Where brand meets innovation.

Gold
VERIFIED

Tenet Partners is consistently recognized as the leader in corporate branding and product innovation. Our philosophy is simple and compelling: We integrate the disciplines of branding and innovation through human-centered design to create value for your company, your employees and your customers.

Our approach to experience design changes lives, transforms brand journeys, inspires action and gets work done. We craft vision and strategy positions that accelerate growth. We have the tools and talents to design, manage and protect your brand and engage in cultural shifts that drive change.

Our proven methodology has created compelling signature brand experiences for hundreds of corporate organizations over decades. Our work in consumer branding touches hearts and activates minds by appealing to both emotional and functional benefits.

As long-time experts in all things digital, we create innovative digital experiences for our clients that are both intuitive and rewarding. Our work in digital products and UX design is always rooted on a solid strategic foundation.

Our ability to rapidly understand even the most complex issues of our large enterprise and mid-market clients enables us to bring insights and innovative ideas to the process quicker. With easy access to our senior expertise and resources, we build a true partnership delivered seamlessly to our clients.

Our services

Corporate Branding
Brand strategy and positioning
Brand portfolio architecture
Vision, values and purpose
Messaging and segmentation
Logo
Identity
Guidelines

Product and Service Branding
Product identity
Packaging
Touch point design
Consumer insights
Product innovation

Brand Management
Brand management SaaS
Brand management outsourcing

 
$75,000+
 
$200 - $300 / hr
 
10 - 49
 Founded
1973
Show all +
New York, NY
headquarters
  • 122 West 27th Street, 9th Floor
    New York, NY 10001
    United States
other locations
  • 19 Cambridge Street
    Rochester, NY +1 (585) 256-204
    United States

Portfolio

Key clients: 
Mastercard, Edwards Lifesciences, W. L. Gore & Associates, Spectrum Enterprise, APM Terminals, Xerox, IBM, Cisco Systems, John Deere, Cotiviti, LG Electronics, Vallen, Collins Aerospace, The Institute of Culinary Education, Long Beach Airport, Citrix Systems, The Hartford, Legrand, Matrix Service Company, Kraft Heinz, The Hartford Steam Boiler Inspection and Insurance Company, Sourcewell, Samsung
Vallen Image

Vallen

Mergers can be tricky. Customers, suppliers, employees and investors all need reassurance—and the new company’s value must be made clear to all. When industrial suppliers Hagemeyer and IDG came together, integration became a critical goal. A highly successful, broad-based program from Tenet addressed everything from identity to launch strategy and cultural integration. The result: One team, one company with shared strengths.

The Hartford Image

The Hartford

200 years of service to customers is something to celebrate. As The Hartford—one of America’s oldest insurers—approached that milestone, Tenet Partners helped it craft and execute a strategy that brought customers and their personal stories to the fore.

Mastercard Image

Mastercard

Tenet Partners' Managed Services offering takes on many of the day-to-day functions of brand management for the Mastercard marketing team, from logo requests to approval routing. This frees them to concentrate on adding value to the brand. A Tenet professional with long experience and deep knowledge of the brand is dedicated to the account, acting as a valuable member of the Mastercard team and an efficient conduit to agency

services.
Long Beach Airport Image

Long Beach Airport

As part of a major reconstruction, Long Beach Airport captured an opportunity to increase traffic by redefining the passenger experience. Working closely with Tenet Partners designers and strategists, the airport created a new, nationally recognized brand that captures the warm and welcoming spirit of Southern California.

Institute of Culinary Education (ICE) Image

Institute of Culinary Education (ICE)

When one of America’s oldest cooking schools sought to differentiate itself in the hyper-competitive NYC food landscape, it turned to Tenet Partners to uncover and communicate the compelling idea that lies at the very heart of its identity.

APM Terminals Image

APM Terminals

APM Terminals was closely associated with its owner, global shipping giant Maersk. To grow, the company needed to connect with other shipping lines while protecting the link to its parent. Tenet Partners strategists and designers dug deep, gaining insight that yielded a winning approach: an independent brand and user experience that led to significant growth.

Reviews

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Branding & Web Design for Property-Casualty Insurance Firm

"Their creativity stood out amongst other providers."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2018 - Dec. 2019
Project summary: 

Tenet Partners developed a new brand identity including a name, logo, colors, and collateral for a property-casualty insurance firm. They redesigned the website to fit brand guidelines and improve operability.

The Reviewer
 
51-200 Employees
 
Bridgeton, New Jersey
Executive, Insurance Firm
 
Verified
The Review
Feedback summary: 

Tenet Partners produced satisfying deliverables that generated internal enthusiasm and received positive feedback from external stakeholders. The team managed the project timeline to satisfaction. They executed an impressive creative process, which resulted in a successful partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president and CEO of a property-casualty insurance carrier.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenet Partners?

We wanted to refresh our branding and update our website.

SOLUTION

What was the scope of their involvement?

Tenet Partners provided creative services. Their team created a new brand. They revised our colors and created promotional materials such as brochures and advertisements. They also refreshed our trade name. Collaborating with our technology vendor, they updated our website's functionality and look based on our new branding.

What is the team composition?

There were 5–6 people assigned to the work.

How did you come to work with Tenet Partners?

We searched online for companies with the expertise and experience to successfully accomplish our goals. Tenet Partners was one of three finalists.

How much have you invested with them?

We spent between $100,000–$200,000 on the project

What is the status of this engagement?

We started the project in 2018 and wrapped up in 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We got a great number of compliments on our revised branding and name. Our independent agency base—our main channel of distribution—and our policyholders—our main customers—paid us a significant number of compliments. Additionally, our employees were proud and excited about the new brand and refreshed website.

How did Tenet Partners perform from a project management standpoint?

They used project management software. The timeline for the website was tough but their team met our expectations as far as time management.

What did you find most impressive about them?

Their creativity stood out amongst other providers. The thought process and detail that went into refreshing our logo was impressive. We also found how they took the refreshed brand and implemented it across our various marketing and advertising materials impressive.

Are there any areas they could improve?

No, not I can think of now.

Do you have any advice for potential customers?

Don’t be afraid to maintain robust channels of communication. The more information you share with them the better job they’ll do.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding for Global Asset Management Firm

“Their thoughtfulness and ability to grasp our complex business quickly were remarkable.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2016 - Oct. 2017
Project summary: 

Tenet Partners provided a brand refresh and web redesign to an institutional money management company. They conducted client interviews and collaborated with the internal staff to implement a platform redesign.

The Reviewer
 
51-200 Employees
 
West Palm Beach, Florida
Executive, Global Asset Management Company
 
Verified
The Review
Feedback summary: 

The final solution was well-received by the business’s parent company and the company has noticed an uptick of customers in their sales pipelines, indicating the project’s success. The team’s thorough documentation and communication habits helped to keep all parties on track.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re an institutional money manager that handles money for pension funds, endowment,s foundations, and sovereign wealth. Our company manages about 50 billion dollars in glocal assets. I’m the chief marketing officer here.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenet Partners?

We have legacy products that have defined us in the marketplace. It was important to us to refresh the brand to align more closely with some of the newer products that are growing our business.

SOLUTION

What was the scope of their involvement?

There were three distinctive parts to the engagement. The first part was a qualitative research study. We conducted that research with prospective and former clients as well as their consultants. When that research came back, we outlined a brand platform based on the results. They sat with our senior leaders to go through the findings. We undertook several exercises to get to a brand platform. Then, we went through the implementation of a creative redesign to get us to the platform that we had settled upon. 

What is the team composition?

We worked with about a dozen people. 

How did you come to work with Tenet Partners?

I worked with them in a prior role. In that effort, one of my colleagues closely worked with and recommended them. They were in the mix of people that we evaluated to bring on and were the right fit. 

What is the status of this engagement?

We started our engagement in late 2016 and launched the product in October 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because it’s still relatively early in our brand relaunch, we haven’t checked metrics against those from past years. However, the solution has been well-received by our parent company, consultants, and our clients. The level of activity is appreciably higher in our sales pipeline, and I’d attribute some of that change to their work. If the project wasn’t successful, we wouldn’t see that pipeline growth. Give our 2–3-year sales cycle, we’re just now beginning to see the results from their work. 

How did Tenet Partners perform from a project management standpoint?

They were always on task and on target. Their team was professional and met tight deadlines. They always followed up and documented everything. 

What did you find most impressive about them?

It sometimes felt like we were working with a large-scale consulting firm. Their thoughtfulness and ability to grasp our complex business quickly were remarkable. We have employees that take two years to understand our practice, but they figured us out really quickly. They were guiding the business as well as the brand work. 

Are there any areas they could improve?

They were patient with us and did a great up all around. 

Do you have any advice for potential customers?

Have your ducks in a row on your end because they’re going to hit the ground running. You’ll get the most out of the group if you’re organized and meet them halfway.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They’re not cheap, but they delivered on value.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding for Professional Organization

"I can’t say enough good things about how well they responded to the influx of work we gave them."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Oct. 2018 - Ongoing
Project summary: 

Tenet Partners designed the branding architecture, logo, guidelines, and assets to help a professional organization and its many chapters unify under one brand. The project is ongoing. 

The Reviewer
 
201-500 Employees
 
Alexandria, Virginia
Director, Professional Organization
 
Verified
The Review
Feedback summary: 

The project has grown in scope thanks to the positive reception of Tenet Partners’ design work so far. The team demonstrates professionalism, responsiveness, and a knack for problem-solving. Their flexibility against changing guidelines and multiple stakeholders makes collaboration easy.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a director for a nonprofit membership society for health care professionals. We offer numerous products, events, and advocacy services to our over 100,000 members.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenet Partners?

We had a house of 35 internal brands and 69 components, each with unique branding. Members gave us feedback that they valued the benefits we provided, but often had a hard to identifying that these benefits were provided by the association; many didn’t associate each component with our broad organization and had trouble navigating our communities as a result. We decided to bring the organization under a branded house that articulates our value to members in a more accessible way. 

SOLUTION

What was the scope of their involvement?

Tenet Partners helped us build our brand architectures and helped us solve our visual and verbal brand challenges. 

They started by doing an audit and assessment of our current brand and brand platform. They then organized a brand architecture workshop with key stakeholders from our organization and component organizations. The workshop was to inform the future visual and verbal architecture of our brands. Once we determined what that would look like, they designed the visual system that would support the brand architecture. 

Tenet Partners also created the association’s new logo along with the logos, brand guidelines, and brand assets for 40 of our sections and chapters.

What is the team composition?

I work with four people on a regular basis. Renee (Account Director, Tenet Partners) is our main point of contact.

How did you come to work with Tenet Partners?

While I was at a different organization, they were hired to develop a brand center website for that organization. When I came to this nonprofit, I included Tenet Partners in the RFP process for this project.

What is the status of this engagement?

The partnership started in October 2018 and is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Tenet Partners has excelled at developing the logo suites for our chapters and sections that choose to align with the brand. Their team is very good at staying on top of multiple projects happening at once with multiple stakeholders. Our internal team is very happy with their work.

How did Tenet Partners perform from a project management standpoint?

They’ve done an excellent job. We have a weekly check-in meeting over the phone, and we communicate regularly through email and Basecamp to manage our projects. 

What did you find most impressive about them?

Their professional can-do attitude stands out the most. Tenet Partners also isn’t a huge agency. Their team is approachable and easy to work with. We feel like we can rely on them as a partner that supports us.

Are there any areas they could improve?

No, I can’t think of anything at the moment.

Any advice for potential customers?

Like with any agency, consider if your timeline is feasible for your project’s scope. Our project was massive, and it exploded because of how well it was received. We moved really quickly, and Tenet Partners was able to move quickly with us. I can’t say enough good things about how well they responded to the influx of work we gave them. 

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding for a Manufacturing Company

“Tenet Partners develops a true partnership with their clients.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
July 2017 - Ongoing
Project summary: 

Tenet Partners provided branding services for a manufacturing company. The team audited internal and external communications and ran survey panels on the old and new brand identity.

The Reviewer
 
5,001-10,000 Employees
 
Newark, Deleware
Steve Shuster
Brand Manager, W. L. Gore & Associates
 
Verified
The Review
Feedback summary: 

While the work is ongoing, the engagement has exceeded the expectations of the client. Tenet Partners created branding that has recived positve feedback from both internal and external sources. The team is hard-working and creative, establishing a succesful collaboration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a brand manager at W.L. Gore & Associates.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenet Partners?

Our company is divided into multiple divisions and we needed to come up with one brand identity for both internal and external purposes.

SOLUTION

What was the scope of their involvement?

Tenet Partners provided branding services. First, their team completed an audit, looking at our internal and external communications. Next, their team set up a war room to develop a single, consistent, authentic identity for us.

What is the team composition?

We work with less than 15 members of the Tenet Partners team, including an account lead. 

How did you come to work with Tenet Partners?

We initially looked for agencies with a primary focus around identity, and Tenet Partners came up during that search. After narrowing it down to three agencies through the RFP process, we chose to work with Tenet Partners.

What is the status of this engagement?

Our ongoing engagement with Tenet Partners began in July 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

During the audit, we surveyed panels on our old identity versus ideas for the new. We’re in the process of going back out to survey people on the new identity. We launched the branding internally in June 2019. However, we’ve already recieved positive feedback from the internal team and customers. 

How did Tenet Partners perform from a project management standpoint?

It went very well. We agreed to have a clear expectation of who was going to lead the project in order to make the most of our time. Our teams had a weekly meeting to identify the path forward.

What did you find most impressive about them?

Tenet Partners develops a true partnership with their clients. They’ve become a part of our team. 

Are there any areas they could improve?

The biggest challenge with a project like this is successfully communicating that some pieces of the old identity will be around for quite some time. We can’t convert everything over at once. We ran into some difficulty communicating that message consistently.

Do you have any advice for potential customers?

Tenet Partners exceeded our expectations, that’s why we’re continuing to engage with them. I would recommend them to anyone looking to rebrand.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Digital Marketing for Medical Device Company

“They’re great at regularly following up and asking the right questions to understand our aims.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2009 - Ongoing
Project summary: 

Tenet Partners serves as a long-term marketing and planning partner for a medical device company. They create messaging, creative, and overall strategy for various products and initiatives.

The Reviewer
 
10,001+ Employees
 
Irvine, California
Lisa Mahar
Brand Manager, Edwards Lifesciences
 
Verified
The Review
Feedback summary: 

The team’s finished deliverables and continuous advice had catalyzed increased awareness and adoption of the client’s products. They’ve even played a role in ensuring the success of recent campaigns. Their ability to calmly navigate through stressful scenarios added value to the partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for Edwards Lifesciences, which is a large medical device company focusing on heart valves.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenet Partners?

Their specialty is strategy and helping us design content that we couldn’t have on our own. They ask questions to assist us in our effort to uncover the insights needed for marketing.

SOLUTION

What was the scope of their involvement?

They’ve worked on a direct-to-consumer initiative where we’re reaching out to people with heart disease about heart valves and trying to help patients become educated on the disease. We also disseminate information regarding disease treatment options. For that campaign, they helped us build messaging, creative, and strategy, which is typically what we work on together.

We’ve had several new product launches in the last few years, and they’ve helped us build initial brand strategy, messaging, and creative for those products.

What is the team composition?

The team usually consists of 3–5 people. Their team always includes strategists, creative specialists, and personnel focusing in other particular areas.

How did you come to work with Tenet Partners?

They’d done work with our critical care team in the past with dynamic monitoring systems. In addition to their years with them, the team built our corporate brand, which is impressive and strong. They worked with our corporate communications in that effort. Our surgical team found out about them through that project and began working with them. So, we were connected by a recommendation.

How much have you invested with them?

At this point, we’ve spent close to $800,000.

What is the status of this engagement?

We started the partnership in about 2009 and still work together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We track specific calls to action and KPIs, depending on the campaign. For instance, we planned some social and paid search ads for our patient initiative. We tracked the response to that and tailored our creative around it. Our team also tracks in-market awareness to assess how well a campaign has done in raising awareness. We’re very focused on our goals and putting forth a strategy that will best achieve what we need.

Tenet Partners helped us achieve great awareness and adoption of our product during our patient initiative. Their team also helps examine how well our campaigns are resonating with the audience as part of our market research before and after campaigns occur. Our team is good at testing the content afterward to ensure they’re performing well. Right now, we’re interviewing several surgeons about their experience with a campaign we’ve been running for the last several years. Their input will guide our efforts to change it in the near future. Tenet Partners has become part of that process.

How did Tenet Partners perform from a project management standpoint?

They’re great at regularly following up and asking the right questions to understand our aims. Their ability to remain level-headed in fast-moving situations is appreciated and a key to our account management. The team is able to work through problems without overreacting.

Additionally, we have a consistent collaborative partner in them. Even if something doesn’t go as expected, they don’t let emotions or other issues get in the way of a good relationship.

What did you find most impressive about them?

Their experience in our industry and familiarity with our brand went far in ensuring our success. They built our brand, so I don’t have to worry about them not being up to speed on our guidelines. The amount of experience they have with heart valves in this particular market is very strong.

Are there any areas they could improve?

Because they’ve been working with us for a while, stepping outside the box and thinking creatively can sometimes be challenging for them. They’ve truly become part of our team, which has the potential to stifle creativity. However, all of their creative work has been great. I do see them having difficulties getting to that point, though. 

Do you have any advice for potential customers?

Be honest about your true needs and goals. Then, let them do the work.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding and Digital Marketing for an Investment Firm

"Tenet Partners’ output quality is exceptionally high."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. 2016 - Ongoing
Project summary: 

Tenet Partners was hired to craft a brand identity and social media strategy for an investment research startup. Their team also hosts the website and performs event marketing services.

The Reviewer
 
2-10 Employees
 
New York, New York
Susan Avarde
Co-Founder, Brandometry
 
Verified
The Review
Feedback summary: 

Tenet Partners exceeds expectations, delivering high-quality services that benefit their clients. Their unique skillset sets them apart from other providers. They’re responsive and professional. Customers can expect a hardworking team that never misses a deadline.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Brandometry, an investment research firm. We designed the first index that uses brand value as one of our measures.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenet Partners?

We’re a startup that needed help coming up with an identity and social media strategy.

SOLUTION

What was the scope of their involvement?

Tenet Partners visualizes our data into a presentable format that makes it easier to understand. Their team provides brand data, which is a core component of their brand valuation database. We leveraged part of that service to design our index. They mainly work with ActiveCampaign, but sometimes they provide content for Twitter. We manage our LinkedIn, but they assist with outreach. They host and run our website. Tenet Partners also helped with event marketing when we rang the closing bell at the New York Stock Exchange. Their team figured out a strategy that would have the most impact, providing supporting materials for the screens at the exchange.

What is the team composition?

In total, we’ve worked with five members of their team. There is a digital marketing lead and head designer. Along with them, I mainly communicate with Hampton (CEO & Managing Partner, Tenet Partners).

How did you come to work with Tenet Partners?

I heard of Tenet Partners and their unique branding data at my previous position. There are a few agencies that specialize in that skillset.

What is the status of this engagement?

Our engagement with Tenet Partners began in March 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re in a continual marketing push with Tenet Partners. Our team doesn’t have an annual agency review process, but I’m experienced enough to know how to judge quality. Tenet Partners’ output quality is exceptionally high. The material on our website is also well-done. Their work is very good for B2B. They’re robust in the work they do for those type of clients. It’s imperative that the caliber of work is exceptional because of our client base. We work with mainly financial advisors, IRAs, and individual investors. As we are a financial research firm, it’s important to project a professional and contemporary brand.

How did Tenet Partners perform from a project management standpoint? 

They’re highly responsive, especially on the digital marketing side. I try to give them realistic and fair deadlines, which they’ve never missed. If we’re not directly in conversation with Hampton, we go to straight to the digital marketing lead.

What did you find most impressive about them?

Tenet Partners is particularly great in the B2B space. I’ve worked with a significant number of advertising and marketing agencies, management consultancies, and brand strategy & research firms. They compare well to larger agencies I’ve worked with. I haven’t required a larger team from their end, but my understanding is that they’re able to scale up quickly when necessary. Tenet Partners is full of extremely professional and data-driven workers. Some agencies push boundaries before coming to the market with high-creative work. I’ve observed instances where that’s a step too far for clients. Tenet Partners exhibits a great balance of that.

Are there any areas they could improve?

No, I’ve been extremely pleased with what Tenet Partners has done for us. We’re a brand that presents itself as a highly-original financial research firm. They struck a good tone for our business. Since we mainly used them for data & digital services and brand strategy & identity work, I can’t comment on their other services. I’ve never been disappointed with their team.

Do you have any advice for potential customers?

There are a lot of companies that have yet to embrace what brand strategy can do for their business. We’re in a world where success lies in the ability to pull customers and clients to you, rather than chasing and marketing to the clients. It’s certainly desirous to have a pull strategy. Clients and others thinking of working with Tenet Partners or another agency need to appreciate the talent out there and need to be prepared to pay for it. Once you’ve invested, the long-term benefit can be enjoyed.

It’s not a comment on their pricing structure, but clients need to be prepared to invest in high-quality work that Tenet Partners can provide. There’s a tendency for clients to say that they’re investing in PR or advertising without investing in their own brand to the highest caliber, along with delivering the highest customer experience. They tend to scrimp on that, but it’s essentially earned media if you can get it right.

5.0
Overall Score They've been faultless.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design for a Real Estate Finance Company

"Our traffic is continually growing organically."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2017 - Ongoing
Project summary: 

Tenet Partners designed a company website to reflect status within a unique industry. The team heard a creative briefing before tackling the design of the CMS. They also performed maintenance services.

The Reviewer
 
51-200 Employees
 
United States
Manager, Real Estate Finance Company
 
Verified
The Review
Feedback summary: 

Website traffic doubled within the first month, and organic traffic continues to increase. Tenet Partners created a site that stands out from competitors. Their strategic approach supplements their creative process. They’re responsive and understanding. Expect quality value at a reasonable price.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of a leading privately held commercial real estate finance company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenet Partners?

We needed a website that more accurately reflected our stature in the commercial real estate finance community.

SOLUTION

What was the scope of their involvement?

Tenet Partners created a website that had a design which incorporated a background of moving visuals. It had a literal background of aerial composites of some of the biggest business areas of some of the largest cities in the country.

The primary goal for the site was that we wanted to leverage the impact of our closed leans. The deals we transact are huge, and we’ve closed more than 15 billion since our inception in 2015. We wanted the ability to give dimensions to what those numbers look like.

Our team was actively involved, providing an in-depth creative briefing for them to understand our unique industry. We gave a great deal of creative input and background, including competitor reviews. What we were looking for from them was not only the website design but also content integration with the design. Our team provided the content, although Tenet Partners made strategic suggestions.

In the end, we decided to go with a new CMS, Netlify, and had to draw on their talents for maintenance, updates, and the evolution of the site.

What is the team composition?

The pivotal people I work with are Larry (Senior Digital Partner, Tenet Partners), Ernie (Digital Partner, Tenet Partners), and Randell (Design Director, Tenet Partners). We also had a project manager.

How did you come to work with Tenet Partners?

I found Tenet Partners on Clutch.

How much have you invested with them?

We’ve invested over $120,000.

What is the status of this engagement?

Our engagement with Tenet Partners started in August 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Honestly, we felt that we would be underwhelmed by the product delivered, regardless of the agency. Tenet Partners designed a site that’s a standout in the commercial real estate finance community. No one else had a website that looked like it from a visual design perspective. The fluidity of it was different. A couple of companies have since followed suit, but ours was the first.

Within a month of going live, our site traffic has more than doubled, and it’s continued to increase. Our recent transactions page draws the most visitors. Users are staying on that page longer than anything else, which isn’t surprising because it contains the 50 most current deals. During the first year, we weren’t performing any digital advertising. Our traffic is continually growing organically. We’re extremely pleased.

How did Tenet Partners perform from a project management standpoint?

Compared to other agencies I’ve worked with, Tenet Partners’ project management style was a little above average.

What did you find most impressive about them?

Their grasp of the differences between enterprise and corporate level B2B is much more real. When most agencies talk to B2B, it’s like they’re talking about a supplier to a small company that sells to consumers. The B2B world we operate in is truly B2B. Our clients are developers, investors, borrowers, and brokers within commercial real estate. No consumers are involved.

Larry, being a strategic person, truly understands that. They’ve never made a suggestion that derives from a consumer orientation. Their experience in marketing, advertising, design, and tech is a step above other agencies. A lot of the times, people that talk about things from a strategic perspective can’t answer tech issues. Larry and Ernie perform in both.

Are there any areas they could improve?

No, I’m happy with their responsiveness and the caliber of the work. Tenet Partners give me recommendations and suggestions that are worthy of consideration. It’s never a waste of time.

Do you have any advice for potential customers?

I think the price primarily motivates a lot of people while searching for a design agency. Tenet Partners isn’t the cheapest, but also not the most experienced. They’re a great value for the money. You won’t get a less than stellar product from them.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Messaging Strategy for an Electrical Infrastructure Company

"I’m impressed with Tenet Partners’ ability to understand their customers."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
Confidential
 
Aug. 2017 - Ongoing
Project summary: 

Tenet Partners performed a series of strategic messaging services. The team crafted messaging for divisions with the company. They’re currently creating slide decks and scripts for the sales team.

The Reviewer
 
10,001+ Employees
 
France
Director, Electrical Infrastructure Company
 
Verified
The Review
Feedback summary: 

Throughout the years of engagement, internal feedback has been positive. Tenet Partners is skilled at creating strong messaging. They’re truly dedicated to the success of their clients. Customers can expect a team that delivers on time and within budget.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a global B2B and B2C company that completes electrical and digital infrastructure for buildings, data centers, and homes. Our company transforms spaces where people live and work, providing power, light, and data to where and when people need it.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenet Partners?

Before I joined my company, Tenet Partners has been engaged with them for numerous projects. The work I’ve done with them has involved messaging.

SOLUTION

What was the scope of their involvement?

The first projects focused on strategic and divisional messaging for our audio & video division and data, power & control division. Their team led workshops with key sales and marketing executives to develop a strategic messaging platform.

Currently, we’re working on developing a high-level story about our company that talks about who we are and making it easier for our salespeople to sell solutions to various customers. Right now, their team is developing a slide deck and written script for our sales team to talk about our company to clients, depending on their needs.

What is the team composition?

Currently, we’re working with three people: two key executives and a project coordinator. On previous projects, we’ve worked with four.

How did you come to work with Tenet Partners?

Tenet Partners began working with my company before I started there.

What is the status of this engagement?

I began working with Tenet Partners in August 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Internal feedback on past projects has been positive. With this current project, we’re going to see feedback from the sales team through pulse surveys. We want to get an idea of what they think of our messaging platform and overall story.

How did Tenet Partners perform from a project management standpoint?

Tenet Partners is on top of it. They tend to meet deadlines. If there is a delay, it’s usually due to approvals on our side. Their team met our project deadlines on time and within budget.

What did you find most impressive about them?

I’m impressed with Tenet Partners’ ability to understand their customers. We’re a diverse and complex company. Over the years they’ve been working with us, their team learned about our business and how to work with us.

Are there any areas they could improve?

No, not at the top of my head.

Do you have any advice for potential customers?

Tenet Partners excels at strategic messaging. If you’re looking for a smaller company with an intimate and hands-on approach to developing messaging or your company’s story, I think they’re the perfect solution for that.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Branding and Strategy for a Payment Accuracy Company

"They offered great branding with the right level of detail."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Apr. - Oct. 2015
Project summary: 

Tenet Partners did branding for a payment accuracy firm following a merger. Their services included strategy, execution, website redesign, and content development.

The Reviewer
 
1,001-5,000 Employees
 
United States
Former Manager, Payment Accuracy Company
 
Verified
The Review
Feedback summary: 

Their involvement pushed the brand to the top of its marketplace. Tenet Partners is an organized team and they reliably deliver on time. They thoroughly probe every new project and use the knowledge they gain to provide strategic perspectives for each deliverable.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the former CMO and I led the strategy of a payment accuracy company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenet Partners?

We had merged two companies and knew that one of them had the brand position we wanted in the market. We wanted to go to market with a more comprehensive story. We needed to rebrand from those two individual brand names to a common name across the merged companies.

SOLUTION

What was the scope of their involvement?

They did our rebranding and it expanded beyond that. We wanted to look at the total story and determine how to come up with the value of a company that can now offer these combined solutions that neither could offer before. We were a single provider for this particular combination of solutions.

We started by digging into how we think about our identity, what we want to be, and how we think about what’s required to make that transition. It was a pretty comprehensive effort.

They did strategy and execution and content. They helped us with the PowerPoint storylines that we weave into our client presentations. They redesigned our website and developed all the content for the website. We also engaged them for some case studies and other collateral and joined some of the specific solutions. It started with strategy and branded into the definition and then rolled into content development and execution.

What is the team composition?

There were six people. There was a lead partner that I worked most closely with. There was a project manager, a content person, a digital person, a brand strategy person, and a variety of folks that were involved. The lead partner and the project manager helped to facilitate and organize it all.

How did you come to work with Tenet Partners?

They had a local office down the street from our corporate headquarters. They had a good proposal on how to help us address our problem. It was strategic enough that they understood the complexities of what we needed to do, but it was tactful enough that we knew we would get to an end deliverable that we needed to.

At the time of the merger, when we were doing this rebranding, we were probably a $500 million company. We were big enough that we needed some level of sophistication and scale to support us. We wanted somebody who had worked with some larger firms, but we weren’t so big that we were going to be a marquee client for anyone. I was worried about going with a firm that wouldn’t be able to handle the amount of work we needed.

Tenet Partners was right where we needed them to be. They had the horsepower and the experience to give us confidence that they knew what they were doing. They also made us feel we were one of their most important clients. I could get in touch with them at a moment’s notice. They were fully engaged.

How much have you invested with them?

We’ve spent over $1.5 million.

What is the status of this engagement?

We worked on our initial project from April–October 2015. They continued to provide support for 18 months after that.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were a very small marketing team at the time and didn’t have the tools in place to measure metrics, but we very quickly became the leading brand in the market. We could deliver a consistent brand message.

How did Tenet Partners perform from a project management standpoint?

Their project management was well-organized and they remained within budget. I always had a good understanding of the work plan, where we were in the process, what was next, and what the base of deliverables would be. They hit their deliverable dates without any delays.

What did you find most impressive about them?

They probe and ask questions to make sure they understand the project and can bring thought leadership. They bring the strategy perspective no matter what kind of project it is. They have the execution arm to go and carry it through to a quality deliverable whether it’s a new brand, a website, a white paper, or a piece of collateral. We later sought another vendor and they weren’t capable of that level of thought leadership.

Are there any areas they could improve?

They tried really hard to learn our business. You can always learn more. I wish, somehow, we had been able to get them to learn the business even better. The branding was great and it was the right level of detail. They struggled with some of the more detailed case studies for white paper collateral.

Some of that is my team for not conveying it as well as we could have. If we had been able to give them a deeper understanding, we might have gotten slightly better content. For the big picture deliverables we needed, such as branding and positioning statements, they nailed it and really understood our market position at the highest level.

Do you have any advice for potential customers?

You’re only going to get what you put in. You’ve got to be willing to make the commitment for the full leadership team to be engaged. It’s got to go to the highest level. It’s got to have sponsorships from those senior people.

5.0
Overall Score Everyone on our side was extremely satisfied.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    They’re not the cheapest, but they provide good value.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I definitely recommend them.

Brand Voice Development for Insurance Company

"Tenet Partners was fantastic. We gave them a timetable and they met all the deadlines."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2018 - Feb. 2019
Project summary: 

Tenet Partners developed new brand voice guidelines for the US branch of an international insurance company. They conducted stakeholder interviews and led brainstorming sessions.

The Reviewer
 
201-500 Employees
 
Atlanta, Georgia
Maureen Kelly
Head of Content & Brand Marketing, Hiscox USA
 
Verified
The Review
Feedback summary: 

Internal and external feedback has been overwhelmingly positive. Expertise, meticulousness, and on-time deliverables were hallmarks of their work. Tenet Partners accepted constructive input well, but also brought creative ideas of their own to the table at a reasonable value.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I'm head of content and brand marketing at Hiscox Insurance. We provide insurance primarily to small businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenet Partners? 

We didn’t have formal brand voice guidelines. We had some high-level guidance from the Hiscox Group that oversees all countries. However, the way we speak about our offerings in the US is different than the way it's spoken in the UK. We were looking to create our own tone of voice and make sure our writing is always clear.

SOLUTION

What was the scope of their involvement?

We hired Tenet Partners to help us create brand voice guidelines not only for our employees but for our external agencies as well. They started with stakeholder interviews with about eight people from the CEO down. That really helped them to get more of the background on our company.

Next, they held a kickoff session in New York at their office. I invited key members of my marketing department as well as stakeholders from other partner agencies. They took us through several exercises during the half-day workshop. We talked about keywords and key terms for how we describe ourselves and our values. 

From there, Tenet Partners wrote brand voice guidelines that outline how to communicate the Hiscox US brand platform. They listed out what to keep in mind while writing to make sure that the voice is consistent with our values. We’re committed to protecting small businesses and helping agents and brokers to do more. One of the most important parts of our brand platform is “Encourage Courage” so we have to make sure that’s coming through in our tone and our words. 

What is the team composition?

As with any agency, we had one main contact. We had two additional contacts for day-to-day issues throughout the project.

How did you come to work with Tenet Partners? 

They were highly recommended by a former colleague of mine. We sent them a creative brief to let them know what we were looking for and they came back to us with a proposal.

How much have you invested with them?

We spent $70,000.

What is the status of this engagement? 

The project took place from October 2018–February 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Tenet Partners really and truly did a great job. We immediately sent out the brand voice guidelines to all our agency partners so that they could have it for future use. The new guidelines have been extremely beneficial to our in-house copywriter. She writes in our voice all the time, so it’s instrumental for her to have something formal to reference. We recently brought her on full time and hired an additional full-time copywriter. The new guidelines are a crucial part of their job. It’s also been a blessing to have that reference tool for any new agencies that we've hired.

How did Tenet Partners perform from a project management standpoint?

Tenet Partners was fantastic. We gave them a timetable and they met all the deadlines. If anything, they were chasing us down for the information that they needed. They were great at following up and keeping us in check. 

What did you find most impressive about them? 

Tenet Partners is quite knowledgeable. Their staff has years of experience. Their backgrounds include working for a number of big brands from a breadth of industries. In addition, they're so collaborative that it was extremely enjoyable to work with them. 

Are there any areas they could improve? 

No, this was a relatively small project for them and right within their wheelhouse. Any issues were more around us as the client. Not once did they complain about the tight deadline they needed to meet. It was a great experience. 

Do you have any advice for potential customers? 

The kickoff meeting was so crucial to this project. They call it a "co-magination" work session. It felt similar to team building exercises because they had us write things down on paper and put ideas up on boards, etc. It might seem odd at first, but you should go into it knowing that it’s the most important part of the entire project. It's how they learn about your business to create the best work for you.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    We completely got our money's worth.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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Verification Level
Gold
VERIFIED
Business Entity
Business Entity Name
Brandlogic Corp DBA Tenet Partners
Status
Active
Jurisdiction of Formation
New York
ID
3933962
Date of Formation
Dec 27, 1999
Last Updated
Mar 1, 2019
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last Updated
Jul 22, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
31
OVERALL REVIEW RATING
4.7
Source
Clutch
LAST UPDATED
May 7, 2020