What evidence can you share that demonstrates the impact of the engagement?
The new version of the platform is live on iOS and Android, and we’ve seen a bit of growth from our marketing efforts. We’re happy with the platform, generally speaking. Every product we’ve done with Tech Alchemy so far has pleased us.
Currently, we have a few thousand users, but we found that the churn was pretty high, so we’re iterating before we do more marketing. We want to improve our retention and return rate.
How did Tech Alchemy perform from a project management standpoint?
The project management has been at a very high-level. They almost always deliver on all their promises and go above and beyond. Sometimes, when the scope changes during the course of the project, so do our deadlines. Aside from that, they always deliver on point and to a very high degree.
I always interact with the team in London, they are ones who manage the whole project. We use email, phone calls, WhatsApp, and Slack for communication, and project management is done through Trello. Anytime we build something in collaboration with Tech Alchemy there is a strong back and forth. They give us mockups and presentations, and we give them feedback to incorporate, so it has been a good process.
What did you find most impressive about them?
Their shared interest in the project is what makes them stand out most. Tech Alchemy is not just an agency; they’re involved on a much deeper level. Their commitment is what makes our experience so good, and they feel like a part of our team.
Are there any areas they could improve?
Tech Alchemy could’ve managed expectations a bit better on their side, and taken a bit less work. I believe their ambition pushes them to say yes to any project or task, which may not be realistic at times. I think this is almost a compliment.
Do you have any advice for future clients of theirs?
Clients should have a clear idea of their own expectations so that Tech Alchemy can determine how to meet them. If we’re clear about what we want and how we want it done, they’re certainly going to deliver.