What evidence can you share that demonstrates the impact of the engagement?
Our client loves the way the new website looks. The art gallery website shows up in search results for art galleries in India and is very reliable.
They usually deliver exactly what we need. We have multiple meetings in order to completely understand each other and to determine functionality. My reputation with the client suffers if we compromise functionality, so we have to deliver on what I discuss with them. TechMerch has been able to execute everything without issue. Their cost is also good for all parties involved.
How did TechMerch Innovations perform from a project management standpoint?
I have nothing to complain about with their project management. There are certain things that have taken longer than expected, causing us to have to speed up to meet the deadline. We’ve worked together on those things. There have been quite a few projects where they’ve worked overnight to deliver on time. I’ve never had an issue with them not meeting deadlines. We use email, phone, and file sharing. They also do beta testing. We just recently started using a project management tool.
Are there any areas they could improve?
I sometimes have to reinforce what needs to be done. They could improve their attention during the first round of a project, but their team usually gets it right in the end.
Do you have any advice for potential customers?
Give a lot of detail in the briefing session around what you need and what the functionalities are. Once the tech team understands that, they’ll get it right. They’ll deliver on what they promise.