Bleeding Edge Without Pain
TECHBLEED is a managed service provider that specializes in streamlining IT services for organizations in need of implementing information security protocols, remote monitoring, disaster recovery, and internal and external business communications. As a cutting-edge expert in information technology, TECHBLEED improves company operations to help organizations focus on achieving their mission without being distracted by persistent changes in technology.
Focus
Portfolio
Advanced Nutrients, LA County Department of Public Works
Reviews
the project
Long-Term IT Support for Law Practice
"They are an exemplary model for how an IT company should be run."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Boutique law firm with 6-10 employees specializing in Personal Injury. I'm the principal owner and lead attorney.
For what projects/services did your company hire TECHBLEED?
IT Support
What were your goals for this project?
monthly IT support for my desktops, computer devices, and in-house server.
How did you select this vendor?
Personal referral
Describe the project in detail.
Provides IT support for all desktops which includes advising on the type of products to purchase, installing all hardware and software, monthly monitoring, prompt resolution of any technical difficulties.
What was the team composition?
Techbleed assigns a manager that handles all matters and is supported by a team member that handles communications.
Can you share any outcomes from the project that demonstrate progress or success?
From day one, Techbleed has provided Grade A customer service and attentiveness to detail. We have never had any issues with their performance and we have yet to have any major difficulties affecting our IT, thanks to their professionalism.
How effective was the workflow between your team and theirs?
Very effective, they're communication skills are excellent and they are punctual and very responsive.
What did you find most impressive about this company?
They provide excellent service and they have a Zero fail policy; we have never had any IT issues. That says something!
Are there any areas for improvement?
Honestly, no. They are an exemplary model for how an IT company should be run.
TECHBLEED operates with a zero-fail policy, preventing any major technical issues to date. They're effective communicators and offer exceptional customer service.