What evidence can you share that demonstrates the impact of the engagement?
We’re received great feedback from our strategic partners in the market, who say that our app is superior to other ones. We’ve been the first agtech company to go live with an app like this, so things look very promising.
How did Tech Alchemy perform from a project management standpoint?
We handled the project management ourselves, spending time to coordinate the internal and external development teams. They do have a project manager, whom I communicate regularly with. I can openly communicate requests and requirements but I don’t have to micromanage, which is nice.
I have a daily standup call with them, where I talk to the whole team. We also have a bi-weekly management call. We use Jira, Confluence, and Bitbucket. We appreciate that they re-evaluated the technologies they'd used in past projects to see if they’d be the right fit for this project. We ended up making really good decisions based on that.
What did you find most impressive about them?
Only a couple weeks into our project, our only backend developer had to leave the company due to health issues. They offered us supplementary developers who jumped in, and I didn’t experience any loss in velocity. After one or two days of onboarding time, the new backend developer was fully up to speed. We haven’t experienced that level of service or competence with another company.
The commitment of their team is also impressive. Their company is continuously growing, but we’re one of the largest projects they’ve had so far. They’re genuinely invested in ensuring our project’s success, and their dedication is evident.
While the founder is less involved in our day-to-day tasks and operations, he’s still engaged and up-to-date on project progress. We never have to take time to explain things, because he’s already on top of it.
Lastly, the price we’re paying for their service is also remarkable.
Are there any areas they could improve?
We’ve had one or two hiccups in terms of resource allocation. For instance, we had a situation last week, where we didn’t stipulate the exact requirements for the kind of developer we were looking for.
There was an error in transparency on both of our sides, which resulted in the only option being a developer who wasn’t immediately available. Otherwise, the collaboration has been very smooth, so we can’t really complain.
Do you have any advice for potential customers?
Invite their involvement in your project. We had fruitful discussions about technology choices, and they contributed lots of great ideas and suggestions. Don’t be afraid to give their developers feedback, because they’re great at incorporating it and bettering their work.
You’d also benefit from having a lengthy evaluation process for each developer you take on because they’re endowed with very different skillsets.