TechBear

Please describe your company and your position there.

Synova Associates LLC delivers educational experiences for nurse leaders in the perinatal and neonatal fields. I’m a partner and a chief operating officer. 

For what projects/services did your company hire TechBear.com WordPress development and Zoho implementation?

Initially, we hired TechBear to redesign our website to fit our new brand and products. Later, we also asked them to implement a Zoho CRM and affiliated products. 

What were your goals for this project?

We wanted to make our website more user-friendly, dynamic, and engaging. Our CRM goals were to organize our customers and improve the efficiency of our workflow.

How did you select this vendor?

We selected this vendor after finding their services through a web search. After speaking with Paul (Managing Partner & Founder, TechBear) and seeing samples of their work, we decided they would be the best fit for our small business. Also, their price point was within our budget.

Describe the project and the services they provided in detail.

TechBear completely redesigned our website, using a new branding guide and graphics. While some of the content was reused from our previous site, they created or significantly improved most of it to be more user-friendly. Our website is constantly changing with new content, and they are very responsive to our requested changes. 

They also helped support our CRM implementation. TechBear made recommendations on how to build out our database and advised us on which complementary products would increase our efficiency. They served as technical support for us when we needed a higher level of assistance.

What was the team composition?

We had a single point of contact for all needs, which was incredibly helpful since she knew our business and goals. She would give our requests to the developers and then connect with us when the work was complete. We also heard from the managing partner quite frequently for further support.

Can you share any information that demonstrates the impact that this project has had on your business?

As a small business with few employees, working with TechBear has allowed us to scale in a way that was not previously possible. Their innovative solutions have greatly improved our efficiency, which has allowed us to take on new projects.

The web redesign has helped us engage with new customers. It has also attracted existing customers with a new video learning section on our website.

How was project management arranged and how effective was it?

The project management is very streamlined with one main point of contact that we email all requests to. She shares our needs with the developers and follows up when the requests are complete. More complicated needs are discussed on the phone or Zoho meetings.

What did you find most impressive about this company?

TechBear has a wide range of expertise, and they met all of our needs. We initially approached them to redesign our website. However, within four months, they provided both a fully functioning website and helped with our CRM system. Any time we need their assistance, they deliver solutions quickly that are innovative and easy to implement.

Are there any areas for improvement?

They could offer better communication about timelines for web updates as this would help us manage expectations. 

Please describe your company and your position there.

I’m a freelance marketing consultant.

For what projects/services did your company hire TechBear.com WordPress development and Zoho implementation?

I needed to build a WordPress website for my client.

What were your goals for this project?

To create a functional, responsive, and beautiful WordPress website for a managed print services provider.

How did you select this vendor?

They came as a recommendation from another client of mine.

Describe the project and the services they provided in detail.

I provided the copy, content, and information architecture of the website. Based on my website goals, content, and design, they set up the WordPress site and configured the theme and all the plugins. They also optimized the pages (ensuring top site speed) and implemented SEO best-practices. After testing and editing the site on a live server, they migrated it to my client's server.

What was the team composition?

I worked directly with the project manager, who deployed experts in design, development, and SEO.

Can you share any information that demonstrates the impact that this project has had on your business?

I’m very pleased with the site, from the design and speed to the functionality. We had some problems with email data being delivered to the email addresses, (issues with the hosting and email servers) but they spent countless hours troubleshooting the process with me.

How was project management arranged and how effective was it?

I had one point of contact, who deployed the rest of the team for each request. It was effective and easy. If I had a request, I informed my point of contact, and they already had all the context necessary to understand the problem, find the right person, and implement a solution.

What did you find most impressive about this company?

While they’re a remote team working on technical projects, they’re also friendly and helpful. They’ve started to feel like my own colleagues. I feel likeTechBear cares about and prioritizes my projects.

Are there any areas for improvement?

None.

Please describe your company and your position there.

I own ReJuv, a natural supplement company.

For what projects/services did your company hire TechBear.com WordPress development and Zoho implementation?

I hired TechBear to build a dynamic website that would showcase my products. I had purchased a domain for my company through Wordpress and then quickly realized that I would not be able to create the site that I wanted in a timely manner.

What were your goals for this project?

I need a website that will captivate my audience and encourage them to order my products.

How did you select this vendor?

I chose TechBear because they have a nice website that explains their business practices in a clear and concise way.

Describe the project and the services they provided in detail.

I gave TechBear an initial list of requests, which includes a new home page, a new header, and disclaimers for some sections of the site. Although we’ve started small, I plan to keep working with them to develop and maintain my website.

What was the team composition?

I’ve spoken with a project manager over the phone who was very charming and thorough. I haven’t interacted with any other members of the team.

Can you share any information that demonstrates the impact that this project has had on your business?

The results are very impressive.

How was project management arranged and how effective was it?

The team that’s been assigned to me is extremely competent and efficient.

What did you find most impressive about this company?

TechBear is transparent with their billing and expectations, and their team seems to have an impressive skill set.

Are there any areas for improvement?

To date, I haven’t seen any areas for improvement.