Teal Media

BACKGROUND

Introduce your business and what you do there.

I’m the VP of communications at The Colorado Trust, a private philanthropic foundation based in Denver with a statewide focus on Colorado.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Teal Media?

We had the same website for six years, and it was time to refresh its look and streamline the path to our popular pages. We were looking for someone to revamp our website. 

SOLUTION

What was the scope of their involvement?

Teal Media conducted a comprehensive redesign of our website. First, we had planning meetings to figure out our strategy and approach. They spent a lot of time learning about our organization and target audiences. We also discussed what we were hoping to achieve with the redesign. 

From there, Teal Media created wireframes and conducted UX testing. After finalizing the design, they proceeded to develop our website.

We’ve already launched the site, and Teal Media currently provides us with post-launch support and maintenance. They’re working on some lingering QA items and post-launch enhancements.

What is the team composition?

We regularly work with six teammates, including Jessica (Principal), a project manager, designers, and programmers.

How did you come to work with Teal Media?

We had an RFP process and gathered 40 proposals from firms across the country. We had 8–10 finalists, narrowing it down to four. We ended up choosing Teal Media over their competition. 

How much have you invested with them?

We spent around $140,000.

What is the status of this engagement?

We’ve started working together in March 2021, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Teal Media’s work has received nothing but positive feedback from all of our stakeholders. 

How did Teal Media perform from a project management standpoint?

Teal Media is outstanding at project management. I’ve been part of several website redesign projects at various jobs over the years, and they are the most efficient agency that I’ve ever worked with. They’ve stayed under budget and on schedule the entire time, and we’ve encountered a few surprises along the way.

We use Basecamp to collaborate. We’ve never had a meeting last longer than an hour — they come in with clear agendas. They are responsive to any questions and concerns we have. 

What did you find most impressive about them?

I’m stunned by how efficient Teal Media’s team is. The process they follow is clearly time-tested and well-honed that I never have to worry about anything. 

We never encounter curveballs — they’re confident with their abilities and good at listening to our concerns. They push back when needed, and they’re pretty much right about everything. They’re a well-oiled machine through and through. 

We find ourselves leaning into their expertise and advice whenever possible. It’s amazing how they guide us into different solutions that we have not been aware of. 

Are there any areas they could improve?

I can’t think of anything. We have nothing but positive feedback for Teal Media.

Do you have any advice for potential customers?

Trust Teal Media’s team — they really know what they’re doing. Be open-minded and respect their expertise.