What evidence can you share that demonstrates the impact of the engagement?
Every expectation was met, without reservation. We eventually chose a place within our budget, and Tenant Agency was able to negotiate it downward. We got nearly everything we wanted. Some things will always be unobtainable, and this isn’t a reservation at all.
On the buildout side, it was critical that we make a cultural statement and not just an economical decision. We wanted a space that fit out cultural aspirations, and also conveyed the correct messages to our partners, stakeholders, and the general public: that we’re not only a forward-moving organization but also one that takes good care of its donor resources.
How did The Tenant Agency perform from a project management standpoint?
Everything happened in a timely manner and major issues were dealt with. Something that really impressed me was that they always answered my phone calls. If they had another client, they got back to us shortly in 30–60 minutes. I had to manage a board of directors, a president that expected quality and had high expectations, and money from a public trust. Tenant Agency’s leadership helped me fulfill all my responsibilities.
They provided me with a project plan while we were looking at properties so we’d understand what the timeline would be after we signed a lease. Once we got a property, I’d have a project manager (other firms would disappear at that point). When Tenant Agency saw problems, they took care of them. I had confidence throughout the process that there weren’t going to be surprises, and, to the extent that there were, they were dealt with without drama.
What did you find most impressive about them?
They own the project the way we own the project. For example, there’s an HVAC issue we’re trying to solve currently, and I can imagine other firms would’ve given us a referral to a provider. Tenant Agency came on site, helped us analyze the issue, and talked to the building management before looking for a provider. They do a lot of things that are above and beyond the point of sale. They’re our go-to people, and I won’t hesitate to call them if we ever look for space again.
Are there any areas they could improve?
I don’t have any reservations. I hope the clients they get from this review have the same experience I did.
Do you have any advice for future clients of theirs?
Don’t hesitate to hire them and give them as much information as you can, especially about your culture and needs. Be upfront if you need to pivot or they didn’t find quite what you wanted. As long as you’re a good partner, they’ll deliver.
The relocation and move-in process finished on time and within budget. The Tenant Agency drew on their in-depth experience to guide every step smoothly and without incurring extra costs. Their integrity, openness, and consistent ability to deliver made for seamless collaboration.