TechEniac

BACKGROUND

Please describe your company and your position there.

I am the co-owner of a retail e-commerce store

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechEniac, and what were your goals?

Our Website was built 5 years ago in wordpress with alot of customisation. We have not updated our plugins or made any updates to the versions of software used in this time. Our hosting company was enforcing a change to the PHP version and this was going to cause an issue for our site. We needed someone to upgrade our site and make sure the functionality and look wasn't effected.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were referred by an acquaintance. Their communication was timely and they understood what was required, so we chose them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope of work was upgrading Wordpress version, Updating Woocommerce and all plugins and ensuring that the look and feel of the site wasn't affected. The site has alot of custom CSS and PHP customisations that needed to be considered.

How many people from the vendor's team worked with you, and what were their positions?

2 people:

• a developer
• a project manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The upgrades were performed successfully, on time and most importantly our site looked and functioned exactly as it had before, after the changes.

Describe their project management style, including communication tools and timeliness.

Their project management technique was to update us daily on the changes and what has been accomplished, as we requested that. They were diligent in ensuring that we were satisfied with each round of changes before moving on to the next round.

What did you find most impressive or unique about this company?

The understood our requirements totally before starting. This was very impressive to me as it is rare to find a company where the developers actually take the time to listen to you and your requirements. Also, we were able to contact someone from TechEniac whenever we needed to.

Are there any areas for improvement or something they could have done differently?

Not really. We were very happy with the process.