What evidence can you share that demonstrates the impact of the engagement?
We aren’t a traditional e-commerce or even a true B2B site in that we’re really trying to drive a lot of traffic to the site organically, so many the more traditional metrics aren’t as critical. Our real indicators would be lack of bugs, timeliness of project completion, and site speed and accuracy, all of which have been excellent.
How did Temper and Forge perform from a project management standpoint?
Nate was excellent. He had a preference for using Monday.com, a tool that my firm likes to use as well, so that was very streamlined for us. He really kept us on task, which was really important for me so that I could ensure that my team was providing deliverables in a timely way without having to monitor that whole process myself. Nate was great about keeping our designer on time; she’s a very organized and meticulous person as well, so she valued that as well. I know from the designer that Nate was great to work with and very collaborative.
Project management was a hugely important element for us; we obviously wanted to have a beautiful site, and that was achieved, but having someone who felt like an extension of the team and keeping us on task was huge. It was important to me that we were able to use the designer that we did. She actually has another full-time position, and the fact that we were able to be on time and very respectful of the time she was putting in to be a part of this project was a testament to Nate’s project management. That was really helpful to her.
What did you find most impressive about them?
I’d have to say two things: Nate has a great disposition and is really easy to work with, combined with his organizational and project management skills.
Are there any areas they could improve?
No, not really. It was really great overall.
Any advice for potential customers?
Make sure that you’re comfortable handing over the reins from a project management perspective. If someone wanted to follow their own procedures or manage the project themselves, they might want to vet if that would be as good of a fit, as opposed to a firm like ours where we really wanted someone who could come in and manage us while still being flexible.
The improved website is more user-friendly and quicker to load, meeting the goals of the internal team. Temper and Forge establishes a smooth workflow through clear and open communication. The team is quick-working and dedicated.