Tech River

BACKGROUND

Please describe your company and position.

I am the President of Tapestry Companies

Describe what your company does in a single sentence.

Property management.  Mostly affordable housing, some commercial.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tech River to accomplish?

• We have been their Managed IT service provider. Stabilize their technology, support their teams, and provide Cybersecurity

SOLUTION

How did you find Tech River?

Referral

Why did you select Tech River over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Managing all IT services for all of our sites and corporate office.  Comprehensive cybersecurity with ongoing training for staff.  AI implimentation and training.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduced downtime for staff.  Quick service and response times.  Effeciently setting up new properties.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always responsive and on time.  Clear communication and up front expectations are always established. 

What was your primary form of communication with Tech River?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're great to work with.  Personable staff that we enjoy working with.  They can walk you through exactly what work they're doing for you, or you can have them just take care of things so you can stay focused on your work.

Are there any areas for improvement or something Tech River could have done differently?

None