a good team. They had a vested interest in what I wanted to do, and they provided suggestions for things outside of their scope. They validated my initial strategy, which spoke volumes.

How much have you invested with them?

We've spent about $20,000 so far. By the end of the year, that number will be closer to $25,000.

What is the status of this engagement?

We started working together in February 2019. The work is ongoing, and we hope to launch in the App Store within a couple of weeks. After that, we will work on the Android version.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They're very good designers. We've worked through a lot of things with them, and the app is still very much an MVP. Once we vet the proof of concept, we'll add more features to it. We're very happy with the product so far.

How did TEQQED perform from a project management standpoint?

We had weekly or bi-weekly meetings. I gave some suggestions, and we moved on from there. Their suggestions were much better than anything I could have come up with on my own. They're in a different time zone, but they're very responsive, and they make themselves available. Most of our communication is through email, Slack, or Google Hangouts.

What did you find most impressive about them?

They're passionate about the project, and they're genuinely invested in our success.

Are there any areas they could improve?

They would benefit from an English-speaking copywriter. Some things don't translate well, and an American English speaker would help clarify some of the idioms that get mixed up.

Do you have any advice for potential customers?

I would recommend them to anyone, and my only advice is to hire them.