What evidence can you share that demonstrates the impact of the engagement?
We gave TechMagic a small web development project to get a feel for their approach. We wanted to understand how they communicate, their documentation, and their project management structure, among other things. We haven’t measured their work in any meaningful way, but we’ve been very satisfied with their services.
We were nervous in the beginning about having a developer working from a distance, because all of our previous developers were in house. Luckily, the developer from TechMagic has been great. It’s an ongoing partnership, and the team will likely grow in the future.
How did TechMagic perform from a project management standpoint?
We have project managers on our side who have worked closely with their dedicated developer from the beginning. Also, our developers have been able to have discussions with their CTO and some of their other developers. Our CTO and project managers take care of setting up two-week sprints for the developer. Up until this point, we’ve been intentionally moving slowly until we get a feel for the partnership.
The developer from TechMagic is very accessible via Slack, and we have conversations almost every day. We also have weekly to biweekly conference calls with TechMagic’s customer relations manager to review the developer’s work. The customer relations manager is great about asking for our feedback and making sure that we’re satisfied with the partnership.
What did you find most impressive about them?
They’re very focused on making sure that the project is going well and that we’re satisfied. For example, I had a meeting recently with one of TechMagic's co-founders, Andrew (Co-Founder & CTO, TechMagic). He wanted to introduce me to the new customer relation managers.
With partnerships like this one, other vendors will provide a developer and never ask for feedback. TechMagic is different because they’re eager to make sure that we’re content with their services. They’ve even come to check-in with our team in Sweden a few times. We’re very close in terms of our business relationship. I would also like to add that their pricing level is good, and they always respond quickly.
Are there any areas they could improve?
I’m not sure. We've had success managing one developer, but it could be that, when the team grows, we will need some other kind of assistance from them. At the moment, I don't think that there’s anything that they should be doing differently. We’ve been able to handle the project, even from a distance, with Slack and conference calls.
If you looked around, you could probably find less expensive developers. We had discussions with multiple companies from other countries that were cheaper. TechMagic's structured approach to communication and scheduling makes them a better fit than these other providers.
Do you have any advice for potential customers?
I’ve heard from other company executives that TechMagic turns down work with companies who don’t have a CTO. They don’t want to work with certain startups because they want structure from the client’s side. It’s really a matter of feeling like there’s mutual trust.
I would recommend that other companies have at least an informal discussion with them. I think most people would be very satisfied with their approach.