Tech9

BACKGROUND

Introduce your business and what you do there.

I’m the president of a skincare company. We provide consumer package goods for skincare treatments to licensed professionals throughout the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tech9?

We were changing our proprietary software and our former provider didn’t think they would be able to deliver what we wanted. Tech9 came in and hit the ground running; they keep our software up and running and have helped us advance our offerings.  

SOLUTION

What was the scope of their involvement?

They evaluated what our software was doing and identified areas for improvement. Then, using JSON, they stabilized the software, completed ongoing projects, and created new utilities. Where things weren’t running smoothly, they connected them with our ERP systems.

In doing so, they’ve created more features, handled more requests, and took administrative tasks off of our plate so our salespeople could focus on their work.

What is the team composition?

I worked with their chief sales officer, the CTO, CIO, CEO, a project manager, two developers, and senior software engineers.

How did you come to work with Tech9?

I did a comprehensive search for a new solution provider and called about 10 different partners along the west coast. I narrowed my list down to three teams in my region and Tech9 was by far the most responsive, proactive, and knowledgeable.

How much have you invested with them?

We’ve spent about $150,000.

What is the status of this engagement?

We started working with them in August 2020 and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The project has had a positive impact on our business. The platform is stable and our team is satisfied with the work and what Tech9 has done.

How did Tech9 perform from a project management standpoint?

They’ve been very good about meeting deadlines. They are exceptional communicators.  I appreciate their responsiveness and proactivity. They work hard to get things done in a timely manner.

What did you find most impressive about them?

They’ve provided valuable advice.

Are there any areas they could improve?

Their invoices broadly cover the scope of what they worked on. Instead, I’d like for them to include line-items that clearly show what the senior software engineers and project managers are working on each hour. 

Do you have any advice for potential customers?

Be honest about what your needs are and what your biggest pain points are. If they have a firm grasp on what you expect the outcome to be, they will be able to project what the cost will look like going forward.

BACKGROUND

Introduce your business and what you do there.

Tesani Companies is a holding company with property management, real estate, and software technology companies. I do the operations and finance for each company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tech9?

We wanted to create an online loan application for one of our companies.

SOLUTION

What was the scope of their involvement?

They created an online loan web app that gives our customers more visibility into the loan terms, responsibilities, and required documentation. They continue to provide maintenance on the app. They’re able to get notified directly of certain bugs. Other issues require our team to alert them to a problem that needs fixing.

Since that initial project, they went on to do a second and third version of the original web app. We’ve also used them for several website projects. Most recently they created an applicant tracking system for an HR department.

What is the team composition?

We had a project manager that we met with on every project. A number of developers worked on each project. We have an in-house designer but Tech9 also offered design suggestions.

How did you come to work with Tech9?

We’d reached out to some of our contacts and asked for recommendations. They were a referral from someone that we knew. We met with a few companies in regards to the web app. They asked all the right questions. We gave each company feedback on what we were looking for and asked them to take the concept further. Tech9 had the best ideas and the most thorough understanding of the scope.

What is the status of this engagement?

We first worked together about four years ago. They completed their most recent project for us last month.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The web app makes the process really smooth for our customers. We've seen huge increases in the click-through rate and submission rate. As they created new versions throughout the years, they improved the process every time. Each version resulted in a higher submission rate than the previous application. We tried out other developers on small projects but we keep going back to Tech9 because they do a great job.

How did Tech9 perform from a project management standpoint?

Their team was great to work with. If there was a problem, they responded quickly. There’s always a few hiccups on these types of projects but there were no big problems. They’d do an unlimited amount of edits to make sure that we were happy before they signed off. We mostly communicated via text, email, or phone calls with some in-person visits. If we had an idea, they’d help us understand the magnitude of the project and give us a quick and dirty breakdown of potential costs.

What did you find most impressive about them?

Their honesty, communication, and quality of work made them stand out.

Are there any areas they could improve?

This goes for all developers but we would like to know all the hiccups that are going to happen before they happen. That’s being nitpicky because that's probably beyond their control. There’s nothing else I can think of.

Do you have any advice for potential customers?

Working with them is it as good as you make it. The project moves quicker if you give them feedback when they ask for it. If you drag your feet, it stops them from working. Communication is key.

BACKGROUND

Please describe your company and position.

I'm an executive at Blip Billboards

Describe what your company does in a single sentence.

Marketplace for Out of Home(OOH) advertisements

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tech9 to accomplish?

• Technical Staff Augmentation
• Additional technical support coverage during US night time

SOLUTION

How did you find Tech9?

Referral

Why did you select Tech9 over others?

• High ratings
• Referred to me

What was the size of Tech9’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Software Developed/Delivered Development and Architecture Attend Daily Stand-ups and other meetings If applicable, lead the project development through buildout for features needed. Focus on:

• Frontend needs
• Other proactive solutions to problems - attend daily stand-ups
• Ongoing Documentation and governance for consistency

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Deliver software solutions to meet or exceed Time, Budget and Quality parameters.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Items were delivered on time or expectations were reset accordingly
• The team was flexible, had a solid work ethic and always strived to go above and beyond

What was your primary form of communication with Tech9?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

They have highly skilled and motivated engineers, compared to what you generally get in the market Management was flexible and motivated to keep clients happy.

Are there any areas for improvement or something Tech9 could have done differently?

Better vetting/quality of some engineers. Lower rates overall.

BACKGROUND

Please describe your company and your position there.

The project is a CRM and task management system designed for agencies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tech9?

Development.

What were your goals for this project?

To release a working model as quick as possible.

SOLUTION

How did you select this vendor?

Referral from work associates.

Describe the project and the services they provided in detail.

To design a scalable model from the back end to the front end design.

What was the team composition?

We had one senior developer stationed in the United States and two others in India.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I have very happy with how quickly and nice the project has turned out so far.

How was project management arranged and how effective was it?

The senior developer did most of the project management.

What did you find most impressive about this company?

The cost savings was the most impressive, the quality was second; it was fantastic.

Are there any areas for improvement?

I cannot think of any.