In terms of results, could you share any statistics, metrics, or user feedback you’ve received that would demonstrate the effectiveness of their work?
No. The website isn’t live yet because of political problems within the organization that commissioned it. I submitted it to them and they were all very happy with it, they did test it and they were very pleased. It did everything they wanted it to do, and the price was fine with them. They paid for it and it’s all done and dusted, but their internal politics have seemed to stop things in their tracks. So, it isn’t yet launched in full. I hope it will be, but it’s not yet, so it hasn’t been used by a large number of internal users. I don’t have any real measurement of the success except for the initial acceptance by the people who commissioned it, and they were pleased.
Their project management is very effective. Their communication was great. They were very conscientiousness, very professional, easy to get hold of, and easy to communicate with. Overall, I’d say the entire thing went very well.
When working with Tekton Labs, is there anything you’d consider unique about their approach or development methodology that distinguish them from other vendors?
I think they were more professional than most others that I’ve worked with in that past, in the sense that they didn’t cut any corners and they met the expectations they set forth originally. They wanted to do everything to the highest standards and make sure that everything was correct, and they didn’t take any shortcuts, even after I got to know them quite well. Whereas with other companies, I’ve found that once you get to know them quite well and have quite a relaxed relationship with them, then that relaxed attitude creeps into the work as well. That didn’t happen with Tekton, they stayed very professional. I was impressed and reassured by that.
In retrospect, are there areas in which you think Tekton Labs could improve as a service provider?
No. I think they performed admirably. There’s nothing in particular that I would say was weak about them or their service.