TechCare Inc.

BACKGROUND

OPPORTUNITY / CHALLENGE

• I approached TechCare with the initial objective of designing the mobile application, prioritizing a seamless and exceptional user experience.
• My subsequent goal entailed developing the application for both Android and iOS platforms.

SOLUTION

• Online Search
• Clutch Site

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

• Designing the user experience (UX) and user interface (UI) of the mobile application. 
• Developing the mobile application for both Android and iOS platforms.

RESULTS & FEEDBACK

• Virtual Meeting
• Email or Messaging App

BACKGROUND

Please describe your company and your position there.

I'm Md Abdul Quddus, Founder and CEO of ECNHOST, LLC. Since 2019 EcnHost LLC, Registered in Delaware, US has been providing reliable, scalable, and secure web hosting solutions for individuals and businesses of all sizes. We pride ourselves on solid network reliability and responsive 24/7 customer service. Our cost-effective web hosting is suitable for establishing a Web presence or a website that requires the deployment and maintenance of fully integrated e-business solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechCare Inc.?

We hired TechCare Design Studio for UI/UX Design of our main website.

SOLUTION

How did you select this vendor?

After searching for a different type of UI/UX company online, we found TechCare Studio as a reliable company for our project. Their all projects are professional and they know what clients exactly want.

Describe the project in detail and walk through the stages of the project.

After contacting their management, we have had several meetings about our project that we want to redesign our website with a unique form. They provide us with their own form to know about our project details more and future plan. After completing all formalities finally we hired them hourly basis, they provide working reports weekly. The project was completed on time with a good outcome and our highest level of satisfaction.

How many resources from the vendor's team worked with you, and what were their positions?

Their full UI/UX team worked according to our requirements as we want the project to be completed quickly.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We want our project will be simple, unique but professional, they just exactly did what we want. The delivered project was our highest level of satisfaction.

How effective was the workflow between your team and theirs?

The workflow between TechCare Studio and our team was great, they responded by phone and online chatting system instantly. They always update us about their working progress and take reviews from us for each part of their work.

What did you find most impressive or unique about this company?

Obviously, as they research about UI/UX, So their all delivered projects are unique and professional.

Are there any areas for improvement or something they could have done differently?

Not yet comes to my mind as all things were great.

BACKGROUND

Please describe your company and your position there.

I am the Chief of Staff of DiveThru an app that helps young people take charge of their mental health.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechCare Inc., and what were your goals?

We wanted to re-design and improve our mobile app that was created by our founder. As we do not have a technical founder or experienced developers on our in-house team we decided it would be best to outsource through a company. Our goal was to have a user-friendly platform that is easy to update from an admin perspective, along with continuously adding new features based on feedback from our users and current trends in the industry.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for app developers that were within our budget and noticed TechCare and their services while doing our search. After reading more about TechChare we chose them based on past projects, cost estimates, and the support and services offered.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The internal team has discovery meetings and discussions to decide on goals and objectives within the project and each Sprint. We provide the TechCare team with wireframes and designs to then take and add onto the Sprint. Within the sprint timeframe, our Lead Developer then delegates tasks to our other developers and reports on risk and possible bottlenecks.

During the sprints and as we launch new builds, they incorporate our feedback and deliver revised versions for us to review. Before launching each new feature we run it through customer feedback and testing and relay those details to our development team. Additionally, TechCare manages the hiring and HR support of the DiveThru dedicated developers they bring on.

How many resources from the vendor's team worked with you, and what were their positions?

We currently have a Technical Lead who manages the project as a whole. He works with us both on our timezone (in Canada) and on the developer's timezone. We then have a full-time team of 4 developers (2 frontend and 2 backend) and a Software Quality Assurance Engineer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have been able to fully release our app and build both unpaid and paid users. We have continually hit deadlines and received positive feedback on the overall app and quality.

Describe their project management style, including communication tools and timeliness.

Our Technical Lead is easy to communicate with and provides frequent and clear updates. Our development projects are much more organized and well thought out because of the processes the Lead has put in place. Most of our feedback and correspondence is through Slack, with the occasional meeting. Everything we have asked for has been delivered on time and we receive ample warning if a deadline is at risk for not being met along with solutions for how we can get back on track.

What did you find most impressive or unique about this company?

As this is the first time we are creating a mobile app, the team was patient and willing to walk us through their processes while we learned how to navigate the landscape. Their app development skills along with their UX knowledge and execution on projects have been astonishing. Their ability to create streamlined processes and apply organizational skills that connect the team has been helpful.

Are there any areas for improvement or something they could have done differently?

Right now, there is nothing the team could have done differently. We are so glad to have them on this project and are excited to continue our work on this project with them.

BACKGROUND

Please describe your company and your position there.

I am the web development head of the company. We are an e learning platform in Bangladesh and our company consists of 10 people.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechCare UX Studio?

We had to rebuild the UI/UX of our website as we had new set of requirements for out platform.Hence, we hired TechCare to help re design the site.

What were your goals for this project?

To implement new design, to improve the usability and experince for the users.

SOLUTION

How did you select this vendor?

I searched for them online

Describe the project in detail.

The project was to re modify our website in way to incorporate new services/features in a way so that it is easier for the users to use. We also wanted to make sure our design is updated and serves our target group to engage them and stick to our site.

What was the team composition?

I was mainly coordinating with TechCare, I had other developers with me who implemented the design and was part of the project

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have seen an increase in the number of users and user retention also increased with time. Our relationship grew stronger with time and they are really supportive. They have always given us extra support when it was necessary.

How effective was the workflow between your team and theirs?

We were managing the communication mostly in mails and calls. our development managed the project in trello . So overall the workflow was great

What did you find most impressive about this company?

Their working modality, coordination, and service impressed us. 

Are there any areas for improvement?

I think they can incorporate developers who can build the design in HTML/CSS that way I guess the design is more stable while implemented.

UPDATED REVIEW

This review was updated by the client on June 29, 2020. The original star ratings were: Overall - 4.5, Quality - 4.5, Schedule - 4, Cost - 4, NPS - 5. New content is below:

What is the status of this engagement?

We have finished the project but we are still on good terms and they still help us whenever we need any changes or tweaks on our UI

How did TechCare UX Studio address the challenges that arose?

They have taken every measure to solve a challenge. One example would they have sent their resource all the way to our office just to complete the project on time and have better coordination.

What advice do you have for clients with similar needs to yours?

I would definitely suggest clients similar like ours to connect to TechCare because they understand a clients need perfectly and can provide solutions according to it.

BACKGROUND

Please describe your company and your position there.

I’m the HR manager and an organizational developer at OnnoRokom Group, an Informational Technology Enabled Service (ITES) company that develops software for various industries, including education. We strive to build a better Bangladesh.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechCare Design Studio?

We hired TechCare Design Studio to design our mobile app.

What were your goals for this project?

As a shadow education institute, we wanted to spread our service across Bangladesh. Our goal was to provide a smooth, exciting, and hands-on experience to our valuable clients.

SOLUTION

How did you select this vendor?

We found them online. After receiving quotes from other vendors and reviewing client feedback, we selected TechCare Design Studio for our project.

Describe the project in detail.

We had a series of meetings over Skype to discuss our goals and objectives. TechCare Design Studio had discussions with our management team and worked through a few iterations. My team provided feedback. Finally, we finalized the UI/UX design.

What was the team composition?

Their team composition was great.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We thought UI/UX design and development would take around three weeks, but TechCare Design Studio executed this project in just nine days. They put in extra effort and made wonderful progress.

How effective was the workflow between your team and theirs?

Their workflow was totally effective, which is why they finished the design face before the deadline. TechCare Design Studio's communication and commitment were awesome.

What did you find most impressive about this company?

Their design expertise, communication skills, and level of commitment were notable.

Are there any areas for improvement?

No, nothing comes to mind.

BACKGROUND

Please describe your company and your position there.

I'm the co-founder and CTO of a FinTech company. More than 100,000 users use our wallet app every day. I lead the technology and business teams.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TechCare Design Studio?

We made an internal beta version of the app that focused on technical elements, but the UX was horrible. We needed some experts who could help us build an effective UX. We hired TechCare Design Studio for UX research and UI design.

What were your goals for this project?

Although our app was technically sound, our test users were confused by the UX and navigation. Some competitors had the same idea, so we needed something simple for our targeted users. Our goal was to make the UX so easy that anyone can make a payment.

SOLUTION

How did you select this vendor?

We had many options, but when we thought about UX research, only a few came to mind. I loved the UX and simplicity of an app that TechCare Design Studio had designed and developed. I told my team to shortlisted them. I was initially drawn to them because of their well-defined process, which they described in our early meetings. After reviewing all the proposals, we happily chose them.

Describe the project in detail.

TechCare Design Studio sent us some questions set for requirement analysis. They conducted a discovery session before defining the deliverable and creating designs. Then they gathered requirements by interviewing us and some of our customers. That research drove the creation of basic wireframes that showed us the first elements of our app. We went through several iterations before deciding on a version we liked.

TechCare Design Studio then delivered clickable, high-fidelity wireframes that we could use to navigate from one screen to the next. We showed them to our potential customers to make sure they loved the user flow. After creating the UX and wireframe, they started the UI design. They used our preferred brand guidelines to complete that element to perfection.

What was the team composition?

TechCare Design Studio dedicated one project manager, one lead UX researcher, and one UI designer to our project. They also did some surveys and data analysis, but I wasn't involved in that.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After releasing the app, we got a tremendously positive response from our internal users and our customers. User testing surveys showed a 91% positive response, up from 13% before the new design. Our investor was also impressed by the results.

How effective was the workflow between your team and theirs?

We have weekly Skype meetings and email each other frequently. We also use Trello, as per their recommendation, to track project progress and coordinate document deliveries. 

What did you find most impressive about this company?

The quality of their UI/UX design was much better than expected. They guided us through the design process and delivered an outstanding product. TechCare Design Studio took the time to understand our requests, which showed in their final deliverables. I appreciated the dedication they showed.

Are there any areas for improvement?

Trello might not be a good option to maintain design projects. They should think about shifting to something better. Otherwise, everything was perfect.