TekRevol

What evidence can you share that demonstrates the impact of the engagement?

I’m not a tech person, so it’s hard for me to measure quality of code, but the basics we measure in terms of business are revenues. I’ve seen my ROI double itself after the app came in, which is one of the best things I could want. Even though I’m paying almost an arm and a leg to TekRevol on a monthly basis, the ROI my clientele is bringing me is double of what it used to be.

How did TekRevol perform from a project management standpoint?

The transparency level was at 100%. They were available whenever I had a concern or question. I stayed hands on even during the UI design phase, because I wanted to make sure that what we put out there was soothing to the eye. I told them this, and TekRevol had the three UI designers present for all our Zoom meetings. We were near development in February or March 2020, when the pandemic started, but there were still UI changes to make. I remember them being hands on even then. They’d have Zoom calls from home to work on the changes with me. Nobody expected or prepared for the pandemic, but TekRevol came through for me.

What did you find most impressive about them?

It’s their level of transparency. Other vendors I’ve worked with treated me as just another client they were doing business with, but the venture with TekRevol was very different. They didn’t treat me as a client or as just another business opportunity. They were hands on with me whenever I stumbled and didn’t know what to do next. They came through with ideas even throughout the process. We made some amendments for new things that needed to be added, and they came to me with proposals without my having to ask. They upheld all initial agreements, but there were things I forgot to mention. They identified those aspects during the later stages, and they took the liberty of incorporating them. They made sure the product we completed was at 100% capacity.

Are there any areas they could improve?

This is hard to answer. There were a few meetings they missed, but that happened once or twice during the entire process, and they notified me 10–15 minutes in advance. Telling me one day before would’ve been amazing, but a 15-minute heads-up is normal.

Do you have any advice for future clients of theirs?

I’d say that the client would be making the right choice. I only know the team selected to work on my application, but those people were amazing.

What evidence can you share that demonstrates the impact of the engagement?

The quality of their work has been top-notch. The fact that they could’ve taken my first product to market when it wasn’t quite ready but ultimately didn’t speaks a lot to that. I’d already beta-tested the product, and with the consult and shifting the work over to TekRevol, I just wanted to launch. However, they let me know that it wasn’t ready, and they talked me into a secondary beta test. After seeing the feedback from them, I saw that they were right. 

The easiest thing for them to do would’ve been to hit the button and launch, but they recognized that it wasn’t the best move for me. They stand behind the quality of their work. A lot of companies with less integrity would have just taken the money and launched it. They really give me direction on how to minimize our exposure and then also bring the best product to market.

How did TekRevol perform from a project management standpoint?

We communicate through whatever works best at the moment, whether that is a phone or video call, email, or text message. If we all need to get together and get updates, we jump on a Teams meeting.

At the beginning of a project, we sit down, and I lay out my goals and time frame. They’ve been really consistent about following through and achieving those goals and timeframes. They hit their goal the majority of the time, but if something unexpected comes up, they’ve been really good about communicating with me and being upfront.  

What did you find most impressive about them?

The level of communication distinguishes TekRevol. No matter how I communicated with the first company I engaged, whether it was verbally or over video or email, we just couldn’t get on the same page, whereas TekRevol is right there with me. They understand my goals and what direction I want to go in, and they put together a plan that matches what I’m thinking. 

Their ability to be on the same page as me has been amazing. When you’re trying to develop something like this, it’s just a raw, abstract idea. You can see the whole picture, but it’s challenging to communicate what’s in your mind to someone else. However, it’s been super easy with TekRevol. 

Are there any areas they could improve?

We’re still early into the relationship, and I’ve been super happy with everything to date. With any company, there are always areas for growth, but nothing stands out.

Any advice for potential customers?

Don’t be afraid to give them some freedom to expand on your ideas. Sometimes, we’re so set on what we want to bring to market; however, based on their experience and fluency in the market, they’re going to have some ideas that you might not have thought of. They’re in it for your best interest, so be open-minded. 

What evidence can you share that demonstrates the impact of the engagement?

Because of their global footprint and their numerous locations in the United States, they can use their network to help your app scale. After the app is done, they won’t just disappear. They’ll help you promote it and market it.

How did TekRevol perform from a project management standpoint?

They’ve been amazing, and from what I’ve heard from other people who’ve done projects with other vendors, TekRevol is very hands-on and connected. They’re by my side if I ever need anything, and I always feel like a priority. It’s a really caring business that cares about its clients. I’ve never been left in the dark.

What did you find most impressive about them?

They also help you identify your target market and figure out how to capture their attention. They’ve definitely helped me wrap my mind around how I’m going to monetize the application. We’re still working on the prototype but I’m happy with the look and feel. They understood me right away.

Are there any areas they could improve?

They’re always evolving and honest. Every day it seems like they’re improving in some area of their business. Since I’ve started with them they’ve even begun a podcast that tells people what to focus on in their projects and what to expect.

Do you have any advice for potential customers?

Even if your business idea is written on a napkin, give TekRevol a call and let them work their magic. You may have a million-dollar idea in your head and just need their expertise to turn your vision into reality. They helped me realize my idea was feasible.

What evidence can you share that demonstrates the impact of the engagement?

Our app has an average of about four stars, and we’re quite content. When we launched at the end of March 2019, there was a hiccup or two but nothing major.

We have just under 12,000 downloads right now. People seem to be relatively happy with the app so far, which is the main thing I cared about. It's been great because we haven’t advertised much, and the downloads have all come from word-of-mouth.

How did TekRevol perform from a project management standpoint?

They put together a neat little package for me, listing out all the deliverables and what they were going to do. Then, they would give me a document to bring me up to speed on what they did and what the next milestone would be.

We mainly communicated through a project management tool. I could log in, create a timeline, and talk with them.

Anytime there was an issue, they were very quick to jump in, take control, and address the problem swiftly and professionally. This approach stopped any issues from becoming serious because they handled everything within a reasonable amount of time.

What did you find most impressive about them?

TekRevol handled all issues in a way that other firms would or could not. Rather than having to prove to them that there was an issue, they were always flexible anytime I highlighted a challenge. They would fix problems before they became issues in my customers' minds.

Are there any areas they could improve?

No, not really. Even though I’m a very demanding person and a difficult taskmaster, they worked well with me. You can never expect zero mistakes, hiccups, or issues—that’s completely unreasonable. The measure of a company is how they handle these things.