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Where brand meets innovation.

4.7
27 reviews
Gold
VERIFIED

Tenet Partners is consistently recognized as the leader in corporate branding and product innovation. Our philosophy is simple and compelling: We integrate the disciplines of branding and innovation through human-centered design to create value for your company, your employees and your customers.

Our approach to experience design changes lives, transforms brand journeys, inspires action and gets work done. We craft vision and strategy positions that accelerate growth. We have the tools and talents to design, manage and protect your brand and engage in cultural shifts that drive change.

Our proven methodology has created compelling signature brand experiences for hundreds of corporate organizations over decades. Our work in consumer branding touches hearts and activates minds by appealing to both emotional and functional benefits.

As long-time experts in all things digital, we create innovative digital experiences for our clients that are both intuitive and rewarding. Our work in digital products and UX design is always rooted on a solid strategic foundation.

Our ability to rapidly understand even the most complex issues of our large enterprise and mid-market clients enables us to bring insights and innovative ideas to the process quicker. With easy access to our senior expertise and resources, we build a true partnership delivered seamlessly to our clients.

Our services

Corporate Branding
Brand strategy and positioning
Brand portfolio architecture
Vision, values and purpose
Messaging and segmentation
Logo
Identity
Guidelines

Product and Service Branding
Product identity
Packaging
Touch point design
Consumer insights
Product innovation

Brand Management
Brand management SaaS
Brand management outsourcing

READ MORE...
 
$75,000+
 
$200 - $300 / hr
 
10 - 49
 Founded
1973
Show all +
New York, NY
headquarters
  • 122 West 27th Street, 9th Floor
    New York, NY 10001
    United States
    212.329.3030
other locations
  • 19 Cambridge Street
    Rochester, NY +1 (585) 256-204
    United States

Portfolio

Key clients: 

Mastercard, APM Terminals, Xerox, Conduent, IBM, Cisco Systems, W. L. Gore & Associates, Edwards Lifesciences, John Deere, Cotiviti, LG Electronics, Vallen, Rockwell Collins, The Institute of Culinary Education, Long Beach Airport, Citrix Systems, The Hartford, Legrand, Matrix Service Company, Kraft Heinz

Vallen Image

Vallen

Mergers can be tricky. Customers, suppliers, employees and investors all need reassurance—and the new company’s value must be made clear to all. When industrial suppliers Hagemeyer and IDG came together, integration became a critical goal. A highly successful, broad-based program from Tenet addressed everything from identity to launch strategy and cultural integration. The result: One team, one company with shared strengths.

The Hartford Image

The Hartford

200 years of service to customers is something to celebrate. As The Hartford—one of America’s oldest insurers—approached that milestone, Tenet Partners helped it craft and execute a strategy that brought customers and their personal stories to the fore.

Mastercard Image

Mastercard

Tenet Partners' Managed Services offering takes on many of the day-to-day functions of brand management for the Mastercard marketing team, from logo requests to approval routing. This frees them to concentrate on adding value to the brand. A Tenet professional with long experience and deep knowledge of the brand is dedicated to the account, acting as a valuable member of the Mastercard team and an efficient conduit to agency

…
services.
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Long Beach Airport Image

Long Beach Airport

As part of a major reconstruction, Long Beach Airport captured an opportunity to increase traffic by redefining the passenger experience. Working closely with Tenet Partners designers and strategists, the airport created a new, nationally recognized brand that captures the warm and welcoming spirit of Southern California.

Institute of Culinary Education (ICE) Image

Institute of Culinary Education (ICE)

When one of America’s oldest cooking schools sought to differentiate itself in the hyper-competitive NYC food landscape, it turned to Tenet Partners to uncover and communicate the compelling idea that lies at the very heart of its identity.

APM Terminals Image

APM Terminals

APM Terminals was closely associated with its owner, global shipping giant Maersk. To grow, the company needed to connect with other shipping lines while protecting the link to its parent. Tenet Partners strategists and designers dug deep, gaining insight that yielded a winning approach: an independent brand and user experience that led to significant growth.

Reviews

4.7
27 reviews
Sort by

Digital Marketing for Medical Device Company

“They’re great at regularly following up and asking the right questions to understand our aims.”

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4.5

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2009 - Ongoing
Project summary: 

Tenet Partners serves as a long-term marketing and planning partner for a medical device company. They create messaging, creative, and overall strategy for various products and initiatives.

The Reviewer
 
10,001+ Employees
 
Irvine, California
Lisa Mahar
Brand Manager, Edwards Lifesciences
 
Verified
The Review
Feedback summary: 

The team’s finished deliverables and continuous advice had catalyzed increased awareness and adoption of the client’s products. They’ve even played a role in ensuring the success of recent campaigns. Their ability to calmly navigate through stressful scenarios added value to the partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for Edwards Lifesciences, which is a large medical device company focusing on heart valves.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenet Partners?

Their specialty is strategy and helping us design content that we couldn’t have on our own. They ask questions to assist us in our effort to uncover the insights needed for marketing.

SOLUTION

What was the scope of their involvement?

They’ve worked on a direct-to-consumer initiative where we’re reaching out to people with heart disease about heart valves and trying to help patients become educated on the disease. We also disseminate information regarding disease treatment options. For that campaign, they helped us build messaging, creative, and strategy, which is typically what we work on together.

We’ve had several new product launches in the last few years, and they’ve helped us build initial brand strategy, messaging, and creative for those products.

What is the team composition?

The team usually consists of 3–5 people. Their team always includes strategists, creative specialists, and personnel focusing in other particular areas.

How did you come to work with Tenet Partners?

They’d done work with our critical care team in the past with dynamic monitoring systems. In addition to their years with them, the team built our corporate brand, which is impressive and strong. They worked with our corporate communications in that effort. Our surgical team found out about them through that project and began working with them. So, we were connected by a recommendation.

How much have you invested with them?

At this point, we’ve spent close to $800,000.

What is the status of this engagement?

We started the partnership in about 2009 and still work together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We track specific calls to action and KPIs, depending on the campaign. For instance, we planned some social and paid search ads for our patient initiative. We tracked the response to that and tailored our creative around it. Our team also tracks in-market awareness to assess how well a campaign has done in raising awareness. We’re very focused on our goals and putting forth a strategy that will best achieve what we need.

Tenet Partners helped us achieve great awareness and adoption of our product during our patient initiative. Their team also helps examine how well our campaigns are resonating with the audience as part of our market research before and after campaigns occur. Our team is good at testing the content afterward to ensure they’re performing well. Right now, we’re interviewing several surgeons about their experience with a campaign we’ve been running for the last several years. Their input will guide our efforts to change it in the near future. Tenet Partners has become part of that process.

How did Tenet Partners perform from a project management standpoint?

They’re great at regularly following up and asking the right questions to understand our aims. Their ability to remain level-headed in fast-moving situations is appreciated and a key to our account management. The team is able to work through problems without overreacting.

Additionally, we have a consistent collaborative partner in them. Even if something doesn’t go as expected, they don’t let emotions or other issues get in the way of a good relationship.

What did you find most impressive about them?

Their experience in our industry and familiarity with our brand went far in ensuring our success. They built our brand, so I don’t have to worry about them not being up to speed on our guidelines. The amount of experience they have with heart valves in this particular market is very strong.

Are there any areas they could improve?

Because they’ve been working with us for a while, stepping outside the box and thinking creatively can sometimes be challenging for them. They’ve truly become part of our team, which has the potential to stifle creativity. However, all of their creative work has been great. I do see them having difficulties getting to that point, though. 

Do you have any advice for potential customers?

Be honest about your true needs and goals. Then, let them do the work.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding and Digital Marketing for an Investment Firm

"Tenet Partners’ output quality is exceptionally high."

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5.0

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. 2016 - Ongoing
Project summary: 

Tenet Partners was hired to craft a brand identity and social media strategy for an investment research startup. Their team also hosts the website and performs event marketing services.

The Reviewer
 
2-10 Employees
 
New York, New York
Susan Avarde
Co-Founder, Brandometry
 
Verified
The Review
Feedback summary: 

Tenet Partners exceeds expectations, delivering high-quality services that benefit their clients. Their unique skillset sets them apart from other providers. They’re responsive and professional. Customers can expect a hardworking team that never misses a deadline.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Brandometry, an investment research firm. We designed the first index that uses brand value as one of our measures.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenet Partners?

We’re a startup that needed help coming up with an identity and social media strategy.

SOLUTION

What was the scope of their involvement?

Tenet Partners visualizes our data into a presentable format that makes it easier to understand. Their team provides brand data, which is a core component of their brand valuation database. We leveraged part of that service to design our index. They mainly work with ActiveCampaign, but sometimes they provide content for Twitter. We manage our LinkedIn, but they assist with outreach. They host and run our website. Tenet Partners also helped with event marketing when we rang the closing bell at the New York Stock Exchange. Their team figured out a strategy that would have the most impact, providing supporting materials for the screens at the exchange.

What is the team composition?

In total, we’ve worked with five members of their team. There is a digital marketing lead and head designer. Along with them, I mainly communicate with Hampton (CEO & Managing Partner, Tenet Partners).

How did you come to work with Tenet Partners?

I heard of Tenet Partners and their unique branding data at my previous position. There are a few agencies that specialize in that skillset.

What is the status of this engagement?

Our engagement with Tenet Partners began in March 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re in a continual marketing push with Tenet Partners. Our team doesn’t have an annual agency review process, but I’m experienced enough to know how to judge quality. Tenet Partners’ output quality is exceptionally high. The material on our website is also well-done. Their work is very good for B2B. They’re robust in the work they do for those type of clients. It’s imperative that the caliber of work is exceptional because of our client base. We work with mainly financial advisors, IRAs, and individual investors. As we are a financial research firm, it’s important to project a professional and contemporary brand.

How did Tenet Partners perform from a project management standpoint? 

They’re highly responsive, especially on the digital marketing side. I try to give them realistic and fair deadlines, which they’ve never missed. If we’re not directly in conversation with Hampton, we go to straight to the digital marketing lead.

What did you find most impressive about them?

Tenet Partners is particularly great in the B2B space. I’ve worked with a significant number of advertising and marketing agencies, management consultancies, and brand strategy & research firms. They compare well to larger agencies I’ve worked with. I haven’t required a larger team from their end, but my understanding is that they’re able to scale up quickly when necessary. Tenet Partners is full of extremely professional and data-driven workers. Some agencies push boundaries before coming to the market with high-creative work. I’ve observed instances where that’s a step too far for clients. Tenet Partners exhibits a great balance of that.

Are there any areas they could improve?

No, I’ve been extremely pleased with what Tenet Partners has done for us. We’re a brand that presents itself as a highly-original financial research firm. They struck a good tone for our business. Since we mainly used them for data & digital services and brand strategy & identity work, I can’t comment on their other services. I’ve never been disappointed with their team.

Do you have any advice for potential customers?

There are a lot of companies that have yet to embrace what brand strategy can do for their business. We’re in a world where success lies in the ability to pull customers and clients to you, rather than chasing and marketing to the clients. It’s certainly desirous to have a pull strategy. Clients and others thinking of working with Tenet Partners or another agency need to appreciate the talent out there and need to be prepared to pay for it. Once you’ve invested, the long-term benefit can be enjoyed.

It’s not a comment on their pricing structure, but clients need to be prepared to invest in high-quality work that Tenet Partners can provide. There’s a tendency for clients to say that they’re investing in PR or advertising without investing in their own brand to the highest caliber, along with delivering the highest customer experience. They tend to scrimp on that, but it’s essentially earned media if you can get it right.

5.0
Overall Score They've been faultless.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design for a Real Estate Finance Company

"Our traffic is continually growing organically."

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2017 - Ongoing
Project summary: 

Tenet Partners designed a company website to reflect status within a unique industry. The team heard a creative briefing before tackling the design of the CMS. They also performed maintenance services.

The Reviewer
 
51-200 Employees
 
United States
Manager, Real Estate Finance Company
 
Verified
The Review
Feedback summary: 

Website traffic doubled within the first month, and organic traffic continues to increase. Tenet Partners created a site that stands out from competitors. Their strategic approach supplements their creative process. They’re responsive and understanding. Expect quality value at a reasonable price.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of a leading privately held commercial real estate finance company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenet Partners?

We needed a website that more accurately reflected our stature in the commercial real estate finance community.

SOLUTION

What was the scope of their involvement?

Tenet Partners created a website that had a design which incorporated a background of moving visuals. It had a literal background of aerial composites of some of the biggest business areas of some of the largest cities in the country.

The primary goal for the site was that we wanted to leverage the impact of our closed leans. The deals we transact are huge, and we’ve closed more than 15 billion since our inception in 2015. We wanted the ability to give dimensions to what those numbers look like.

Our team was actively involved, providing an in-depth creative briefing for them to understand our unique industry. We gave a great deal of creative input and background, including competitor reviews. What we were looking for from them was not only the website design but also content integration with the design. Our team provided the content, although Tenet Partners made strategic suggestions.

In the end, we decided to go with a new CMS, Netlify, and had to draw on their talents for maintenance, updates, and the evolution of the site.

What is the team composition?

The pivotal people I work with are Larry (Senior Digital Partner, Tenet Partners), Ernie (Digital Partner, Tenet Partners), and Randell (Design Director, Tenet Partners). We also had a project manager.

How did you come to work with Tenet Partners?

I found Tenet Partners on Clutch.

How much have you invested with them?

We’ve invested over $120,000.

What is the status of this engagement?

Our engagement with Tenet Partners started in August 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Honestly, we felt that we would be underwhelmed by the product delivered, regardless of the agency. Tenet Partners designed a site that’s a standout in the commercial real estate finance community. No one else had a website that looked like it from a visual design perspective. The fluidity of it was different. A couple of companies have since followed suit, but ours was the first.

Within a month of going live, our site traffic has more than doubled, and it’s continued to increase. Our recent transactions page draws the most visitors. Users are staying on that page longer than anything else, which isn’t surprising because it contains the 50 most current deals. During the first year, we weren’t performing any digital advertising. Our traffic is continually growing organically. We’re extremely pleased.

How did Tenet Partners perform from a project management standpoint?

Compared to other agencies I’ve worked with, Tenet Partners’ project management style was a little above average.

What did you find most impressive about them?

Their grasp of the differences between enterprise and corporate level B2B is much more real. When most agencies talk to B2B, it’s like they’re talking about a supplier to a small company that sells to consumers. The B2B world we operate in is truly B2B. Our clients are developers, investors, borrowers, and brokers within commercial real estate. No consumers are involved.

Larry, being a strategic person, truly understands that. They’ve never made a suggestion that derives from a consumer orientation. Their experience in marketing, advertising, design, and tech is a step above other agencies. A lot of the times, people that talk about things from a strategic perspective can’t answer tech issues. Larry and Ernie perform in both.

Are there any areas they could improve?

No, I’m happy with their responsiveness and the caliber of the work. Tenet Partners give me recommendations and suggestions that are worthy of consideration. It’s never a waste of time.

Do you have any advice for potential customers?

I think the price primarily motivates a lot of people while searching for a design agency. Tenet Partners isn’t the cheapest, but also not the most experienced. They’re a great value for the money. You won’t get a less than stellar product from them.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Messaging Strategy for an Electrical Infrastructure Company

"I’m impressed with Tenet Partners’ ability to understand their customers."

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4.0

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
Confidential
 
Aug. 2017 - Ongoing
Project summary: 

Tenet Partners performed a series of strategic messaging services. The team crafted messaging for divisions with the company. They’re currently creating slide decks and scripts for the sales team.

The Reviewer
 
10,001+ Employees
 
France
Director, Electrical Infrastructure Company
 
Verified
The Review
Feedback summary: 

Throughout the years of engagement, internal feedback has been positive. Tenet Partners is skilled at creating strong messaging. They’re truly dedicated to the success of their clients. Customers can expect a team that delivers on time and within budget.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a global B2B and B2C company that completes electrical and digital infrastructure for buildings, data centers, and homes. Our company transforms spaces where people live and work, providing power, light, and data to where and when people need it.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenet Partners?

Before I joined my company, Tenet Partners has been engaged with them for numerous projects. The work I’ve done with them has involved messaging.

SOLUTION

What was the scope of their involvement?

The first projects focused on strategic and divisional messaging for our audio & video division and data, power & control division. Their team led workshops with key sales and marketing executives to develop a strategic messaging platform.

Currently, we’re working on developing a high-level story about our company that talks about who we are and making it easier for our salespeople to sell solutions to various customers. Right now, their team is developing a slide deck and written script for our sales team to talk about our company to clients, depending on their needs.

What is the team composition?

Currently, we’re working with three people: two key executives and a project coordinator. On previous projects, we’ve worked with four.

How did you come to work with Tenet Partners?

Tenet Partners began working with my company before I started there.

What is the status of this engagement?

I began working with Tenet Partners in August 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Internal feedback on past projects has been positive. With this current project, we’re going to see feedback from the sales team through pulse surveys. We want to get an idea of what they think of our messaging platform and overall story.

How did Tenet Partners perform from a project management standpoint?

Tenet Partners is on top of it. They tend to meet deadlines. If there is a delay, it’s usually due to approvals on our side. Their team met our project deadlines on time and within budget.

What did you find most impressive about them?

I’m impressed with Tenet Partners’ ability to understand their customers. We’re a diverse and complex company. Over the years they’ve been working with us, their team learned about our business and how to work with us.

Are there any areas they could improve?

No, not at the top of my head.

Do you have any advice for potential customers?

Tenet Partners excels at strategic messaging. If you’re looking for a smaller company with an intimate and hands-on approach to developing messaging or your company’s story, I think they’re the perfect solution for that.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Branding and Strategy for a Payment Accuracy Company

"They offered great branding with the right level of detail."

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5.0

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Apr. - Oct. 2015
Project summary: 

Tenet Partners did branding for a payment accuracy firm following a merger. Their services included strategy, execution, website redesign, and content development.

The Reviewer
 
1,001-5,000 Employees
 
United States
Former Manager, Payment Accuracy Company
 
Verified
The Review
Feedback summary: 

Their involvement pushed the brand to the top of its marketplace. Tenet Partners is an organized team and they reliably deliver on time. They thoroughly probe every new project and use the knowledge they gain to provide strategic perspectives for each deliverable.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the former CMO and I led the strategy of a payment accuracy company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenet Partners?

We had merged two companies and knew that one of them had the brand position we wanted in the market. We wanted to go to market with a more comprehensive story. We needed to rebrand from those two individual brand names to a common name across the merged companies.

SOLUTION

What was the scope of their involvement?

They did our rebranding and it expanded beyond that. We wanted to look at the total story and determine how to come up with the value of a company that can now offer these combined solutions that neither could offer before. We were a single provider for this particular combination of solutions.

We started by digging into how we think about our identity, what we want to be, and how we think about what’s required to make that transition. It was a pretty comprehensive effort.

They did strategy and execution and content. They helped us with the PowerPoint storylines that we weave into our client presentations. They redesigned our website and developed all the content for the website. We also engaged them for some case studies and other collateral and joined some of the specific solutions. It started with strategy and branded into the definition and then rolled into content development and execution.

What is the team composition?

There were six people. There was a lead partner that I worked most closely with. There was a project manager, a content person, a digital person, a brand strategy person, and a variety of folks that were involved. The lead partner and the project manager helped to facilitate and organize it all.

How did you come to work with Tenet Partners?

They had a local office down the street from our corporate headquarters. They had a good proposal on how to help us address our problem. It was strategic enough that they understood the complexities of what we needed to do, but it was tactful enough that we knew we would get to an end deliverable that we needed to.

At the time of the merger, when we were doing this rebranding, we were probably a $500 million company. We were big enough that we needed some level of sophistication and scale to support us. We wanted somebody who had worked with some larger firms, but we weren’t so big that we were going to be a marquee client for anyone. I was worried about going with a firm that wouldn’t be able to handle the amount of work we needed.

Tenet Partners was right where we needed them to be. They had the horsepower and the experience to give us confidence that they knew what they were doing. They also made us feel we were one of their most important clients. I could get in touch with them at a moment’s notice. They were fully engaged.

How much have you invested with them?

We’ve spent over $1.5 million.

What is the status of this engagement?

We worked on our initial project from April–October 2015. They continued to provide support for 18 months after that.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were a very small marketing team at the time and didn’t have the tools in place to measure metrics, but we very quickly became the leading brand in the market. We could deliver a consistent brand message.

How did Tenet Partners perform from a project management standpoint?

Their project management was well-organized and they remained within budget. I always had a good understanding of the work plan, where we were in the process, what was next, and what the base of deliverables would be. They hit their deliverable dates without any delays.

What did you find most impressive about them?

They probe and ask questions to make sure they understand the project and can bring thought leadership. They bring the strategy perspective no matter what kind of project it is. They have the execution arm to go and carry it through to a quality deliverable whether it’s a new brand, a website, a white paper, or a piece of collateral. We later sought another vendor and they weren’t capable of that level of thought leadership.

Are there any areas they could improve?

They tried really hard to learn our business. You can always learn more. I wish, somehow, we had been able to get them to learn the business even better. The branding was great and it was the right level of detail. They struggled with some of the more detailed case studies for white paper collateral.

Some of that is my team for not conveying it as well as we could have. If we had been able to give them a deeper understanding, we might have gotten slightly better content. For the big picture deliverables we needed, such as branding and positioning statements, they nailed it and really understood our market position at the highest level.

Do you have any advice for potential customers?

You’re only going to get what you put in. You’ve got to be willing to make the commitment for the full leadership team to be engaged. It’s got to go to the highest level. It’s got to have sponsorships from those senior people.

5.0
Overall Score Everyone on our side was extremely satisfied.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    They’re not the cheapest, but they provide good value.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I definitely recommend them.

Brand Voice Development for Insurance Company

"Tenet Partners was fantastic. We gave them a timetable and they met all the deadlines."

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2018 - Feb. 2019
Project summary: 

Tenet Partners developed new brand voice guidelines for the US branch of an international insurance company. They conducted stakeholder interviews and led brainstorming sessions.

The Reviewer
 
201-500 Employees
 
Atlanta, Georgia
Maureen Kelly
Head of Content & Brand Marketing, Hiscox USA
 
Verified
The Review
Feedback summary: 

Internal and external feedback has been overwhelmingly positive. Expertise, meticulousness, and on-time deliverables were hallmarks of their work. Tenet Partners accepted constructive input well, but also brought creative ideas of their own to the table at a reasonable value.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I'm head of content and brand marketing at Hiscox Insurance. We provide insurance primarily to small businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenet Partners? 

We didn’t have formal brand voice guidelines. We had some high-level guidance from the Hiscox Group that oversees all countries. However, the way we speak about our offerings in the US is different than the way it's spoken in the UK. We were looking to create our own tone of voice and make sure our writing is always clear.

SOLUTION

What was the scope of their involvement?

We hired Tenet Partners to help us create brand voice guidelines not only for our employees but for our external agencies as well. They started with stakeholder interviews with about eight people from the CEO down. That really helped them to get more of the background on our company.

Next, they held a kickoff session in New York at their office. I invited key members of my marketing department as well as stakeholders from other partner agencies. They took us through several exercises during the half-day workshop. We talked about keywords and key terms for how we describe ourselves and our values. 

From there, Tenet Partners wrote brand voice guidelines that outline how to communicate the Hiscox US brand platform. They listed out what to keep in mind while writing to make sure that the voice is consistent with our values. We’re committed to protecting small businesses and helping agents and brokers to do more. One of the most important parts of our brand platform is “Encourage Courage” so we have to make sure that’s coming through in our tone and our words. 

What is the team composition?

As with any agency, we had one main contact. We had two additional contacts for day-to-day issues throughout the project.

How did you come to work with Tenet Partners? 

They were highly recommended by a former colleague of mine. We sent them a creative brief to let them know what we were looking for and they came back to us with a proposal.

How much have you invested with them?

We spent $70,000.

What is the status of this engagement? 

The project took place from October 2018–February 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Tenet Partners really and truly did a great job. We immediately sent out the brand voice guidelines to all our agency partners so that they could have it for future use. The new guidelines have been extremely beneficial to our in-house copywriter. She writes in our voice all the time, so it’s instrumental for her to have something formal to reference. We recently brought her on full time and hired an additional full-time copywriter. The new guidelines are a crucial part of their job. It’s also been a blessing to have that reference tool for any new agencies that we've hired.

How did Tenet Partners perform from a project management standpoint?

Tenet Partners was fantastic. We gave them a timetable and they met all the deadlines. If anything, they were chasing us down for the information that they needed. They were great at following up and keeping us in check. 

What did you find most impressive about them? 

Tenet Partners is quite knowledgeable. Their staff has years of experience. Their backgrounds include working for a number of big brands from a breadth of industries. In addition, they're so collaborative that it was extremely enjoyable to work with them. 

Are there any areas they could improve? 

No, this was a relatively small project for them and right within their wheelhouse. Any issues were more around us as the client. Not once did they complain about the tight deadline they needed to meet. It was a great experience. 

Do you have any advice for potential customers? 

The kickoff meeting was so crucial to this project. They call it a "co-magination" work session. It felt similar to team building exercises because they had us write things down on paper and put ideas up on boards, etc. It might seem odd at first, but you should go into it knowing that it’s the most important part of the entire project. It's how they learn about your business to create the best work for you.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    We completely got our money's worth.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding and Strategy for a Healthcare Company

"They were fantastic and we couldn’t ask for a better partnership."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2011
Project summary: 

Tenet Partners provided naming and branding services. The team did digital marketing and print-based advertising. The scope later expanded to HR process management.  

The Reviewer
 
501-1,000 Employees
 
Bronx, New York
Christie O'Toole
Former CMO, CenterLight Health System
 
Verified
The Review
Feedback summary: 

The various marketing initiatives had a highly positive impact on the brand image. Likewise, Tenet Partners successfully handled the launch event. The team was an organized and collaborative partner. Customers can expect a seamless experience.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the former CMO of CenterLight Health System, a consulting company that focuses on marketing and business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenet Partners?

We hired Tenet Partners to provide naming and branding services. The company didn’t have a name and comprised nine disparate brands that needed one unifying image for the marketplace.

SOLUTION

What was the scope of their involvement?

Branding services included advertising and design for web, brochures, and signage. For the launch, we did a live web broadcast and held parties at different facilities over a 24-hour period. Given the healthcare industry at the time, digital marketing was more confined to traditional media and collateral including ID badges.

The engagement later expanded into HR and hiring processes. For this aspect, the team analyzed our onboarding procedures to help streamline them.

What is the team composition?

We worked with the project manager and Hampton (CEO and Managing Partner, Tenet Partners), who focused on the engagement’s strategic pieces.

How did you come to work with Tenet Partners?

One of my senior managers knew Hampton and suggest we approach Tenet Partners.

How much have you invested with them?

We spent between $400,000–$500,000 on branding and then $40,000 per month for subsequent projects. The total cost neared $1 million.

What is the status of this engagement?

We started working with them in early 2011 and the project ended later that year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Testing and market research—conducted in Korean, Chinese, and Russian—showed that the engagement boosted our company’s metrics. We noticed upticks related to web and newspaper advertising, as well as our posted phone number. Tenet Partners ensured success with several backup plans for our broadcast-based launch.

How did Tenet Partners perform from a project management standpoint?

We were lucky to have their project manager embedded on our team. They were fantastic and we couldn’t ask for a better partnership. The team kept us on track with daily communication and quick work.  

What did you find most impressive about them?

They listened to our needs and achieved our objectives in a strategic manner. The collaboration was generative and the execution was flawless.

Are there any areas they could improve?

No, they were professional and executed everything well. We were disappointed with one rollout, but the team resolved the issue in three minutes flat.

Do you have any advice for future clients of theirs?

Customers should take advantage of the team’s subject matter expertise. Their knowledge business and marketing strategy was incredibly helpful.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Writing for a Telecommunications Company

"It’s nice to work with Tenet Partners’ accommodating team."

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4.0

Quality: 
4.0
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
4.0
The Project
 
$200,000 to $999,999
 
June 2018 - Ongoing
Project summary: 

Tenet Partners provides writing services for a case study program. The team interviews clients and inputs suggestions for the program. The clients’ stories will be used in different media.

The Reviewer
 
10,001+ Employees
 
Stamford, Connecticut
Marketing Manager, Telecommunications Company
 
Verified
The Review
Feedback summary: 

The plan is to complete eight client stories and one was published recently. Tenet Partners has a skilled team of writers. Their team delivers helpful suggestions that improve the workflow. Despite a few issues with project management, they take changes in stride and work well with their clients.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the voice of client marketing manager for a telecommunications company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenet Partners?

We hired Tenet Partners to provide writing services for the case study program I manage.

SOLUTION

What was the scope of their involvement?

For the case study program, I research and find clients. Then, Tenet Partners works through the discovery process to interview the clients and write the studies. Clients are interviewed following a narrative format. Their team follows a set of questions but can modify them based on how the interview is going. There are also interviews with internal stakeholders that we have a guide for. Their team provides their input on how to strengthen the process through writing. We have a lengthy review timeframe to ensure that the case study gets through internal process rapidly.

What is the team composition?

Typically, I work with four of their team members.

How did you come to work with Tenet Partners?

Our previous VP worked with Tenet Partners at another large enterprise company. They recommended them to help us with our challenges and needs.

How much have you invested with them?

We’ve spent about $140,000. Now we have a new SOW for an additional amount of money that’s around $300,000.

What is the status of this engagement?

We started working with Tenet Partners in June 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Case studies can be challenging because a lot of key stakeholders are involved. We’re aiming for around eight named or unnamed client stories. Once they are completed, the stories will be used in different ways, including a variety of case studies, infographics, social media posts, and PowerPoint slides. We’ve published one case study and are waiting on approval from several others. Hopefully, those will be live soon.

How did Tenet Partners perform from a project management standpoint?

We changed project managers halfway through the engagement. I think our previous project manager was stronger, but we are hitting our cadence again and everything is working better.

What did you find most impressive about them?

Andy (Senior Partner-Creative Director, Tenet Partners) is a strong content creator. He’s experienced in working with large businesses, and his writing style is excellent. It’s nice to work with Tenet Partners’ accommodating team. A lot of changes happen regularly with large enterprises. Their team takes everything in stride.

Are there any areas they could improve?

Things were frustrating on the project management side, but that has improved. Now, we’re working on ironing out the new SOW. We have to figure out who is responsible for what.

Do you have any advice for potential customers?

Both sides should work together to have a cooperative relationship. Vendors should be strong advocates for clients to lean on. Clients should listen to their advice and suggestions because vendors are knowledgeable and experienced.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Content Development for a Nonprofit

“They’re smart and personable and did a great job managing a complex project.”

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5.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Sept. 2011 - June 2017
Project summary: 

Tenet Partners transformed technical standards into an artistic book. Each industry features a summary that illuminates its distinctive qualities but also allows for easy comparison, accompanied by pictures.

The Reviewer
 
11-50 Employees
 
San Francisco, California
Jean Rogers
Former CEO, SASB
 
Verified
The Review
Feedback summary: 

Tenet Partners exceeded expectations in making dense and complicated information accessible and usable by applying their ingenious creativity. Through their design, they expanded the nonprofit’s audience. Although the project had its complications, they persevered and succeeded.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I was the CEO and founder of the Sustainability Accounting Standards Board (SASB), a standards-setting organization working in the sustainability arena. We develop standards for companies to describe their social and environmental impacts alongside their financial performance. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenet Partners?

We were developing standards across 80 industries. The standards are dense and complicated, designed for use in financial filings. Each one was long and technical—written for accountants and securities lawyers—and, we were developing volumes of work. 

We had to find a way to make them accessible to people. If we couldn’t show the world what the standards were about and they were inaccessible, dense, and hidden, then nobody would use the standards. It had to be more than just a website where someone could download the 80 PDFs; we already had that in place, and it wasn’t cutting it.

SOLUTION

What was the scope of their involvement?

We worked with Tenet Partners to design a system that would surface the essence of the standards. We made a field guide to the SASB standards—a compendium of the 80 industries, and what was interesting and relevant about each one. It was a communication of our core work to the people we needed to reach.

We also created lovely books that, even though they contain hundreds of items, they allow the reader to quickly browse the ones they’re interested in and make it possible to see the similarities and differences quickly. They’re structured in a way that allows unique attributes to come through, and they’re also organized well enough to reveal the one being searched for.

We covered everything from airlines to banking and telecommunications. We designed a format where each industry had a summary, and it was set up in alphabetical order so that someone could simply go to an industry by name and understand what its primary drivers were for sustainability impact, what the industry did at a high level, what were its environmental and social impacts, and what was in the standards. The summaries were 2–3 pages for each industry, which were compiled into a book with all 80 industries. We incorporated pictures from the different industries to make it visually appealing and break up this dense information. We collaborated on how the material looked, but the design came largely from Tenet Partners. 

What is the team composition?

We worked with a team of 4–5 people. Our primary points of contact were Hampton (CEO and Managing Partner, Tenet Partners), in terms of managing the overall concept and design, and Caroline (Partner, Strategy, Tenet Partners).

How did you come to work with Tenet Partners?

Early on in our company’s history, I worked with them on developing a logo, and they did an amazing job of characterizing the spirit and relevance of our company. They did it almost as a favor, as they knew we were a nonprofit with no funding. They helped us make our mark in the world, and I was incredibly grateful for that.

When this complex project came up, I immediately thought of Tenet Partners. We looked at other firms, but they didn’t grasp what we were trying to do at all.

How much have you invested with them?

The total cost of their work was above $200,000.

What is the status of this engagement?

We started working with Tenet Partners around September 2011, and we wrapped up the final project in June 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It was a monumental piece of work in terms of information hierarchy and flow, designed to make a wealth of information accessible in a physical document, while still drawing in the reader in a way that wouldn’t occur when reading accounting standards. It was a beautiful design for dense and challenging material, and Tenet Partners made it work.

The field guide did exactly what I hoped it would do, namely, draw people in and get them to use it. The book has beautiful covers and a silk ribbon as a bookmark. It became a way of showing people our work in an unconventional way. It gave us a way to reach the upper echelons of people in security, accounting, and finance, whom we wouldn’t otherwise have spoken to. They were expensive to print, and it was risky to do it, but it definitely paid off in terms of spreading the word out to an audience that we wouldn’t have reached otherwise.

How did Tenet Partners perform from a project management standpoint?

Hampton and Caroline, in particular, are great to work with. They’re smart and personable and did a great job managing a complex project. We ran into some challenges that we didn’t anticipate, and we had to work through those and not let them derail the project. Tenet Partners had a great attitude and stayed on top of the work. They came out to work with our team a couple of times, and they were able to manage the project remotely the rest of the time.

What did you find most impressive about them?

It’s their blend of true design creativity. They’re always thinking about the end user. They create compelling material, whether it’s the simple clarity of a logo mark or the allure of a guide for sustainability standards. They made it captivating in a way that we wouldn’t have thought of, and that came through the power of the design. They made users curious to touch and peruse the material and to then pass it along. Tenet Partners had a unique ability to demonstrate the power of design to connect with people.

I’ve worked with many agencies over the years, and they stand out as having authentic design creativity. They see beyond the mandate they’re given in a project and bring to it their own unique perspective.

Are there any areas they could improve?

I’d recommend them without reservation. We ended up being delayed and over budget, but we worked through it together and decided to spend more money on the printing and design to get it right. It was extraordinarily complex in a way that can’t be anticipated. We had a good way of working through the things that transpired, and it didn’t end up damaging the relationship or the end product. That’s the mark of a great agency.

Do you have any advice for future clients of theirs?

Tenet Partners has a beautiful portfolio that draws people in. Rather than being derivative, their work is exactly right for the customer. Also, they’re not one of the more expensive agencies, and they work hard to keep the cost within the budget.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I just recommended them for another project.

Brand Strategy, Identity & Positioning for Study Abroad Program

"They’re a personable group that is very willing to understand your business and the challenges you face."

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4.5

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2011 - 2014
Project summary: 

During an extensive engagement, Tenet Partners provided a range of brand strategy services for a study abroad program. Tasks included branding initiatives and developing a website and other digital assets.

The Reviewer
 
1,001-5,000 Employees
 
New York, New York
Brenda Majeski
CMO & SVP of Strategic Initiatives, CIEE
 
Verified
The Review
Feedback summary: 

Website traffic has increased, resulting in higher enrollment figures, and the standardization of digital assets has reduced production costs significantly. Tenet Partners delivered all materials on time and budget. They proved to be a diligent and thoughtful vendor.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the chief marketing officer and senior vice president of strategic initiatives at CIEE, a nonprofit, international study abroad and exchange provider. We offer inbound and outbound international programs for students ranging from high school through post-college.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenet Partners?

When I came to CIEE, we didn’t have much of an infrastructure for our branding. Our name and logo weren’t properly registered or trademarked. We hired Tenet Partners to help us develop and protect our brand assets.

SOLUTION

What was the scope of their involvement?

We relied on Tenet Partners to design a logo, decide on our typefaces, and position the entire brand. They worked with our team to develop a brand strategy and digital assets. Because we have staff in 43 countries, we had to address different languages and different technical platforms and limitations in certain countries. We had to be pretty savvy with what we developed so that all of our properties could use it. Ultimately, the project primarily concerned branding, but their development of digital assets also helped to support our planning efforts and the worldwide management of our brand. They professionalized our organization.

What is the team composition?

I’ve worked with Larry (Senior Partner, Tenet Partners) for years. He does a lot of their web, digital, and technical assets. He had various other team members as well.

How did you come to work with Tenet Partners?

I’ve worked with Tenet Partners on three major projects over the last 20 years. They are my go-to partner whenever I have a brand strategy, technical, or web design projects.

What is the status of this engagement?

Our engagement spanned 2011–2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our enrollment has doubled in the last five years in an industry that’s growing 2%. All the pieces to professionalize who we are and what we do has fed into that. Their production of digital assets standardized our materials, which are now easier to disseminate thanks to an online asset tool. Instead of our staff recreating templates and logos locally, we now have a system that allows them to download what they need in the form and size they need it. This has reduced annual production spends around $1 million–$2 million.

The improvements to our website facilitated our goal of recruiting students from across the country, not just our region anymore. Our online traffic increased three times over in the first year. By the second year, it was almost five times. The content was obviously resonating with students that we were trying to attract. Those students turned into qualified leads, our enrollment grew, and we met our housing capacity.

How did Tenet Partners perform from a project management standpoint?

In the three instances I’ve worked with them, the projects have always been on time and budget without me having to micromanage the project. We never experienced any surprises because they provided reports regularly.

What did you find most impressive about them?

They are a talented group of people. They’ve been professionals in their field for a long time. They’re a personable group that is very willing to understand your business and the challenges you face. They take the time and energy to learn about what’s important to you. I enjoyed working with their entire team.

Are there any areas they could improve?

They’ve had some members of their staff retire in the last five years. I’ve encouraged them to be very intentional about who and how they replace that talent. Hiring somebody quickly is not as important as making sure the firm’s talent level remains the same.

4.5
Overall Score Sometimes we had very challenging projects, but we still got it on time and budget.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We were always on time and budget.
  • 4.0 Cost
    Value / within estimates
    They're fairly priced.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I'd recommend them, no question.
Verification

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Verification Level
Gold
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
New York
ID
3933962
Date of Formation
Dec 27, 1999
Last Updated
Mar 1, 2019
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Source
Experian
Full Business Credit Report
Last Updated
Jul 22, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
27
OVERALL REVIEW RATING
4.7
Source
Clutch
LAST UPDATED
October 30, 2019