Tecxar Consultants

Introduce your business and what you do there.

I’m the co-founder of a software company that sells subscription-based apps and computer software.

What challenge were you trying to address with Tecxar Consultants?

A few years ago, we originally had an idea for an iOS application. We didn’t have much experience developing software or knowledge about the process required to develop an application, so we found Tecxar Consultants (Tecxar).

What was the scope of their involvement?

Tecxar built the iOS app from scratch, which later expanded into multiple applications. They basically did everything for us — they were involved in the design, and they developed the backend, administrative dashboards, and API deployment.

Initially, we provided most of the content, but the app has evolved and drastically changed over the years.

What is the team composition?

It has changed over the years, but on average we’re in contact with 2–3 people. Sonia (CEO) is the project manager, and the other team members have been developers and designers.

How did you come to work with Tecxar Consultants?

We actually first met them on Upwork. We had hired a different developer who ended up scamming us, so we had lost faith in the entire project. We came across them, and they helped us restore our faith a little bit. We saw their portfolio, but honestly, we were just lucky to end up working with them instead of other developers out there.

How much have you invested with them?

We’ve invested between $250,000–$500,000 in this project.

What is the status of this engagement?

We started developing the initial app in October 2017, and we launched it in January 2018.

When we first hired them, we didn’t expect it to be a long-term project, but it’s been four years and we’re still working on it.

What evidence can you share that demonstrates the impact of the engagement?

We don’t have exact numbers, but we now have a well-known brand with thousands of subscribers and happy customers.

How did Tecxar Consultants perform from a project management standpoint?

Sonia is the one that handles the scheduling, to-do list, and so on. At the start of every week, we go over our weekly objectives and tasks, and then we complete them. When it comes to creating objectives, setting a timeline, and planning what we’ll do in the near and long-term future, it’s all done pretty easily and on schedule.

To keep in touch, we mostly use Skype, but there have been phone calls. We have contact with Sonia and the developers.

What did you find most impressive about them?

Considering where we started years ago, I would’ve never thought our app would have the stuff it has now. Whenever we need something new or out-of-the-box, even if they don’t really know what it is or how to do it, Tecxar always seems to find a way to figure it out and get it done. There really hasn’t been anything they couldn’t handle.

Are there any areas they could improve?

There’s nothing I can think of.

Do you have any advice for potential customers?

Just be clear and specific on the tasks and objectives you want. They’re great at following directions to the dot, so the clearer you are, the more exact they'll be at delivering what you asked for.

Introduce your business and what you do there.

I’m the CEO of a UX-centric digital agency that focuses primarily on frontend design. We help develop different applications for both web and mobile.

What challenge were you trying to address with Tecxar Consultants?

We were facing various initiatives that required a wide range of skills. We primarily relied on Tecxar for their strengths in business analysis and research. We’ve used Tecxar’s data analysis to provide feedback, which is then relayed to both development and UI teams so that they can write requirements.

What was the scope of their involvement?

We recently had a website redesign project. Tecxar was instrumental in helping us flesh out the third-party client’s business and technical requirements. They took the client’s goals and turned them into executable requirements, which were given to our development team. They collaborated with our team, our third-party client, and another third-party developer we rely on.

They supported us through the entire development lifecycle. They contribute to (and often own) the testing processes, such as unit testing, regression testing, and QA testing. They help train the client on particular features and functions being implemented. They provide documentation for that work as well.

What is the team composition?

I worked with 1–2 people from their team.

How did you come to work with Tecxar Consultants?

I believe we found them on UpWork. In speaking with Sonia (CEO), I was impressed by her intelligence. She’s very smart and has no problem seamlessly picking up on requirements. Although UX research was outside of their team’s scope of expertise, she quickly adopted our language and understood how to translate functional requirements into things that we need from a UI perspective.

How much have you invested with them?

We’ve spent over $100,000.

What is the status of this engagement?

We started working together in July 2016 and have an ongoing relationship.

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to their work, we’ve noticed a significantly smoother interaction with the UI. Sonia excelled at collaborating with the client and translating their business needs into functional requirements. Our third-party client would typically be very demanding, and Sonia would graciously break their needs down.

The biggest impact they’ve had has been their ability to pull our many different teams together. Sonia streamlined the development process by serving as a consolidated source of information, especially regarding the website we were building.  

How did Tecxar Consultants perform from a project management standpoint?

We’ve integrated them into our team. They seamlessly participate in that process and provide daily updates while adhering to our scrum infrastructure.

What did you find most impressive about them?

I was most impressed by Sonia’s eagerness to learn. I’ve interacted with many providers who simply show that they’re already familiar with your requirements. Sonia was refreshingly inquisitive and curious about our work. She showed that she was interested in who we are and the details behind the project.

Are there any areas they could improve?

No, not off the top of my head. They did a very good job.

Do you have any advice for potential customers?

Definitely make sure to clearly explain what needs to occur. They’re excellent at soaking information up, so don’t hesitate to provide them with details.

Please describe your company and your position there.

I wanted to design an infographic content

For what projects/services did your company hire Tecxar Consultants?

For designing an infographic content and fit all of that within a limited space

What were your goals for this project?

To have maximum visual details which is easy to read and to fit in all the infographics in the limited space.

How did you select Tecxar Consultants?

They were good to research and find the most lean solution to the design challenges.

Describe the project in detail.

NA

What was the team composition?

Project Lead and engineer

Can you share any outcomes from the project that demonstrate progress or success?

Project was done in a short span with maximum efficiency and minimal query with proper inputs

How effective was the workflow between your team and theirs?

Efficient and cost effective

What did you find most impressive about this company?

Their ability to communicate regularly and their knowledgeable team are impressive.

Are there any areas for improvement?

none