What evidence can you share that demonstrates the impact of the engagement?
Well, they were the only team that came up with a solution that enabled us to troubleshoot the firewall issue. The metric would be success for the project. Without that, we’d have had much larger issues. In the previous instance, they worked with a product in an unstable cloud environment and came up with a temporary fix and long-term cost-effective solution. Prior to their solution, they had to be on call, go in and continually put address the issue in the system. There was not a permanent fix in the original server environment. It would have cost us more in downtime, fixes, and stress than their permanent solution cost us. It was very cost-effective and efficient
How did Tenadroit perform from a project management standpoint?
I have a set contact, Dinesh, who is extremely responsive. They give thought behind their recommendations and don’t just come back with the answer we’ve asked for. They look to the underlying cause and ensure it’s the right answer to the problem. They think about our long-term and future needs rather than simply addressing our immediate request.
Currently, our method of communication is via email, however as we continue, I am sure we will integrate them into our company systems such as Slack and Confluence.
What did you find most impressive about them?
Their responsiveness, quality of work, and professionalism stand out to me.
Are there any areas they could improve?
Not that I can think of. They’ve hit all my needs. If I have questions or comments, they’re very responsive. If I have any issues I’m sure they’d be addressed.
Do you have any advice for potential customers?
Try them out. We’ve had great success on a few high profile projects with short timelines. They’ve shined in those. I would also throw your challenges at them because they’ve come into situations where they didn’t know the environment, broke the problem down, troubleshot and solved them effectively.