Tegan Digital

BACKGROUND

Please describe your company and position.

I am the Managing Director of Beech Valley

Describe what your company does in a single sentence.

We're a talent marketplace for the top accounting and finance consultants in the US.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tegan Digital to accomplish?

• Designed and launched our new website

SOLUTION

How did you find Tegan Digital?

Referral

Why did you select Tegan Digital over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Tegan Digital were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tegan went through a discovery process where they understood our business and its needs. They then proposed a series of design styles and elements to get our feedback on what we liked or disliked. They then presented us with multiple website designs for feedback. Once we agreed on a design, they helped us migrate and refresh the copy for the new website, and eventually developed and took the new website live.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were all really happy with the final website. Everyone on the Tegan team was great to work with. They were communicative and did an excellent job of keeping everything on track.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had periodic check-in meetings, but most of the project management was done through our internal Slack. They always responded promptly to any questions or ideas we had throughout the process. Their team maintained a status tracker, and they were great about letting us know of upcoming deadlines and what they needed from us. They consistently delievered high quality work on or ahead of schedule.

What was your primary form of communication with Tegan Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The Tegan team was consistently reliable throughout the project, and the work they performed was high quality. They did a great job of getting everything they needed from us in an efficient way.

Are there any areas for improvement or something Tegan Digital could have done differently?

Nothing comes to mind as the process went very smoothly, and we plan to work with them again whenever a need arises.

BACKGROUND

Please describe your company and position.

I am the Founding Partner of Rockcap Company

Describe what your company does in a single sentence.

We help business execute commercial real estate transactions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tegan Digital to accomplish?

• Brand Refresh
• Website Update
• Collateral Updates

SOLUTION

How did you find Tegan Digital?

Referral

Why did you select Tegan Digital over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Tegan Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tegan completed an entire Audit of our Brand, Marketing materials, website, etc... They essentially did a Brand overhaul with a new logo, marketing materials, and website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Having a team on our side that was fully aligned with what Tegan presented and truly loving the end result of all deliverables.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes and Yes. Highly communicative and responsive throughout the process. 10 of 10 on management of our team.

What was your primary form of communication with Tegan Digital?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Tegan has a very similar vibe and style of how we do business and how we try to pursue business. It was truly fun to work with kind, talented professionals that understand their craft and help you lay the groundwork to grow your company to the next level.

Are there any areas for improvement or something Tegan Digital could have done differently?

Honestly, not really. As a form of kudos to Tegan, we actually had one misunderstanding about what was going to be delivered to our company in the end, and their management team stepped-in to resolve the issues right away to ensure 100% client satisfaction.

BACKGROUND

Please describe your company and position.

I am the Senior Director of Communications of Temple Emanu-El

Describe what your company does in a single sentence.

Synagogue

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tegan Digital to accomplish?

• Develop a new website
• Set up livestreaming from the new site

SOLUTION

How did you find Tegan Digital?

• Referral
• Other

Why did you select Tegan Digital over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit

How many teammates from Tegan Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Using the StoryBranding process, Tegan guided us through discovery. We then embarked on design and content migration, with review and editing before launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Website is beautiful and functional. It is easy for us to manage in our office and easy for our audience to navigate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, items were delivered on time and if they could not be, we would always get an explanation. They understood our organization very well and acknowledged our needs. They let us know if something wasn't feasible in the time frame and budget, and always gave us the information to make good decisions.

What was your primary form of communication with Tegan Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The professionalism and creativity of the team we worked with.

Are there any areas for improvement or something Tegan Digital could have done differently?

No, they did a great job! They had to deal with delays and staff transitions on our end, and they were never anything less than unflappable, organized and unfailingly pleasant.

BACKGROUND

Introduce your business and what you do there.

The website built by Tegan Digital is functional, professional, and on brand, receiving positive feedback from supporters. The team is timely, detailed, and very collaborative, using Zoom and in person meetings to communicate. Moreover, they’re knowledgeable, creative, and attentive to the client’s needs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tegan Digital?

We needed support with website development, hosting, maintenance, and updates, so we hired Tegan.

SOLUTION

What was the scope of their involvement?

During my time at the nonprofit organization, Tegan was in charge of website development, updates and content creation. Their team built out special features and strategic campaign pages as needed, providing us recommendations along the way for the best end result.

Their team was also responsible for updating the site and maintaining the pieces that showed our current supporters and sponsors so that our website was always current. Moreover, their work also included design to ensure that the site pages looked cohesive. As for the technology stack, Tegan mainly used WordPress, but I don’t know if there was another backend technology involved.

Throughout the engagement, I worked with Tegan on our 10-year campaign, a big campaign we launched to mark the 10-year anniversary. For this project, Tegan helped us create a new landing page so that we could launch a campaign that targeted our supporters and drove them to our social media pages to engage with us. They also integrated call-to-action buttons for donations.

Although I don’t know for sure if Tegan built our entire website from scratch because that was before my time, I know that they built a lot of its infrastructure. Additionally, they developed the entire infrastructure for the landing page. Their team also developed an entire page for a big national event the organization had in Dallas, which was the largest fundraising event that we hosted during my time.

Right when I was leaving the company, Tegan was working on adding a pop-up box so that we were able to gather information from donors visiting our site, giving them the opportunity to join our newsletter in a much easier way.

What is the team composition?

Throughout my time at the organization, I worked with Kelsey (Account Director). I also had the opportunity to collaborate and share some thoughts with John (Partner).

How did you come to work with Tegan Digital?

The organization was already engaged with Tegan when I joined. I am unsure as to the start date but I estimate it was around 2021. I am no longer part of the organization, but I believe that the partnership is ongoing.

What is the status of this engagement?

As mentioned, Tegan was already working with us when I joined, so I’m not sure about the starting date. Still, I estimate that we started working together around late 2021. I’m no longer part of the organization, but I believe that the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We received positive feedback from supporters -they enjoyed the new look and feel of the site. It was fun yet sophisticated and elegant, very professional and on-brand. Additionally, it was fully functional.

Prior to leaving the organization, tegan was helping develop tools that would helpful for gathering donor insights- allowing the organization to better familiarize themselves with its supporters.

How did Tegan Digital perform from a project management standpoint?

Tegan was very timely and detailed in their responses. Their team was always willing to visit with us and work through project scopes and timelines, while answering questions regarding to budget impact.

For example, we could always chat with Tegan about our existing infrastructure and how we could create additional pages without spending a lot of time and additional money. We communicated via email, Zoom, phone, and in-person meetings. Their communication was great, and they were always very helpful.

What did you find most impressive about them?

Kelsey was very attentive and possessed a wealth of knowledge. She would always try to find creative solutions to our problems and discovered opportunities and ways for us to reach our audience.

Are there any areas they could improve?

There was nothing Tegan could have improved on. They did a great job.

Do you have any advice for potential customers?

I highly recommend working with Tegan. If you have the opportunity to meet John and Kelsey to talk about what you’re looking for, they’ll create a roadmap for you. They’re always willing to listen and learn, and they want to truly understand your needs so that they can fit them and make it a win-win collaboration for both of you.

BACKGROUND

Please describe your company and position.

I am the Digital Product Manager of an air cooling and heating company

Describe what your company does in a single sentence.

We make people feel comfortable in their homes by making the air cooler, warmer, dryer, cleaner and better, with innovative systems that are exceptionally quiet and energy efficient.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tegan Digital to accomplish?

• Website Development & Maintenance

SOLUTION

How did you find Tegan Digital?

• Online Search
• Other

Why did you select Tegan Digital over others?

• Close to my geographic location
• Good value for cost
• Referred to me
• Company values aligned

What was the size of Tegan Digital’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tegan maintained, optimized and updated the consumer-facing website with timely, accurate information that helped guide the user journey, from optimizing for visibility in search and promoting products and promotions on the site, to connecting homeowners to dealers via the dealer locator. In addition, Tegan maintained functionality and usability for a toolset which allows company dealers to display tools and information on their own websites.

Tegan also monitored the website and tools for outage and/or issues on a regular basis and helped troubleshoot when issues did arise.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Website traffic
• Conversions (dealer searches)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Tegan team was very accessible and very timely with their responses/delivery. We utilized Slack to communicate on quick items, which was very efficient. The Tegan team paid attention to detail and always asked good clarifying questions.

What was your primary form of communication with Tegan Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Tegan Digital was very personable and friendly. They always supported each other and seemed like a family. It's a great agency with amazing people.

Are there any areas for improvement or something Tegan Digital could have done differently?

The support we had from the Tegan team was unmeasurable - not much I would do differently. The only item I would have like to see more of is SEO monitoring and recommendations; however, this may have been area that just wasn't asked for within our original scope.

BACKGROUND

Please describe your company and position.

I am the Chief Marketing Officer of The Legacy Senior Communities

Describe what your company does in a single sentence.

The Legacy Senior Communities is a not-for-profit senior living and in-home care provider.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tegan Digital to accomplish?

• Build a new website
• Produce videos
• Generate leads for the sales team
• Be our communications partner

SOLUTION

How did you find Tegan Digital?

Referral

Why did you select Tegan Digital over others?

• High ratings
• Great culture fit
• Company values aligned

What was the size of Tegan Digital’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tegan first partnered with The Legacy to develop a new website, and has since then became our digital agency for ongoing marketing and lead generation. Over the last few years they have provided digital strategy, media planning, communication planning and PR. The digital tactics have included connected tv, banner and display ads, Google Grant Ad campaign development and management, paid social, ppc, testimonial videos, direct mail, and email automation. They are intelligent people who love what they do.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• website engagement
• lead generation
• sales

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our team at Tegan provides professional, high quality, timely services. They were all very attentive and eager to help. I can count on them. I have found them to be profoundly diplomatic, positive, and a lot of fun to be around.

What was your primary form of communication with Tegan Digital?

In-Person Meeting

What did you find most impressive or unique about this company?

We love the way they buy into storytelling marketing.

Are there any areas for improvement or something Tegan Digital could have done differently?

When we first met Tegan, they didn't know the senior living business. They did a great job learning our complex model. They did not have a copywriter on staff when we began doing direct mail and PR with them which presented a challenge.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of The Birthday Party Project. We’re a nonprofit organization that partners with homeless shelters and transitional living facilities to celebrate children’s birthdays.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tegan Digital?

We felt there was an opportunity to rebrand.  We wanted our website to reflect who we were and help solve other organizational efficiencies.

SOLUTION

What was the scope of their involvement?

Tegan Digital created our new brand identity, including a new color palette, ways to talk about our mission, and more. We initially worked through a story brand exercise to define the words we’d use to describe ourselves to our community. Then, they built our WordPress website from scratch.

The site offered our community an opportunity to learn more about who we are and how they could get involved with our mission. They also helped us with e-commerce. It linked to a donation platform called Funraise.

What is the team composition?

Our main points of contact were John (VP of Client Services), who led the team on branding and storytelling, Kelsey (Account Director), and Laura (Account Executive). Ryan (Design) was our creative, and Aaron (Founder) was probably the architect.

How did you come to work with Tegan Digital?

We met through mutual friends. We interviewed three different companies and ultimately chose Tegan Digital based on their talent pool, ideas, and price.

How much have you invested with them?

It was $65,000.

What is the status of this engagement?

We worked together from July 2020–March 2021. The process took about eight months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since our brand refresh, we’ve secured five national partners, which is great. Also, people have been really energized by our new site. It’s easy to navigate and donate, so donations have increased.

How did Tegan Digital perform from a project management standpoint?

They kept us on track and held the deadlines. Overall, they were good. We did weekly status updates through Zoom and communicated back and forth via emails.

What did you find most impressive about them?

They did a great job communicating expectations and keeping us on task.

Are there any areas they could improve?

No, we were satisfied with their process.

Do you have any advice for potential customers?

Lean into your ideas and challenge their suggestions. We asked many questions about how they wanted to improve our website, which gave us the information we needed to make informed decisions. Therefore, communication on both sides is essential.

BACKGROUND

Introduce your business and what you do there.

I work at Spire Agency, a B2B branding agency that specializes in logo design, sales collateral, messaging, positioning, and other engagement. I’m a senior account executive and have been with the company for four years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tegan Digital?

Tegan Digital is our web development partner.

SOLUTION

What was the scope of their involvement?

We work with Tegan Digital on several different clients that we have. They have built, maintained, and hosted WordPress websites for our clients. The team is capable of integrating different platforms and forms. 

Tegan Digital is our go-to development shop. They have done everything from small to very large engagements. Their portfolio contains several of our clients, and we’ve worked in partnership with Tegan on their websites. Our side handles all of the creative, including design and copywriting. They support the wireframing process and help us define the pages and content. Then, they do the development from the ground up. We work with Tegan closely on the hosting and maintenance of all of our clients’ websites.

What is the team composition?

We work with a lot of their team members. Our primary contact is Aaron (Founder). 

How did you come to work with Tegan Digital?

We have worked with Aaron since the beginning of his career.

How much have you invested with them?

Each project has a different budget. One website was a $100,000 engagement, while another was probably a $75,000 engagement. A third was about $50,000.

What is the status of this engagement?

Our partnership has been ongoing since May 2009.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our clients have been extremely pleased with all of the websites that we’ve worked with Tegan Digital on. One site saw a 233% increase in engagement and viewership, so that was huge for us.  

How did Tegan Digital perform from a project management standpoint?

We communicate on a daily basis via Slack. We also work with them through email. While developing certain websites, we had weekly status calls with them. They’re very communicative about their bandwidth, and they set expectations around their bandwidth for deadlines.

We know their working style and typically know how long it’s going to take for them to complete a project. We work really well with them and have a very close partnership. 

What did you find most impressive about them?

Overall, their end product is always very polished. They produce beautiful, award-winning work. When we approach them with a project, we know that they can get it done and do so at the quality that the client expects. We really appreciate their work over that of their competitors because we know that the product and the end result will be of the highest quality. 

Are there any areas they could improve?

They have a very thorough process, so they take their time — it’s not a quick and easy thing. However, they do that because their work is so good. They take great value in their timelines and schedules.

Any advice for potential customers?

I would absolutely recommend them. They put out a great product, and they’re great people to work with.

BACKGROUND

Introduce your business and what you do there.

I'm a communications and marketing manager at a financial services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tegan Digital?

We were looking for a company to redesign our website and help us with digital media.

SOLUTION

What was the scope of their involvement?

We shared our vision with Tegan Digital and they turned it into reality. First, they gave us different design options and we provided our feedback. Then, they redesigned the frontend of the website and did a lot of work on the backend. We created the content, but Tegan Digital was responsible for the UX design and the overall look and feel of our website. It's a WordPress website and, initially, they also managed SEO for it (later, we hired someone in-house). In addition, Tegan Digital provided recommendations in terms of our social media profiles.

What is the team composition? 

We have one main point of contact and we work with two or three other people. 

How did you come to work with Tegan Digital?

The relationship had started before I joined the company.

How much have you invested with them?

We pay them about $42,000 a year.

What is the status of this engagement? 

We started working with Tegan Digital in June 2013, and the relationship is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They're a small shop, but they're very knowledgeable. We wanted to have a cutting-edge website, and Tegan Digital helped us accomplish that. They stay up-to-date with the latest technology, so they really helped us push our vision. We employ a lot of the younger talent, and they're all impressed with the website. The traffic to the website has also increased and we've seen a growth in our contract submissions.

How did Tegan Digital perform from a project management standpoint? 

They're always on top of things and send us weekly updates. We talk on a monthly basis and use email in between the conversations. They're very responsive and get back to us in less than 24 hours. 

What did you find most impressive about them?

They're small, nimble, and highly responsive. We had an opportunity to hire a PR firm, but we preferred to stay with Tegan Digital. 

Are there any areas they could improve?

I can't think of anything.

BACKGROUND

Introduce your business and what you do there.

RSW is a full-service marketing communications firm focused on delivering exceptional client experiences. For over 20 years, we’ve been helping regional, national and international clients find clearer, smarter and more effective ways to tell their stories. I'm a vice president at RSW Creative, and my role is to make sure that our agency delivers solutions that drive client success.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tegan Digital?

We create and manage multiple websites and online apps that use different technologies, so we were looking for a vendor to help us with a wide variety of development needs. We were also looking for a firm that could provide more than programming. We wanted a partner that could provide strategic insights and recommendations throughout the process.

SOLUTION

What was the scope of their involvement?

Tegan Digital mostly works on web development projects for our clients, and they manage both front- and backend development. They've created websites that are built in a variety of languages and platforms such as PHP, .NET, Ruby on Rails, and WordPress. RSW does a lot of upfront UX/UI work and hands it over to Tegan Digital to implement our designs. However, we engage with Tegan Digital early on in the design phase, and they provide valuable recommendations for improvements throughout the process. They also manage all the testing and QA to ensure we deliver a quality product for our clients.

What is the team composition? 

The Tegan Digital team consists of a variety of account and programming staff. We are assigned one I have one primary point of contact, and the rest of the staff is very accessible if we need to contact them.

How did you come to work with Tegan Digital?

I've known the owner for over 20 years, and he is a person I knew I could trust to deliver for our firm. He has worked with some of the biggest brands on the planet and is obsessed with making sure a job is done right. He and his firm have been a great fit for all of our development work.

How much have you invested with them?

We pay them between $200,000–$500,000 per year.

What is the status of this engagement? 

We started working with them in January 2014 and the relationship is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Tegan Digital has worked on a number of websites for us that are tied to large international campaigns with a variety of unique challenges such as global customizations and translations. One highly-successful campaign, in particular, was mostly due to the engaging website that Tegan Digital had developed.

How did Tegan Digital perform from a project management standpoint? 

They track everything, so I always know about the status of the project. Tegan Digital implements a variety of tools such as Teamwork for project management. Tegan Digital has done an excellent job of staying on top of our projects and leading the development process.

What did you find most impressive about them?

We worked with different development firms in the past, and we always had to worry about bugs or other issues with the code. Also, those firms did not provide the level of consultation and guidance that we prefer from our partners. We haven’t had any of those issues with Tegan Digital. They have a highly skilled and experienced team. Their code is clean, and they do an excellent job understanding our client’s needs and make strategic recommendations.

Are there any areas they could improve?

At one point they were growing so fast, that we experienced some challenges with project management and juggling bandwidth. However, those issues were addressed very quickly, and I see that as more of an isolated issue due to working with a great company that’s in demand.

Do you have any advice for potential customers?

Give them a try. We've had an awesome experience with them.