Teqqed

BACKGROUND

Please describe your company and your position there.

I’m Leo Tjerkstra, owner and CEO of Tools4sign. We sell software, supplies and tools for the graphical industry through digital channels. The main one being our website tools4sign.nl.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TEQQED?

There was a need for new features and optimization of the current website.

What were your goals for this project?

We also wanted to increase our rankings in search engines on high-volume keywords. That’s where teqqed came in.

SOLUTION

How did you select this vendor?

I once worked at the same employer as the owner of teqqed. We kept in touch and once I decided to start my own business we started working together.

Describe the project in detail.

There were several improvements teqqed pointed out to us that would be low effort, high impact. So that also meant that the cost would be low and the ROI of the updates would more likely be high.

We decided to work on speed, a live chat option, structural changes (menu/navigation) and some minor fixes on product and product overview pages. Once I saw results we just listed as much as we thought would make sense and implement them one by one. So far the results have been amazing.

What was the team composition?

I mainly communicate with Tim, but Sofia and Iryna are slowly taking over the communication and user experience part. Arsalan and Alexander typically do the technical tasks.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Speed went up, rankings went up, traffic went up, sales went up. Basically everything went up. So I couldn’t be happier. Still some work to be done but the initial results are excellent.

How effective was the workflow between your team and theirs?

Pretty lean. We typically use whatever is convenient on our end. But when it comes to listing and tracking tasks we were recommended Trello. Low learning curve and it has everything we need at this point to manage both tasks and people.

What did you find most impressive about this company?

Effectiveness and efficiency. I also like that they don’t just do whatever I ask but instead provide better solutions.

Are there any areas for improvement?

Not much at this point. Perhaps a bit more frequent invoicing.

BACKGROUND

Please describe your company and your position there.

My company name is D-tails and I’m the founder and CEO. We sell pet products to consumers and pet stores throughout Europe from our ecommerce platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TEQQED, and what were your goals?

We’d been struggling with downtime and performance issues for several years. The first bigger tasks were to resolve these issues. From there we started implementing other improvements of which the goal was to increase the user experience and with that the conversion rate.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our previous agency was unable to handle some of our requests. A business relation of mine then recommended teqqed, hence the decision to contact them and start on some smaller tasks was made. From there the cooperation we have today really started.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We were in desperate need of a more stable platform to host our ecommerce websites on. On top of that performance and some major bottlenecks in the checkout had to be fixed to increase conversion.

Once these issues had been resolved we asked for advice regarding other improvements that would generate more revenue, increase the user experience and would make it easier for employees to provide support and process orders. Currently the platform is built on a multi-store OpenCart setup but we might move to a different platform in the future.

How many people from the vendor's team worked with you, and what were their positions?

Our main contact was a project manager that processed requests and assured a smooth communication. So far two fullstack developers have been involved to deal with the various issues and tasks.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After involving teqqed our downtime was reduced to less than 1%. This was achieved with a significantly lower budget than what we had at the previous agency.

We’ve seen an increase in rankings and traffic, conversion rate has gone up from 0.5 to 0.9% and the revenue per customer has also increased. Our B2B clients are also very happy with the newly built portal where they can order and track their shipments.

Describe their project management style, including communication tools and timeliness.

Since we’re very busy on our end and working on fulfillment of orders and running a physical store we typically communicated through Trello. This is where we could add and monitor task statuses.

What did you find most impressive or unique about this company?

I think what stood out to us is the responsiveness and skill level. We’ve worked with several other Dutch agencies so we have a sense of what is normal. The speed with which tasks were completed and the support from their end was something that really impressed me.

You feel a lot more confident and assured when you know there’s someone that has your back and gets things done. We’ve experienced technical issues caused by human errors and so far teqqed has always helped us out, even on weekends and evenings when we really couldn’t afford to lose out on sales.

Are there any areas for improvement or something they could have done differently?

Sometimes when we had low-priority tasks added to Trello it took a bit longer for them to process these. Other than that I’m 100% satisfied and can’t recommend them enough.